Outdoor Revolution Recenzje 

Excellent customer service care and attention, by Chris, understood and sorted my problem quickly and professionaly

Outstanding customer service from OR, when frankly they did not have to. After an EBay moment I purchased a nearly new secondhand OR air awning from a private individual to replace my existing Outdoor Revolution awning, which has also been excellent. The awning would not stay inflated (despite doing everything correctly). OR Customer services agreed that there was a fault with the dynamic valve spring. I expected to have to pay for this, but they sent me a replacement FOC which arrived next day.
This is a smallish UK company who I am pleased to be able to use, and who in my view produce excellent, good value products. I have OR lighting as well as the awning. It was clear from my conversation with them that they are eager to build the brand and improve past customer service and customer experience mistakes. My own experience with my previous and current awning so far has been excellent, and have no reservations in recommending Outdoor Revolution. If something goes wrong, and instructions have been followed, they seem most eager to help.

Emailed customer service with photos explaining the air frame on our E-sport 325 air awning had burst after being up perfectly ok for a couple of days. A week later our replacement had arrived with no problems at all. Not used it yet but don't see that we should have any problems. Covered by warranty that we registered straight away when we bought it. Thank you Outdoor Revolution for your prompt service.

hallo habe heute das automatische Zelt gekauft für 4 Person 139 Euro nun ich online bezahlt habe meine daten angeben warum erhalte ich keine Bestätigung ich weis nicht ob das normal ist mfg Martin uhri

ps bitte nur deutsch danke

We have an Esprit 420 air awning.
Unfortunately whilst on holiday in Cornwall we had a leak and couldn’t repair it.
On a wet and windy afternoon I called Out door revolution’s customer service and explained our predicament.
Chris Smith the sales manager was very helpful and advised us which replacement bladder to order, then he ensured we’d receive it ASAP.
The bladder arrived & whilst it was a tad fiddly to take out the punctured one then put in the new one it was infinitely better than paying for a replacement awning 😀
Thanks Chris!

Bought one of their self inflating mattresses, we only used it about 8 times and it has torn at the seem. It was 14 months old so we couldn't take it back to the shop so I contacted outdoor revolution and they just told me of companies that could possibly repair it. If I'm honest I didn't think for £135 that it would come apart that easy. AVOID at all cost.

Wanted some, information about a suitable annexe for my outdoor revolution awning, emailed a week ago still no reply from customer services, won't be buying anything from this company again, they obviously have a complete disregard for their customers.

Fantastic customer service from Benn Crookson and Chris Smith
Dropped my power brick for the OR Eco Deep Etreme 45l Compressor Cooler.
1 email later and they couldn't do enough to help.
2 days later a FedEx package with all new cables and a new power brick.
NOW THATS CUSTOMER SERVICE
Many companies should learn by this.
Thanks Benn and Chris,you guys are legends.
This is why we use Outdoor Revolution for all of our camping needs.

I needed get some help with an air pole in a turismo air XL which was losing air but had no punctures. I had the pleasure of dealing with a chap by the name of Chris who I have to say was exemplary in both his customer care and going the extra mile to help me get a resolution to the problem. I have dealt with many customer support services from various companies and have always been disappointed however with regards to Chris and outdoor revolution I would have to say together they embody what customer support is all about. Thank you Chris you are one in a million😊

Had the pleasure of speaking to a customer care member CHRIS. This guy is the reason why customers would want to go back to shop with this company. I may have his job title wrong but believe me outstanding customer care skills and he does care about customers as much as he believes In the product. This is a rarity in todays shopping experience. A massive thank you to Chris and Outdoor Revolution a company I will promote all day long.

Bought a used caravan and outdoor revolution air awning 360 pro esprit. Went away three times worked fine 4 th time one of the tubes burst at the end seems a common problem see other reviews. Tried to glue it as the tear was 10 mm, no chance. Email customer service took 5 days to answer the message? They recommended a new tube they sent me a link, my awning wasn’t on the list and most were out of stock! Emailed them back never answered the return email?. Think we’ll go back to a metal tube one a lot stronger.

Outdoor revolution air awnings are best avoided. I wasted my money on an Elise 260 which suffered air beam failures almost every time I used it. It came with a 'lifetime warranty' on the airbeams however they never had stock as the first bladder took 4 months and the last time I waited 8 months and still no replacement beam. The replacement beam they first sent me failed after 1 day as it split on the seam at the end. Even the beam I sourced myself lasted just one caravaning session. When I requested an additional spare beam I was bluntly told no chance. The awning was poor quality in other areas too, for example it faded very badly after just 1 season/6 weekend uses and also let in water through the roof fabric, as the water proofing wore off quickly.
When I emailed them to cancel getting a replacement beam rather than waste their time and to let them know I had binned the awning they didn't bother to respond, such is their interest in after sales or their customers.
If you want an air awning do yourself a favour and get a Kampa or Vango as they have excllent backup. With outdoor revolution you buy cheap and end up buying twice.

bought the drive away awning new at a motorhome exhibition looks great with quality material. because of covid it remained unused apart from a couple of practice runs in the garden. A valve failed and it constantly deflated, a spare was supplied with a tool to fit. The company must be aware of the fault. After that the door zips started to fail the poor quality became apparent. It will cost to much to get new zips so the bin awaits after having only used it six times. An expensive mistake. The company should look at the reviews and listen to its customers we are only trying to help improve your product

