Well what can I say, first time I’ve used printer pix but won’t be the last , excellent everything , service, products,website, communication. All adds up to a really pleasurable experience. Only dow... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Once again, let down by useless AI customer service, promising store credit for missing add-ons which I had paid for. Needed my say so to proceed, but I wanted this money refunded as it was totally t... Zobacz więcej
Reakcja na opinię
This is an AI driven outfit with zero customer service. When you contact they say a human will get back to you. Ha... After emailing several times with simple questions all i got was same un... Zobacz więcej
So Joey's response was that I reply to the last email that Printerpix had sent me. If he had read my comments he would have known I had done that - no reply & back into the Printerpix doom loo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Printerpix UK
Napisane przez firmę
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Dane kontaktowe
Capital House, 25 Chapel Street, NW1 5DH, London, Zjednoczone Królestwo
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3,3
Średnia
47 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Terrible Non existent Customer service
I have used Printerpix for many years, always recommend them, easy to use, good customer service, nice products at good price BUT sadly this is no longer the case - I made a book with no idea how many pages I would need, so started with 20 and added additional pages, got to 60 pages - had spent hours on it, then tried to change my product to a 60 page book as cheaper to buy than a 20 page book with 40 additional pages - in the past, there was a facility to amend the product - 20 page book to 40 page etc but this is no longer available - wasn’t too concerned, thought I’d call the customer service line, there is no longer a human customer service line, you cannot speak to anyone, now slightly concerned as wanted book ordered (was actually buying 6 copies) filled in the online contact email, received a ticket number, told someone would get back to me within 48 hours, unless they were very busy - 48 hours passes - NOTHING - contact them again, via online, as can’t speak to anyone human, told they will put 2 enquiry tickets together and mark as priority, receive same automated message, will get back to you in 48 hours unless very busy, NOTHING, no response, no advice, nothing and it’s been a week - very disappointing- they did initially advise on auto chat, with I assume AI that product could not be changed and to start again - I had by this time purchased an offer for 6 x 60 page books but can’t use it against my original product as it is (according to Printerpix) a 20 page book with 40 additional pages - and to select the correct product / book before starting How do you know how many pages you need until you start ? When you add multiple photos to each page ?
I am so fed up with the lack of support that I am now starting a new 60 page book to enable me to use my voucher, otherwise I would not bother and will no longer recommend PrinterPix to anyone as there is NO SUPPORT/ NO CUSTOMER SERVICE
28 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Customer,
Thank you very much for taking the time to share your detailed feedback. I am truly sorry to hear about the difficulties you've encountered with your recent order, the lack of support, and the frustration caused by the changes in our system. I understand how much time and effort you've invested, and how upsetting it must be to feel unsupported, especially after many years of loyalty and positive experiences.
Please accept my heartfelt apologies for the inconvenience and disappointment this has caused. Your experience is not representative of the standards we strive for, and I want to assure you that we are taking your concerns seriously.
To personally address this matter and ensure it is resolved to your satisfaction, I kindly ask you to reply to the email we have sent you. We are committed to making things right and would appreciate the opportunity to assist you directly.
Thank you for your patience and understanding. We value your loyalty and hope to regain your trust.
Warm regards,
Joey
Printerpix
Sideways portrait.
The website and delivery times were confusing. Only after the order was placed were the timescales advised but they were vague. The courier company was also vague. Although there was plenty of emails with updates.
The quality of the photographs viewing side is good, however the reverse side is very poor, the hanging clip is on the side therefore useless unless you want to hang a portrait sideways. With very rough staples.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Elaine,
Thank you for taking the time to share your feedback. I am very sorry to hear about the confusion surrounding the website, delivery times, and the issues with the hanging clips on your order. I understand how frustrating it can be when expectations are not clearly set from the start, and I sincerely apologize for any inconvenience this has caused you.
Your comments about the product quality are important to us, and I appreciate your honest feedback. We are constantly working to improve our products and service, and your insights help us in that process.
To ensure we can resolve this matter to your satisfaction, I kindly ask you to reach out to us at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). We are here to assist you and want to make sure your concerns are properly addressed.
Thank you again for your review and for giving us the opportunity to improve. We look forward to hearing from you.
Best regards,
Joey
Printerpix
Poor quality and customer service non existent
Poor quality and customer service is non existent. I receivef my photo album with somebody else's photos and after 1 week I am still waiting for someone to get in touch with me. There is no phone number for sustomer services (no surprises there...) and you "raise a ticket" with an automated service and you get no response at all. Besides the quality itself of the boof, covers and photos is poor . I was attracted by the initial offer which is a bit of a trap becauseif you exceed the number of pages of the initial offer, until you order you dont know how much they will charge extra, be careful... I ended up paying 70£ for a 100 pages A4 photo book, which was for a present and has somebody elses photos in it and I cannot use the gift.... This is unadmissable. I am still waiting for someone to fix it and send the right one. I wish I had known before this company is so BAD. PLEASE BE CAREFUL, and lower your expectations.... I have included my order number in my review, this is a verified review.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Patricia,
Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the distress and frustration caused by the issues with your order, the quality of the product, and the lack of timely support. I understand how upsetting it must be to receive someone else's photos and to feel left without proper assistance—this is absolutely not the experience we want our customers to have.
