Postagesupermarket Recenzje 

2 parcels sent under 1 transaction. 2 weeks was the delivery promise quoted when i booked the parcel. 1 pacel delivered and the other one lost. After 2 months 5 days ,12 emails (they dont answer the phone) and a lot of stress the 2nd parcel was delivered. I asked what they were going to do about the service i received and asked for my money back. I was told the delivery was made and i am not entitled to my money back (Despite the promise of delivery in 2 weeks during the booking process)

PS: They held my parcel until i paid £5.60 because it was 400grams over weight (It was a 20KG box)

My Booking ref - PS550489

My experience with postage supermarket wasn’t bad. Their customer service replied promptly to my queries and kept me updated. And although my goods took over a month to arrive as against the quoted 17 working days, I guess that will be the fault of the courier (landmark global) and the covid situation. My goods arrived safely despite the delay.

My parcel was not picked up as promised. Nobody ever answers the phone.
The company’s reply states that they tried to pick up the package yesterday. They definitely didn’t. We had three deliveries yesterday one after 7:30pm we had no trouble hearing the door bell on any of them, we never do. See my other review of this company.
I have asked Postagesupermarket to phone me, what’s betting they don’t.
I’ll be back with further updates.

Bar code did appear but in Junk.
No one answered the phone but I could tell it had been picked up.
I did try and set up an account but it kept telling me I already had one but I couldn’t access it.
Frustrating website.

Idont recommend anyone to buy insurance if u want to u this rubbish company.
I did post a parcel to Germany i paid insurance with postage supermarket to cover any damaged.
And when they received parcel it was damaged. So i make claim but the refuse to process the claim. This company is rubbish.
What is the worse of it they block my account the wouldn’t let me use my account anymore.
I never seen bad company and rubbish and unprofessional staff.

i posted a fishing rod in a purpose made rod delivery tube. TNT smashed it to bits. when i contacted them they was all set to help when they saw that this company had sold me the service and said i had to contact them direct as it is their policy.
The reason it is their policy is that they sell you extra insurance with one click, but have no intention of paying out.
i have a tnt driver admitting fault at the customers door, have supplied photographs , which they keep saying i havent, the customer still has the rod, and after deveral drawn out ridiculous mails, it turns oiut that even though you have paid for the insurance, the person taking your details makes the decision wether the claims department even sees it or not.
i dont believe there was insurance in place, and wont be listening to any more of the pathetic replies im getting from them. can somebody direct me to the insurance ombudsman for this. I am at the stage where i will go as far as i need to to expose this 100% con, because i have every bit of evidence needed to get my money, so what chance does anybody else have?
I will always go direct to the delivery company and cut out the sharks in future!
James Mackin
And before i get the standard sorry to hear that reply, look up my name and read the whole case so you dont repeat your questions yet again, hoping that i give up.

to reply to your reply.
i will check my email but you have had everything that you needed for weeks, so i fully expect you to be asking for something that i have either already given you, or is impossible to provide.
I have gone round in circles with you and the claim hadn't even been presented, so go back over all of our correspondence and see if you already have this information before i waste even more of my time.
you have the pics, the value, the dates so just pay the claim. People need to see why you have 21% of only 350 customers that are very unhappy with your service.

Cheap service but I will not use them again. I paid for a NAO doll to be sent to an Ebay bid winner, the package was well packed and the box labelled Fragile. When the Ebay winner got the package it was like someone used the box as a football. The postage came with up to £50 insurance so I thought I would make a claim ( sold price £28), from the minute the agent responded with "We are sorry to hear that your goods have been damaged in transit with Collectplus.
Please accept our apologies for any inconvenience this is causing you, we will try to make the claims process as stress free as possible for you". I knew this was a script and that others had major issues successfully claiming for damaged goods. She sent me the restrictions list which pretty much excluded everything from a claim I actually wonder if anyone has ever made a successful claim. She asked me for the original receipt in her first email not the sold receipt, so even though the item is still selling on the Nao website for a lot more than I sold it for, when I mentioned that, she then sent me the fine print of the list of restrictions. There was no way they were going to pay out. Beware!!!
Update:
Here is the rest of the restrictions
Restricted Items:
The following items are restricted and are and sent at your own risk. These items are not covered for loss or damage with any of our couriers and Extra Cover does not cover these items for loss or damage.
• Articles of exceptional value- i.e. Works of art, Antiques, Precious Stones, Jewellery, Perishable goods
• "Breakable" plastic items (such as plastic lenses, car headlamps etc) cannot be covered for damage
• Electrical items- For example but not exclusively: Televisions, Plasma and TFT screens, Laptops, Computers, Monitors, PDAs, Mobile Telephones, I-PODS, Computer Software, Computer Chips, CPUs, Circuit Boards
• Electrical goods that are deemed as "not working" on arrival are excluded from our Extra Cover as it cannot be proven that the item(s) were working on despatch. COMPUTERS WITH PORNOGRAPHIC MATERIAL ON WILL BE DESTROYED
• Ceramic / Marble / China / Stone / Slate / Resin / Porcelain etc.
So I ask you whats the point of insurance?

