Pomona Fruits Recenzje 

227
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent fast customer service. We’ve been buying from Pomona for years and they are always superb. Fabulous quality trees too. Staff always helpful and knowledgeable if you ring up for advice about... Zobacz więcej

Oceniono na 1 z 5

I wanted to place an order with them. I emailed asking for a photo and to confirm the pot size, age and height they stated was going to be just that as I have had bad experiences in the past. I got... Zobacz więcej

Oceniono na 5 z 5

I bought 2 trees from this seller. They have now grown for 3 years. 1 was a Denniston Superb plum which this year has born fruit but definitely not what I ordered as they are purple in colour. I hav... Zobacz więcej

Oceniono na 5 z 5

I have dealt with Pomona Fruitsfor several years and have always been extremely impressed by the good sized healthy plants provided, the expert shaping of trees as cordons or step-overs and sturdy pa... Zobacz więcej

Informacje dotyczące firmy

  1. Szkółka roślin

Napisane przez firmę

Pomona Fruits are fruit growing specialists. Shop our range of fruit trees, soft fruits, plants, bushes and vines online or by mail order.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

227 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 33% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(227)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 19

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good follow-up as well as lovely fruit

I've bought some lovely fruit from Pomona over the years. What I like is that you can follow up with them with questions and they are very helpful. I recently wanted advice about how to care for a rather spectacular blueberry - now 6' tall - and they wrote back quite swiftly with useful, practical advice.

23 lutego 2024
Opinia niezależna
Oceniono na 3 z 5

leader on tree cut

I have never been given so much false information by a company .
Top of tree pruned for packing , diseased growing tip (shouldn't be selling tree) some customers want cordon trained , makes tree bushy, not stated in description.
Stated, trees stop growing end of july /aug in heat and tip dies utter rubbish this is the uk, led me to question nationality of person I was speaking to.
I have years of experience a large garden and many trees.
Trees are not tipped routinely in garden centres or nurseries
Just be honest and state its done for packaging.
Lost a customer and I will not recommend a supplier with so little knowledge of trees.

20 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic personalised service

Fantastic personalised service. I was due to go on an extended holiday just when my fruit bushes were due to be delivered, Pomona ensured that my delivery arrived a few days after my return.

Plants arrived very well packaged, great size and looked healthy and vigorous, with instructions on how to plant.

25 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Bought two trees from Pomona Fruits

Bought two trees from Pomona Fruits, one did not take after sending pictures to them of the bare branch specimen without quibble they sent me a beautiful replacement tree.
They get five stars for sure excellent service, delivery and help with any queries

9 września 2023
Opinia niezależna
Oceniono na 5 z 5

Pomona fruits are an excellent firm…

Pomona fruits are an excellent firm with superb quality plants and trees
My peach trees were replaced willingly when they died following my planting of them incorrectly I would strongly recommend this nursery
Buy without hesitation
An excellent firm

22 grudnia 2023
Opinia niezależna
Oceniono na 2 z 5

Not impressed

I had ordered a columnar Victoria plum and when I spoke to the lady asked when the delivery would be. She said Nov - Dec. I said I was just a bit concerned as I was away the middle of November for a week and she said Oh no it will be the end of Nov definitely and if not that, Dec. It wasn't. It was delivered yesterday whilst I was on holiday!! Thankfully a day hadn't hurt it too much though I dread to think if it had been delivered a few days earlier, what state would it have been in. It looks a strong plant but 2 of the branches were snapped. The invoice inside said information was enclosed to help with how to plant which I wanted to do really quickly. Wrong! No information enclosed. It was the first time I'd ordered off Pomona Fruits so don't really think I would use them again.

18 listopada 2023
Opinia niezależna
Logo Pomona Fruits

Odpowiedź od Pomona Fruits

We are very sad to read this negative review. We are very sorry that you received your cordon Victoria plum on the 17th November - a few days earlier than the original estimate. Usually speaking we do not start despatching fruit trees until late November/early December but the weather conditions (non stop rain for the last couple of weeks) has meant that we have had to change the lifting schedule around (we normally start with soft fruits first) and as a result the first batch of trees went out on the 15th November - about a week ahead of when we usually start despatching. With hindsight we should have made a note of the dates you were away (just in case), but we really did not expect to be despatching your order until a week later at the earliest.

We have emailed you a copy of the Growing Guide. We have also sent you a paper copy in the post.

