Everything from start to finish was made easy. Also, made a refreshing change that the renewal quote wasn't, like other companies, excessive. Makes one feel you are being exploited unless you make con... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Much better price than other companies. I needed to ask questions about the policy in more detail. Thank heavens I could speak to an actual person (who could answer my queries) and not a chat bot or a... Zobacz więcej
Reakcja na opinię
Have been with Privilege for many years now for my car insurance, I stay with them for their costs & excellent customer service given by their staff, as I usually renew over the phone. Definitely rec... Zobacz więcej
Reakcja na opinię
I let my insurance renew automatically, the only painful part was the price. It’s a £150 or so more than offered through the Meerkat for similar cover. It doesn’t look like loyalty pays, or even goo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Firma ubezpieczeniowa
- również w kategorii:
- Agencja ubezpieczeń komunikacyjnych
- Agencja ubezpieczeń mieszkaniowych
- Ubezpieczenia osobiste
Privilege
Napisane przez firmę
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Dane kontaktowe
Zjednoczone Królestwo
- www.privilege.com
4,4
Doskonała
10 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Privilege
We are glad our efforts to provide clear and helpful information were appreciated. Thank you for your feedback. Ellie
Would recommend them
Very helpful when phoned them and i could not fault how quick the claim got sorted.
Kept me informed very well
16 lipca 2026
Opinia niezależna
Odpowiedź od Privilege
We're so pleased to hear we were helpful when you called and that your claim was sorted quickly. It's great to know we kept you well-informed throughout the process. Ellie
Nice people dealt with but excessive monthly cost!
Nice people dealt with, but really disappointed and cannot understand why someone like me wuth many years no-claim bonus, is subjected to plus 86% premium on last year, and only reduce that to still an obscene premium. Not good Privilege.
11 września 2026
Odpowiedź od Privilege
We appreciate you sharing your concerns regarding the premium increase despite your no-claims bonus. We understand your disappointment with the significant change. Thank you for your feedback. Ellie
All quick hassle free
16 września 2026
Odpowiedź od Privilege
We are so pleased to hear that your experience with us was quick and entirely hassle-free. We truly appreciate your kind words. Ellie
Good price with right amount of cover
19 września 2026
Odpowiedź od Privilege
We're so glad to hear you found our pricing to be good and that you received the right amount of coverage. Ellie
Outstanding customer service
I’ve been with privilege for a number of years. Their customer service is excellent and on the one occasion I’ve had to make a claim they made it very easy.
19 września 2026
Odpowiedź od Privilege
We are so pleased to hear of your long-standing satisfaction with our customer service and that we made your claim experience easy. Thank you for your kind words! Ellie
I have a black box polocy with them and…
I have a black box polocy with them and its absolutely amazing and the pricing they provide is reasonable for the service they provide also the staff are very friendly
16 września 2026
Odpowiedź od Privilege
We're so pleased to hear you're finding your black box policy amazing and that our pricing is reasonable for the service we provide. It's wonderful to know our staff are friendly too! Ellie
Odpowiedź od Privilege
We are so pleased to hear that you found our process straightforward and our pricing good. Thank you for sharing your positive experience! Ellie
The policy was easy to renew but the…
The policy was easy to renew but the increase in price from last year was a little high and ~I had to make a couple of small adjustments to the policy to reduce the price.
12 września 2026
Odpowiedź od Privilege
We're pleased to see we made it easy for you to renew. Thanks for your review. Christy
Price was very reasonable
14 września 2026
Odpowiedź od Privilege
We're so happy to hear that you found our pricing to be very reasonable. Thank you for sharing your positive feedback! Christy
Good service
Yeah, i realised they missed off some info so I called them and updated the missing info promptly and additional cost.
16 września 2026
Odpowiedź od Privilege
We're pleased to see you're happy with our service. Thanks for your five star review. Christy
Telephone service
When contacting Privilege via the telephone it was easy to get through to a real person who listened to my requests and promptly delivered what I wanted.
15 września 2026
Odpowiedź od Privilege
We're so pleased to hear that you found it easy to connect with a team member who understood your needs and provided prompt assistance. Ellie
I had a positive experience
I had a positive experience from start to end, Privilege services didn't disappoint me, I am very satisfied and would recommend. Many thanks.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Privilege
We are so happy to hear you had such a positive experience with our services! We truly appreciate your kind words and recommendation. Ellie
High rise in premium due to age…
High rise in premium due to age discrimination after being with you for years with noclaims
16 września 2026
Odpowiedź od Privilege
We understand your concern regarding the premium increase after years of loyalty. There's many rating factors that are considered when deciding on a price, which is put in place by our underwriters. Christy
well explained and the price
16 września 2026
Opinia niezależna
Odpowiedź od Privilege
We appreciate your feedback regarding the explanation and pricing, Graham. We are glad these aspects met your expectations. Angelina
Because it was all in the package i…
Because it was all in the package i made a deal with and happy
12 września 2026
Odpowiedź od Privilege
We're so happy to hear that the package met your expectations and that you are satisfied with your deal. Thank you for your wonderful feedback, Derick. Angelina
Very competitive price, great cover inclusions
Very competitive price, excellent cover inclusions. Transparent, straightforward, no hidden agendas.
15 września 2026
Odpowiedź od Privilege
We're delighted to hear that our pricing was competitive and that you found our cover inclusions excellent. We also appreciate you highlighting our transparent and straightforward approach. Thank you for your brilliant five-star review, Lynn. Angelina
Fed up waiting to get through on phone
Decided to renew by phone on 15 September 2026 , was on phone in a queue for over 30 minutes, gave up in the end and renewing with different company for £17 a year less for identical cover , waiting time totally unacceptable,If they can't bother answering call when you wish to pay them , what chance have you got if you have a claim or need help ?
15 września 2026
Opinia niezależna
Odpowiedź od Privilege
Hi Hugh, thank you for taking the time to share your feedback with us. I'm sorry to hear you had a long wait in the queue. Our service team has been experiencing a much higher volume of calls than usual, and I apologise for any inconvenience this caused.
I'm also sorry to hear you've chosen to take your cover elsewhere. We appreciate the opportunity we had to insure you, and we hope you'll consider us again in the future. Angelina
Odpowiedź od Privilege
We are so pleased to hear that everything went well for you. Thank you for your kind words about our team. Angelina
Untrustworthy company
Untrustworthy company, after 30 years of being loyal to Privilege, during last year I had a claim for accidental damage only. I had other little problems with the roof due to storm, and I called Privilege for advise only . They did not pay out, but they logged it as a claim on the database, I received a letter telling me that they will not renew my policy and Pivilege knows I have been loyal, but with only a small claim of £537 , they do not want to renew. I find this unreasonable and not a trustworthy company. Privilege is not saying thank you to me for being 30 years and no claims, instead they have made money from me, and suddenly they are against my renewal and for a small claim, Privilege is acting against me , and logging on the database unclaimed cases. They say in the booklet that you can call them for advice, but when you call, they put it against your policy.
What kind of home insurance is this?
Please be careful, and find a more trustworthy company.
I already made a formal complaint and I spoke to Nathan, but he did not help at all, and he added more stress on me. Waiste of money and time having home insurance with Privilege
10 września 2026
Opinia niezależna
Odpowiedź od Privilege
We are truly sorry to hear about your recent experience and the frustration this situation has caused, especially after your long-standing loyalty. We understand your disappointment regarding the non-renewal of your policy following a claim and an inquiry about storm damage.
I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Nathan
https://www.privilege.com/complaints
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.