Wow, what a lovely surprise to have such an efficient, professional friendly after care service! Ordering my curtain track was easy but then I realised I used the wrong measurements 😱. Johnathan P so... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was impressed with the site and placed an order for the pole I wanted and extra rings. It did take longer than usual to arrive but maybe because Easter fell between the order and delivery.
After sales service terrible. Item missing from my delivery. I rang straight away, promised missing item would be sent that day, 9 days later and following trying by phone for ages, plus sending 3 mai... Zobacz więcej
From ordering to delivery process swift. Poles well packed, and on checking all items included. Used slightly smaller screws to fit curtain woodwork. Will place a further order to cover other windo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Poles Direct stocks a vast collection of curtain poles in an enormous selection of sizes and styles. With poles ranging from metal to wood, chrome to bronze, plus an enormous choice of accessories and finials, we are sure to have something to meet your needs. We offer free delivery and fantastic savings.
Dane kontaktowe
Building 2, Colne Bridge Road, HD5 0RH, Huddersfield, Zjednoczone Królestwo
- 01924 481711
- info@polesdirect.com
- www.polesdirect.com
4,5
Doskonała
14 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Choice act pole length
Choice, speed of service, being able to buy pole at exact length, delivered direct to home
26 lutego 2026
Odpowiedź od Poles Direct
We're happy to hear that you had a positive experience with our selection, quick service, custom lengths, and convenient home delivery. Thank you for your feedback!
Poles Direct Team
Odpowiedź od Poles Direct
We're happy to hear that you found our ordering process easy and the delivery quick. We appreciate your positive feedback on our items!
Poles Direct Team
Odpowiedź od Poles Direct
Thank you for the fab review
Poles Direct Team
Good quality product delivery on time I…
Good quality product delivery on time I really happy.
24 lutego 2026
Odpowiedź od Poles Direct
We're happy to hear that you're pleased with the product's quality and timely delivery. Thank you for your positive feedback; we appreciate it.
Poles Direct Team
Wiziwig
Scrolled through found what we wanted and arrived 3 days later, simple easy and what you see is what you get
25 lutego 2026
Odpowiedź od Poles Direct
We're happy to hear that you found what you wanted and that it arrived quickly! We appreciate your feedback and are glad you had a simple, easy experience.
Poles Direct Team
Odpowiedź od Poles Direct
We're happy to hear that your order was easy, and our communication and delivery met your expectations. Thank you for your positive feedback.
Poles Direct Team
Excellent quality
Excellent quality - curtain pole looks wonderful in situ. Easy to fix. Very efficient delivery and well packaged. Delighted with our purchase.
24 lutego 2026
Odpowiedź od Poles Direct
We're happy to hear that you are delighted with the curtain pole and its quality. We appreciate your positive feedback regarding the easy installation, efficient delivery, and secure packaging.
Poles Direct Team
Odpowiedź od Poles Direct
We're happy to hear that you received your order quickly and well-packaged. Thank you for your positive feedback; we appreciate it.
Poles Direct Team
Swift delivery and very good quality…
Swift delivery and very good quality poles. Simply perfect.
25 lutego 2026
Odpowiedź od Poles Direct
We're happy to hear that you received your poles quickly and that you are satisfied with their quality. Thank you for your perfect feedback!
Poles Direct Team
Scammers
The item was described in the large title as aged oak and was in fact in metal poles with laminate covering. Do not order expecting wood as the poles are metal with an “effect” covering. Called customer services who refused a refund, I am currently this company reporting to trading standards.
25 lutego 2026
Odpowiedź od Poles Direct
Hi TJ,
We're very sorry that you're unhappy with the product received. Normally we'd have been able to accept a return and issue a refund, but as you requested for them to be cut down, this made them a made-to- measure product and not eligible for return or refund.
We also do specify in the product description that it is Age Oak "Effect" - please see the following excerpt from the product description, located just under the images.
"The sophisticated antique brass end caps and rich aged oak effect finish complement a variety of interior styles."
We're sorry again that you didn't receive the resolution you were hoping for and that you understand our position.
Kind regards,
The Poles Direct Team
Odpowiedź od Poles Direct
We're happy the poles arrived on time and in good condition! We appreciate your feedback on the quality. Thanks!
Poles Direct Team
Very reasonable price
Very reasonable price, delivered quickly, good quality and very easy to put up.
24 lutego 2026
Odpowiedź od Poles Direct
We're happy to hear that you found our product to be a good value, quickly delivered, of good quality and easy to install. Thank you for your feedback.
Poles Direct Team
Avoid. Avoid. Scammers
Avoid! Items not as described and refused a refund.
Not to be trusted.
19 lutego 2026
Opinia niezależna
Odpowiedź od Poles Direct
Hi TJ,
We have responded to you on your other review. Thank you again for leaving your feedback.
Kind regards,
The Poles Direct Team
Placed order on 7th February
Placed order on 7th February, courier company said it was delivered on the 10th February. It was not delivered and delivery company have no proof of delivery. Still awaiting response from Poles direct and no curtain pole. Very disappointed with service.
16 lutego 2026
Odpowiedź od Poles Direct
Hi Steve,
I’m really sorry to hear about this, I completely understand how frustrating it must be to be left without your order and no clear resolution.
Please accept our sincere apologies for the trouble caused with the courier. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention.
We’ll make sure a replacement is arranged and sent out to you as soon as possible. A member of our team will be in touch to confirm the details and keep you updated every step of the way.
Thank you for your patience while we put this right.
Kind regards,
The Poles Direct Team
Lack of customer focus but good quality products
I ordered 2 quantities when I wanted 3. Appreciate it was my mistake. When I called the next day to correct, I was told they would have to contract the supplier and it would be too much hassle. I was told to make another order. That meant I would have to pay delivery fees again.
24 lutego 2026
Odpowiedź od Poles Direct
Thanks for the fab review!
Poles Direct Team
Great experience and great quality
Clear explanations to order correct length, easy to order, speedy delivery and really happy with the quality.
17 lutego 2026
Odpowiedź od Poles Direct
We're happy to hear that the ordering process was clear and easy, and that you're satisfied with the fast delivery and product quality. Thank you for your positive feedback!
Poles Direct Team
Delivery was a bit slower than other…
Delivery was a bit slower than other companies I have ordered from. However they did answer the phone immediately when I called to enquire about date and told me the exact date they would despatch and that delivery would be 24-48hours later. Could improve by despatching more quickly.
16 lutego 2026
Odpowiedź od Poles Direct
We appreciate your feedback and are happy that our team promptly assisted you with your delivery inquiry. We acknowledge your comment regarding dispatch times, and we are reviewing our processes to improve speed.
Poles Direct Team
Arrived when they said it would.
16 lutego 2026
Odpowiedź od Poles Direct
We're happy to hear that your order arrived on time. Thank you for your positive feedback; we appreciate it.
Poles Direct Team
Odpowiedź od Poles Direct
We're happy to hear that you appreciate the excellent finish, good design, and quiet operation. Thank you for your positive feedback!
Poles Direct Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.