PetCloud Recenzje 

161
Wynik TrustScore: 3 na 5

3,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible customer service Constant failed app updates Missed job opportunities Failed notifications Awful communication Rude, unhelpful, make it impossible to include reviews or promote you... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... Zobacz więcej

Oceniono na 5 z 5

Booking through PetCloud is fabulous and so simple. Holly is a wonderful pet sitter! We received daily updates on how Marcy was doing including videos, texts and a couple of video calls. We also arriv... Zobacz więcej

Informacje dotyczące firmy

  1. Producent oprogramowania

Napisane przez firmę

★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

161 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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3,1

Wszystkie recenzje

(161)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
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Oceniono na 5 z 5

Excellent service

The service was easy enough to use, I was able to request a few sitters before I found the awesome lady that watched my cat. Highly recommend using this service

6 marca 2019
Opinia niezależna
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Odpowiedź od PetCloud

Thank you Lauren.

Oceniono na 5 z 5

Reliable

Reliable , organise , informative , trustworthy

6 marca 2019
Opinia niezależna
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Odpowiedź od PetCloud

Thank you so much Mei!

Oceniono na 5 z 5

Great experience for our pet!

Using Melanie from PetCloud as pet sitter to care for our beloved, but ageing Labrador (Rosie) at her own home during our 10-day holiday in Dec 2018 was one of our best decisions. Melanie really did look after Rosie as though she was her own dog and gave us e-mail updates every couple of days of how Rosie was doing. This gave us complete peace of mind to enjoy our holiday with no worries about Rosie. When we collected Rosie from Melanie after our holiday, Rosie almost did not want to leave, a testimony of what a happy time she had at Melanie! I can 100% reccommend using PetCloud to source a trustworthy and caring pet sitter for your special pet.

6 marca 2019
Opinia niezależna
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Odpowiedź od PetCloud

Thank you Steve for taking the time to share your experience.

Oceniono na 4 z 5

Mostly I think PetCloud is great, just a couple of problems with payment.

Mostly I think PetCloud is great, but I have had a couple of problems with the payment system and dashboard. On one occasion I didn't have enough money on the supplied card to make the payment - I was unable to change payment methods as there was no option on the website dashboard, I couldn't contact PetCloud as it was out of hours and I was receiving 1 email per minute that the payment would not go through. I topped up the card and just had to wait out the 24 hours until the money was available, and just ignore the thousand or so emails that came through. Another time I had made the payment and all was confirmed on my end, but I started to receive messages from PetCloud admin requesting the payment. This was quickly resolved by contacting admin and forwarding them my bank statement and receipt.

5 marca 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent and easy to use service

Excellent and easy to use service! Definitely would recommend

5 marca 2019
Opinia niezależna
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Odpowiedź od PetCloud

Thank you so much for taking the time to share your experience Bec.

Oceniono na 5 z 5

Took the stress out

Booked a sitter for our cat that needed medicine to be administered. Quickly found someone with credentials who was great with the pet. Everything worked out swimmingly. Took the stress out of the pet care logistics of vacation planning.

5 marca 2019
Opinia niezależna
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Odpowiedź od PetCloud

Thank you so much Lars for taking the time to share your review.

Oceniono na 5 z 5

PetCloud gives you peace of mind!

PetCloud made leaving our 17 year old dog for a week very easy! The website is very easy to use, they have fantastic sitters and the payment process was seamless, with peace of mind having insurance. Sadly our girl has now gone to doggy heaven, but we had such comfort knowing that she was well looked after by a capable and friendly PetCloud sitter a month before her passing. If we ever get another dog, we will use PetCloud again without fail!

5 marca 2019
Opinia niezależna
Oceniono na 5 z 5

Prompt reply to request for a sitter

Prompt reply to request for a sitter. The care for my cat was perfect and he was very content when I returned home. I'm very
happy with PetCloud.

5 marca 2019
Opinia niezależna
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Odpowiedź od PetCloud

Thank you Sara! Its so great to hear you are happy.

Oceniono na 5 z 5

Wonderful

Wonderful! We will use again. So easy and we felt so safe leaving our girls in Petcloud’s hands. Thank you

5 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you Jackie, we really appreciate you sharing your review.

Oceniono na 3 z 5

Good platform but improvement needed

I found some good sitters through PetCloud but there has been an ongoing issue with booking and payment. My booking status keeps on showing as expired although the payment has been made. Consequently, the sitters did not receive the money within a reasonable time frame. This issue needs to be fixed ASAP.

5 marca 2019
Opinia niezależna
Oceniono na 5 z 5

Brilliant service, easy and convenient, safe and satisfactory

We found PetCloud and their partners very easy to work with, our cats needs were obviously uppermost in their minds, the website and registration was easy to go through as was the selection of a sitter, we had in-house care for our two cats so it was important to us that all the checks were done on any potential sitters, everything went very well, we chose a sitter who was not far from us and were rewarded with photos every day of our girls and a lovely, long blurb about what they were up to. We also used it for our daughter's dog at very short notice and found a brilliant sitter who could take him immediately.
Found the whole experience brilliant and have been recommending this service to heaps of other pet owners, so glad we found PetCloud.

5 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you Norma, we really appreciate you taking the time to share your review. Its so great to hear.

Oceniono na 5 z 5

Easy to use website

Easy to use website

Good review system

5 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you for taking the time to share your review Peter.

Oceniono na 5 z 5

highly recommend tahnia to Everyone

Absolutely recommend the amazing Tahnia she’s such a sweet caring person who treats your let like they’re her own such a pleasure to deal with as well couldn’t recommend her highly enough and my max loves her so much too tahnia is now the only person I will trust with my max definitely recommend her to every one

5 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you Tammy, we really appreciate it.

Oceniono na 5 z 5

Great service, would definitely recommend!

I used PetCloud to find someone to look after our pet bunny over Christmas whilst we were away. We found the loveliest pet-sitter who came to our house each day to feed her. Our pet-sitter was super friendly and reliable and communication was great! The PetCloud platform was easy to use and when we had a change of dates and therefore pricing, PetCloud quickly refunded the excess money I had paid. I would highly recommend PetCloud and would definitely use again!

5 marca 2019
Opinia niezależna
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Odpowiedź od PetCloud

Thank you Kimberley! We really appreciate you sharing this.

Oceniono na 5 z 5

PetCloud - excellent for caring for your pets.

PetCloud is an excellent organisation. I was able to go on holidays knowing my pet was well cared for in all circumstances in a home setting. What was special was being informed how my pet had settled in, and even receiving a photo of her. I would recommend PetCloud to all pet owners.

5 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you Sandra, this is so great to hear.

Oceniono na 5 z 5

Excellent service

Excellent service, fair price

5 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

We offer services, no products, but thank you Patricia!

Oceniono na 5 z 5

Great experience

Great experience. Everything was done in a professional manner. And when my dates changed it was easy to update and organise partial refund. Will use again.

5 marca 2019
Opinia niezależna
Logo PetCloud

Odpowiedź od PetCloud

Thank you Camille. We really love hearing this.

Doświadczenie Trustpilot

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