One of the best companies I have ever dealt with. Issues are dealt with very quickly and professionally. The prices they obtain are often half their competitors'. I have sent many parcels to far-flung places like Hong Kong, Taiwan and the Philippines, as well as Europe and the USA and have been very satisfied with the service provided by PostageSupermarket.

Below is our review and response, we are responding as follows...

Postage Supermarket - the parcel was damaged and the piece was irreparable, resulting in us having to issue a full refund plus p&p which takes time and effort. Using Postage Supermarket is not an option as it is false economy.

We will never ever arrange to send any parcels with this company again, it is not worth trying to save a couple of pounds.

Reply from Postagesupermarket
19 hours ago
Hello,
Thank you for your review.
We have taken a look at the 1 booking we could find in your name. The booking appears to have been ok, and the package was delivered to Australia without an issue. It appears that we received one email from yourself, asking for a tracking number, this was replied to within 20 minutes of being received. We apologise that you feel our service was not up to standard.
Kind regards,
The Postage Supermarket Team

Had a few problems understanding system but after emailing, a really nice lady rang me and explained the system.
once you get the hang of it, it's easy to use.
Excellent customer service !!
Highly recommend

I tried this company for the first time , but got a 3rd Class service , item got lost in the post due to the COVID , they couldn’t find it although it was A tracked service
Playing email tennis with them boy no refund
given due to the fact that I didn’t claim within the 30 days , customer contacted me after 30 days asking where the parcel was ??
Do t bother using this company , unreliable third party service

Just sent a large parcel to Hong Kong, it was delivered in 2 weeks as planned, simple process to get make shipping labels and good tracking process. A quarter of the price of the big brands if you are not in a rush.

Now 12th Oct 2020 hi got this pm today still no refund from parcel force

This is an automated notification advising that your claim has now been paid. Please do not reply to this email.

Claim Reference: WC-2107933
Consignment Number: EK632023812GB
Your Reference: PS533312

A cheque will be sent to you within the next 5-7 working days. Watch this space
This is a reflection of how postagesupermarket deal with costumers very sad I will not use them ever again i have had to do all the leg work I am the one who has had to chase them via e mails a cavalier attitude to coustomers one wonders will this go up the chain of command and just will they be glad to get this one over and wiped out

6th October pm
I asked for email or address of complaints dept I got this
After 2 months it is like something out of a old Ealing comedy film

Query Received


Reference: 201006-012259
Subject: 5629583759034013


Thank you for submitting your query. We can confirm that we have received it and will work to resolve it as soon as we are able, you should expect a response from us within 24 hours.

My reply on the 6th October 2020

This not the answer I need it confirms to me that your company does not care and adopts a couldn't care less and reflects the shambolick way you deal with people
M Shannon
Hide quoted text

Reply 6th am oct 2020

Thank you for your email.

As previously advised, we are having to claim the cost of postage back from Parcel Force. The claim is still in progress, as you can see in the screen shot attached.
We apologise for the wait, this is not a process that we can speed up.

now 2 /two months and still no refund tell me why I didn't think postagesuper market was a company that dealt with people is this shamefull manner
m. shannon

now 23rd SEP no refund yet email from P.S
Hello,Thank you for your reply.Your booking has been updated to reflect this.
no refund but I have been updated!!!!



Kind regards,@@@@@

reply from 15th sep 2020
P/SUPER MARKET now saying refund out of there hands strange when gls returned it to your office i was told via email 30 days for refund must look it out and copy paste it here 30 days well gone now on 15th sep o dear silly me again i will never learn will i

Tuesday 15th September 2020
See there reply
Just rechecked my parcel returned to there office 3rd August 2020.
I paid for a delivery upfront parcel did a tour of Italy then back to uk
I paid for a service confirmed✓
Parcel FORCE and GLS and postagesupermarket did deliver the parcel x

Item I posted is been smashed to pieces, I posted a ceramic plate I wrapped in bubble wrap and used the strong carbon box, also used a red Fragile tape all around my package. Very disappointed, my buyer also was very upset to receive the broken item.

if I could give them zero stars I would absolutely waste of time company don't waste your time my advice to you all go to County Court straight away which is absolutely free if you are on Universal Credit or lower-income I've been paid £325 today a big victory for me respect for the County Court

I have not seen a nasty company like this, I have paid for delivery a parcel after hours to wait to receive a label to post, my booking has been cancelled! I have received an email that the reason was that you have given us negative feedback before then we cancel your parcel now. Last time, I have bought a next day delivery and they did not delivery on time without any apology and they were very rude and said we don't know why the driver did not pickup your parcel :-(

The worst experience ever this is a scam and am seeing them in court. This is a scam of a company do not ever use them. My parcel was not delivered, parcel returned with stolen item and they will not even refund my postage fee let alone my postage fee. THIS IS A SCAM OF A COMPANY DO NOT USE THEM EVER> I AM SEEING YOU LOT IN COURT> THIEVES !!!!!

