Outdoor Revolution Recenzje 

Fantastic customer service! I bought a Capri picnic table which unfortunately had a crack in it. On contacting Outdoor Revolution I mentioned that we had wanted to use it on our holiday in 5 days time. Chelsie sorted it all out so quickly we had a replacement table and the cracked one collected within 2 days and now we're on our way to our camping holiday in Scotland. So grateful and impressed.

Bought a Kalahari PC tent for a lot of money a few years back. We are going to Spain this year and wanted to purchase a lounge liner to help with temps.....no longer made anymore! really frustrating that support is no longer given to even a recent model. Disappointed.

We brought a tent a 2 of years ago and had no issues. However last year it was the 3rd time we have used it and it rained. It was the Coronation weekend. I send the tent had puddles everywhere. There was no one in the tent as we had put it up the night before to use as a shelter.
Then summer 2023 we went camping and it rained again. We were woken at 2am with our tent flooded. We had to take shelter in our car! After being pushed from pillar to post, re waterproofing it it still leaks. We have photographic evidence and videos but outdoor revolution does not care. They said it was because the tent can not stand as much rain it is rated 3000. Well today we went to a huge camping shop in Horsham and spoke in length about our tent and the rating he said no way should our tent ever leak as much as it did! There must be something wrong. We have only used the tent 4 times. I would never ever buy from this brand again and will never recommend them. We have been left with a £1000 tent which we cannot use!!!!!

What a fantastic service with chis he is a very experted employee .he help me out & advised me very well thanks Chris these are fantastic highly recommended 5 star service 😀

We had a fault with our drive away awning and I emailed and spoke to Chris. He was absolutely fantastic in getting everything sorted and replaced, his communication was fast and knowledgeable. Amazing customer service. Will absolutely buy from your company again!

Wow! What amazing service! I’d managed to mislay the tube and the valves, rendering putting up the tent somewhat tricky! Chris immediately helped me and is sending me a full pump! Amazing customer service and with a friendly (virtual) smile!!

Two Stars for the look but in practical terms this sofa is a let down. If you are watching your caravan payload, and thinking inflatable sofa won’t make any difference, you will be suprised to know it weights in at 5kgs! Nearly the weight of a gas bottle and don’t forget you need a pump! It’s pretty bulky, no matter how it’s folded, it will take up the ground area of a bed locker, roll it any smaller will seriously damage the sofa with the inflation valves.
When two people use the sofa, caution has to be used, as one person sits, the air pressure Increases lifting the other person up, it like being on a roller coaster,
Do not place it against the caravan to stop it moving back, the valve at the back has the Potential to scratch or dint the caravan.
A big design fault is the rear back rest, the opening to the rear for the bladder is far to large, when weight is applied to the back rest, the extra pressure causes the bladder to pop through the opening, and ruptures the bladder, causing a big bleb that cannot be repaired, this spoils the look. A new bladder is about £45 which does not evaluate to the purchase price of £125 plus
Of course you get a full year warranty, but how many times would you really use it in that first year.
Customer service polite, but heard it all before, no discretion, or admit design fault.
Probably a great selling item at the moment but the bubble will burst!

I emailed to cheekily ask for advice choosing an awning for Little Red, my SWB Hiace camper-conversion - Chris was incredible for answering my newbie questions (and a whole load of others I’d not even thought about), helping us think around what we want and need, pointing out the pros and cons of the different options, and finally suggesting which products might best meet my needs.

Thank you for such detailed help and advice: such good customer support makes me all the more convinced to choose your products over the ‘competition’

Contacted you guys on the 25th March regarding awning pole replacements as we damaged one of ours. Contacted by email the same day with part number, price and delivery charge. This was very reasonable. Item delivered this morning. Excellent aftermarket contact and service. Highly recommended. Thanks.

Absolutely blown away by the customer service of this company I can't remember who I spoke to but I have the outdoor revolution settee and unfortunately have a puncture in it so I called up to ask if they do a repair kit for it and he has replaced the whole thing for me wasn't expecting that at all I'm so so thankful as I genuinely couldn't have afforded to buy a new sofa this year for it so I'm truly grateful thanku to the wonderful man I spoke to I'm so sorry I don't remember your name

Chris has been extremely helpful, knowledgeable and responsive with his replies to my inquiries!

I am absolutely blown away with how helpful you guys are. I spoke with Jason today and what an amazing guy. Helpful, went above and beyond to help us. I honestly can’t recommend the company enough. I will most definitely stay a customer of yours and will highly recommend to friends and family too. Thank you so much for putting us at ease and giving us the confidence to enjoy our camping trips again! Jason you are a credit to the company. Thank you for everything
Chantell

Myself and my husband just wanted to say thank you so much to your aftersales team for the excellent service we received regarding a fault in a windbreak we purchased at the NEC in February.
Jason, we think his name is, contacted my husband to confirm exactly what the fault was, he told us that he would send a replacement straight away, advised us to hold on to the original as a spare but not only that, he would send a repair kit for the original windbreak!!! The replacement arrived as promised with its own repair kit included plus a second kit for the original.
Absolutely amazing service, we will certainly recommend your company to our family and friends.
Many thanks
David and Caroline

Updated response to OR’s reply; Understood,but this was bought at the NEC show and delivered 3 weeks later. No chance to review until first attempt to erect on site. Sounds like your recommendation is to not buy at shows because there’s every chance it won’t be right?

Like many others here, bought a drive away awning at the NEC (T3E); looks great at the show but reality is very difficult… but by the time it arrives (several weeks later) and you get chance to use it for real it’s all too late.

I’m a 30 year veteran of pole tents, air tents, campers, etc. but this is without doubt the hardest to erect and most disappointing I’ve ever wasted money on.

The valves don’t align with the sleeve holes, making it a real chore to inflate, stitching appears misaligned so it doesn’t sit “straight”, again making it hard to inflate and then the misalignment makes it near impossible to deflate fully so it never packs away in the bag.

Very disappointed, would never buy again at any price (it ruins your first and last day) and would suggest avoid unless you’ve physically erected and packed away the specific one you’re buying in the shop.

Wow where do I start after speaking to Chris today I have bought an item for my tent (sun canopy) he was so helpful and polite which is very rare these days in the sales market his knowledge and expertise was amazing I would definitely recommend these for all your camping stuff keep up the good work Chris and not to forget Chelsea many thanks
Peter

Sometimes you are surprised that there are still genuinely brilliant customers and people out there - this was one of those times. Chris in customer services went out of his way to help me - and nowadays, that's rare and much welcomed - thank you very much

Great service, great products - highly recommended.

Chris in the "outdoor revolution store" blew me away!! I was looking for a bayonet fitting for the a pump that inflates an OR air awning ... He had one in his drawer and has sent it to me free of charge.... What a guy... Thank You. Gavin Edinburgh.

Found this company at a recent Motorhome, Camping show, highly recommended, products are great and of an extremely high quality.
Customer service and aftersales are outstanding. *****

Problem with the bladder on my Eclipse Pro 330 blowing through the zip on the main frame of the awning. Sent photos of the problem to seek advice from OR customer services. Once they had confirmed that my warranty for the awning was registered they could not be more helpful, and a new bladder (£200 to buy) was sent to me next day. I've not fitted it yet, due to weather conditions, but friendly service and good advice were excellent.

Absolutely fantastic service and information from these would recommend to anyone and will be using again can't thank the team enuf