Please note, you do not need to plant the tree straight away. It is fully dormant and if the ground is not ready or if it is waterlogged you can store it (in it packaging) in a cool place such as a garden shed or garage for a couple of weeks. We do recommend you then soak the roots for 1-2 hours before planting. Alternatively the tree can be temporarily heeled in.

Please accept our apologies for the inconvenience this has caused.

Best regards

Claire Higgins
Director, Pomona Fruits Ltd

Oceniono na 5 z 5

Excellent company.

Excellent company. I recently purchased Plum and Greengage trees from Pomona Fruits, and I have been delighted with their first-class service. There are real people to deal with, a wide and well-tended product range, good value, and good packing and shipping arrangements. This is a five-star company with five-star products and service.

16 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Good customer service and plant arrived well packaged

First time ordering from this company and really happy! I enquired about a plant that I was interested in as I could not find it anywhere else online, and the customer service responded back pretty quickly.

Upon arrival, the plant had 1 fruit already growing and plenty of flowerbuds. There was no damage to the branches and I could tell that the nursery took great care in packaging the plant. I would definitely buy again, thank you Pomona Fruits.

20 września 2023
Opinia niezależna
Oceniono na 1 z 5

Dead plants and patronising, arrogant customer service.

Do not buy from this company. I’m a very experienced grower and have bought bare rooted plants, roses, fruit bushes and canes many times before. The raspberry canes they despatched (late in the season) were completely dried out and dead. I know what the difference is between dormant and dead. They insisted they could not have been dead and have patronised me, fobbed me off endlessly and blamed me for the fact they didn’t grow. They have now said they will send replacements - in Feb-March. So almost a year since I contacted them to complain about the canes being dead. And they are still lecturing me on what I should do to prevent failure next time - again implying it’s my fault. I’m a skilled gardener but I can’t resurrect dead plants. Totally arrogant and appalling customer service. I don’t believe they will dispatch the replacements unless I chase them endlessly, and I have no confidence in the quality of what I will receive.

6 września 2023
Opinia niezależna
Oceniono na 5 z 5

5* customer service

I have had excellent results with Pomona Fruits in the past but when one of two blueberry bushes failed after receiving identical treatment I contacted the company. They have replaced the bush very quickly and as you may guess I am highly delighted. Thank you Pomona!

3 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent after sales service

About three months after receipt, one of a pair of honeyberries had completely failed to thrive. I notified Pomona and was advised that it might take a little longer for that variety to show developing buds. A couple of weeks ago, I again advised them that it was no better, and provided a photo. I received a very quick response, with a request to provide name of the variety. I now have a replacement with perfect evidence of new growth. Excellent after sales service!

23 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

I can really recommend Pomona Fruits…

I can really recommend Pomona Fruits for their excellent after sales service on 2 separate occasions. Firstly they replaced free of charge my cordon plum tree which failed to thrive, and secondly a year later, when deer destroyed the bark on another of their trees, they gave me very good advice on what to do with it to try to save it,and also how to protect another tree from being attacked in the future. They answered emails and calls quickly and have been very friendly and informative. I will certainly use them in the future.

22 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Purchase of a grape vine

The grape vine I ordered was of a very good size, in perfect condition (even to the extent of having two bunches of grapes forming!). It was securely and safely packaged with plenty of air holes and arrived without any damage.
First rate!.

19 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent quality of cordon fruit trees & customer service too - 10 cordon fruit trees growing superbly

We bought 9 cordon fruit trees (Cox, Russet and Discovery apple trees, Williams and Concorde pears. Cordia, Sunburst and Penny cherry trees and Herman plum and in one purchase on 28 February 2023 - all arrived promptly in one box. Some were better developed, some slightly less, two cherry trees were just a healthy looking whips. Today they are all doing excellently well, with healthy leaves and some of them are blossoming too. We were utterly impressed with the service - one of the Cox apples arrived with a damaged bark. I sent an email with some photos to customer services and Pomona suggested that they will send a replacement as soon as possible. The replacement cordon Cox tree arrived within 10 days. We actually kept the damaged tree too and it doing excellently well however we we worrying that the damaged bark may affect the strength of the tree in the future so didn't want to risk it. We planted it in a separate area - rather than in our mini cordon orchard - and it is in full bloom now! All other are doing amazingly well too - pity there is no facility here to attach a photo

9 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service

The apple tree was carefully packaged and looked nice and healthy on arrival. I rang the company and spoke to lovely helpful lady who gave me some good advice regarding caring for the tree prior to planting it. I highly recommend this company; their plants/trees are very good quality and their Customer Service is excellent.

24 kwietnia 2023
Opinia niezależna

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