Everything from start to finish was made easy. Also, made a refreshing change that the renewal quote wasn't, like other companies, excessive. Makes one feel you are being exploited unless you make con... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Much better price than other companies. I needed to ask questions about the policy in more detail. Thank heavens I could speak to an actual person (who could answer my queries) and not a chat bot or a... Zobacz więcej
Reakcja na opinię
Have been with Privilege for many years now for my car insurance, I stay with them for their costs & excellent customer service given by their staff, as I usually renew over the phone. Definitely rec... Zobacz więcej
Reakcja na opinię
I let my insurance renew automatically, the only painful part was the price. It’s a £150 or so more than offered through the Meerkat for similar cover. It doesn’t look like loyalty pays, or even goo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Firma ubezpieczeniowa
- również w kategorii:
- Agencja ubezpieczeń komunikacyjnych
- Agencja ubezpieczeń mieszkaniowych
- Ubezpieczenia osobiste
Privilege
Napisane przez firmę
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Dane kontaktowe
Zjednoczone Królestwo
- www.privilege.com
4,4
Doskonała
10 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Privilege
We're happy to see our web experience met your needs, even without an app. We appreciate your feedback! Paddy
Why have a chat option when they really…
Why have a chat option when they really can’t be bothered to help and just copy and paste the same response rather than reply and take over 40 minutes of non responses between questions to repeat the same thing that you didn’t even ask about in the 1st place . Ive never felt like such an inconvenience for asking about my policy in my life!! Oh well plenty of other insurance companies out there and Ive found one that does not treat customers as an inconvenience so your loss
9 września 2026
Opinia niezależna
Odpowiedź od Privilege
Thank you for taking the time to share your feedback with us. I'm very sorry to hear you've been having difficulties getting in touch regarding your policy.
Our Social Media team can help with most policy queries. Please send us a private message using the link below and they'll be happy to assist you further. Angelina
m.me/privilegeuk
I have been using Privilege for 14…
I have been using Privilege for 14 years.
you have put up my premium by 50% for no reason whatsoever.
I am leaving your company
7 września 2026
Odpowiedź od Privilege
Hi Peter, thank you for taking the time to share your feedback with us regarding your renewal premium. It's never our intention to send a price you're unhappy with.
There are many factors that can affect the price, even if your own circumstances haven't changed. The team are always there if you'd like to discuss the renewal quote, and you can reach them via Facebook on the link below. Angelina
m.me/privilegeuk
Odpowiedź od Privilege
We're happy to hear that everything was sorted out so easily for you. We appreciate your positive feedback, Helen! Angelina
Odpowiedź od Privilege
We appreciate your feedback and are glad you found our service excellent. Christy
Taking out this policy was really easy…
Taking out this policy was really easy very competitively priced not as bad as I was expecting
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Privilege
We're happy to hear that securing your policy was easy and that our pricing met your expectations. Thank you for your feedback! Nathan
Disappointing emergency…
Disappointing emergency response—resolved by my own plumber
I contacted Privilege after water started coming through my ceiling. We had to turn off the mains supply, leaving us unable to use water normally at home.
Initially, I was offered an engineer several days later. After I challenged this, an engineer attended sooner, but told me he was not a hot-water engineer and could not deal with the suspected issue. Privilege then said it was waiting for his report before confirming the next step.
With the problem still unresolved, I contacted a plumber I already knew. He identified failed washers at the hot-water pump and repaired the leak. Everything appears to be working properly since the repair, which is a huge relief.
However, I am disappointed that I had to arrange my own plumber after seeking emergency assistance through my insurance. I expected an appropriately qualified engineer and clearer communication about what would happen next.
I have raised a formal complaint and will request reimbursement of the repair costs. That remains outstanding. I will update this review to reflect how Privilege handles the reimbursement and remaining water-damage claim.
7 września 2026
Opinia niezależna
Odpowiedź od Privilege
We are truly sorry to hear about the frustrating experience you had with our emergency response service when water started coming through your ceiling. We understand how disruptive it must have been to have your mains supply turned off and to then face delays and an engineer who couldn't address the specific hot-water issue. It is clear we did not meet your expectations for timely and appropriate assistance during a stressful situation.
