Outdoor Revolution Recenzje 

I bought an Outdoor Revolution ScreenHouse 4 and a ground sheet. I had an issue with the condition of a groundsheet storage bag (the groundsheet was fine), it was ripped all along one side and very dirty. Looked like it had been kicked around the warehouse!! So I contacted Outdoor Revolution and they were brilliant at sorting out my issue! They could not supply another unit as the one I had bought was the last one in stock! But I received an exceptionally high-valued item as compensation for the ripped bag,. Well over and above what I would expect. Great service and help from Chris and all at Outdoor Revolution. Thanks Guys!!

Was away this November in the Lake District when an air bladder failed on my Elise awning. Contacted Customer Services at Outdoor Revolution and spoke to Chris who straight away said he would get a replacement out to me….great service. Then I asked if I could get any additional middle beams for my awning as they were no longer in production. After a trip to the warehouse he phoned back and to my surprise he had exactly what I wanted plus a lounge liner! I can honestly say that this was a unique experience in that I have never had such amazing service before from a company. Many thanks again Chris and it goes without saying that I would strongly recommend Outdoor Revolution products to anyone as the products are excellent and the after sales service fantastic.

Excellent service from Chris and the Customer Service team. My air awning kit had a wrong sized part in it that I was hoping to exchange. They offered to sent the correct part and a spare as a gesture of goodwill. Service that was above and beyond expectation. Thank you.

This is another thumbs up for Chris.

He sent me a new nozzle for the awning pump and some glue for any potential repair.

It is a treat to have have such great customer service and I am most grateful to him for his expert advice; he really does know what he is on about.

Top stuff.

Outstanding after sales care from Chris regarding the "When Nature Calls" camping lav. Will defo buy again with confidence.

Had an issue with our tent (Airedale 9.0) the beam over the bedroom kept deflating. I contacted outdoor revolution for advice, the correspondence I had was faultless, I was sent a new beam and valves within days of my query. Chris who I was in correspondence with was very friendly and helpful, would recommend outdoor revolution to anyone! Thanks for all your help 😁

Having left home for a Caravanning break, we realised that we had left a vital piece of kit at home…. The nozzle to inflate the awning!! We contacted Outdoor Revolution by email, to ask for help, and boy, did they deliver. We received a call the following day from Chris, who immediately understood our dilemma. His solution? He went straight to the warehouse, found the correct nozzle, and posted it first class to the next site on our vacation! Having worked in retail for many years. I feel he went way above the call of duty, and saved our bacon. Thanks Chris, a big big thank you for your excellent customer service!!

I bought one of their products from Halfords which arrived faulty and had nothing but difficulty when trying to correspond with them to arrange a replacement. I received absolutely shocking customer service from Halfords in store and customer service phone team and never in my life have found it so difficult to request a replacement of a faulty item from any retailer. Really bizarre and disappointing.

As I was getting absolutely nowhere with Halfords, I called Outdoor Revolution and spoke to someone called Jason. I explained to him the situation and that the awning I had purchased was fine, just that the tent poles came broken, and he immediately asked me for my details so that they could send a new set of poles out to me, no questions asked. The poles were sent out to me with a very prompt courier and with tracking, and free of charge.

I experienced two polar opposites of customer service during this experience and Outdoor Revolution solved my query immediately.

Also the awning is great so far.

Chris in customer Service has been great, he did not stop until he had resolved my query. I cannot praise him enough for the help he has given my. Absolutely great customer service, a great company to deal with.

Mr A Sivertsen.

Hi We were on holiday I o W. Air tube on the awning leaked ,- flat in 15 mins
Could not find replacement online. After ringing these guys got to speak to Chris who sent us a replacement air tube free of charge next day delivery by midday. Weather was terrible so saved our bacon and we were able to continue enjoying our holiday as it improved and awning dried out.
Many many thanks.

Customer service is shocking, not willing to help, Awning purchased is of very poor quality. I am now having to spend out on a new awning due to the fact it’s letting water in, which they have said is due to wear and tear and the awning has been used 6 times for a total of 18 days. Would never purchase from this company again.

I rang up to try and purchase a new seal for my dual action air pump. I was put through to a guy called Chris who couldnt have been more helpfull. He informed me they didnt stock spare parts as they are bought as a complete unit so instead he sent me a complete new pump free of charge, I didnt even have to pay for the postage. Thanks Chris for a First Class Service.

Great service, needed small replacement part for air awning pump, put through to Chris who immediately identified spare part and posted it to me FOC. arrived a few days later. Very helpful.

Mike Fielder

I bought an outdoor revolution Breeze plus 5 metre windbreak to use with our Campervan. The windbreak uses 3 piece metal poles with spikes on the ends and guy ropes to hold it in place.
On its second outing it was Breezy, but unlike it’s name suggests, the windbreak did not cope well and toppled over a couple of times, breaking the spikes off the bottom of a couple of the poles, rendering the whole item almost useless. Considering the price of the windbreak and it’s intended use, I contacted outdoor revolution, to ask if they could supply spare parts so I could repair my poles, the reply I received (attached below) was less than helpful, the statement that the poles are not covered by the guarantee is almost laughable…as how can the statutory guarantee only cover the fabric inbetween them??? Rubbish service, easily broken product, a worthless guarantee and a review inspiring email from ‘customer support’ read on… you should be ashamed of yourselves Outdoor Revolution
,

Our poles aren't covered by the warranty as they all can have a tendency to break, due to weathers and misuse.
However whilst I am not qualified to advise on instructions to fix said poles, I would search on social media as, if you are quite handy I would assume this should be fairly straightforward.
The only other option would be to return it to the retailer you bought it from with your proof of purchase.
Kind Regards

Customer Service

What a great company. So helpful with my request to repair an awning I had passed on as a donation to a worthy cause( donation towards a defibrillator). All dealt with swiftly and such a friendly manner. A super quality product with after sakes to match !

Spoke to Chris about upgrading my old Movelite. He was so helpful and it was refreshing to get a great service! Much appreciated!

George

Spoke to a lovely gentleman called Chris and explained our issue with bladder failure on our air awning. We are on holiday so Chris has arranged for a replacement to be sent direct to our campsite. He gave some great advice re replacing said bladder. Great to know that a lifetime guarantee works as we’ve had the awning since 2017. Looking forward to our replacement via FedEx.

Bought a outdoor revolution SIM for camping. Valve has faulted with less than 2 weeks use so it keeps deflating. We are now outside the year warranty as the fault occurred at the start of our holiday 18 months after purchase. Its such a shame as it is a really comfortable mattress and i slept so well on it during the first camping trip (while it was still in warranty). But an expensive item if it needs replacing every 2 years.
As bought from another stockist outdoor revolution/blue diamond state that it is the suppliers responsibility to resolve not them.

Chris has been fantastic! Great service :)

Had a problem down in Cornwall. customer service response was superb. New parts sent down overnight and technical support to get us up and running again was as good as could be expected.