Well what can I say, first time I’ve used printer pix but won’t be the last , excellent everything , service, products,website, communication. All adds up to a really pleasurable experience. Only dow... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Once again, let down by useless AI customer service, promising store credit for missing add-ons which I had paid for. Needed my say so to proceed, but I wanted this money refunded as it was totally t... Zobacz więcej
Reakcja na opinię
I was really pleased with the finished product which arrived much more quickly than I expected. It’s a really good quality book. I’ve only not put 5* because I found it fiddly to make the book on my... Zobacz więcej
This is an AI driven outfit with zero customer service. When you contact they say a human will get back to you. Ha... After emailing several times with simple questions all i got was same un... Zobacz więcej
Informacje dotyczące firmy
O Printerpix UK
Napisane przez firmę
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Dane kontaktowe
Capital House, 25 Chapel Street, NW1 5DH, London, Zjednoczone Królestwo
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3,3
Średnia
47 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The quality of the print was extremely…
The quality of the print was extremely disappointing.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Ben,
Thank you for sharing your feedback regarding the quality of your print. I want to extend my deepest apologies for the disappointment you experienced. We truly value your trust and are genuinely sorry that we did not meet your expectations this time.
Please know that your satisfaction is very important to us, and we are committed to resolving this matter to your complete satisfaction. We would appreciate the opportunity to understand more about what went wrong and to find a suitable solution.
Could you kindly reach out to us at the following link: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. Our team is eager to assist you and ensure that your concerns are addressed promptly and thoroughly.
Thank you for giving us the chance to make things right. We look forward to hearing from you soon.
Joey
Printerpix
Poor Quality
Website is okay but a little bit misleading, ordered a blanket for Father’s Day, the quality of printing was not like the review picture which looked really good. The blanket very dark and could not make out some pictures. Cost £43 very expensive for what it was.
I was disappointed with the quality.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced with your recent order. It is never our intention for our products to fall short of expectations, especially on such an important occasion as Father’s Day.
We understand how frustrating it must have been to receive a blanket with print quality that did not match the review picture and appeared too dark to make out the pictures clearly. We truly appreciate your honesty, as it helps us identify areas where we can improve.
We would love the opportunity to make things right and ensure your concerns are addressed properly. Please reach out to us at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/newso we can work together to resolve this matter to your satisfaction.
Thank you again for your feedback. We are committed to improving our service and products and hope to hear from you soon.
Joey
Printerpix
Quick and good quality
Quickly shipped out and the photo quality is great. Easy layout to fill in for the personalisation once you get the hang of it.
15 czerwca 2026
Opinia niezależna
Customer service - quick resolution of my problem
I contacted customer service after I couldn't get the offer shown on the website to be the price in my basket. I contacted Customer service by email and after explaining the problem, sending a screenshot of what my basket was showing, Albert help and fixed the price for me. I would prefer if i could have just spoken to someone but the email process solved my problem.
15 czerwca 2026
Opinia niezależna
Very easy to use their website and it…
Very easy to use their website and it waa super fast delivery (though yes I paid for rushed service) still very happy to receive it in 2-3days.
13 czerwca 2026
Opinia niezależna
Poor quality and tedious customer services
This was my third time using printerpix to create an anniversary photo book. The quality was disappointing. There were white marks on the paper near the binding where glue had pulled off the colour, making it look cheaply done and untidy.
The binding was also very tight vs the design. I spent a long time editing the layout to ensure it had even edges, it was disappointing to see it bound so tightly making it look uneven and hard to see the edges of photos and read the text. I had not had this issue with the previous 2 photo books.
Contacting customer services was also disappointing and tedious. It kept failing to “create the pdf” when I submitted the original complaint on the website with photos of the issues. I was told to use a different web browser and it still failed. Eventually the bot sent an email of my complaint internally so a human could respond. They said the edges being bound tightly were due to my design.
After I complained again and reiterated the glue damage, they said they would send a replacement. It never arrived.
Needless to say, I won’t be using printerpix again.
28 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Hazel,
Thank you for taking the time to share your detailed feedback. I want to sincerely apologize for the disappointing experience you’ve had with your recent order and the frustration caused by the issues with the quality and binding of your photo book. It’s truly disheartening to hear that the product did not meet your expectations, especially after your efforts in editing the layout and your previous positive experiences with us.
We deeply regret the white marks near the binding and the tight binding that affected your ability to enjoy and showcase your photos as intended. I also apologize for the inconvenience you faced when trying to resolve these issues through our customer service and for the delays in receiving the replacement that was promised.
Your feedback is invaluable to us, and we are committed to ensuring that your concerns are thoroughly addressed. I kindly ask you to reach out to us directly at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. We want to make sure that we understand all the details of your experience and work with you to find a satisfactory resolution.
Thank you once again for bringing these matters to our attention. We genuinely appreciate your patience and the opportunity to make things right.
Joey
Printerpix
Looks magnificent
Looks magnificent. We gifted it to our new neighbours whose house was more prominent in the picture than ours and they are well pleased with it. I may buy another copy but smaller in size. I also want another canvas of a black and white photo I have of our houses. Would recommend this company.
11 czerwca 2026
Opinia niezależna
Did not receive my order
Did not receive my order, and was delivered to someone else address. no help from printer pix whatsoever. Emailed several times no reply. I’m soo frustrated imagine losing an order with my kids photos and wife. It was a gift for my wife for her birthday. No number to call just email. It was 1 month ago now soo had no choice but to leave this review.
5 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Abdul,
I want to extend my deepest apologies for the distress and frustration caused by the issue with your order. We understand how important those photos are—especially as a special gift for your wife’s birthday—and we truly regret that this situation has not been resolved to your satisfaction.
