PrimaryBid Recenzje 

A Fantastic company helping retail investors.
PrimaryBid is a Fantastic company with exceptionally good customer service.
I have had the pleasure of dealing with PrimaryBid several times now via email and telephone and could not be happier with there fast response and helpfulness every time.

Very quick to respond when I contacted them via the website about a potential problem with an IPO application. The issue was sorted out immediately, and the person dealing with it was also able to provide me with a timetable for the rest of the IPO process.

The web site is easy to use but on top of that the customer service team respond to emails in a very timely and helpful manner.

Easy to use service with quick and efficient customer service when I had to raise a question.

4 out of 5, and not 5, because I couldn't find an answer to my queries in any of the FAQs, and couldn't find a phone number anywhere where I could speak to a real person. Only after pleading for someone to 'phone me through a number of e-mails did I get to actually speak to a real person!...
That real person then sorted out all the issues, and the service was great, (thank you, Kerry).

Kerry Ringer was unbelievably helpful - due to a technical issue, I was on the verge of missing the deadline for an IPO. Kerry called me up and resolved the issue quickly and efficiently, with excellent good humour. Thanks Kerry, much appreciated.

Excellent response from Kerry on my request to add more funds to my share application. Working to a very tight deadline.

Prompt and helpful response to a complex issue. Very impressed.

Excellent service from Primary Bid after I made a mistake in my initial submission for an IPO - quick to reply and very professional to deal with. What can I say, you’ve made my day!

Like others, my purchase froze on the ‘continue’ tab, 20 times, two different products. No support from the company until offers closed. No point in using it if it takes an hour to find you are being locked out. Is there an alternative?

I have been using Primary Bid since last June and invested quite a considerable amount into a number of deals which I liked. Recently the counterparty changed from Jarvis to somebody called PBECOMM, and since that time, I have been unable to complete the transaction. It is very frustrating and there seems to be very little interest at Primary Bid to sort the problem out. I have funds on account; there is no anti-fraud check at my bank; and I am not using a credit card to pay. Yet when I have authorised the transaction on my banking app and been asked to return to the Primary Bid app to complete the transaction - I am unable to do so. I press on the blue "continue" button in the Primary Bid app and nothing happens.
Like I said, I think that Primary Bid could really improve their customer service. They intentionally force you to send them an email, and there is no telephone number on which you can reach them. Really poor.....

a great experience from the PrimaryBid team! I had my questions answered by someone in the customer service team, who gave me some wonderful advice and I was able to set up my account within minutes! Couldn't believe how easy it was - bring on the deals!

I don't normally leave reviews, to be honest, opened an account with Primary Bid before I read the back reviews on Trust Pilot. It was only when I commented to a friend they told me how dreadful some of the reviews were that I read them...so I thought it only fair to offer some balance based on my own experience.

I noted a lot of the bad reviews here relate to technical and communication issues but let's face it, the biggest and the so-called best of companies have technical issues, and communications issues - ALL the time. I believe the end goal is to stop customers from calling altogether, which does not encourage good customer relations or loyalty. I also think that tech people do not always understand who the end users may be or how user-friendly their designs really are.

So, I just wanted to say how refreshing it was to have a company deal with my queries before, during, and after setting up my account in an efficient and capable manner. I filled out the contact form and was quickly called and greeted by a friendly customer service rep who spoke plain English to me, was willing to help, and did not make me feel like I was interrupting him! Something I notice a lot with the new working from home environment we are all adapting to.

Maybe I just got lucky and the chap I spoke to knew what he was talking about, plus I actually found the setup fairly easy - and I am not a good techy...

But, Robo chat Bots! They are THE most annoying critters ever and follow you about like an annoying small dog, always at your heels. When will companies realise they are not saving money by using them, just losing customers. I know everyone is doing it but they DON'T work!! The relief and appreciation of picking up a phone and actually having a live person at the end works! It encourages loyalty and good referrals. So the Bot thing is really my only bugbear. I would rather pay a higher fee for something and get an enhanced service than pay buttons and have the bot to deal with.

My experience has been really positive, and this is a new young company, they are doing better than Virgin and O2 when it comes to trying to get someone on the phone!

Well done, and remember there are far more people who leave negative reviews than positive ones, myself often being one of them!

I have to say PrimaryBid customer services were on the ball and arranged another method of payment and I successfully got my GSF shares. They are now sitting nicely in my broker account. Many thanks PrimaryBid customer services.

Registered for the Smws IPO. Whole process and experience has went smoothly with no issues

I invested in deliveroo shares with Primary bid. I received an email from deliveroo with a receipt of my order and allocation. It’s been 3 weeks where nobody has contacted me from primary bid. When I log into my account it says I have invested £500 but no shares. No details and no way to sell. I’m extremely frustrated at the lack of customer service. I have sent several emails and nobody has replied or contacted me. If I do not get a response back soon I will be making a complaint with the financial ombudsman.

My first time using PrimaryBid I had an issue with a transfer recently (my fault!) and PrimaryBid contacted me to let me know how to fix it, the customer service rep was friendly and helpful - speedy resolution.

As a customer who took part in the Deliveroo IPO, I was shocked by the lack of transparency provided by PrimaryBid over the IPO, and the lack of comms afterward.

It takes so long to swim through the chatbots on their support portal to talk to a real human, and all support requests were then just met with a metaphorical shrug of the shoulders by PrimaryBid's staff.

Shocking customer service and I would advise anyone thinking of using the app to steer clear. All that glitter is not gold!!!

I am pleasantly surprised by the vast improvement on this app after some big problems I had with the app subscribing to deals and payment authorisations. Downloaded a month ago and since upgrading my app on the phone it seems to work smoothly with virtually no teething issues. Clearly Primary Bid has taken the issues with the app seriously and the customer service have been extremely pleasant and friendly to my complaints. I'm pleased to say I will continue to be using the service :D

Customer service responds very quickly, but that is useless because the response you will get might be totally made up and will be different depending on who is replying to you.

I've had two major issues relating to a) a transfer issue where my shares took over a month to be transferred to me and b) a payment issue where I was excluded from an offer - you will find the articles online - "Retail investors enraged by Best of the Best placing blunder"

On the transfer I was told each time I contacted primary bid that my broker was being contacted on different days (some of these days even impossible as they were pre the issuance of the shares). I have a written statement from my broker saying they received NO communication on any of these dates.

On the payment issue, PrimaryBid provided suggestions such as using their website to do an offer that was exclusive to their app and told me they were not aware of any issue despite receiving a large number of complaints from customers as reported in the media. A week later PrimaryBid admitted they had a technical problem that affected some of their customers and took responsibility. Today PrimaryBid is once again telling me that customers did not have different experiences, the issues I faced were down to my internet connection/bank security and "we cannot just blame everything on PrimaryBid".

I love the concept and the mission, and as a retail investor I love having access to these deals. But when it doesn't work the customer service is beyond frustrating. Don't expect "Fairness, Inclusivity and Transparency" from the customer service team. Expect to be lied to.

RESPONSE TO REPLY:

Thanks Anna for your reply. I have been in touch with customer service as I stated in my complaint. The issue was not resolved and I was in fact complaining about the customer service itself.

On share transfers - I understand these may take time and depend also on my broker. However PrimaryBid's customer service and the accuracy of information they provide to customers about their transfers depends only on PrimaryBid.