Plantronics Recenzje 

Plattenslagere følger ikke købeloven.

Desværre har plantronic fået nye regler, så de ikke mener de ikke skal følge købeloven.
Tidligere fik man ombyttet sit headset, hvis der var problemer med det. Det har jeg fået 2 gange med et års mellemrum, da folk lige pludselig ikke kunne høre hvad jeg sagde.
Nu er den gal igen, med det headset jeg fik fra dem sidste år. De nægter at ombytte det, da de ikke mener, at købeloven gælder for reparationer og ombytninger. Jeg mener jo så, at et ny ombyttet produkt har ny 2 års garanti, ligesom der er 2 års garanti på en reparation.
De nægter pure.
Nu er det jo et rimeligt dyrt produkt de sælger, og jeg synes ikke det er ok, at det kun holder et år, og man tilmed ikke følger dansk lovgivning. Jeg agter at sætte forbrugerombudsmanden på sagen. Vil i samme ombæring give deres hovedkontor i USA besked om, hvordan de i Danmark behandler deres kunder. Så Jonas i support måske kommer til at følge dansk lovgivning.
Endvidere bliver de gjort opmærksom på, at de bliver anmeldt på trustpilot i USA også, de kunder skal også vide hvor de står, og at de ikke kan regne med service overhovedet.

Hold jer lang væk fra plantronics produkter, du bliver taget ved næsen, og det koster dig dyrt.

Tina Christiansen

plantronics plt v5200 - battery level does not last, the stand up on desk charging port hardly ever works, other callers say the quality is terrible and it keeps cutting out

Had an issue with my headphones, started a claim on the website, recieved DHL label within a few hours. Contacted DHL for booking, headphones were collected Monday and I received the replacements on Wednesday! Very quick procedure, I am very pleased!

I've had The legend and I've had the 802 but the 5200 so far to my experience is not too much better than regular legends pro and it's not as loud as the as I expected it to be

Piece of crap. I'm on the third replacement of this piece of garbage. I called customer service (Tijuana mexico). I was asked by the customer service lady to turn off my Plantronics blue tooth because she couldn't understand me. Think of the irony of that. Turn off our crap product so we can understand you. I told her that my Voyager PLT was not working and I was on the third (refurb) replacement. She said we can't help you because the warranty on my original purchase was over. I said its a continuing issue.The product fails over and over again. I asked if there was a product that they don't have any return on and they said that didn't know of such a product. So sad. Do not buy these products you will just be disappointed. I frequently speak publicly and will wear the voyager in my ear on stage just so I can tell people about this awful customer service case study. #Plantronicssucks, #polyproductsuck spread the word

VIRKELIG ET ELENDIGT HEADSET!

Jeg har aldrig oplevet noget så dårligt, som når man muter og den derefter ikke kan unmute????

Hvordan skal man dog nogensinde kunne bruge det.

Planatronics C720 er virkelig ikkke besværet værd!

I just bought a Plantronics explorer 502 at Walmart and threw my Motorola boom away because it was acting up but after using the Plantronics 502 I had to dig it out of the trash !!! This is a piece of junk compared to my Motorola even with its defects , the 502 does not announce incoming calls and would disconnect randomly,it would also mess with my iPhone where the phone would not even ring just show caller unfortunately I threw the receipt away but if anyone buys one of these pieces of crap save your receipt because you will be disappointed!

I had the worst person dealing with me On palntronics website its says ''easy to get replacement''... I sent my faulty item to them, heard nothing for 28 days. Then got the worst unsupportive person emailing me JONAS from Plantronics E&A Technical Support. He refused a replacement even after I provided invoices. I am sure this is against consumer law.
DO NOT BUY PLANTRONICS GOODS VERY POOR BEHAVIOUR. Asking for a replacement I felt under investigation!

I have had 4 Plantronics Voyageur Pro and I like them very much . I bought a new one and need some ear bud pieces for my old one so I contacted them and the sent out a bunch of them for free including 2 day shipping to Canada . I have always had good luck with this company . Ed in Mission BC

Device (Voyager legend) becomes unreliable, failing to connect, and disconnecting for no good reason. So I install the hub software on my Mac, to update the firmware and do some troubleshooting.
The whole thing is an unmitigated failure. The hub report "No device connected", even though it's connected, and the Plantronics website has a bunch of dead links that send you in a circle.
What a waste of time.
Support? What support?

Bought a set of Plantronics Back Beat in Sweden when on a Cruise at the Balcans. Got back at the ship and putted for charging but it never charged or worked. Back in Brazil after vacation and tried to sent them to warranty, but they said it wasn't available in Brazil. So I sent it to my cousin's in Canada so they could mail it to Plantronics. They now won't accept it because the warranty was first required in a other country. Won't by nothing from them ever again.

Fremragende kundeservice
Mit headset Voyage 5200 havde fået en defekt på støjsorteringen. Jeg kontaktede Plantronics servicecenter den 23.1 og hold nu fast, dagen efter idag den 24.1 lå der et nyt headset på mit skrivebord.

Undervejs talte jeg med to meget servicemindede medarbejdere som gjorde alt for at jeg kunne teste mit headset og til sidst hjalp de med at få reklamationen igennem.

Jeg har haft flere Plantronics headset pga deres fantastiske kvalitet. Samme høje kvalitet har deres kundeservie også.

