Premia Solutions Recenzje 

First time making a claim, and although it’s all sorted now. A lot of back and forth and chasing was needed on my end. The claim was approved but then rejected on the grounds that the repair was not possible using SMART repair techniques. I had to source my own repair company to get a second opinion, who said it was absolutely repairable. It took the better part of two weeks and a lot of chasing for the quote to be approved, in which time it almost expired. Problem with doing it this way was that I had to pay for the £400 repair out of pocket first and then claim the cost back, luckily I was able to afford to do this but not everyone can. It was also a lot of fuss for something that was actually repairable using the techniques covered under the policy. Positives were that when I eventually was able to speak to a person over the phone things were sorted quickly and the cost was reimbursed swiftly and with very little trouble

I was very impressed with the staff and their help in processing my claim which was very promptly dealt with and settled. It was refreshing to deal with such a professional company.

Premia paid a contribution to my claim as it could not be completed by smart repair. I was happy with the result even if the full amount was not refundable. The administration was quick and efficient

It was a no quibble process, which was a little tricky with the photos, but may have been my ineptitude.

We always had very good service no problem with it all staff have been very helpful thank you

Very pleased with service
Results as expected. Good insurers.
Recommended

Clear communication, arrived in time, explained what he would do, did the job well and left no mess.

Excellent service, arrived on time really good finish very polite excellent

The customer services agent I dealt with was very helpful. Whilst having difficulty completing the on-line application, she was able to offer me a resolve in issuing a hard copy application for completion. Payment of my claim was also speedy and efficiant.

The online system is easy to use. And having provided all the right information first time (Kwikfit are good for this) then Premia confirmed the payment within a day. Really simple and effective service.

I found the hole experience very quick and helpful when the gap team sorted my claim 10 out of 10

Prompt to booking; polite; efficient; informative; questions and doubts listened to and discussed in a non confronting manner; workmanship more than acceptable

I phoned to make a claim, few days later I received an email with my policy. No calls or explanation or anything at all. My car still not fixed. Very poor customer service. Would not recommend to anyone.

Efficient and professional from start to finish. Brilliant service

A great process, easy to follow coupled with great communication where and when needed. A solution focused company with amazing response times. Thankyou.

Just got paid out no problem

Zeki did a great job of the wheels making them look like new again.

Very easy to complete the form and the payment for the tyre was very quick.

Very bad service not recommended