Absolutely terrible service. Parcel was to be returned but has been lost. 4 months later and I still have not received payment from their insurance and they are delaying the payout even though the par... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Do not use this company, booked a collection for 1 package and due to be collected on 5 diffrent dates! Never collected even though customer service re booked it in for each of those days! And had to... Zobacz więcej
This company is not worthy of one star. Such a shame I never checked trust pilot before I used their 'service'. Parcel booked on their 'system' last Friday for collection on Monday. Even paid extra f... Zobacz więcej
Reakcja na opinię
Everything over this side in Ireland was perfect, however when my parcel was "delivered" in France, there was no email text or any communication as to where it was delivered, it wasn't delivery addres... Zobacz więcej
Reakcja na opinię
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Napisane przez firmę
Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!
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Zjednoczone Królestwo
- www.parcel2go.ie
1,4
Bardzo słaba
141 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very easy service to use
Very easy service to use. Easily track your parcel and convenient drop off.
16 kwietnia 2022
I give 4 stars because I can't pay my…
I give 4 stars because I can't pay my debit card.
Easy to do and good prices.
Highly recommend.
16 kwietnia 2022
It was our first time using the…
It was our first time using the service, unfortunately the parcel remainded at the drop off point for over a week before it was collected for delivery:- I do understand that this could have been partly our responsibility and unsure as to whether or not we were to notify where the parcel was left or not; we were unaware of the parcel not being delivered unti the customer came looking for it some 7 days later.
13 kwietnia 2022
I WAS USING PARCEL2 GO FOR LAST YEAR…
I WAS USING PARCEL2 GO FOR LAST YEAR ALMOST AND EVERYTGING WAS GREAT.ON 31 I AGAIN BOOK ORDER AND AFTER SENDING ME MAY TIMES WRONG LABEL NO ONE CAME TO COLLECT THE PARCEL FINALLY INWAS FEDUP AND I USED OTHER SERVICE.
12 kwietnia 2022
Odpowiedź od Parcel2Go Ireland
Good morning Mano,
Thank you for taking the time to leave your review. I’m extremely sorry to hear about the error with your booking, and I completely understand the inconvenience this must have caused.
If you need any further assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Zero stars...
If there was an option for zero stars I would have selected it. Such poor customer service. After paying for my parcel to be collected my order was cancelled by the company and subsequently not picked up. No one from customer services responded to me. Would certainly not recommend to anyone.
12 kwietnia 2022
Odpowiedź od Parcel2Go Ireland
Good morning Linda,
Thank you for taking the time to leave your review. I’m so sorry to hear about the cancellation of your order; I'm afraid that there was an error with your booking that couldn't be resolved, and I can see that my colleague contacted you via email to let you know.
If you need any further information or assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Great service
12 kwietnia 2022
Great service and very easy to follow…
Great service and very easy to follow instructions all the way through the process
11 kwietnia 2022
The last package sent arrived damaged…
The last package sent arrived damaged and could not be used. I had to replace to my customer as something had put a hole through the packaging - customer sent complaint and was quite upset.
11 kwietnia 2022
Good service
11 kwietnia 2022
Great delivery service
Brilliant service. Always on time and friendly staff. Great prices. Would def recommend.
11 kwietnia 2022
They never came to my home to collect…
They never came to my home to collect the parcel.
11 kwietnia 2022
Odpowiedź od Parcel2Go Ireland
Good morning Juliana,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and for any inconvenience this has caused you.
I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
No one picked up my parcel
No one picked up my parcel , I was charged regardless, I would never ever use or recommend this company to anyone.
11 kwietnia 2022
Odpowiedź od Parcel2Go Ireland
Good morning,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and I do understand your disappointment in the service.
To request a refund, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Excellent value identified through your…
Excellent value identified through your site.
Simple process.
11 kwietnia 2022
Very happy with the service
11 kwietnia 2022
My parcel wasn't collected.
11 kwietnia 2022
Odpowiedź od Parcel2Go Ireland
Good morning Thommy,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and for any inconvenience this caused you.
If you need any assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.