PetCloud Recenzje 

161
Wynik TrustScore: 3 na 5

3,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible customer service Constant failed app updates Missed job opportunities Failed notifications Awful communication Rude, unhelpful, make it impossible to include reviews or promote you... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... Zobacz więcej

Oceniono na 5 z 5

Booking through PetCloud is fabulous and so simple. Holly is a wonderful pet sitter! We received daily updates on how Marcy was doing including videos, texts and a couple of video calls. We also arriv... Zobacz więcej

Informacje dotyczące firmy

  1. Producent oprogramowania

Napisane przez firmę

★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

161 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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3,1

Wszystkie recenzje

(161)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Amazing career, disappointing service

We have been fortunate enough to meet an amazing pet sitter through Petcloud, however the site and the service itself have been disappointing. The site is clunky and often cancels our bookings or does not pay our pet sitter. When I’ve contacted the service via their contact form, regarding issues, I’ve never received a response. If I didn’t have direct contact with my petsitter, we would have been in real trouble.

12 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Hi! Thanks for sharing your feedback! We are sorry to hear that our former early stage website & small team didn't provide a great experience for you. Since then, PetCloud has grown significantly & has helped thousands of Pet Owners across Australia and we have been able to afford to redesign a superior online Customer Experience & hire more support staff. If you have time, please drop us an email at accounts@petcloud.com.au and mention #trustpilotreview so we can offer you a $5 credit & can assist in future. Hope to hear from you soon!

Oceniono na 5 z 5

Danny Boy has just experienced a very…

Danny Boy has just experienced a very pleasant stay with Jenny and her special dog Bill who immediately took Danny under his paw and showed him around the property and the most suitable spots for relief.
Jenny is a very special Lady who immediately welcomed Danny and he was soon part of the family. The emails I received together with the photos confirmed my concern that he may not want to come home but Jenny told him he was welcome to return.
Thanks Jenny.

11 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thanks for sharing Ivan!

Oceniono na 4 z 5

Great service

Great service. Website could be a bit more intuitive though.

11 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Jacqueline, thanks.

Oceniono na 5 z 5

Excellent and straightforward…

Excellent and straightforward experience using Pet Cloud.
So lucky to find our dog minder Chelsea Hadlow through this service. She is super competent, fun and caring...my dog loves to go to her house for the extra special love and care she provides.

10 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you Yvonne!

Oceniono na 5 z 5

Ted loved his Christmas break

Ted had a wonderful holiday via Pet Cloud and we were able to enjoy our break knowing he was being well cared for. We received daily news and photos of him enjoying his time!

9 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thanks so much for your review Chris! We really appreciate it.

Oceniono na 5 z 5

Had such a great experience with…

Had such a great experience with Petcloud! They put me in touch with a wonderful sitter, who we've now used multiple times.

7 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

This is wonderful to hear Cindy, thank you for sharing!

Oceniono na 4 z 5

Great experiences with pet minding services

PetCloud provide a great portal to match pet sitters with pet owners. Our experiences have been very good with one or two little glitches that have been addressed quickly and efficiently.
We like that PetCloud provides insurance and that it encourages pet sitters to obtain qualifications and certifications. We also like that payment is not taken until the booking has been made and then not released to the sitter until the booking has been finalised. This gives us peace of mind.
We will continue to use PetCloud for all our pet minding needs.

7 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you Graeme for taking the time to share your experience. We really appreciate it.

Oceniono na 5 z 5

Nothing but good things to say

I would have no hesitation in using PetCloud again, especially Sarah herself. I found the whole process very easy and most importantly my puppy was very happy and well cared for.

6 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thanks so much Karen for taking the time to share this!

Oceniono na 5 z 5

Great site!

The website is very easy to use, very organised, trustworthy. Great experience.

6 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thanks so much Michelle, this is wonderful to hear.

Oceniono na 5 z 5

We went to PetCloud to find an…

We went to PetCloud to find an appropriate sitter in our local area to look after our older dog and we were happily rewarded. The information provided on pet cloud about the sitter gave us confidence to go ahead with an introductory meet-up and the level of detail paid to security and privacy concerns was excellent. We were also very happy to know that PetCloud aligns with the RSPCA.

6 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you Glenda for taking the time to share your review.

Oceniono na 5 z 5

Highly reliable

Highly reliable - would recommend

6 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you so much Annastasia for taking the time to write this review! We are really happy to hear this.

Oceniono na 5 z 5

Our dog had the best time

Our dog had the best time. Excellent service. Thanks Sarah!

6 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you so much for sharing Janine! This is wonderful to hear.

Oceniono na 5 z 5

I’m very happy with my Pet Cloud cat sitter

I have used the same pet sitter from Pet Cloud a number of times. She visits my cat, feeds her, freshens her water, cleans the litter tray and plays with her daily.
Booking and paying the sitter is relatively easy to do online.

6 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you so much Marion for taking the time to share your experience. This is lovely to hear.

Oceniono na 5 z 5

PetCloud has been an amazing service

PetCloud has been an amazing service. I feel so comfortable leaving my cat with my pet sitter knowing that he is loved and well cared for.

6 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you so much Rochelle. We really appreciate hearing your feedback! We will share with the team.

Doświadczenie Trustpilot

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