playtomic.io Recenzje 

Terrible app, pathetic user experience and even worse customer service!

I haven't been able to add a card to my account for months now so was forced to use G Pay. Yesterday a player didn't pay for their portion of a game that I created, and the only way that I can pay for it is by card. Subsequently I can't book any games as you aren't allowed to pay for a new game until previous debt is settled

horrible or lets say non existent customer service. signed up for an open match the guys who created the match didnt show up. the app when you try to report through bought says technical error. when you ask to connect to human it just doesnt respond after saying i will connect you to my colleague. when i emailed the issue they just replied back ticket is being closed. horrible really whoever is running this app

Au top, rien à dire !

Playtomic is one of the worst apps I have ever used. I really don't understand why it is so popular. The poor quality of the app is clearly the developers' responsibility.

They sent us an access code for the court we had reserved, but the code did not work. We drove for about 30 minutes to get there, but we could not enter the facility because of their mistake.

It was impossible to reach a live customer support agent, and we did not receive a refund either.

A very disappointing and unacceptable experience. I do not recommend this app.

Cuando una pareja no se presenta a un partido no hay manera de solicitar el reembolso, el soporte de la aplicación no sirve para nada, no resuelve nada

Awful customer Service , after sales is shocking.
Loads of chatbots , you get an account manager assigned to you but never gets in contact with you until you express your going to leave.

Constantly chasing up this really low standard service wish we never went with them now! we have courts that we cant check to see whos booking and now have been unable to even gain access to our own account.

no one ever is around to help except chatbots and am really upset with the low level of care. unless this changes will go with another provider.

since setting this account up 2 weeks ago we have had not but problems and 80% of it the stress etc is down to this software not working and Bots giving wrong information and no one helping or checking if everythings ok once in a while and now we seem to have totally lost touch like we have gone into the ether.

Please can someone an actual human that knows what they are doing contact us Many Thanks
Gatwick Padel

Awful. When someone cancels a session the refunds are never issued and the chatbot crashes when you ask for it. Just gobbles up money for sessions you never have.

Truly the worst app with the worst AI Slop chat bot. You never get help or your issue resolved. If only a competitive alternative can be designed.

Charged £55 for an annual subscription thats not clear at all what it does as you have to then book on top - very misleading. Support only allows to an AI bot that says as subscription through Apple, Apple don't understand how the App works and therefore are unclear how to refund. I can't speak to anyone about the issue

Would give it lower if I could.
Makes a farce out of booking. I’m still £36 out of pockets days after the match. Everyone paid their fee, the game went ahead but no refund of the remainder of the £48 I’m owed.
The courts I use would be better off letting you book directly with them instead of using this shockingly designed app.
The rating of your “ability” is also an absolute farce.
This app is the ONLY thing about Padel I don’t like!

Awful experience. No way of speaking to an actual human, always get sent back to chat bot.

I am extremely disappointed with Playtomic. I booked a court for 2 hours and paid my share as expected, but in the end I was charged THREE TIMES the amount without any clear explanation.

This is completely unacceptable and feels misleading. A booking platform should be transparent and reliable, not charge users random extra fees after the fact.

I cannot recommend using this app to anyone. Be very careful, or better yet, avoid it altogether.

Shockingly bad. No user testing obviously. I book a lesson and Playtomic cancel my lesson due to a glitch? Not my club cancel it; playtomic did. Only found out after driving 35 minutes to get to the club.

Seriously poor. I now understand why a lot of Spanish clubs have their own club apps.

Its horrible. Things Go wrong. You can only Chat with an ai bot who can’t solve it.
Then they Write You to contact them in order to solve your issues and again you can only contact their bot….. pfffff

I had a very disappointing experience with Playtomic.

I joined a match that I clearly understood to be a competitive game. When I arrived at the court, the situation was suddenly different. There was confusion about the match type, and the opposing players even stated that they had changed it because they felt we were stronger players. This led to a disagreement on site, and I decided not to play under those changed and unclear conditions.

Despite being physically present and ready to play, I was marked as a “no-show” and charged for the match.

What is most frustrating is how one-sided the resolution process was. I contacted support multiple times, explained the situation in detail, and even clarified that I was present at the venue. However, they relied solely on their “system logs” and completely dismissed what actually happened on site. There was no real willingness to consider context or find a fair solution.

The response felt rigid, impersonal, and ultimately unfair.

It is disappointing to see a platform with such a strong position in the market handle situations like this without flexibility or customer-oriented thinking. It gives the impression that they can enforce decisions without meaningful accountability.

I hope that more alternatives will enter the market soon, so players are not dependent on a single platform.

Unfortunately, this experience has significantly reduced my trust in Playtomic.

so PENIBLE i cant access the app because the login procedure is so Penible! nothing is working! nor google nor facebook nor email nor apple! playtomic steals time!!!

Totale assenza di assistenza clienti se non un bot strutturato malissimo. Ho subito tentativi di truffa online su una carta prepagata che uso SOLO per Playtomic. Fare attenzione.

Support center is not working, only chatbot that can't solve my problem in the app

Had a coach assessment, barely any introduction, and twenty minutes later given a level rating.

Unimpressed with the conduct of their approach.

I unilaterally lowered my rating by more than 2.50. You cannot restore your original rating gained from more than 150 games. A mistake.

My recommendation is don’t bother to get a level assessment.

Better still, close your account, create a new one and set up a new rating level. Be honest with your own subjective assessment. I restored mine to its original rating before erroneously lowering it.

Support is just dreadful. Something doesnt work and they blame you and your bank, despite proof to the contrary. Let us hope a diff app is built by someone soon that actual gives a monkeys about their customers.