We went to ProCook to get some kitchen knives, while looking, we were approached by a member of staff. Who asked us if he could help, although we knew what knives we wanted. It was nice that he engag... Zobacz więcej
Lokalizacja
Zmień lokalizacjęBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Went to your Bluewater store on Friday the 23rd of October and bought a roasting tin. The gentleman that was working there made our whole experience amazing! He was so helpful, informative and very fu... Zobacz więcej
Wide range of choices and reasonably priced. Very happy with the Gourmet ceramic 24cm frying pan I purchased to replace an old one I had and considering getting an additional larger one too.
Friendly staff. Happy to help out as I picked up the wrong pan so did a stress free exchange. I brought the stainless steel frying pan and honestly wouldn't buy any other frying pan. No need to keep c... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Zjednoczone Królestwo
4,8
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and polite staff
26 kwietnia 2026
First time in the store
First time in the store. Very helpful staff. Impressed with a very large display of reasonably price kitchen equipment. Would most definitely visit again
28 kwietnia 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Odpowiedź od ProCook - Bluewater
We appreciate you letting us know our staff was helpful and attentive; it means a lot to our team.
Great experience
Clean, bright and airy premises. Wide range of quality items. Friendly helpful staff.
27 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our premises clean and our staff helpful.
Very helpful Member of staff
Very helpful Member of staff - was able to find us a box set ( her suggestion) which saved us money.
Really pleased with our purchase.
Looks expensive at a sensible price
22 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a box set that saved you money. We're also pleased you are happy with your purchase.
The person on the till absolutely rude…
The person on the till absolutely rude .My little 2 yrs old girl was exploring with me while i was looking for something specific to buy and than she took and had one of the silicone spacula and licked it .When i went to pay for my pan the lady gave me the rude look asking if im buying the spacula also.i told her i am not buying and she said well she had it in her mouth.Well she is 2 yrs old and its normal to have things like this and sometimes you cant explain two a little one that its not ok.But definitely not ok for the lady to take it and hold it and express how she is discussed by just holding it and trying to push me to buy it.She should have better customer service and i will def not buy from this shop anything anymore.its not kids friendly
21 kwietnia 2026
Odpowiedź od ProCook - Bluewater
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Suspend lids I needed three new saucepan lids which…
I needed three new saucepan lids which I didn’t know you could get separately I was so pleased when the lady on the till told me that I could buy them separately nothing was too much trouble, I love this range anyway and didn’t want to get a completely new set, I also added and got another new frying pan many thanks for your help
21 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We're happy to hear that you were able to find the saucepan lids you needed separately! We're also glad that our team was able to assist you and that you are enjoying our range. Thank you for your positive feedback!
A very pleasant experience.
A very pleasant experience.
The lay at the counter was very helpful.
She made sure that we are happy with the purchase.
She made us feel valued and respected.
22 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you sharing your very pleasant experience. We are so happy to hear that our staff was helpful and ensured you were happy with your purchase, making you feel valued and respected.
Polite and prompt informative service.
24 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you letting us know about our polite, prompt, and informative service; it means a lot to our team.
Odpowiedź od ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Odpowiedź od ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The store is so well laid out clean and…
The store is so well laid out clean and staff very helpful lots of good kitchen gadgets for every budget.
22 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store and found our staff helpful.
Great help
I needed to change the frying pan I bought for a larger one and the lady in the shop could not have been more helpful, I did not get her name the shop is the one in Bluewater, great helpany thanks
16 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We're happy to hear that the staff member at our Bluewater store was so helpful when you needed a larger frying pan. We appreciate you taking the time to leave us this positive feedback.
Odpowiedź od ProCook - Bluewater
We appreciate your positive feedback regarding our great service and products; we are delighted!
Helpful staff
14 kwietnia 2026
Odpowiedź od ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Great customer service
I purchased an item on Sunday and, upon arriving home, noticed that it was unfortunately broken during transport. I contacted customer service, and they responded promptly, issuing a replacement without any hassle. The process was smooth and efficient, and I appreciated how quickly the issue was resolved.
19 kwietnia 2026
Odpowiedź od ProCook - Bluewater
We're happy to hear that customer service promptly resolved the issue with your broken item. We appreciate your positive feedback and are glad the replacement process was smooth and efficient for you.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.