Stor tak til Plantronics

I have had my wireless headphones fail on me 3 times in a span of a year due to internal failures even when they were barely used. Plantronics does not pay for RMA shipping labels even at the 3rd occurrence and it adds up when they're $30 per return, most companies I have heard of do or at least after the first replacement. Once sent in apparently you have to call and make sure they send you a replacement, as i have had my returned product sit in the warehouse for months. My last replacement took 3 months start to finish. Don't waste your time, I have given this company more chances than I should have.

j'ai un blackbeat fit qui a servis une dizaine de fois, après 6 mois dans son etuit il ne s'allume plus ne se charge plus bref il veut rien savoir. la garantie est passé de 15 jours, 100€ pour 10H il gagne plus que mois le bougre, le site plantronics m'invite a consulter ces nouveaux produits se sera sans moi.
Ils ont finalement accepté de me renvoyer un model équivalent. Rien à redire

DK (English below)

Til danmarks største Lan event "NPF2018" havde Plantronics en stand, hvor man kunne spørge ind til deres produkter og få malet sit ny indkøbte headset i personelige faver, hvis man gik ind i Elgigantens butik og købte et.

Sidste år(2017), købte jeg et RIG 500e, efter en lang snak med en Plantronics konsulent i Elgiganten's stand.

Da jeg var meget tilfreds med det, tænkte jeg at jeg skulle opgradere til et 800HD(trådløst).
I år(2018), var det en anden konsulent, men snakken var stadigvæk god og lang.
Jeg spurgte ind til det trådløse headset, da det var lettere og mere praktisk udført end de andre i serien der var lavet af aluminium.
Det var vigtigt for mig, at det var et så kaldt LUKKET headset, da jeg normalt bliver forstyret af baggrundsstøj, til dette svarede Plantronics konsulent, at jeg blot skulle købe det som reservedel, da det var det samme som deres rig 500 pro eSport, som havde begge dele.
glad og tilfreds gik jeg så derfra med et headset til som jeg skulle modificere med en reservedel, - Alt var godt.

Nu har jeg så snakket med deres "Danske" support..(der taler Svensk)

..og den TOSSE af en "konsulent" der var tilstede i deres stand, har ikke haft en skid styr på deres produkter!
-"Der findes IKKE nogle lukkede earcups til denne model, vi ved ikke hvem der har sagt det eller hvorfor du har fået denne information" lød det fra deres support.

Så tak Plantronics, for en yderst dårlig behandling!
nu står jeg med et UBRUGELIGT headset til 1000kr!

I skal være mere end velkommen, til at kontakte mig, hvis i har en løsning på problemet.

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EN

At the biggest Lan event in Denmark, "NPF2018", Plantronics had a booth where you could ask questions about their products and get a custom painted headset in personal colors, if you went to the Elgigant's store and bought one.

Last year (2017), I bought a RIG 500e, after a long talk with a Plantronics consultant in Elgiganten's booth.

I was very pleased with the 500e, but i wanted to upgrade to the
800HD (wireless).
This year (2018), there was another consultant, and we still had a good talk about their products.
I asked for the wireless headset as it was easier and more practical than the others in the same series they were made of aluminum.
It was important for me that headset was a CLOSED version, as I'm usually disturbed by background noise, to this Plantronics consultant replied that I would just buy it as a sparepart, as it was the same as their rich 500 pro eSport headset, which had both, so I just had to go to their website and buy one.
happy and satisfied I went home with a headset to which I would modify with a spare part, - Everything was good.

BUT, after a talk with their "Danish" support ..
(Who speaks Swedish....) about the sparepart which was not available.

The MANIAC / "consultant" who was present in their cabin had no clue about there products!
- "The product you seek, do not exist! we don't know who told you that or why you received this information," Was the reply from their support.

Thank you Plantronics!
FOR A VERY BAD CUSTOMER EXPERIENCE!
Now I got a useless headset for 155$/134€/118£(1000 DKR)

Feel free to contact me, if you have a solution.

I purchased a set of Plantronics BackBeat Pro 2 which would not connect out of the box. After talking with a tech person, I was told to return them for a replacement. However I would have had to pay for the postage. They would not budge. Fortunately I purchased them through Amazon and was reimbursed without having to pay for postage. Will not purchase another Plantronics item.

18 months after I bought the Backbeat Wireless Headset, it packs up. Grumpily I browse Amazon for a replacement then it strikes me that it might have a 2 year guarantee.

I pop on to the Plantronics Website, it advises me to put in the product's serial number, which is actually on the device, even showing me where it should be.

Low and behold, it's covered. Within an hour they send me a DHL label to send it back to them by air pre-paid. Within 3 days, they have a replacement with me.

Kept informed all the way through.

This whole process has probably cost Plantronics more than the cost of the original headset, but it shows they care about customer satisfaction and they now have a loyal customer for life.

The new set is an updated model, and is even better than the first!

I bought a plantronics device over six months ago, it could not connect with Bluetooth. I contacted them and I was asked to return it to them. Over six months later they still can't send me back my device. Now, every time I called they want me to show the trucking number, who keeps such reciept for over 6 months????
Customer service is a joke, they stole my device and refused to reimburse my money 128.09$.

Hi recently had an issue with my Bluetooth headset (Marque 2). I contacted them. They replied within 24 hours. Send the old unit, they sent a new unit. It can't be better. Thank you Plantronics.

Omg. Their service is unbearable. Online portals and customer service that hit their SLAs but don’t answer your question.
Took me 5 days to get the original answer quetion answered due to one sentence replies. End result - faulty part is not in stock and can’t confirm when it will be.
2nd accessory issue on RIG600LX - my advice - get the cordless!