Thank you for your help, you went over and above, when I was having problems with my printer.
My package was collected and delivered with no problems.
I have recommended your company to my friends

Postage Supermarket are excellent..!

Having used direct couriers for over 20 yrs and each year they come back with new rates trying to catch you out with fuel duty rates etc. I gave up.

Now I use postage supermarket and the rates are great and with no hidden charges you know exactly what youre paying. Any issues if any are sorted asap and their 3rd party couriers are the ones I was using anyway.
Don't waste time ringing around - just use Postage Supermarket and get to it..!

10/10 for delivery and customer service!

Looking for cheap shipping? You won't believe their response when the service you paid for simply doesn't happen.

Retrospective:

I am in the process of moving out from my current apartment, and decided to have an easy removal. This was not to be the case.

⏮Yesterday, I paid and placed an order through postagesupermarket.co.uk for TNT to pick up 5 parcels. Got immediate confirmation and labels in email. Some here say labels never arrive, but I had no problem here. Money went away, and contract was confirmed.

I then prepared the parcels for pick-up and handed them over to a pick-up point.

❌I later learned that the parcels were not collected❌

⏸Asking postagesupermarket.com for support, hours away from moving out and leaving the apartment, their final response was to break the contract and cancel the service agreement.

I was first told to go and retrieve the 5 big parcels from the pick-up point, have new documents printed and then go relabel them and re-deposit the parcels to the pickup point. Their phone lines are “disconnected due to COVID” so no way to speak with them.

This means to me I would have to repossess the parcels, seek help from someone with a printer to have the document printed, relabel and re-deposit the parcels to the pick-up point.

They wrote to me in an email, that If the pickup fails again, the same would happen again. I asked if they would instead just reschedule the pickup, with the existing documentation. The answer was "no" - that would be inconvenient.

Their nonsense🤪 response:

💣>You will need to take the labels to the parcels, unfortunately the parcels cannot be collected without them.
💣>We do not make any changes unless these are required. Unfortunately, TNT failed to collect yesterday which led to the need for this to be rebooked.
💣>We try to make the process as easy as possible but we are also in a position where we do not want your parcels to go astray as this can lead to further frustration and inconvenience.

▶️ When they say “easy” they mean easy from them, not the customer😩. They don’t even confirm with the customer first, they just produce new documents 📄📄📄📄📄and tell the customer😩 to try and do it again. And every possible failed pickup will reset the process 🔁. And there is no way to speak with the carrier either, as their accounts says not to deal with the end-customer directly.

Resolution:

💡💫I immediately contacted another broker💕. and explained my experience with postagesupermarket.com💩. With other brokers, there is no need to reprocess all paperwork if a pickup is delayed. Delays can happen👍🏻, and pickups are rescheduled👍🏻; Waybill and labels are not affected. 👍🏻 This makes sense, but not to Postage Supermarket.

postagesupermarket.co.uk tells me that it is argumentative for me to ask them to reschedule the pickup😭 rather than redo everything. If this is the case, I can as well get my delivery elsewhere. They should however, make it very clear what will happen with missed pickups outright. Don't trust them if you need to leave your parcels to a pick-up point. You cannot reason with these people. I feel these people are defensive and unkind.

☢️This is Postage Supermarket's final response to my concerns:⚠️

💣>Hello,
💣>
💣>Due to your consistent worries for your parcels and the fact you are saying that something has already happened to your parcels we feel that we are unable to fufill your booking to your standards.
💣>
💣>Therefore, we are cancelling this booking and we will refund you in full in 48 hours.
>
💣>There is no choice for you at this point, you may have received a confirmation from TNT, but this is your confirmation from Postage Supermarket that your booking is now cancelled.
>
💣>We do not wish to do business with people that are rude and make threats, especially when all we have done is tried to give you the best advice for sending your packages.

👨‍💻My response:

Postage Supermarket, that is fine and you do what you can.

This is not the best advice I have received, and good luck to you providing this incompetent service. A delayed pickup is no reason to have new labels printed 😂🤣. You learned something new today.👍🏻

Referring to the contract and telling in advance that there is a possibility to seek compensation for gross negligence may be a petrifying thought to you, but it is not rude. Your team is not able to address any client concerns, or confirm any actions you might have taken. Who wants to deal with a company like yours?

A parcel already correctly labeled and placed on a shelf to wait for pickup should not need to be touched again. This is where your common sense failed. Problems arise, and even mistakes happen, but you should try to resolve them in a way that your customer is not overly inconvenienced.

2 stars for the website, and the payments process.