Please know that your concerns are taken very seriously. To ensure we can address this matter directly and resolve it to your satisfaction, I kindly ask you to contact us at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our support team is standing by to assist you personally and to make things right.
We truly appreciate your patience and sincerely apologize for the inconvenience. We hope to have the opportunity to resolve this situation and restore your trust.
Warm regards,
Joey
Printerpix
I have already posted about how poor…
I have already posted about how poor this business is a few weeks ago (jigsaw has arrived unprotected, no box and bent due to poor packaging).
They replied to me on here (no doubt so they look like they want to rectify the situation). I have contacted them multiple times on the details they posted on Trustpilot in response to my review. They have since done nothing to rectify the situation, not contacted me and not bothered to fix this. A fraud outfit, please DO NOT spend your money with them.
1 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Sarah,
Thank you for sharing your experience with us. I am deeply sorry to hear about the issues with your order—specifically, the unprotected jigsaw, the lack of proper packaging, and the damage caused. I sincerely apologize for the frustration and disappointment this has caused you. Your feedback is very important, and I truly regret that we have not met your expectations or provided the support you deserve.
It is never our intention to leave our customers feeling ignored or dissatisfied. I understand how upsetting it must be to feel that your concerns have not been addressed despite multiple attempts to contact us. Please know that we take this seriously, and your experience does not reflect the standards we aim to uphold.
To ensure we can properly review and resolve your situation, I kindly ask you to reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our support team is ready to listen and work with you to find a satisfactory solution.
Again, I sincerely apologize for the inconvenience and frustration you have experienced. Thank you for giving us the opportunity to address this matter. We look forward to hearing from you and making things right.
Warm regards,
Joey
Printerpix
I ordered a canvas for my mother in…
I ordered a canvas for my mother in laws 70th birthday and received the unedited version. Their website allows you to work on the project and update it accordingly but seems to only save the first draft. I’ve subsequently received the wrong order, I’ve reached out via email over 5 times and no one has come back to me!! The correct order show’s under my projects but when you add it to the basket, the ordinal unedited version is still showing. Very frustrating website and poor customer service
26 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Dahlia,
Thank you for taking the time to share your experience. I am truly sorry to hear about the difficulties you faced with your order, especially given the special occasion for your mother-in-law’s 70th birthday. I can understand how frustrating it must be to receive the unedited version of your project and to encounter issues with our website and customer service. Please accept my heartfelt apologies for the inconvenience this has caused.
It is certainly not our intention to cause frustration or disappointment. We deeply value your effort and trust in us for such an important gift. I want to assure you that we are committed to resolving this matter and ensuring that your order is corrected to your satisfaction.
To do so, I kindly ask you to reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our support team will review your case personally and work with you to ensure that the correct order is processed properly.
Again, I sincerely apologize for the inconvenience and thank you for your patience. We truly appreciate your understanding and the opportunity to make this right.
Warm regards,
Joey
Printerpix
Avoid
Avoid. Purchased as a birthday gift and website assured me that delivery would be made in time with a quoted date. Even paid the rush delivery method. That date has now been and gone. No reply from emails sent to them. I’ll never use these again and would advise anyone looking to look at other places first. Also send you lots of discount codes which don’t work or don’t take off what it is supposed to. Very disappointed.
2 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Oliver,
Thank you for sharing your experience with us. I am very sorry to hear about the issues you've encountered, especially regarding the delayed delivery despite choosing the rush option, and the lack of response to your emails. I can understand how frustrating and disappointing it must be, especially when it was meant to be a birthday gift. Please accept my sincerest apologies for the inconvenience and any upset this has caused.
Your feedback about the discount codes is also very important, and I apologize for any confusion or frustration caused by their inconsistency. We truly value your trust and are sorry to have fallen short of your expectations.
To ensure that we can properly review and resolve your situation, I kindly ask you to reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our support team is committed to working with you to address your concerns and find a suitable solution.
Once again, I apologize for the inconvenience and thank you for giving us the opportunity to make things right. We appreciate your understanding and look forward to hearing from you.
Warm regards,
Joey
Printerpix
Amazing quality
Amazing quality, super fast service and delivery- I am super happy with it all. The website was also very easy and convenient to use to make the photo book just how I wanted it.
18 czerwca 2026
Opinia niezależna
Awful company!
