Well what can I say, first time I’ve used printer pix but won’t be the last , excellent everything , service, products,website, communication. All adds up to a really pleasurable experience. Only dow... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Once again, let down by useless AI customer service, promising store credit for missing add-ons which I had paid for. Needed my say so to proceed, but I wanted this money refunded as it was totally t... Zobacz więcej
Reakcja na opinię
I was really pleased with the finished product which arrived much more quickly than I expected. It’s a really good quality book. I’ve only not put 5* because I found it fiddly to make the book on my... Zobacz więcej
This is an AI driven outfit with zero customer service. When you contact they say a human will get back to you. Ha... After emailing several times with simple questions all i got was same un... Zobacz więcej
Informacje dotyczące firmy
O Printerpix UK
Napisane przez firmę
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Dane kontaktowe
Capital House, 25 Chapel Street, NW1 5DH, London, Zjednoczone Królestwo
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3,3
Średnia
47 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good product
Good product. Took a bit longer to arrive than I expected.
24 czerwca 2026
Opinia niezależna
The printing is first class
The printing is first class . I paid a little more to upgrade the texture but it was definitely worth it and value for money.
26 czerwca 2026
Opinia niezależna
Easy to produce book using my photo's…
Easy to produce book using my photo's easy to input text good value with voucher, quick quality service
24 czerwca 2026
Opinia niezależna
Avoid. Poor quality, poor customer service
I ordered 5 blankets, they came with stickers on and peeling the stickers off pulled out lots of the fluff leaving the design with a patchy area where the sticker was. One was also cut / sewn incorrectly so there was a white line all the way across the blanket. Trying to contact them was a nightmare, had to include 5 images but then the files were too big to submit. They finally agreed to replace only 1 which I was still not happy about, the replacement came in a totally different material / texture. They argued it’s the same I asked twice to escalate to someone else but Albert Knight just kept insisting the people higher up agreed. Kept trying to fob me off with a 70% off code which is an offer they run regularly anyway.. I wouldn’t want to order anything else anyway there are poor quality and even worse customer service.
30 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Consumer,
Thank you for taking the time to share your detailed feedback. I am genuinely sorry to hear about the issues you've encountered with your blankets, the quality concerns, and the difficulties you faced in trying to resolve these matters with us. I understand how disappointing and frustrating it must be to receive products that do not meet your expectations and to feel dismissed despite your efforts to communicate.
Please accept my heartfelt apologies for the inconvenience and dissatisfaction caused. We truly value our customers and regret that your experience has been so negative.
To address your concerns properly and ensure we resolve this matter to your satisfaction, I kindly ask you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to thoroughly review your case and work towards a suitable solution.
Once again, I apologize sincerely for the trouble you've experienced. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Best regards,
Joey
Printerpix
Picture quality & resolution is…
Picture quality & resolution is fantastic. It shipped really quickly too. I was really impressed with the range of designs available & the end product is exactly as shown online. Love this company!
19 czerwca 2026
Opinia niezależna
Non existent customer care service
After several weeks of leaving messages about problems in ordering my project, no one has contacted me. They do not have a telephone number, although their customer care centre shows a person on the phone. The only contact is through emails which they do not answer. Also, the Groupon coupon used to start the project has now disappeared, even though within the 3 months to complete, so the price has increased considerably.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Robin,
Thank you for taking the time to share your experience. I am truly sorry to hear about the difficulties you have faced over the past several weeks regarding your project, and I sincerely apologize for the lack of communication and the frustration it has caused. I understand how important this project is to you, and it is deeply concerning that you have not received the support and response you deserve.
We regret that our communication channels have not met your expectations, and I apologize for the inconvenience caused by the disappearance of the Groupon coupon and the subsequent increase in price. Your concerns are very important to us, and we want to ensure that your matter is addressed thoroughly and to your satisfaction.
To help us better understand and resolve the situation, I kindly ask you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to making sure your concerns are properly handled and that we find a suitable resolution.
Once again, I am very sorry for the trouble and disappointment you have experienced. Thank you for bringing this to our attention. We look forward to hearing from you and assisting you further.
Best regards,
Joey
Printerpix
great quality book & timely delivery
25 czerwca 2026
Opinia niezależna
After many emails I got great service…
After many emails I got great service from Jayden Ross.
Very thoughtful and helpful.
Thank you Jayden
Sarita
19 maja 2026
Opinia niezależna
Unreliable and Incompetent
I ordered a personalised jigsaw puzzle and paid extra for 5–7 day express delivery. The item never arrived within that timeframe, so I contacted customer service to change the address to my friend's address. They apologised for the delay and claimed they were unable to locate my friend's address (door number, street name and post code provided) — I actually had to send a screenshot of Google Street View to explain why the address was perfectly findable. That alone tells you everything you need to know.
Rather than offer me a refund on the delivery charge I had paid for a service they failed to fulfil, they decided to send a replacement to an alternative address. That was not what I requested. I wanted a refund for the shipping fee, not an unsolicited duplicate item.
The original order eventually turned up at my friend's house over a month later. Then the replacement arrived at mine. So now there are two jigsaws in circulation and I'm still out of pocket for an express delivery that was anything but.
