Well what can I say, first time I’ve used printer pix but won’t be the last , excellent everything , service, products,website, communication. All adds up to a really pleasurable experience. Only dow... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Once again, let down by useless AI customer service, promising store credit for missing add-ons which I had paid for. Needed my say so to proceed, but I wanted this money refunded as it was totally t... Zobacz więcej
Reakcja na opinię
This is an AI driven outfit with zero customer service. When you contact they say a human will get back to you. Ha... After emailing several times with simple questions all i got was same un... Zobacz więcej
So Joey's response was that I reply to the last email that Printerpix had sent me. If he had read my comments he would have known I had done that - no reply & back into the Printerpix doom loo... Zobacz więcej
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Informacje dotyczące firmy
O Printerpix UK
Napisane przez firmę
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Dane kontaktowe
Capital House, 25 Chapel Street, NW1 5DH, London, Zjednoczone Królestwo
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3,3
Średnia
47 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bots and bots of problems with Printerpix
They never rushed our delivery through, even though we paid extra for the option. Took 8 days to receive goods rather than the 1-2 days it stated in Rush Option in shopping cart. Resulted in a failed anniversary present for elderly parents. Zero customer service. It's just a flashy website that's supported by bots. After speaking with the bots for a few days, I got a one sentence email (possibly from another bot) asking for my address.. Nothing since. I can't stand companies like this, there's too many of them these days.
6 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Terry,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the disappointment and frustration caused by the delay in your order, especially given the importance of the occasion. We understand how disheartening it can be when expectations are not met, particularly for a special event like an anniversary.
It is clear that our service did not meet the standards we strive to uphold, and for that, I sincerely apologize. Your experience with the delay and the lack of communication is not representative of the level of service we aim to provide. We truly appreciate your patience and your honesty in sharing these concerns.
Please reach out to us directly at contactus@printerpix.com so we can ensure that your matter is fully resolved to your satisfaction. We are committed to making things right and learning from this experience.
Thank you once again for your feedback. We value your input and hope to have the opportunity to restore your confidence in our company.
Best regards,
Joey
Printerpix
Once again
Once again, let down by useless AI customer service, promising store credit for missing add-ons which I had paid for. Needed my say so to proceed, but I wanted this money refunded as it was totally their mistake. Now I'm being totally ignored again. Shocking customer service! Apart from what was missing the book was very nice quality and delivered quickly, but again totally unsatisfactory experience.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Sylvia,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the ongoing frustration and disappointment caused by the issues with your order and the communication challenges you've faced. It’s clear that your experience has not met the standards we strive to uphold, and I sincerely apologize for any inconvenience this has caused.
We genuinely appreciate your kind words about the quality and quick delivery of the book, but I understand that the missing add-ons and the handling of your refund request have overshadowed that. Your experience with our customer service has fallen short, and for that, I am very sorry.
Please reach out to us directly at contactus@printerpix.com so we can personally ensure that your concerns are addressed and that everything is resolved to your satisfaction. We truly want to make things right and improve your experience with us.
Thank you once again for your honest feedback. We appreciate your patience and the opportunity to assist you further.
Best regards,
Joey
Printerpix
Horrendous company to deal with
Horrendous company to deal with. Customer service is non existent!! Ordered a photo and it came cropped which was not what i ordered. It came with half of the heads missing!!!! Every email and ticket has been ignored. Disgusting to be honest! Just get s response from a stupid AI chat bot. Pathetic company AVOID AT ALL COSTS !!!!!!!!
14 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear James,
Thank you for sharing your honest feedback. I am truly sorry to hear about the frustrating experience you've had with our service, especially regarding the cropped photo and the lack of proper communication. I understand how upsetting it must be to receive something far from what you ordered and to feel ignored despite reaching out multiple times.
Please accept my deepest apologies for the inconvenience and disappointment this has caused. Your concerns are very important to us, and I want to assure you that this is not the standard of service we aim to provide.
I kindly ask you to contact us directly at contactus@printerpix.com so we can personally ensure that your matter is resolved to your satisfaction. We genuinely want to make things right and address any issues you’ve encountered.
Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to improve.
Best regards,
Joey
Printerpix
PayPal payment did not get through to…
PayPal payment did not get through to Printerpix and order stalled. Customer services clarified the and the order was put through again without issue.
12 lipca 2026
Opinia niezależna
If I could give this company minus stars I would
If I could give this company minus stars I would.
Do not waste your money.
Ordered a picture of the family on a XL canvas for my 90 year old Dad so he can look at his grandchildren everyday as he’s housebound for fathers/Grandads day. The picture arrived and all the wooden frame was broken. I went into my account to complain about the order and wanting a replacement.