Awful company!
Placed an order back in May, the 2 puzzles arrived but the extras did not.
I contacted them and a man called Jayden got back to me and offered me a refund for the extras only. I asked to send the extras rather than have a refund, he replied we do not send extras I have to have a refund and I can buy the extras from my local store.
I replied, you are online only, there are no stores!!
Now after countless emails he has gone silent and the extras still haven’t arrived.
2 maja 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear David,
Thank you for sharing your experience with us. I want to sincerely apologize for the frustration and inconvenience caused by the issues with your order and the communication you received. We understand how disappointing it must be to not receive the extras you ordered, especially after the back-and-forth with our team.
Your feedback is very important to us, and we would like to make things right. To ensure this matter is fully addressed and resolved to your satisfaction, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you personally and find a solution.
Once again, I apologize for the inconvenience you've experienced. We appreciate your patience and the opportunity to improve our service.
Thank you for giving us the chance to resolve this.
Warm regards,
Joey
Printerpix
Well the front cover wasn’t great they…
Well the front cover wasn’t great they used part of the photo folded over the cover that completely spoils it. Complained several times with no response. Very poor customer service.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Mandy,
Thank you for sharing your feedback. I am very sorry to hear about your disappointment with the front cover of your order and the lack of response to your previous complaints. Please accept my sincere apologies for any frustration and inconvenience this has caused.
Your experience is important to us, and we want to ensure we resolve this matter to your satisfaction. I kindly ask that you contact us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to look into this issue and work with you to find a suitable solution.
Again, I apologize for the oversight and any disappointment caused. We value your feedback and appreciate the opportunity to make this right.
Warm regards,
Joey
Printerpix
Waste of money!!!!
Waste of money!!!!! Do not buy a puzzle here - it’s ridiculously flimsy and not fit for purpose …. It’s not stiff cardboard it’s plastic & awful!!
So the link you send me doesn’t even work!!!! Why not just email me??? I’ve tried to reach out to you sooooo many times !
23 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Customer,
Thank you for sharing your feedback. I am very sorry to hear about your disappointment with the puzzle quality and that it did not meet your expectations. We sincerely apologize for any inconvenience this has caused.
Your experience is important to us, and we would like to ensure that the matter is properly addressed. To do so, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and work towards a resolution that satisfies you.
Once again, I apologize for the inconvenience and thank you for giving us the opportunity to make this right.
Warm regards,
Joey
Printerpix
Don't make the same mistake as me!
Last year I made photobooks using a Groupon offer and had several problems with time left to complete, since my Printerpix projects page was giving conflicting info . Miraculously I managed email contact, problem solved, very pleased with books. So, I've done the same this year but having major regrets and will never use a Groupon with Printerpix again. Groupon are great but Printerpix are the worst company I've ever dealt with - customer support through their 'contact us' page is AI and irrelevant. I'm two thirds through a book and have emails telling me my project is 48 hours away from being deleted, even though my projects page says otherwise. This was obviously too complicated for AI and I'm now being ignored. I've given one star because of last years's book being good quality. Is it too much to ask for human contact? Update - July 3: Having had a reply from Printerpix immediately after submitting this review, I've still heard nothing positive but the email thread has now gone up to 20, which I suspect are all AI since I'm being asked for same info over and over and even getting identical responses. I doubt they employ any humans at all.
28 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Lorraine,
Thank you for taking the time to share your experience. I am truly sorry to hear about the difficulties you've encountered with your recent order and the frustration caused by the conflicting information and lack of personal support. We sincerely apologize for any inconvenience this has brought you, especially after the positive experience last year.
Your feedback is very important to us, and we want to ensure your concerns are addressed properly. To help us resolve this matter and provide the support you deserve, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and work towards a satisfactory resolution.
Once again, I apologize for the experience you've had, and we appreciate your patience and understanding. We value your business and hope to make things right.
Warm regards,
Joey
Printerpix
I ordered a print for Fathers day
I ordered a print for Fathers day, was easy to do and came withing the stated time. However that's the only good thing about the service I received. The print was horrible, the quality was so poor, looked as if it has been printed on cheap A4 paper by an old office printer, image was stripey the colours were poor.
Try to speak to someone to organise a replacement is non existent, you get emails saying you need to raise a ticket and nothing happens the website is a scam.
All the reply's to the reviews will say is raise a ticket. I would avoid at all costs!!
16 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Matthew,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the disappointing quality of your print and the frustration caused by our customer service process. It’s clear that we did not meet your expectations, especially during a special occasion like Father’s Day, and for that, I sincerely apologize.
We understand how important it is to receive a product that meets your standards, and it’s upsetting to learn that your experience was far from satisfactory. Your comments about our communication and website are also very concerning, and I want to assure you that we take this seriously and are working to improve our service.
