Well what can I say, first time I’ve used printer pix but won’t be the last , excellent everything , service, products,website, communication. All adds up to a really pleasurable experience. Only dow... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Once again, let down by useless AI customer service, promising store credit for missing add-ons which I had paid for. Needed my say so to proceed, but I wanted this money refunded as it was totally t... Zobacz więcej
Reakcja na opinię
I was really pleased with the finished product which arrived much more quickly than I expected. It’s a really good quality book. I’ve only not put 5* because I found it fiddly to make the book on my... Zobacz więcej
This is an AI driven outfit with zero customer service. When you contact they say a human will get back to you. Ha... After emailing several times with simple questions all i got was same un... Zobacz więcej
Informacje dotyczące firmy
O Printerpix UK
Napisane przez firmę
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Dane kontaktowe
Capital House, 25 Chapel Street, NW1 5DH, London, Zjednoczone Królestwo
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3,3
Średnia
47 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Terrible quality prints, uncontactable for support!
*Update*:
The support form the reply from printer pix asked me to submit a ticket to is the one I already submitted a ticket to and didn't hear back.
The quality of the prints was really poor and I haven't been able to contact them for a refund.
The pictures were low resolution (despite being high resolution images from an SLR)
They were resized to fit so everyone looks squashed
There are printer streaks down every image
There are scratches in the ink on most photos
The dynamic range is awful - anything remotely shaded just looks like a murky brown mess
I tried the online form to report a quality issue but I just get errors when I try to submit.
I tried the general contact online form but got errors on submission
In the end I found a different 'create support ticket' form but got an autoreply and then nothing.
If I don't hear back soon I will just do a charge back with my card provider.
AVOID!!
15 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Tayo,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the issues you've encountered with your prints, and I sincerely apologize for the frustration and inconvenience this has caused. Your detailed feedback highlights several serious concerns, and I want to assure you that we take this matter very seriously.
It is unacceptable that the quality of your prints did not meet the high standards we aim to deliver, especially given that you provided high-resolution images. I understand how disappointing it must be to receive images that are squashed, streaked, scratched, and with poor dynamic range—this is certainly not reflective of the quality we strive for.
I also deeply regret the difficulties you've faced in trying to contact us through our online support channels. Your experience with submission errors and lack of follow-up is not typical of the service we want to provide.
To ensure we can resolve this matter directly and to your satisfaction, I kindly ask you to reach out to us at your earliest convenience through our dedicated support portal: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. We are committed to making this right and will do our best to address your concerns promptly.
Thank you again for bringing this to our attention. We genuinely appreciate your patience and understanding, and we look forward to hearing from you soon so we can assist you further.
Joey
Printerpix
An awful company
An awful company. I used them a few years back to print a calendar and my sons face was covered in a black mark, I complained and they took weeks to re-send another one with the same error!
I was hooked in again by a Groupon deal - I want the start date for my calendar to be next month, not next year. I cannot edit that and need to keep connecting with customer support. After 2 weeks of back and forth they have shown complete incompetence, I keep being told it is done and when I load it, it still starts in Jan 27.
I need to use this voucher as it's gifts for others but will never use them again and advise you do the same!
19 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Clara,
Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustrating experience you’ve had with us, especially regarding the issues with your calendar and the delays in resolving your concerns. It’s truly not the standard of service we aim to provide, and I am very sorry for the inconvenience and disappointment this has caused you and your family.
Your experience with the black mark on your son's face, the delayed reprint, and the ongoing difficulties with adjusting the start date are deeply regrettable. We understand how important these gifts are, and it’s clear we have fallen short of your expectations. We genuinely appreciate your patience over the past couple of weeks and want to do everything we can to make things right.
Please kindly reach out to us directly at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new so we can ensure your issue is fully resolved to your satisfaction. We are committed to addressing your concerns and helping you make the most of your voucher, despite the challenges faced.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We hope to have the opportunity to assist you further and restore your confidence in our service.
Joey
Printerpix
Great experience
Great experience. Good quality. Fast dispatch. Affordable prices.
18 czerwca 2026
Opinia niezależna
Easy to upload and order my blanket.
Easy to upload and order my blanket.
Chose a thinner one for a wall hanging and delighted with the quality of the print. Surprised at the speed of delivery.
14 czerwca 2026
Opinia niezależna
Great
Great. Inuitive right through and best of all, free!! Well, apart from the p&p ( a tenner!! and 'they' send stuff from China for free ? 🤔).
Wife loves it, totally unexpected gift 😁👍❤️
Cheers, appreciated.
17 czerwca 2026
Opinia niezależna
Great product and fast delivery
Great product and fast delivery, thank you
17 czerwca 2026
Opinia niezależna
Printerpix - Amazing photobooks
I have had numerous photobooks from printerpix, never been disappointed. the quality is always amazing. they always come packaged well and most of the time before the delivery date provided. there will be many more purchases from me.
