Outdoor Revolution Recenzje 

Had a problem down in Cornwall. customer service response was superb. New parts sent down overnight and technical support to get us up and running again was as good as could be expected.

Love dealing with the guys at this company.

We bought an Outdoor Revolution e sport 325 awning that was manufacturer refurbished and had a new air bladder fitted. It was a nightmare to erect as the bladder wouldn't stay in the tubes when inflating it. Then it burst! After getting a new bladder from the manufacturer under warranty the following season it burst again, always on the seam which makes it impossible to repair. This was the third bladder and I was so annoyed with it we threw it away and bought a poled Sunncamp awning, it takes 10 minutes to erect and was half the price. What a waste of money, these awnings are not fit for purpose!

We bought an Outdoor Revolution Movelite T3E Low and accessories in October 2022.

On our first trip in May 25th 2023 there was a hole in the rear tube. Lots of anxiety and frustration. I emailed A&E and Roger rang me to take me through getting the tube out to see what the problem was. A big hole in a brand new tube in a brand new awning. A repair was successfully done to get us through the holiday. On our second trip it was raining and water was on our cooker. We noticed a tear in the roof. Both A&E and Outdoor Revolution both say we have snagged it and it’s not a warranty issue.
We both disagree as it’s as if this awning was substandard from the beginning!

I do not recommend this awning as ours has issues from the start so I don’t know what a perfect awning would be like to review it. If the material is so thin it can be snagged on ? (We don’t believe we snagged this awning as there isn’t anything it can be snagged on)

A replacement awning would have been nice but obviously not to be.

I purchased an Outdoor Revolution Camp Star Rock 'N' Roll 100 Self Inflating Mat in March 2022, by June 2023 it would constantly leak through the valves so we would wake up uncomfortably on a completely deflated mattress. Outdoor Revolution refused to do anything about this because it had been over 12 months from the purchase dates.

Buy a Vango California mattress instead, much better quality.

Known fault that the air tube sleeves that support the bladders fail. Lifetime warranty only covers the rubber insert which is useless without the sleeves which aren’t available to buy as spares.
Left with a £1500 tent which is now scrap after 4 years light use.
Customer services don’t care and believe that 4 years is good enough.

So much thought has gone into the design of this tent - there are so many nifty design features that we're still discovering after 3 camping trips! We've camped for 30 years and the Airedale 5.0S is a quality product. The 2nd time it seemed to struggle in high winds but (thanks to the comprehensive explanation from Chris in Support) we corrected our pitching technique, which solved the issue. Would highly recommend!

Enquired about spart parts for camping furniture, and customer service (Chris) had the part out to me very quickly with no charge. Excellent customer service. that will keep me returning for their products. Many thanks,

Just a quick note to say what amazing customer service was provided, especially by Chris Smith. We'd managed to lose our camping portable toilet cap, but Chris went way and above finding us a replacement part and even arranging for it to be delivered straight to our campsite!!! Will be eternally grateful on a rainy night ;-)

We have a 3 year old E Sport 325 XL which got a split on the end of one of the air beams. Due to its location, it was not repairable and air continued to leak. Contacted customer service on Monday morning, spoke to Chris who checked our warranty registration and confirmed they would supply a complete new air beam skeleton. This arrived on site on Wednesday ready for us to install. Great service from start to end.

excellent service from customer service when in need. Had a fault with a burst airbeam bladder and outdoor revolution sent me a replacement beam with next day service.
these tents are the best tents on the market and best of British ❤️❤️👌

I have been a great fan of Outdoor Revolution Products for a number of years. One of my older 2018 tents had an issue, and given that it was 5 years ago when I bought it, I wasn't optimist that it would get resolved, but they were able to give me a free of charge replacement. I am absolutely delighted- what a great team/service

Love my Outdoor Revolution Movelite Kombi awning which is now 7 years old. Unfortunately last weekend I discovered that one of my air tubes had a slow leak/puncture and kept collapsing so I rang Blue Diamond and spoke to Chris a couple of days ago who was really helpful and sourced a replacement compatible tube (my model of awning is discontinued now) to be sent out to me for a sensible price which has arrived today. I've installed it today and fingers crossed my problem will now be fixed and my awning will be back to full working order again. Thanks Chris.

I purchased an air awning 3 years ago, registered the awning with Outdoor Revolution so I could get the lifetime guarantee. Unfortunately I recently had a fault in the airframe. I contacted Outdoor Revolution so I could get a copy of the warranty cert which I could send to the supplier. They simply said "we will send you a new air frame direct" no issues, arguments over warranty, really refreshing. 4 days later the new airframe has arrived as promised. Will definitely purchase Outdoor Revolution products again.

Great service. I needed a spare part or help locating, nothing to do with warranty. Jason and team went out of their way to assist. I can't thank them enough.

Earlier this year I bought the Outdoor Revolution Eclipse Pro 380 with two side annex. Whilst away in July (2023) we endured two weeks of constant 20mph winds, and on two days, 40/50mph gusts. Your awning with two side annex connected absolutely excelled. No issues what so ever… unlike neighbouring caravans (both pole and air) with awnings flying up and over the top of the van, and others deflating. Your design is truly outstanding. Rock solid.

I called earlier on today to ask about a very old product and the possibility of sourcing replacement parts. Chris was incredibly helpful in offering advice on where these could be obtained and then went to the trouble of digging out the literature from the archives and emailing it over to me.

Top service!

Got in touch with outdoor revolution after some spares for my pump and awning air valve. Spoke with Chris- what an amazing guy and great customer service 🌟🌟🌟🌟🌟 above and beyond. Many thanks again for your help

Very impressed with Outdoor Revolution's customer service. We had bought a new drive-away awning from an online retailer and had a problem with the elastic in the poles snapping the first time we assembled it. The online retailer was not helpful and after 6 weeks we had got nowhere. I contacted Outdoor Revolution and immediately got lots of very helpful advice on how to sort out the problem. They also sent me some of their products as compensation for the hassle we'd encountered. Made my day.

Excellent customer service from a lovely guy called Chris. I called with regards to ordering a part for our tent, he was knowledgeable and knew immediately what we needed. We received it the following day. Thanks Chris.

have just purchased an air tent and had a few problems and queries as new to camping. I spoke to Chris at customer service of outdoor revolution. He was incredibly helpful and very knowledgeable and was a great help in sorting my problem. Thank you Chris.