Got a response to say my message had been passed over to the bosses and I’ll hear back within 48hrs.
When I went back into my account to see if I’d had a reply the order had disappeared and a message saying no orders have been made.
So they’d obviously deleted it.
I have sent numerous messages regarding this order of £74 with no response.
A disgrace and a con of a company.
Do not waste your money like I did.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Lesley,
Thank you for taking the time to share your experience. I am truly sorry to hear about the difficulties you’ve encountered with your order, especially given the special occasion and the importance of the gift for your father. It’s completely understandable to feel disappointed and frustrated, and I sincerely apologize for the inconvenience caused.
Your feedback is very important to us, and we want to ensure that this matter is properly addressed. I kindly ask you to reach out to us directly at contactus@printerpix.com so we can look into your case thoroughly and work towards a satisfactory resolution. Our team is committed to assisting you and making things right.
Again, I apologize for the frustration and inconvenience this has caused. We truly appreciate your patience and hope to hear from you soon so we can resolve this matter to your satisfaction.
Best regards,
Joey
Printerpix
Don't use this company
Don't use this company.
My rush order for two photo books that was promised for 9th July ahead of my uncle's funeral/wake, will now not be delivered for another week (and I'm skeptical they'll arrive then). No way of contacting a human - only chat and email going to a bot. Multiple tickets raised with no contact from a human.
I will be requesting charge back from my bank.
10 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Becky,
Thank you for sharing your experience. I want to sincerely apologize for the distress and frustration caused by the delay in your order, especially given the significance of the occasion. We understand how important it is to receive your photo books on time, and I am truly sorry that we have not met your expectations or provided the level of service you deserve.
Your concerns are very important to us, and we want to make sure this matter is properly addressed. I kindly ask you to contact us directly at contactus@printerpix.com so we can look into your case thoroughly and work with you to find a suitable resolution. Our team is committed to helping you and ensuring your concerns are resolved.
Again, I apologize for the inconvenience and appreciate your patience. We hope to hear from you soon so we can assist you further.
Best regards,
Joey
Printerpix
Stay away
Corruption
Scam
Disgusting
I ordered three mugs one came broken and one missing
Unable to join the company and my event is one monday
10 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Camara,
Thank you for sharing your experience. I am truly sorry to hear about the issues you’ve encountered with your order, especially given the importance of your event on Monday. Please accept my deepest apologies for the broken mug and the missing item. This is certainly not the level of service or quality we aim to provide, and I understand how frustrating and disappointing this must be for you.
Your concerns are very important to us, and we want to make sure this matter is addressed properly. I kindly ask you to reach out to us directly at contactus@printerpix.com so we can look into your case thoroughly and work with you to resolve this situation to your satisfaction.
Again, I apologize for the inconvenience and distress caused. We appreciate your patience and hope to hear from you soon so we can assist you further.
Best regards,
Joey
Printerpix
Scam company!
Scam! Our 3 framed pictures were not wrapped in bubble wrap and therefore 2 were damaged. The customer service is AI based and absolutely useless. Someone called Jayden Ross offered us a replacement order via email but opted to wait for my green light which I gave straight away but despite this nothing has been actioned and every time you go back on the chat the AI pretends to raise a priority ticket but nothing is following up on.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Marie,
Thank you for taking the time to share your experience. I am truly sorry to hear about the issues with your framed pictures and the frustration caused by our customer service process. Please accept my deepest apologies for the damage to your items and for the lack of follow-up regarding the replacement order. I understand how disappointing and upsetting this must be, especially when you expected a smooth resolution.
Your concerns are very important to us, and we want to ensure this matter is addressed properly. I kindly ask you to reach out to us directly at contactus@printerpix.com so we can personally look into your case and work with you to resolve it to your satisfaction.
Again, I sincerely apologize for the inconvenience and frustration. We value your patience and hope to hear from you soon so we can assist you further.
Best regards,
Joey
Printerpix
Do not use this company
Do not use this company, received something completely different to my order of less value - it’s been weeks and multiple follow ups with no resolution! So basically just took my money - won’t refund me or send me my correct order.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Customer,
I am very sorry to hear about your disappointing experience and the frustration caused by receiving the wrong order. Please accept my sincere apologies for the inconvenience and the lack of resolution despite your follow-ups. I understand how upsetting it must be to feel that your concerns have not been addressed and that your order was not fulfilled as expected.
This is certainly not the service we strive to provide, and I want to assure you that your situation matters to us. To help us resolve this matter promptly and to your satisfaction, I kindly ask you to contact us directly at contactus@printerpix.com. We will do our best to clarify the situation and find a suitable solution.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right.
