Horrible service! Held my parcel for a month, few grams over stated weight, needed to add few pounds on my bill, without contacting me, till i started to make enquiries myself! Then provided wrong tra... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I tried this company for the first time , but got a 3rd Class service , item got lost in the post due to the COVID , they couldn’t find it although it was A tracked service Playing email tennis wi... Zobacz więcej
Reakcja na opinię
My parcel was not picked up as promised. Nobody ever answers the phone. The company’s reply states that they tried to pick up the package yesterday. They definitely didn’t. We had three deliveries... Zobacz więcej
Reakcja na opinię
They MUST change their return policy to be considered a valid option for posting parcels. Currently they will only accept returns up to 7 days after posting. Since most selling platforms allow buyer... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Book your parcel online at much lower prices than all the major couriers. Fast efficient service and lowest cost on the web. Discounted parcel rates, cheap postage for ebay or personal parcels
Dane kontaktowe
15-17 Elms Vale Road, CT17 9NZ, Dover, Zjednoczone Królestwo
- 01304 202300
- sales@postagesupermarket.com
- www.postagesupermarket.com
1,2
Bardzo słaba
399 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I use Postage supermarket regularly
I use Postage supermarket regularly for my EBAY sales and to date have had no problems at all. I have no problem recommending them. Their insurance rates are a bit on the high side but needs must
27 czerwca 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello Brian,
Thank you for your positive review, your kind words are appreciated.
Kind regards,
The Postage Supermarket Team
Will not take ownership of problems
Cant give less then one star but rally they deserve -5
Appalling delivery service by Parcel Force brokered by postage supermarket and they will not take ownership of the issue. Took over a month to finally come back and say that the parcel attempted delivery took place and clearly it did not. No proof of delivery attempt by Parcel Force. The parcel returned to the UK and I had to abandoned it. Lost the product and £52 for rubbish service. Will not be using this service again !!
24 czerwca 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review.
We are sorry that Parcel Force did not deliver your package in Israel. The tracking shows the delivery that was attempted, and the package was then held for a week pending collection. Due to the fact that we did not receive any contact regarding any kind of issue with your package until after the return had been initiated we were unable to change the outcome as previously explained.
Kind regards,
The Postage Supermarket Team
Phone is either engaged or says closed…
Phone is either engaged or says closed even at 10am. Will not reply to my email. All I want is for you to deliver my parcel, how difficult can this be. Stop being ignorant and help your customers with your issues. Just not good enough. Will not be using again.
17 maja 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Good Afternoon
Thank you for your review.
We do clearly state on the front page of our website that we are currently working remotely so we do not have access to the telephone lines, for this we apologise.
We have searched through our emails and cannot see any emails from youself, Please can you email us on info@postagesupermarket.com with your PS reference number in order for us to be able to assist you.
Any emails we may have previously received will have been replied to as we respond to every email, please check your junk/spam folder.
Kind Regards
The Postage Supermarket Team.
Sent a item returned to seller…
Sent a item returned to seller apparently delivery tried 16 days late, app damaged on return to seller though no proof has been seen, now the items are being held at this co as the delivery co TNT returned the items to them and not me and now they are asking for me to pay postage from them to be sent back to my address. Absolutely awful service stay clear
26 kwietnia 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello Paul,
Thank you for your review.
We are sincerely sorry that your packages of flooring were damaged in transit by TNT. Unfortunately we are unable to place claims with TNT for items that are damaged within their network due to the terms and conditions on our account with them. This is made clear during the booking process, and extra cover is offered.
The terms and conditions on our accounts with each of the couriers state that returns will be delivered to Postage Supermarket, this is a default setting that the couriers use for multi-customer accounts such as ours. Here at Postage Supermarket we are not an actual courier company, therefore, we do not have a van and driver with which we can return this to you free of charge.
We apologise for the inconvenience caused.
Kind regards,
The Postage Supermarket Team
Disappearing Bose amp
Used this place to send an Bose amp out of my car for repair 24 hr delivery using TNT
BIG mistake here goes
Didn’t pick up when said so 24 h delivery out the window
Picked up after contacting them again
Have cctv footage of driver signing and reading barcode with scanner and taking parcel
Left with tracking number it did not work on tnt
Phone call to tnt emails to postage supermarket parcel lost spent days looking for it
Days later told its standard £50 compensation considering new amp will cost me £970 to replace
I am working away from home get a call from home to say a parcel from DPD has arrived guess what it’s my amp all repaired from where it should have gone to originally
Luckily not out of pocket just mentally drained by most incompetent company I’ve ever dealt with
Save yourself the hassle and don’t use these
I STILL WANT £50 COMPO FOR THE STRESS YOU HAVE GIVEN ME
16 kwietnia 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Good morning Alan,
Thank you for your review.
