At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... Zobacz więcej
Reakcja na opinię
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... Zobacz więcej
Reakcja na opinię
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, Zjednoczone Królestwo
- 01233 624126
4,8
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good value for money and great range of…
Good value for money and great range of quality products
10 stycznia 2026
Odpowiedź od ProCook - Ashford
We appreciate your positive feedback! We're so happy you found great value for money and a great range of quality products.
Friendly and helpful staff
Friendly and helpful staff . Especially Gortham who served us .
7 stycznia 2026
Odpowiedź od ProCook - Ashford
We're happy to hear that our staff was helpful and friendly! We appreciate you taking the time to share your positive experience with us.
Great service as always
Great service as always
The staff are always helpful and friendly
12 stycznia 2026
Odpowiedź od ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear that our staff is always helpful and friendly and that you had great service.
Odpowiedź od ProCook - Ashford
We're happy you had a quick, nice experience. We appreciate the packaging suggestion.
Odpowiedź od ProCook - Ashford
We appreciate you sharing your experience with us! We are so glad to hear that you received great service and found our assistant knowledgeable.
The sales assistant could not have been…
The sales assistant could not have been more helpful.
6 stycznia 2026
Odpowiedź od ProCook - Ashford
We're glad to hear that our sales assistant was so helpful. Thank you for your positive feedback; we appreciate it greatly.
Fantastic
Staff, bless the, very busy as just before Christmas. Very helpful and polite. Got some very good bargains from knifes to lemon juicers. I have mobility issues so couldn't carry much but will be back in the new years.
16 grudnia 2025
Odpowiedź od ProCook - Ashford
We're happy to hear that our staff was helpful and polite during the busy Christmas period. We're glad you found some great bargains. We look forward to your return in the new year and appreciate your feedback.
Odpowiedź od ProCook - Ashford
We appreciate you letting us know that our staff was helpful. Thank you for your feedback!
Odpowiedź od ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Odpowiedź od ProCook - Ashford
We appreciate your positive feedback. We are so happy to hear that our staff member was polite, helpful, and efficient for you. Thank you.
The product was a gift so has not yet…
The product was a gift so has not yet been used
12 grudnia 2025
Odpowiedź od ProCook - Ashford
We appreciate you sharing your feedback! We are happy to hear that, and we hope they enjoy their gift when they use it.
The advice and suggestions given by the…
The advice and suggestions given by the staff member regarding carving knives and the sharpener.
17 grudnia 2025
Odpowiedź od ProCook - Ashford
We're glad to hear that the staff member's advice and suggestions regarding carving knives and the sharpener were helpful to you! We appreciate your feedback.
I recently visited a Procook store an…
I recently visited a Procook store an wanted to purchase a cast iron cooking pan in burgundy. The shop had one on display in store and one in the window. I asked for the item to be told they had none in stock. I said I didn’t mind either one on display to be told they couldn’t sell either - Company Polucy and to buy online. Later I contacted Customer Services a received a reply asking me questions about the item etc where when etc and all this was in my email which obviously had not been read!!!! To date I have received no reply from my email. I did not buy on line.
24 listopada 2025
Opinia niezależna
Odpowiedź od ProCook - Ashford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Odpowiedź od ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Just what i wanted
It only took minutes to find what i wanted. A member of staff appeared with boxed items moments later. Quick payment and away. I don't like shopping but this suited me - so slick.
12 grudnia 2025
Odpowiedź od ProCook - Ashford
We're happy to hear that you found what you wanted quickly and that our service was efficient! We appreciate your feedback and are glad you enjoyed your shopping experience with us.
Staff were friendly and helpful
Staff were friendly and helpful. They knew a lot about the products
10 grudnia 2025
Odpowiedź od ProCook - Ashford
We appreciate your positive feedback! We're so happy to hear that our staff were friendly, helpful, and knowledgeable about our products.
Odpowiedź od ProCook - Ashford
We appreciate your positive feedback on our great service and products; we are so happy you enjoyed your experience with us!
Great product and great service
Great product and great service.
Visited the Ashford Outlet store and received brilliant service in a very tidy and clean store.
12 grudnia 2025
Odpowiedź od ProCook - Ashford
We're so happy to hear about your great product and service experience! We appreciate your comments regarding our tidy and clean Ashford Outlet store.
Always top notch products along with…
Always top notch products along with first class customer service!
12 listopada 2025
Odpowiedź od ProCook - Ashford
We're happy to hear that you consistently receive top-notch products alongside first-class customer service! Thank you for your positive feedback.
Odpowiedź od ProCook - Ashford
We're so happy to hear that our staff was helpful! Thank you for your positive feedback; we appreciate it.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.