17 czerwca 2026
Opinia niezależna
Fantastically fast delivery after I’d…
Fantastically fast delivery after I’d placed my order!
Quality was also really good for such a reasonable price. I’ll definitely be using this company again in the future!
19 czerwca 2026
Opinia niezależna
Good
Ordered a photo blanket in fathers day promo sale.
Material and size came as described. Very quick. Image quality came out great, in future would pay attention to the pop-up messages in the ordering process telling me to get an image with better resolution.
19 czerwca 2026
Opinia niezależna
Jayden Ross in customer service is…
Jayden Ross in customer service is great!! So helpful.
22 czerwca 2026
Opinia niezależna
Jaden Ross was prompt in helping me get…
Jaden Ross was prompt in helping me get my question answered and saving my printer pics
21 czerwca 2026
Opinia niezależna
Poor Product and worse Customer Service
Technology failure, no personalisation applied, and a complete refusal to engage
I ordered a personalised product from Printerpix as a gift for my wife. Their platform accepted my edits, processed the order through checkout without any error or warning, and delivered a product with no personalisation applied whatsoever. This was a technology failure on their platform — not user error. When I raised this, I was met with repeated automated responses and a deflection to PayPal. When I attempted to correspond further, my emails bounced off an automated system and never reached a human. Printerpix made themselves entirely unreachable. PayPal has since closed the dispute. I have written to Printerpix management on multiple occasions with no response. Despite clear evidence that their system failed, and despite every reasonable opportunity to resolve this, Printerpix has chosen to do nothing. A refund or a correctly produced replacement was all that was required. They declined to provide either. I will not be using Printerpix again and would strongly caution others to consider an alternative supplier where things go wrong.
27 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Andy,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the issue with your order. We understand how disappointing it must have been to receive a product that did not meet your expectations, especially given the effort you put into personalizing it.
We want to assure you that we have thoroughly reviewed your request and have corresponded with PayPal regarding your case. While we regret that we were unable to resolve this to your satisfaction previously, we remain committed to making things right.
If you are open to redesigning the project, we would be happy to offer you the discount we previously mentioned as a gesture of goodwill. Please feel free to reach out to our support, and we will gladly assist you in creating a new personalized gift.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Joey
Printerpix
I received my personalised cup…
I received my personalised cup yesterday.The quality of the printed pictures is really bad.I am not satisfied at all.
The picture is unclear and quality of cup is cheap.
Not worth it.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Nabs,
Thank you for reaching out and sharing your feedback. I sincerely apologize for the disappointment you experienced with your personalized cup. We understand how important it is for our customers to receive high-quality products, and we are truly sorry that the print clarity and overall quality did not meet your expectations.
Your satisfaction is very important to us, and we want to ensure that this matter is resolved to your satisfaction. Please reach out to us directly at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can assist you further and address your concerns properly.
Thank you for giving us the opportunity to make this right. We look forward to hearing from you and helping resolve this issue.
Best regards,
Joey
Printerpix
All reply are the same probably just AI
All reply are the same probably just AI
There is no actual contact number to speak to anyone
Standard reply
Thank you for contacting Printerpix.
I apologize for the inconvenience you have faced. Thank you for getting back to us, and I also appreciate you sharing your feedback via Trustpilot. Our team has seen your review and we genuinely want to put this right for you.
After carefully reviewing both photobooks, I can confirm that they have been produced to our standard quality, and we have not identified any error on our end. As such, we are unfortunately unable to issue a replacement for the two books on this occasion.
That said, as a gesture of goodwill, we would like to offer you a 50% discount on the same two photobooks if you would like to place a new order. We hope you will consider this offer and give us the opportunity to provide you with a product you are fully happy with.
If you have any other queries, please feel free to contact me. I will be more than happy to assist you.
8 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Ros,
Thank you for your feedback. I sincerely apologize if our previous responses seemed impersonal or repetitive; that was certainly not our intention. We genuinely value your concerns and want to assure you that we are here to help.
To better assist you and ensure that this matter is resolved to your satisfaction, please reply to the email we have sent you. We are committed to addressing your concerns directly and finding a suitable solution.
Thank you for giving us the opportunity to make things right. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
If I could give 0 stars
If I could give 0 stars, I would. I ordered a framed print that cost £83.90! Not only was the wrong colour sent, it looked like I had printed it myself. The quality was terrible! I contacted the company and their response was the image was blurry I had 7 other items printed with the exact same logo sent to Printerpix, one was a larger poster, printed with other companies and NON of those were blurry or the wrong colour. The only resolution sent by Printerpix was a 70% off discount code. Why on earth would I want to spend or money or have more useless things printed with these guys? The print is an embarrassment and cannot be used! What a waste of money. I am so disappointed that I trusted this company to do a good job.