The amp was delivered to it's destination by TNT, just as it should have been. Unfortunately, since TNT have merged with FedEx, not all of their systems work as they should. They have recently decommissioned more of the TNT software, but not everything is compatible with the FedEx system, and it is causing them massive issues. The will not switch our account to FedEx as yet, so they still produce TNT labels for customers such as ourselves. They then collect the goods, and sometimes can't scan the labels for tracking purposes. When the label doesn't scan, they are supposed to replace it with a duplicate that will, however, they do not always do this, and although TNT are looking in to this for us, it is something that we have no control over, as we are not part of the TNT/FedEx group.
We sincerely apologise for the inconvenience caused to you by TNT.
Kind regards,
The Postage Supermarket Team
Horrible service
Horrible service! Held my parcel for a month, few grams over stated weight, needed to add few pounds on my bill, without contacting me, till i started to make enquiries myself! Then provided wrong tracking number, parcel stuck on “in transit “ for another month! Wrote numerous emails, got generic answers, phone number for customer service busy at all hours! Don’t use!
1 kwietnia 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello Beatrice,
Thank you for your review.
We did send several emails regarding the fact that your package weighed more than declared during the booking process, unfortunately we have no control over where the emails end up though, as previously advised, they may have gone to a junk or spam folder. We apologise for needing to apply correct charges relevant to the actual weight of any package sent, but there is no way to avoid this, as we will be invoiced by the courier based on the actual weight.
We are currently working from home in line with government guidelines concerning Covid-19, so have no access to the office telephone lines. This is made clear on the front page of the Postage Supermarket website.
Kind regards,
The Postage Supermarket Team
3 months to send a package from UK to…
3 months to send a package from UK to Indonesia, postagesupermarket take no responsibility, will not process a claim, avoid this company at all costs
in reply to your reply, if you are not responsible for claims then why do you have a claims policy and insurance???
Anyone facing the same issues you can ask the independent postal redress scheme (POSTRS) to investigate your case
In addition your website shows 5 stars from Trustpilot but in reality you have 3
1 marca 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review.
As explained in our email earlier today, we are not the courier company, so as per our terms and conditions, we have to wait for the courier company to deem an item as lost before they will issue the claim form to us.
A claim form has been issued, and a request for information was sent out, but no reply was received, so the claim has not yet been submitted.
Kind regards,
The Postage Supermarket Team
Would have been 5 stars but had a bit…
Would have been 5 stars but had a bit of an issue with uplift. This was quickly sorted with the help of Angela. My query was answered so quickly and even tracked parcel for me when I got back in touch to query tracking number. Would definitely use again. Angela was great and a real asset to this company.
22 lutego 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your kind words and lovely review.
It's been a pleasure helping you with your package to Australia.
Kind regards,
The Postage Supermarket Team
Brilliant service
Brilliant service. My parcel arrived in Dubai in 10 days. Many thanks to Angela who took the time to call me to help sort out my queries and explained how it all worked and Michelle who emailed from the depot. Definitely recommend this company
16 lutego 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your positive review and kind words. It has been a pleasure helping you with you booking and enquiries.
Kind regards,
The Postage Supermarket Team
The service provides no benefit…
The service provides no benefit whatsoever. Go straight to the Post Office or Courier. No saving, no service, no contact, pointless.
15 lutego 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review, but we do not appear to have any booking or any other communication from yourself.
Kind regards,
The Postage Supermarket Team
Very good parcel company - Highly recommended
Very good parcel company. recommended
Less than half price from another place for Vietnam postage.
I have no idea why they get 3 stars here - some people expect the parcel company to take care of them like a baby??
We sent two parcels from the UK to Vietnam. Our parcels are overweight, they contact and charge us the extra as it will be for the new quote with higher weight. Very quick and helpful services.
Highly recommended
10 lutego 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Good morning,
Thank you for your kind review.
It has been a pleasure helping you with your packages to Vietnam.
Kind regards,
The Postage Supermarket Team
I have nothing but good things to say…
I have nothing but good things to say about Postagesupermarket.
They contacted me by phone when I had a query. My parcel arrived in Canada days earlier than expected.
First class service.
Thank you.
9 lutego 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello Ann,
Thank you so much for your lovely review.
It has been a pleasure helping you with your package to Canada.
Kind regards,
The Postage Supermarket Team
Horrendous service
Horrendous service. They lost the item. TNT gave them a refund that they have not given back to us. AVOID
9 lutego 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review.
This matter has been passed to our accounts department, they will be in touch.
Kind regards,
The Postage Supermarket Team
Poor customer service
Literally made 100 calls this company no answer I took my package to a in post locker and it says not even recognised I rang up in post and they said this company hasn’t even added it to the database yet tried Facebook messaging them no answer customer service is very poor.
Thank you for resolving this issue very quickly although it would be nice if you could make a remote phone number because it doesn’t say on your phone line that you are shut.
1 lutego 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review.
We apologise for not being available on the telephone, as it advises on the front page of our website, we are currently working remotely, in line with government advice regarding Covid-19, and do not have access to the phonelines. It also advises very clearly to email us, or use our 'Contact Us' form if you have any kind of enquiry or issue.
