Plantronics Recenzje 

This will be my second set of Backbeat wireless headphones from Plantronics and the last.
Purchased headphones for approx. £100 and after only 1.5 months the right hand headphone stopped working. So I had to then phone Plantronics, who send you a DHL label, I have to print off the label, box up the headphones and send them back to the Netherlands, then after a week, I'm told that they still haven't been received, so its down to me to keep chasing, all the while Ive paid for a product I cant use, why don't they send me a set of headphones first, then take my faulty set back, not good enough service in my book, just beware of this process when purchasing from this company!

I have used this headset for 1 years now and awesome headset, good quality.

Bought BackBeat Fit headphones 14 Jan 2018, charged it and it newer started up. Wrote a review to Plantronics and instead of receiving advice on what to do or technical support, I got e-mail from Plantronics telling me my review will not be published.

I have had a Plantronics Backbeat Pro for a few years. I even encouraged my wife to buy one. So we have spent over 300 GBP with this company.

My earpiece cover has split. So I emailed customer support. Bottom line tough. We don't care that your 150 gbp device is going to become a paperweight. We won't fix it. It can't be repaired.

Do not buy anything from this company. Their aftersales is stupidly poor.

Don't deal with Plantonics! Without informing me, they replaced my brand new but defective Voyager with a refurbished Voyager. All they did was give me someone else's refurbished problem. I went from a brand new, expensive headset to a second hand cast off. They never told me it was a refurb but left me believing it was brand new. What a rip off! I'll never deal with them again!

I am utterly SHOCKED DO NOT USE! I have called 0800 410014 customer support which says permanently they are currently unavailable unless you keep holding ( huh? )

Sparti who I spoke to has hung up on me. And didnt know much at all. Very rude and un Satisfied with the company. I paid over £800 per headset.

Not even been a year and they dont seem to care unless you want to spend money.

For a big company very disappointed. The company needs better customer services training and to stop rushing people off the phone.

De vil meget gerne sælge (forståeligt nok) men får du et problem og kontakter dem, skal man have en engels tålmodighed. Personerne i deres kundeservice taler dårligt dansk og fatter ikke hvad du taler om og er meget lidt hjælpsomme. Jeg har haft to headset der revnede og knækkede i gummiet og Plantronics var faktisk ligeglade.
Nyt headset og bliver IKKE Voyager

My bluetooth headset lost its voice, could only whisper, was useless.
After some confusion in communication with danish representative and my struggle with the warranty procedure on the internet, Plantronics send me a replacement and first than ask me to send back the broken item.
Obviously trusting me, that my complaint was honest.
Address labels preprinted and transport paid!
The new equipment is working fine.
I am happy and will recommend Plantronics.

Really good customer support from Plantronics. My Backbeat 105 was not working right side ear. I submitted to service center. After 7 days they have given me a new one. Thanks Plantronics team.

I bought a brand new Backbeat fit. It doesn't work. Never buy anything from plantronics.

(Page 2 of 2) My 1st page had to be deleted to add this last part. Cont.) Plantronics Service Center gave me many different multiple commitments & changed even those after I was advised of their responses & what they would do for warranty work. They couldn't keep up on records the case #'s, tracking numbers, telephone communications and more. Plantronics Center asked for & denied receiving tracking #'s many times. They said , they would send Brand New sets & sent REFURBISHED. Even at that time, that was happening I was advised they were going to be Brand New. They couldn't understand after I clearly advised them I had sent (2) headsets back with (2) different tracking #'s. Then said they would send Brand New replacements as a one time courtesy & I warrant you they made me feel like they were doing me a big favor. The multiple hours I spent with MIXED information I was given, I for sure can say they ABUSED me as along time customer. I literally have over 25 pages of typed written notes & dozens of emails that took place. I am accurate & concrete in saying Plantronics ABUSED me as a customer & i overall & all things considered was disrespected for some reason. Finally, I think (2) TWO employees, 1st name Allan & 2nd Karen made interventions & this might have been half way resolved. Allan came thru with his commitments he stated he would do & he did. Karen, I just got involved at the last moment & was the 1st time she was aware of the situation. Karen is in Headquarters & has a senior position & has resolved similar situations that occurred in the past & did what she was supposed to this time considering last minute awareness.
These two were involved after I spent literally HOURS & days, rescheduling my PACKED Calender Agenda which dominoed to many others schedule while attempting to resolve with the many incompetent representatives I spoke with prior to them. They will replace my (2) headsets with GREEN color instead of BLUE I sent in. I admit I advised them at that point I didn't care what color they were just so they were NEW ONES and I REGRET DEEPLY, I committed to GREEN because that is my most disliked color for any clothing or attire I wear or use. They said they only had GREEN that were NEW. I simply will say it. I WILL HATE THE GREEN COLOR HEADSETS so much I am researching another brand of headsets by another company than made by PLANTRONICS. I am certain they have their side of the story but it simply will not & should not be accurate if ANY different than mine. I have started & compiling a detailed written report that will take weeks to complete to be sent U.S. Mail to the CEO & Management positions directly under the CEO.
My name is Terry Peeler & I am committed to do what I say.