To ensure that we can resolve this matter to your satisfaction, I kindly invite you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. This will allow us to follow up with you personally and address your concerns properly.
Once again, I apologize for the inconvenience caused, and I hope we can have the opportunity to make things right.
Best regards,
Joey
Printerpix
Awful customer services
Awful customer services - only a bot with offers to escalate to a human - three tickets raised no contact. Promised3 days turned into a fortnight and quality pretty rubbish. Not trying to unsubscribe from relentless spam
Meaningless reply below - having already raised three tickets I'm not trying again!!
9 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Susan,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties you've encountered with our customer service, the delays in resolving your tickets, and the quality of the products you received. I understand how frustrating it must be to feel ignored after raising multiple tickets, and I sincerely apologize for the inconvenience and disappointment this has caused.
Your experience does not reflect the standard of service we aim to provide, and I want to assure you that we take your concerns very seriously. We are committed to improving our processes and ensuring that every customer is treated with the respect and attention they deserve.
To help us resolve this matter and ensure your concerns are addressed properly, I kindly ask you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. This way, we can personally follow up and work towards a satisfactory resolution.
Once again, I apologize for the negative experience and thank you for bringing this to our attention. We hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Thrilled with my photobook despite the problems
I have just received my latest 102 page photobook from Printerpix and I’m thrilled with the finished product despite having a major problem along the way - I had bought a Groupon voucher for the book I was doing but the code would not work. I tried many times then contacted Customer Services, and they have helped to resolve the issues.
17 czerwca 2026
Opinia niezależna
Great quality and excellent customer service
Excellent customer service and great quality - a little pricey would be my only quibble.
19 maja 2026
Opinia niezależna
Horrendous customer service
Ordered a framed photo of my son, but when it arrived the aspect ratio had been changed and the image was squashed.
The preview on the website when I uploaded the photo did not look squashed and gave no warning that the image would be altered as part of the printing process.
Contacted Printerpix about the defective item to be told that their systems are automated and images may be altered to fit the selected product. After pointing out that their systems made no attempt to warn me if this, and after providing them with images of the defective product, they stopped responding to me.
Ultimately had to start a chargeback claim through my bank. Horrendous customer service.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Scott,
Thank you for sharing your feedback. I am truly sorry to hear about the issue with the aspect ratio of your framed photo and the frustration caused by our communication and customer service. I understand how upsetting it must be to receive an item that does not match your expectations, especially when the preview did not indicate that any alterations might be made.
We sincerely apologize for any confusion or inconvenience this has caused. It is certainly not the experience we want our customers to have, and I regret that we fell short in providing clear information about our printing process and system limitations.
To ensure that we can properly address your concerns and work towards a resolution, I kindly invite you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to make sure your issue is properly looked into and resolved to your satisfaction.
Once again, I apologize for the frustration and thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Have not received my order tried to…
Have not received my order tried to raise a ticket keep getting the same unhelpful response no other way of contacting them
ONLY ADVISE I CAN GIVE IS FO NOT USE THEM YOU WILL LOOSE YOUR MONEY
22 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Gail,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties you've faced in receiving your order and the frustration caused by our response. I understand how disappointing it must be to feel ignored and to have concerns about not being able to contact us through other means.
Please accept my deepest apologies for the inconvenience and for not meeting your expectations. We genuinely value our customers and regret that your experience has been so negative.
To resolve this matter and ensure your concerns are addressed properly, I kindly ask you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to make sure your issue is thoroughly looked into and resolved to your satisfaction.
Once again, I apologize for the frustration you've experienced. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Excellent product and service great…
Excellent product and service great quality and well packed 😀
23 czerwca 2026
Opinia niezależna
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I never write these , but I would give 0 stars if it let me. I placed two orders, one for Father’s Day and one for a birthday present. Both claimed would be delivered on time with an expensive “rush” ( what a joke) delivery. Still waiting for one and just received one meant for Father’s Day now, 6 days too late. Have contacted the company many times and got NO REPLY. Just asked for a refund and somehow I doubt anyone will respond. Ombudsman it is.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Kristi,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties and frustrations you have experienced with your orders, especially given the occasions you were celebrating. I understand how upsetting it must be to have your orders arrive late and to feel ignored despite reaching out multiple times.
Please accept my deepest apologies for the inconvenience caused. We deeply regret that we did not meet your expectations and that your experience with our delivery and customer service has been so disappointing.
To ensure that your concerns are properly addressed and to work towards a resolution, I kindly invite you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to make sure your issue is thoroughly looked into and resolved to your satisfaction.
Once again, I sincerely apologize for this situation. Thank you for bringing it to our attention, and we hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Good product
Good product. Took a bit longer to arrive than I expected.
24 czerwca 2026
Opinia niezależna
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