Great products at great prices. Staff are super helpful and they proactively contact you about issues and solutions.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... Zobacz więcej
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I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... Zobacz więcej
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Excellent customer service. I ordered some lights, but changed my mind. The service at the store was very good, and my issue was resolved instantly. Well done Poole Lighting!
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Napisane przez firmę
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Dane kontaktowe
9 Cabot Lane , BH177BY, Poole, Zjednoczone Królestwo
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,8
Doskonała
570 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Stunning Lights at Brilliant Prices!
A beautiful light, at an excellent price! Quick delivery and well-packaged.
1 listopada 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Spares order
I needed some spare droplets for a chandelier. My enquiry was answered promptly and i was directed to the item I need so that I could easily place the order. Delivery was really quick. Very impressed
4 listopada 2025
Odpowiedź od Poole Lighting Factory Shop
Hi Alison thank you for your review
Happy customer …
A imagine search of light led me to Poole lighting. Cheaper then a well known retailer.
Ordered Sunday and arrived Tuesday so im a happy customer.
2 listopada 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Excellent lights
Excellent lights, saved some pennies and delivered on time. Perfect!
2 listopada 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
quick delivery really well wrapped
quick delivery really well wrapped! everything was perf
2 listopada 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
I was trying to match an out of stock…
I was trying to match an out of stock John Lewis light, and by online photo, this was the closest looking match I could find. I took a punt, as there was only one left in stock. When my light arrived, I was delighted and surprised to find it actually was the branded John Lewis light I had wanted, despite this not being mentioned in the product description. I got it much cheaper from Poole Lighting than from John Lewis, and it was in perfect condition. One very happy customer here. Thank you so much. Fast delivery too, and product well packed.
1 listopada 2025
Odpowiedź od Poole Lighting Factory Shop
Hi Maria
Very happy to hear you are happy with your purchase and thank you for your kind review
Arrived fast and was exactly what I…
Arrived fast and was exactly what I ordered in very good condition
31 października 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Earlier Revew
I recently submitted a review regarding the lack of response to an email I submitted,
Following my Trustpilot review Poole Lighting contacted me.
Turns out my website contact message didn't land in their In Box as i hadn't confirmed I wasn't a robot. I agree with this as I didn't receive my copy either. Poole have since agreed with my comments regarding providing more information such as dimensions on certain shades and I have the good quality products I needed so thank you to Ricky Nash at Poole Lighting for resolving this minor issue so promptly
5 listopada 2025
Opinia niezależna
Odpowiedź od Poole Lighting Factory Shop
Hi Nick Many thanks for your kind review. Most appreciated
Great service
First time using Poole Lighting will deffo be back service is first class
Product was quality and reasonably priced
Many thanks.
29 października 2025
Odpowiedź od Poole Lighting Factory Shop
Hi Ian Thank you for your review
Excellent Customer Service along with…
Excellent Customer Service along with quality goods at discount prices. Will use again.
27 października 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review.
Excellent service
Excellent service! Communication was clear and responsive, shipping was impressively fast, and the packaging showed real care and attention.
18 października 2025
Odpowiedź od Poole Lighting Factory Shop
Hi Thank you very much for your review
Excellent service and great price 👍🏼
24 października 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Please make it clearer when ordering.
Arrived safely and quickly. But I was unhappy having to pay for next day delivery when I didn't ask for it or needed it and wad ps told that I couldnt change it.
23 października 2025
Odpowiedź od Poole Lighting Factory Shop
HI Norma thank you for your review, Sorry to hear you was not happy to pay for next day shipping, Unfortunately at the moment the 2nd class and later shipping does not work out any cheaper which is why we only offer the next day. As we are sending larger boxes and having daily collection this is as cheap as we can get it, We are looking in to other shippers for different size parcels etc.
Hi Norma
The £4.50 post on our website is for Bulbs and Spare parts which is advertise. However as you have purchased a light it wont fit in the DHL Bags that we cheaper,
Great service
Great service
Great correspondence leading to items being delivered as promised
23 października 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Wall Light Seconds
Just received my pair of wall lights, bought as “seconds”. They are absolutely perfect and better than expected, we literally got the two including postage for the price of one. Delivery was virtually next day. A big thank you for communications from the Company for a first class service and experience.
28 października 2025
Opinia niezależna
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Perfect Arrived really quickly and as…
Perfect Arrived really quickly and as described would certainly use again
18 października 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you so much for your lovely feedback! We're delighted to hear your order arrived quickly and matched your expectations. We really appreciate your support and look forward to serving you again soon!
Odpowiedź od Poole Lighting Factory Shop
Thank you so much for your kind words! We're thrilled to hear you’re happy with your lampshades and that delivery was quick. We look forward to your next order — thanks again for choosing us!
Everything about the experience staff…
Everything about the experience staff very friendly helpful and polite on the phone item was delivered earlier than expected the light was bought to match the light I already have but was less than half the price
9 października 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you so much for taking the time to share your experience! We're delighted to hear our team was friendly and helpful, and that your light arrived earlier than expected. It’s great to know it matched perfectly — and even better that you found it at such a good price! We really appreciate your support and hope to serve you again soon.
Great prices and quick delivery
Great prices and quick delivery. Same light I could get from John Lewis but at less than half the price.
16 października 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your wonderful feedback! We're thrilled you found our prices great and delivery quick. It’s fantastic to hear you got the same quality as elsewhere for much less — we really appreciate your support and look forward to serving you again!
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