Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... Zobacz więcej
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This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... Zobacz więcej
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Great products at great prices. Staff are super helpful and they proactively contact you about issues and solutions.
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Informacje dotyczące firmy
Napisane przez firmę
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Napisane przez firmę
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Dane kontaktowe
9 Cabot Lane , BH177BY, Poole, Zjednoczone Królestwo
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,8
Doskonała
573 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really impressed
Really impressed! Purchased lights for half the price I would have on the website I had initially found them. The delivery was really quick and the items packaged nicely. Despite being ‘open box’, the lights are perfect!
20 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you so much for your lovely review! I’m delighted to hear you’re happy with both the lights and the value you found with us. We take great care with our open box items, so it’s wonderful to know they arrived in perfect condition and well packaged. We look forward to welcoming you back whenever you need more lighting!
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review! I’m glad to hear your order arrived on time, well packaged, and at a good price. We really appreciate your feedback and look forward to serving you again.
I will definitely be ordering again! Highly recommended
Absolutely brilliant experience with The Factory Shop - Poole Lighting! Their products are great and I recommend everyone to buy with confidence. You won't be disappointed. I bought from them for the first time but they've already been added to my list of reliable sellers for future needs. The shipment was also fast. There was a minor issue with one item but Maja provided quick & excellent help. So happy with my purchase and the service.
24 września 2025
Opinia niezależna
Odpowiedź od Poole Lighting Factory Shop
Thank you so much for your kind words! I’m really glad I could help and that you’re happy with your purchase and experience with us. It means a lot to know we’ve earned your trust, and we’ll be delighted to assist you again in the future. Enjoy your new lights!
—Maja
Very efficient service.
18 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review.
Excellent service
Excellent service, fast delivery, top quality goods, highly recommend.
9 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review.
Super quick delivery!
Exact light I wanted but half the price compared to another website. Next day delivery
16 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review.
Really nice light for my living room…
Really nice light for my living room ceiling .
Came very well packaged.
15 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you very much for your review
Excellent company added bonus friendly staff
Excellent friendly staff. Super efficient. Called me back when something was in stock (I had already ordered something very similar on a weekend day). Very helpful when DHL were playing silly buggers with my delivery. DEFINITELY use again!
13 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you very much for your wonderful review very much appreciated
From order to arrival was only 2 days
From order to arrival was only 2 days, very pleased with the service
1 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Purchased 2 outdoor lights
Purchased 2 outdoor lights. Fantastic price. Delivery was expensive, but did arrive next day.
7 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Good price, prompt delivery
Pool Lighting offered these lights at a very reasonable price. They arrived in good time. The lights are not yet installed so there is no comment on the product, but I would use the company again.
5 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Once again another great product
Once again another great product! Quick delivery. Well packaged. Exactly as described. Very happy!
28 sierpnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Stars.
Your staff were exceptionally helpfull when we bought the wrong light bulbs and exchanged them. You were quick to refund the money due even though it was our mistake. The modern ''stars" lightbulb looks wonderful with the metalic look lampshades.
4 września 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Excellent service
Speedy delivery, excellent external lighting at a great price. This is my third order from this company and every time the service has been faultless.
27 sierpnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Really quick delivery and fantastic…
Really quick delivery and fantastic customer service. Prices are very competitive and the quality of the products is excellent. Highly recommend this company!
30 sierpnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for taking the time to leave us and nice review very appreciated
Odpowiedź od Poole Lighting Factory Shop
Thank you for taking the time to leave us and nice review very appreciated
Excellent service and product…
Easy to order and arrived in a couple of days. Lights were extremely well packaged.
24 sierpnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for taking the time to leave us and nice review very appreciated
Great service and lights are better…
Great service and lights are better than looked online
24 sierpnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for taking the time to leave us and nice review very appreciated
Odpowiedź od Poole Lighting Factory Shop
Thank you for taking the time to leave us and nice review very appreciated
Really happy with the ceiling lamp we…
Really happy with the ceiling lamp we purchased which was much cheaper than other online retailers. The glass light was sent promptly really well packaged, arriving safely.
12 sierpnia 2025
Odpowiedź od Poole Lighting Factory Shop
Thank you for taking the time to leave us and nice review very appreciated
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