We acknowledge your disappointment in needing to arrange your own plumber to resolve the leak, especially after seeking emergency help through your insurance. We also recognise your concerns regarding the communication about the next steps. Please be assured that we are taking your feedback seriously. Your complaint will be handled by a case handler who'll be in touch once your case has been investigated. Nathan
Lady I spoke to was very knowledgeable…
Lady I spoke to was very knowledgeable and helpful. She answered all my questions. Thank you so much
7 września 2026
Odpowiedź od Privilege
We're so happy to hear our team member was knowledgeable and helpful, answering all your questions. Thank you for sharing your positive experience with us! Nathan
Unable to jutify what they would cover and what they won’t
Progress was quick and easy - but they used a third party handle my claim - in my case my Sonos playbar was damaged so they offered to replace with a newer version as this one was discontinued- I explained that I would be unable to use my existing speakers and sub. Which would surely be the job of the insurance company to put right too. But they dismissed and as result I’ve incurred larger financial loss than what was settled.
7 września 2026
Opinia niezależna
Odpowiedź od Privilege
Thanks for getting in touch. I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Paddy
https://www.privilege.com/complaints
Found you to be a little costly but no…
Found you to be a little costly but no refilling in forms therefore stayed with you this year. May change next year though.
4 września 2026
Odpowiedź od Privilege
We appreciate your continued business and honest feedback regarding our pricing. We understand your concerns about cost and are always working to provide the best value. We hope to continue serving you next year. Paddy
“Extremely Disappointing Claims Experience”
My experience with Privilege has been extremely disappointing. I made a home insurance legal-protection claim concerning an RX3/property-title issue and submitted the claim in writing on 13 July 2026. I received no acknowledgment or substantive assessment and had to repeatedly chase Privilege. Privilege subsequently acknowledged that there had been a significant delay.
The claim was then declined, and I formally disputed that decision in writing. I have also had continuing difficulties with the handling and recording of my correspondence, including having to repeatedly correct Privilege's understanding of my complaint and its chronology.
Accessibility has also been a concern. I have explained that telephone communication is not accessible to me and require written communication, yet I have continued to encounter difficulties obtaining a clear and direct written means of communicating with the person handling my complaint.
I have found the overall process unnecessarily difficult, time-consuming and distressing. I would expect an insurer to communicate clearly, handle correspondence accurately, provide timely updates, and give a clear and properly reasoned explanation when declining a claim.
13 lipca 2026
Opinia niezależna
Odpowiedź od Privilege
Thank you for taking the time to share your detailed feedback regarding your recent experience with us. We genuinely regret that our service has fallen short of your expectations and caused you such significant distress. We understand your frustration with the delays in acknowledging your claim, the difficulties in communication, and the challenges you faced in receiving a clear, written explanation for the decision. We are also concerned to learn about the issues with handling your correspondence and the accessibility challenges you encountered. We are committed to reviewing the handling of your claim, particularly concerning the communication methods and the clarity of our responses, to ensure we address these points thoroughly. Please get in touch with your case handler to discuss your concerns, and so this can be looked into for you. Paddy
Unrealistic renewal quote with 34%…
Unrealistic renewal quote with 34% increase
Wasted 45 mins on chat
Phone call next day to a human who fairly quickly offered acceptable price which was a few £s cheaper than last year. Explanation given re initial quote was “ so I could shop around “
5 września 2026
Odpowiedź od Privilege
We appreciate you sharing your experience regarding the renewal quote and the time spent resolving it. We're reviewing our processes to ensure clearer initial communications and more efficient service for our customers. Paddy
Easy to follow on line instructions for…
Easy to follow on line instructions for renewal.
5 września 2026
Odpowiedź od Privilege
We're glad to see our online renewal instructions were easy to follow. We appreciate your positive feedback! Paddy
Odpowiedź od Privilege
We're so happy to see that you are very satisfied with your experience. Thank you for taking the time to share your positive feedback! Paddy
Odpowiedź od Privilege
We're so happy to see that we made everything easy for you! We truly appreciate your positive feedback regarding our service and pricing. Thank you for sharing your experience. Paddy
Odpowiedź od Privilege
Hi Eric. We truly appreciate you taking the time to share your positive experience. We are delighted to hear that you consistently receive excellent service from us. Rach
It's a privilege
They make it easy for me and the operator was pleasant..had a very small worry not understanding him sometimes but it doesn't matter. The price was good too..
4 września 2026
Odpowiedź od Privilege
Hi Ann. We're so glad to hear that we made things easy for you and that our operator was pleasant. It's great to know you found the price good too. Rach
Odpowiedź od Privilege
Hi Russ. We are very happy to hear that your experience with us was so positive and straightforward. Rach
Odpowiedź od Privilege
Hi William. We are so pleased to hear that you found our service quick, easy to use, and our pricing to be good. Rach
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.