Kind regards,
Joey
Printerpix
I placed an order on Tues morning as I…
I placed an order on Tues morning as I was pressing confirm I noticed it had the incorrect dispatch address. I immediately sent an email with the order number and the correct address. I received several acknowledgements via AI one of which asked me for the correct address which I again sent. On the 8th I had an email saying it had been dispatched to the incorrect address. I have emailed again and tried to call ( the number given does not work). I have been unable at any point to speak to or have contact with a person to sort this despite the fact that my email about my address was sent literally 1 minute after the order. I have tried to ask them to send the order again to the correct address. They have the chance to put it right so let’s see. AI is great but not when it’s your only contact option!
9 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Lynne,
Thank you for taking the time to share your experience. I am truly sorry to hear about the issues you’ve encountered with your order and the frustration caused by the incorrect dispatch address. I understand how stressful it can be to try to resolve such a situation, especially when communication has been difficult and you’ve been unable to reach us directly.
Please accept my heartfelt apologies for the inconvenience and for the lack of effective contact options. We genuinely value your order and want to do everything we can to make things right.
Could you please reach out to us directly at contactus@printerpix.com? We want to personally assist you in resolving this matter and ensure your order is sent to the correct address as soon as possible.
Thank you once again for your patience and understanding. We look forward to hearing from you and resolving this to your satisfaction.
Kind regards,
Joey
Printerpix
Absolutely disgusting that I had…
Absolutely disgusting that I had memorial blankets made and the prints literally fell off and where patchy. Was offered multiple times a replacement but I said no because clearly it's their quality of printing and terrible material. Doing everything they can to not give me a refund. I was also promised a free canvas print for delay postage and never got it . Appalling and do not recommend one bit.
9 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear George,
I am very sorry to hear about your experience with the memorial blankets and the issues with the print quality. I understand how upsetting it must be to receive a product that did not meet your expectations, especially for such an important and meaningful item.
Please accept my deepest apologies for the disappointment and frustration caused. We truly value your feedback and are committed to addressing your concerns properly.
Could you kindly contact us directly at contactus@printerpix.com? We want to ensure that we resolve this matter to your satisfaction and look into the issues you've raised.
Thank you for bringing this to our attention, and we appreciate your patience. We hope to have the opportunity to make things right.
Kind regards,
Joey
Printerpix
I am having awful trouble to get hold…
I am having awful trouble to get hold of you, I dont know where to go. 🙉 my photo is awfully blurry
5 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Mona,
I am very sorry to hear that you are having trouble reaching us and that your photo appears blurry. We truly want to assist you and resolve this issue as quickly as possible.
Please kindly contact us directly at contactus@printerpix.com so we can look into this matter and help you get a better result. Your satisfaction is very important to us, and we appreciate your patience.
Thank you for bringing this to our attention. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
A lasting memory
My intention was to provide a lasting memory to friend who had recently suffered a loss. The picture returned was fantastic, great quality, lovely finish and captured the moment perfectly.
What’s more is that the recipient was so touched to have a special memory of a dearly departed friend.
Thank you Printerpix.
7 lipca 2026
Opinia niezależna
I ordered album for my husband over a…
I ordered album for my husband over a month ago and it has not arrived im very disappointed i didn’t realise this website was a scam ruined his gift do not recommend they don’t get back to you either I just want the album
12 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Nasaybah,
I am truly sorry to hear about your experience and the disappointment caused by the delay in receiving your album. I understand how upsetting it must be not to have the gift ready for your husband, especially after waiting so long. Please know that it was never our intention to cause any frustration or to let you down.
We take your concerns very seriously, and I want to personally ensure that this matter is resolved for you. Could you please reach out to us directly at contactus@printerpix.com? We want to work with you to find a solution and make sure you receive your album as soon as possible.
Thank you for bringing this to our attention. We genuinely appreciate your patience and the opportunity to make things right.
Kind regards,
Joey
Printerpix
£6.99 for premium paper- feel "robbed" 6 pages for 12 months
Feel badly short changed with the photo calendar I purchased and spent many hours creating. I paid over £30 in total and extra for fast delivery and it was fast, however unbeknownst to me when I selected "wall calendar" I was choosing a 6 sheet of paper doubled sided calendar. Ive just checked the site and the option next to this says singled sided. (£1 more) By default it really should be single sided. Now I won't be able to reuse all the photos after the calendar has finished. What's bothering me too is that I paid an extra £6.99 so that's about half cost of the calendar on top for premium photographic paper- its really flimsy and having purchased many photo calendars from various companies previously to compare- its poor quality
7 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Theresa,
Thank you for sharing your feedback. I sincerely apologize for any disappointment and frustration caused by your experience with the photo calendar. I understand how much time and effort you put into creating it, and it’s upsetting to hear that the product did not meet your expectations, especially regarding the paper quality and the default printing side.