We are very sorry to hear that your order was delivered to the wrong address and that you have not received any assistance despite your efforts to contact us. Please know that this is not the level of service we aim to provide, and your experience is extremely upsetting to us.
To help us address this matter promptly and ensure it is resolved to your satisfaction, we kindly ask you to reply to the email we have sent you. We want to do everything we can to make this right and restore your trust.
Once again, we sincerely apologize for the inconvenience and appreciate your patience. We look forward to hearing from you and resolving this matter as quickly as possible.
Joey
Printerpix
Paid for a picture
Paid for a picture, never arrived and they dont respond to emails. Just basically stole money from me.
19 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear James,
I want to sincerely apologize for the experience you've had with us. I understand how frustrating it must be to have paid for a print that never arrived and to feel ignored despite your attempts to reach out. This is certainly not the level of service we aim to provide, and I am truly sorry for any inconvenience or distress this situation has caused you.
Your concerns are very important to us, and I would appreciate the opportunity to personally look into this matter and ensure it is resolved to your satisfaction. Please kindly reach out to us at your earliest convenience through the following link: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new.
We are committed to addressing your issue and making things right. Thank you for bringing this to our attention, and I hope to hear from you soon so we can assist you further.
Joey
Printerpix
I foud it difficult to manage the…
I foud it difficult to manage the website, this first time. Also, the template is too rigid - it put photos where I didnt want them to be and wouldnt let me shift them. It also put photos across the centraal binding between two pages. I don't think it was worth anyhting like the amount I paid. The whole thing looks amateurish and you were supposed to save me from that.
5 czerwca 2026
Opinia niezależna
Qualité du support une fois qu'on arrive à le joindre
Après un premier album arrivé en très mauvais état et un véritable cauchemar pour arriver à contacter le support Printerpix, c'est finalement grâce à un commentaire négatif sur Trustpilot que mon problème a été pris en compte....
Une fois que j'ai été en contact avec le suuport Printerpix, j'ai reçu un deuxième album, en très mauvais état lui aussi, puis finalement un troisième album qui, lui, est enfin en bon état.
Je met 5 ***** uniquement pour saluer l'intervention efficace du support Printerpix et notamment Jayden Ross Mekail Stephen une fois qu'on arrive à les contacter
12 czerwca 2026
Opinia niezależna
The four books themselves were OK
The four books themselves were OK, but orders cannot be combined due to 'Printerpix policy'. Therefore I ended up paying shipping four times over, making the delivery cost unacceptably high.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Customer,
Thank you for sharing your feedback with us. I appreciate your honesty regarding your order and understand your frustration with the shipping costs due to our policy on combining orders. We recognize that paying multiple shipping fees can be disappointing, especially when purchasing multiple items.
Please accept my sincere apologies for any inconvenience this has caused. We are always looking for ways to improve our service and your comments are very valuable in helping us do so.
We would be grateful if you could reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can assist you further and ensure the matter is resolved to your satisfaction.
Thank you again for your understanding and feedback. We hope to have the opportunity to serve you better in the future.
Best regards,
Joey
Printerpix
Fab as always
Fab as always, thank you. So easy and quick. Looks beautiful.
12 czerwca 2026
Opinia niezależna
Great service, easy to use.
Easy website to use, prompt service and delivery. Item as expected. Would use again.
4 czerwca 2026
Opinia niezależna
Excellent from start to finish
Excellent from start to finish. Once you get used to the tools it is very easy to create a photobook, the quality is excellent and delivery speedy. Couldn't ask for more.
2 czerwca 2026
Opinia niezależna
My order got lost, Jayden’s awesome though.
My first order got lost and it took way too long to arrive but the customer service rep I was assigned (Jayden) was awesome. I wish I could review him separately but he was fantastic. I did eventually receive my canvas after it had to be reprinted and sent out again.
12 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Shanna,
Thank you so much for taking the time to share your experience. I am glad to hear that Jayden was able to provide you with excellent customer service, and I truly appreciate your kind words about him. However, I am very sorry for the inconvenience caused by your first order getting lost and the delay in delivery. We understand how frustrating such situations can be, and I apologize for the inconvenience you experienced while waiting for your canvas.
Your satisfaction is very important to us, and we want to make sure that everything is resolved to your satisfaction. To that end, I kindly invite you to reach out to us directly through this link: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to assisting you further and ensuring that your concerns are addressed properly.
Thank you again for your patience and understanding. We appreciate your business and look forward to resolving this matter for you.
Warm regards,
Joey
Printerpix
Excellent service
Excellent service as always from Printerpix. Easy to create and super results, sent very quickly. My go to.company for photobooks.
2 czerwca 2026
Opinia niezależna
The first order was delivered very…
The first order was delivered very crushed in the flimsy envelope, I think they need to improve their packaging but they replaced very quickly and despite same packaging it arrived perfectly.
11 czerwca 2026
Opinia niezależna
Brilliant service from start to finish!
The order arrived ahead of what I expected - so a great start!
Really well and securely packed. When I opened it I was delighted - the slate picture was perfect. Amazing quality and the picture quality and vibrancy was superb. Can’t wait to gift it to my husband on Fathers Day!
5 czerwca 2026
Opinia niezależna
Excellent customer service
Second time I have used printerpix and cannot fault the service. First item was exactly what I wanted. Waiting on second but had slight issue at checkout, the ai chatbot was extremely helpful and I even had a follow up email from a customer service representative Jayden Ross this morning to resolve my issue. Very impressed
11 czerwca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.