When I emailed to request a refund for the delivery cost, they refused, citing the fact that they had sent a replacement. Again — not what I asked for. If you cannot deliver within the timeframe a customer has paid a premium for, the logical and fair resolution is to refund that cost. Sending an extra copy of the item I already have doesn't compensate for a month-long delay.
The customer service throughout has been dismissive and unhelpful, offering solutions to problems I didn't raise while ignoring my actual request. There is absolutely no point paying for express delivery with this company — they cannot fulfil it and will not take responsibility when they don't.
I will not be ordering from Printer Pix again. Terrible, terrible service.
23 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Kim,
Thank you for taking the time to share your experience. I am very sorry to hear about the difficulties and frustrations you have encountered with your recent order, especially regarding the delay, the handling of your address change, and the subsequent delivery issues. I completely understand how disappointing it must be to pay for an express service and not receive the expected outcome, along with the added inconvenience of receiving a duplicate item you did not request.
Please accept my deepest apologies for the dismissive and unhelpful customer service you experienced. Your feedback highlights important areas where we need to improve, and I want to assure you that your concerns matter to us.
To ensure that we address this situation properly and resolve it to your satisfaction, I kindly ask you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to thoroughly reviewing your case and assisting you further.
Once again, I sincerely apologize for the frustration and inconvenience caused. Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Best regards,
Joey
Printerpix
I created a calendar to celebrate being 70
I wanted to create a calendar to celebrate being 70 for a group of school friends. Once I was used to the process of finding, placing and re-sizing photographs , I had great fun making the calendar. It was easy to order and the calendars were delivered quickly
18 czerwca 2026
Opinia niezależna
My issues were resolved in a timely…
My issues were resolved in a timely manner. I love my blanket it turned out beautifully.
25 czerwca 2026
Opinia niezależna
Just love it ❤️
Every time I order, get really really pleased. I love all of the canvases what I have from Printerpix. Even they are a good presents for birthdays or any other occasions. The recent canvas I ordered was my daughters graduation photo from nursery photoshoot. What a memory for a proud mom.
22 czerwca 2026
Opinia niezależna
I thought they could have told me my…
I thought they could have told me my picture was a bit blurry before dispaching it to me. A beautiful picture on a vey thin sheet of canvas compared to the thicker density of canvas from other sites. Also, not pinned down round the edges as well as other sites too.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Pauline,
Thank you for sharing your feedback. I am truly sorry to hear about your disappointment with the quality of your canvas print and the issues you experienced with the clarity and edging. Please accept our sincere apologies for not meeting your expectations and for any inconvenience this has caused.
Your comments are very important to us, and we want to make sure we address your concerns properly. I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and work towards a resolution that satisfies you.
Once again, we apologize for the experience and appreciate your patience and understanding. We value your feedback and hope to improve your experience with us.
Warm regards,
Joey
Printerpix
I have purchased at least 50 books from…
I have purchased at least 50 books from this company over the years and been really pleased with them also the are straight on to sort out any problems thank printerpix
16 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Deborah,
Thank you so much for taking the time to share your feedback. We truly appreciate your loyalty and the trust you have placed in us over the years by purchasing at least 50 books from our company. It’s always our goal to deliver products that meet and exceed your expectations, and we are genuinely sorry to hear that this recent order did not reflect the usual quality you have come to expect.
We sincerely apologize for the disappointment caused by the pages feeling and looking cheaper than usual, and for any inconvenience this has caused you. Your comments are very important to us, and we want to do our best to understand and address your concerns.
To help us resolve this matter to your satisfaction, we kindly ask you to reach out to us directly at the following link: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. Our team is eager to assist you and ensure your experience with us improves.
Thank you again for your continued support and for allowing us to make this right. We look forward to hearing from you soon.
Joey
Printerpix
I bought a personalised blanket for my…
I bought a personalised blanket for my father who has dementia. It had photos of family and names. The blanket is absolutely beautiful. Plus the item arrived early and well packed - I will definitely be using this company again. Thank you
20 czerwca 2026
Opinia niezależna
It was quick and easy and the result…
It was quick and easy and the result was excellent. Very happy.
10 czerwca 2026
Opinia niezależna
The calender was a wonderful…
The calender was a wonderful presented.but due to my own fault the pictures I added inside the months came out with only half the picture showing.
I thought they would be auto sized to fit
so won't be able to send them
But thank you.
25 czerwca 2026
Opinia niezależna
Won’t be purchasing again
The design process was easy. Placing the order was tricky as the checkout page kept crashing. I ended up paying much more for postage than I expected. The product I received wasn’t great quality. The calendar had been printed on both sides so it seems like the company is trying to cut costs.
UPDATE: The link provided in their response to my review doesn’t work.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Customer,
Thank you for taking the time to share your feedback. I am very sorry to hear about the difficulties you experienced during the checkout process, the unexpected postage costs, and the quality concerns with your calendar. Please accept my heartfelt apologies for any frustration and inconvenience this has caused.
Your experience is very important to us, and we want to ensure we resolve these issues to your satisfaction. I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is eager to look into this matter and assist you further.
Again, I apologize for the inconvenience and appreciate your patience. We value your feedback and are committed to improving your experience with us.
Warm regards,
Joey
Printerpix
Easy to make it and very good quality…
Easy to make it and very good quality cushion.
24 czerwca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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