Your concerns about the default being double-sided and the quality of the photographic paper are very important to us. We truly appreciate your input, as it helps us improve our offerings and ensure clarity for future customers.
Please reach out to us directly at contactus@printerpix.com so we can look into this matter and make sure it is resolved to your satisfaction. We want to ensure you feel heard and that your concerns are addressed properly.
Thank you again for your honest feedback. We look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
ABSOLUTELY SHOCKING SERVICE
ABSOLUTELYSHOCKING SERVICE - ORDERED THREE PERSONALISED MUGS - ONLY 2 ARRIVED, SHOCKING QUALITY - POOR PRINT QUALITY AND NOT THE SAME AS PREVIEW.
CANT CONTACT ANYONE - NOONE RESPONDS TO RAISED TICKETS ON WEBSITE
7 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Shar,
I am truly sorry to hear about your experience and the issues you've faced with your order. I understand how disappointing it must be to receive only two of the three personalized mugs, especially with concerns about the print quality and discrepancies from the preview. This is certainly not the standard we aim to provide, and I sincerely apologize for the frustration caused.
We take your feedback very seriously and want to resolve this matter as quickly as possible. Please reach out to us directly at contactus@printerpix.com so we can ensure your concerns are addressed and work towards a satisfactory resolution.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Kind regards,
Joey
Printerpix
website not the easiest and customer service none existent
I contacted them multiple times whilst doing my 200 page book, only once did someone help. I paid extra for matte finish and it’s turned up glossy, has a dent and front page torn away.
Tried uploading pictures for complaint, on laptop, on phone, using data and wifi, all formats correct and the complaints won’t go through. Went on chat to contact them yesterday and said they’d get back to me in business hours - they haven’t. Same again today!
It’s a shame because I was so excited for my dogs memory book and it’s been so stressful
CO41462485 [46260190] order number if you actually decide to respond to anything
Since writing I’ve been in contact to be held on email after email with no resolution. I have already been in contact well over a week with the email address you’ve provided and it’s not meant resolution - perhaps look at your system and answer my emails 🙏🏽
5 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Kelly,
I am truly sorry to hear about the difficulties you've experienced with your order and the stress it has caused you. I understand how special your dog's memory book is to you, and it’s heartbreaking to know that it arrived damaged and not up to the standard you expected, especially after the effort you put into creating it.
Please accept my deepest apologies for the inconvenience and frustration this has caused. We genuinely want to resolve this issue for you. Could you please contact us directly at contactus@printerpix.com? We want to ensure that your concerns are addressed and that your matter is resolved to your satisfaction.
Thank you for sharing your experience and for your patience. We are committed to making this right.
Kind regards,
Joey
Printerpix
I haven't received my order
I haven't received my order. The procedure to address it on the website is an endless circle of automated responses.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Luke,
Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration you've encountered with the order and the difficulty navigating the resolution process on our website. We understand how important it is to receive your order promptly and smoothly, and we are truly sorry for the inconvenience this has caused.
To ensure we can resolve this matter to your satisfaction as quickly as possible, I kindly ask you to contact us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our support team is ready to assist you personally and make sure everything is sorted out promptly.
Thank you for your patience and understanding. We value your business and are committed to making this right.
Warm regards,
Joey
Printerpix
quick delivery & really good quality…
quick delivery & really good quality canvas !
1 lipca 2026
Opinia niezależna
No quality control or customer service
Wish I'd come here first and seen the other reviews. My project arrived very late and only after a chase, despite paying for expedited postage. The item was a photo book and when it arrived the first half dozen pages were not present!
I've tried to resolve this using their contact page and it goes round in circles, and the project specific help pages don't work. Clearly no humans involved at any stage in the organisation, quality checking and customer service both severely lacking
1 lipca 2026
Opinia niezależna
Odpowiedź od Printerpix UK
Dear Joanna,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the disappointing experience you’ve had with your project, especially given the delay, missing pages, and the difficulties you've encountered trying to get support. This is certainly not the standard of service we aim to provide, and I deeply regret the frustration and inconvenience caused.
Your experience highlights areas we need to improve, and I want to assure you that we take your concerns seriously. To personally address this matter and ensure it is resolved to your satisfaction, I kindly invite you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our dedicated support team is ready to assist you and make sure everything is sorted out properly.
We genuinely appreciate your patience and understanding, and we sincerely hope to have the opportunity to make this right.
Warm regards,
Joey
Printerpix
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