I purchased the RIG 515 HD from Bestbuy, and had a problem with the USB 4 months later. Noticed the headset has a 1 year limited warranty, emailed them and they sent me the info to ship it to them. The day after i shipped it the new one was sitting on my doorstep. Great support and platronics

Havde problemer med mit Headset (Der var problemer med lyden).
12/08-16 Udfyldte deres online formular og inden for 30. min kom der en mail om at et ny var sendt fra Holland med DHL.
15/08-16 Ankom et helt nyt Headset....Det er klasse.
Hvis jeg kunne. ville jeg give 10 stjerner herfra++++++++++

Headphone: BB903+
I bought this headphone (Bluetooth) BB903+ in 2013 i had to get it replaced once a year.. Batter life 0 after 7 months although i only charge after low battery alert.. 2. Disconnection issue ! I had experienced while driving it disconnects from the device, which leads to distraction( Not reliable ). Once warranty pass out, you cant even able to change the battery or spares on it!! Chuck it straight to trash. However, on the positive note customer service is brilliant nothing to say very proactive (Bravo) But my experience with the product is very deceiving... Let see what they have to say.

My Plantronics wireless headset developed a fault and I contacted their technical support department for advice. I got an email reposes within 12 hours that suggested the unit was faulty in light of my description and, as the headset was still under warranty they would send me out a brand new one! Most companies will ask you to return the faulty one first but not Plantronics. A brand new unit arrived 48 hours later by DHL with a label to allow to return the faulty unit. Wonderful. Now that is what you call 'Customer Service'. I am seriously impressed. Thanks Plantronics for your World Class products and amazing service. I would very highly recommend this wonderful company and its products to anyone.

J'ai une oreillette Voyager Edge depuis 11 mois, suite à un souci technique j'ai contacté le SAV par téléphone. Demande immédiatement prise en compte et remplacement en 24 heures de mon oreillette, chapeau ! Et surtout merci.

Awesome headphones for running, sweat proof, light-weight and great sound. I can never go back to headphones with cable now. Free arm band for phone was a nice surprise! Great job!

The best product for my ear!

Less than 48hrs ago, I was trying to find a replacement earpiece and could only find them in the states, and they didn't ship to UK. The customer care team sent me a link to the European site and I call the UK helpline to see if I could buy a replacement earpiece. I was informed that I was covered by warranty and within 10 minutes I was emailed by Lesley-Anne Hawkins with all the details I needed to claim a replacement online. The replacement came today and I am sat wearing the new earpiece now. The whole experience has been beyond compare, they were helpful, fast and effective at dealing with my issue. I would recommend Plantronics service and warranty 100%.

A very satisfied customer.

Jeg har været igennem 4 Plantronics Discovery 975 headsets de sidste par år. Den sidste købte jeg i en fysisk butik, da jeg ikke kunne vente på RMA fra den anden forhandler. Samme fejl på dem alle.

Mine kollegaer har ikke haft nogle problemer, og sværger til plantronics, dog har de en anden og mere klodset model, Plantronics Voyager, som tilgengæld har bedre batteri.

Så jeg kontaktede Plantronics, der havde et gratis telefonnummer, hvor jeg mere eller mindre røg lige igennem uden nævneværdig ventetid. Medarbejderen jeg fik fat i, beklagede kort mine oplevelser, og havde derefter fuld fokus på at finde en løsning på min udfordring.

Den løsning han tilbød, har betydet at jeg har købt et ekstra Plantronic Voyager Legend UC til min kone, og 2 af mine kollegaer, bad chefen om at få opgraderet deres ældre Voyagers.

Et eksempel på, at en dårlig oplevelse for en kunde, nemt kan reddes med en god service! :)