29 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Lucy,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the disappointment and frustration caused by the issues with your framed print. We understand how important it is for our customers to receive products that meet their expectations, especially when it involves a significant investment. Please accept our sincerest apologies for the inconvenience and the dissatisfaction you have faced.
Your feedback is incredibly valuable, and we would like to resolve this matter to your satisfaction. Could you please reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new)? We want to ensure that we address your concerns properly and assist you in the best way possible.
Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Ordered 12 wall tiles
Ordered 12 wall tiles, images i sent in were of good quality, the images printed were blurred, people cut out of the pictures or heads cut off. They then offed 50% off a full re order which I declined. Why would anyone want them printed again, then they offered 75% off a re order but again I explained I would not want to pay again for them. I paid enough the first time and the quality was poor. I will not be using them again.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Customer,
Thank you for taking the time to share your feedback with us. I am very sorry to hear about the issues you experienced with your wall tiles and the disappointment caused by the quality of the prints. We understand how frustrating it can be when the final product does not meet the expectations based on the images you provided, especially after investing your hard-earned money.
Please accept our sincere apologies for any inconvenience this has caused. Your satisfaction is very important to us, and we would like to resolve this matter to your satisfaction. Kindly reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can look into your concerns further and assist you accordingly.
Thank you again for your feedback. We appreciate the opportunity to improve and hope to resolve this issue for you.
Best regards,
Joey
Printerpix
Would not use this company again
Would not use this company again. Website plastered with messages to say goods would be received before Father’s Day and guess what….. it didn’t arrive.
False advertisement, scammers
21 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Haidee,
Thank you for sharing your feedback with us. I sincerely apologize for the frustration and disappointment caused by the delay in the delivery of your order and for the experience that has led you to feel this way. We understand how important it is for our customers to receive their goods on time, especially for special occasions like Father’s Day, and I am truly sorry we did not meet those expectations.
Please rest assured that it is never our intention to mislead or disappoint our valued customers. We take your concerns seriously and would appreciate the opportunity to address this matter directly. Kindly reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can work with you to make sure this issue is resolved to your satisfaction.
Thank you again for your feedback. We hope to have the chance to assist you further and improve your experience with us.
Best regards,
Joey
Printerpix
Processing and delivery was fast
Processing and delivery was fast, paid for all the extras to rush my order as a memorial gift.
Only downfall was the poor packaging,
A very thin cardboard box with no fragile or delicate warnings and unfortunately my order arrived noticeably bent/kinked on one corner
12 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Customer,
Thank you for taking the time to share your feedback with us. I am glad to hear that your order was processed and delivered quickly, and I truly appreciate your choice to include all the extras for such a meaningful memorial gift. However, I am very sorry to learn about the condition in which your order arrived and the issues caused by the packaging.
We understand how important it is for special items like yours to arrive in perfect condition, especially when they hold such sentimental value. I sincerely apologize that the packaging did not meet the required standards to protect your order, resulting in it arriving bent or kinked. Please know that this is not the level of quality or service we aim to provide.
We would be grateful if you could reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can assist you further and ensure this matter is resolved to your satisfaction.
Thank you again for your honest feedback. We hope to have the opportunity to improve your experience with us.
Best regards,
Joey
Printerpix
Order not arriving within promised timeframe
Ordered a photobook on Weds 17/06. I chose PrinterPix as their website stated that it would arrive in time for Fathers' Day (Sun 21/06). I even paid extra for 'expedited' shipping, to give me extra reassurance it would arrive on time. I received a confirmation email after I had paid to say they have received my order. That was three days ago and I've heard nothing, and nothing has arrived in the post. Why advertise that you can dispatch products in time for Fathers' Day when that clearly isn't the case? Pathetic service.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Alex,
Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and disappointment caused by this experience. It’s truly upsetting to hear that your order, which was placed with the hope of arriving in time for Father’s Day, has not yet arrived, despite your efforts to choose expedited shipping and the reassurance provided on our website.
We understand how important it is for you to receive your order on time, especially for such a special occasion, and I am very sorry that we did not meet those expectations this time. Your comments highlight an area where we clearly need to improve, and I genuinely appreciate you bringing this matter to our attention.
To ensure that we can assist you properly and resolve this matter to your satisfaction, please reach out to us directly at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. Our team is eager to help and will do everything we can to address your concerns.
Thank you again for your feedback. We value your understanding and hope to have the opportunity to make this right.
Joey
Printerpix
Excellent end product
Excellent end product, as always.
Extremely fast production and postage. Couldn't ask for anything better 😀
14 czerwca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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