We do not get Facebook notifications immediately, therefore email is always the best form of communication with Postage Supermarket.
Please email us @ info@postagesupermarket.com so that may assist.
Kind regards,
The Postage Supermarket Team
Not the easiest site to use
I had to use this site not a great experience, to many labels and very confusing for the first time user. I had to send a parcel to Malta great price but not a great site.
30 stycznia 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review.
We are sorry that you found using the website difficult. If you had emailed or filled out a contact form to let us know that you were experiencing a problem, we would have called you to guide you through the process.
Kind regards,,
The Postages Supermarket Team
Owsome service job and every thing
28 stycznia 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your positive review and kind words.
Kind regards,
The Postage Supermarket Team
USE AT YOUR OWN RISKS!
I have been using postagesupermarket.com to send ink and toner cartridges for the last few years without any issue, but a recent incident has compelled me to never use them again.
A parcel booked through them was lost by DPD, and they asked for the content's details and value to pursue compensation from DPD.
They then informed me that my claim was rejected because ink and toner cartridges are on their prohibited item list!
There is however absolutely no references on DPD’s website prohibiting ink and toner cartridges for UK delivery, so blaming them for the rejection of my claim is totally unacceptable and unethical!
Even Royal Mail and major couriers like UPS and Fedex do not prohibit ink and toner cartridges, either for the UK or foreign destinations. While some couriers do not accept toner cartridges for foreign shipment, NONE that I’m aware of would prohibit ink and toner cartridges for UK deliveries.
Yet, they have never refused my orders over the years, for the same ink and toner cartridges which they are now claiming to be prohibiting, when all major UK providers do not have this absurd exclusion.
And after having lost my parcel, they did not even try to refund the delivery costs paid for, when the delivery has not been provided at all, until I asked!
All in all, they do not care about their regular customers, and are quick to avoid any responsibilities as soon as there's a problem.
Avoid this unscrupulous company at all costs!
28 stycznia 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review.
We offer our sincere apologies that we could not place a claim due to your goods being on the prohibited items list. This is the list of items that we are not permitted to send with any of the couriers we use.
With every booking that is placed via Postage Supermarket we ask our customers to confirm that they agree to our terms of use, and prohibited list. A booking will not be processed until the box agreeing to this has been checked.
We apologise for the inconvenience and frustration caused.
The Postage Supermarket Team
STAY AWAY! SCAMMERS!
I booked a DHL collection for my ecommerce sale. It should've next day collection. Nobody appeared on the next day. I have waited 1 more day. Nobody appeared. I called DHL and they do not have any clue about this firm nor my order! Then I cancelled the order and asked for refund. They said my will be refunded in 5 days. It has been 10 days today and there is still no money. Totally scam company.
21 stycznia 2021
Opinia niezależna
Odpowiedź od Postagesupermarket
Good Morning
Thank you for your review
We have looked in to this and can see that our colleague advised you on the 13/01/2021 that the booking has been cancelled and the refund would be issued in 14 working days, therefore the refund will be issued on the 28/01/2021, in line with our comapny policy.
Kind Regards
The Postage Supermarket Team
Complete scam, do not touch this company!!
I paid Postagesupermarket to collect a large parcel from my home. The date I had booked came and went. I waited another couple of days, then rang the courier that was printed on my label from the Postagesupermarket. My tracking number and details did not exist!
This company is a complete fraud! Please beware, do not touch this organisation - they will take your money and you will get nothing in return!
16 grudnia 2020
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review.
Your booking was placed with TNT as your chosen courier. TNT are currently in the process of merging with FedEx, and unfortunately the merging of their systems have caused a few issues, with this resulting in the occasional booking not registering in their system properly, even though TNT have provided labels for our customers, and they have already assigned consignment numbers. There is a quick fix for this, once we are aware of the problem, however, we cannot be of any help if our customers do not let us know that there is an issue. It is clearly stated in our terms and conditions (Of which these are agreed to by our customers at the time of booking), that if there is any issue with a collection , that we need to be told.
We apologise for any inconvenience caused.
Kind regards,
The Postage Supermarket Team
FRAUD!
I have reached out to them regarding a parcel I sent on the 30th November 2020. I wasn't even given a tracking number for the second leg of my parcel. Now they wont pick up the phone or email me back. SHOCKING service. Definitely is a fraud company I would say.
15 grudnia 2020
Opinia niezależna
Odpowiedź od Postagesupermarket
Hello,
Thank you for your review.
As it states on the website, we are currently working from home, so do not have access to the telephone lines, for this we apologise, but we are trying to be a responsible company, and work within the government guidelines regarding Covid-19.
We can see that you have emailed us at 10:03 this morning, again, we apologise that we have not replied within the last 45 minutes, however, we are answering emails that were received last night, and will reach the 10am emails shortly.
Kind regards,
The Post Supermarket Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.