Went camping with a friend who had an Airbeam awning for his motorhome. Where did you get that from I asked? Outdoor Revolution he said. So I gave their website a visit, saw one I liked and gave them a call. They had a "sales" option on the answer machine, but the sales woman who answered said they don't sell their awnings, they only make'em! I'd have to go through their recommended retailers, she went on to add. So I searched through their list of retailers local to me, hopped into the car and gave them a visit, and they seemed unaware of being an Outdoor Revolution retailer. So I phoned Outdoor Revolution again who then suggested an online retailer about 100 miles away from me, who'd take my order and deliver to the door. The obvious question here, is why can't Outdoor Revolution catch up with the 21st Century and do the online sales themselves? - afterall they have a sales department! Why send potential customers on this brain numbing roundabout? 66% 1 star/negative reviews is NOT good and Outdoor Revolution needs to start taking responsibility and account of themselves, and stop off-loading their own bad outdated business practices on their retailers. Anyway, placed an order and awaiting to see what happens.
Part 2: When I placed the order, at the retailer, as instructed, Outdoor Revolution told the retailer everything on order was "in stock" and should therefore be delivered to the retailer within 5 days. 10 days later the retailer phoned with an update to say bits and bobs have arrived, but they are awaiting for the other bits to arrive from other retailers!! So lets get this right, you have to go a recognised retailer to order items from Outdoor Revolution, who then in turn call in parts of the order from other retailers from all over the UK and dispatch them down to my local retailer. So "in stock' means Outdoor Revolution doesn't have the stock in their Warehouse, but it is "in stock" somewhere in the UK within its network of retailers. Its desceptive marking of its worst form.
Part 3 "The Delivery" coming soon!!

Absolutely disgusting customer service, I bought the safari lodge 8 tent and cost me £2500, first time putting it up it had a few faults, took pictures for proof and after speaking to Chris today he was trying to blame all the faults on myself, they take no accountability at all, are rude and intimidating, I will be taking this matter to trading standards, avoid outdoor revolution at all costs

Absolutely shocking! Spent over £900 on air windbreakers from this company. All the tubes burst because the sleeves perished. The first set I had the skins discoloured and perished within 2 months and the company recognised a fault with the material. However they refuse to accept fault on the sleeve part of the breakers rendering them useless. I spent an additional £140 on replacement tubes that burst without protection of replacement sleeves. I paid for repair on replacement sleeves but due to the poor quality of the material they split again.
The customer service is appalling, no accountability and despite the fact that they make the breakers they don’t replace necessary parts ( even though I offered to pay for them).
Avoid their air windbreakers at all costs.

These 5 star does not give enough recognition and appraisal to finest committed service I have recently received in last few days, by Outdoor Revolution Manager named Jason.

I recently experienced an unexpected situation while purchasing from one online retailer, who is selling Outdoor Revolution products. Things went seriously wrong with this retailer, leaving me I was at the tether's end since my purchase was a wedding gift.

Frustrated and lost as to wherelse I could purchase the same product, but from a different online retailer, I decided to approach the Manufacturer themselve... I approached Outdoor Revolution for advice. At this point, is where Jason took my call...

And...

Wow !

Jason meant business to resolve my case presented him! Jason instantly (in a committed to the brand's name way), sort to address my situation of the problem with Outdoor Revolution product called Blue Diamond Composting Toilet, which I purchased off some online store with lots of grief attached to my purchase!!

Evident to me, Jason is conviction CONVICTION FILLED, in upholding the high business and manufacture's standard as OutdoorRevolution has.

Jason wasted no time at all, with seeking to liaise with the retailer, whom I'd purchased my Outdoor Revolution' Blue Diamond composting toilet from, to resolve my issue.

I sincerely appreciate experiencing Outdoor Revolution as being of the the highest reputable brands within camping industry products. But, my appreciation exceeds BECAUSE of their commitment to living to the their high name, as exceptionally displayed in representation by Jason's genuine determination, in ensuring his upholding of plausible high standards, when issues arise, as issues arised in my case as an online customer, who recently purchased Outdoor Revolution's Blue Diamond composting toilet.

Basically in a nut shell !! ... Jason is a star.

Outdoor Revolution's Senior Management...as you read this review, please KINDLY ENSURE..that you give Jason your highest appraisal and reward. This man rightly deserves this.

Jason, comes across like he's been working as an Outdoor Revolution staff for 15 - 20 years. You can feel his sincere passion, conviction and commitment for resolutions, but not just for the brand's name sake, but that Jason REALLY is a star at heart, in want to achieve CUSTOMER SATISFACTION.

Jason honours the name brand he is working for, with a doubt in my opinion from my experience.

Senior Management, hear me seriously!..

MAKE SURE you sort Jason out with a good reward.

Many thanks and well, Jason

Rose
(Mum of autistic children)

I bought my first OR tent and camped in it once. The roof has torn apart. I'm not sure that the material quality is fit for purpose. I will be avoiding all OR products and looking elsewhere in future. I found customer service rude.

I needed a part for an outdoor revolution inflatable draught excluder which I was unable to find in my local camping equipment outlets.

A quick email to Blue Diamond Products asking where to buy the part needed resulted in the receipt of said item in the post a few days later and the biggest surprise was that there was no charge.

Now that’s what I call customer service .

Excellent and very impressed.