Outdoor Revolution Recenzje 

I can’t believe the review score is so low for this company. My only thought is that people are quick to leave bad reviews and haven’t taken the time to put how amazing the customer service actually is. SO PLEASE READ BELOW.

I have recently purchased an Outdooor Revolution Movelight 4 from Outdoor World Direct one of their suppliers and watched many videos available about setting up and taking down. However I encounter some set up problems which I could not find the answers to. I called OutRev requested a callback which I got the same day from a chap called Chris. I sent photos of my setup and we went through the whole lot. What I did right what I did wrong and how I could fix them. If you haven’t heard of Rail Stoppers for your Kador Rail go get them…Also tips like using Fab Seal UV protector that keeps your awning waterproof after exposure to the sun. These things I had never heard of and aren’t items that OutRev supply.

I spent an hour on the phone with Chris who was absolutely amazing and had the patience of a saint.

I can’t recommend the awning and customer service enough.

First thing, if you buy a high end product Outdoor Revolution (OR), when you open it up, tear up their 'LIFETIME GUARANTEE' its worth as much as one sheet of IZAL paper! Bought an Eclipse Pro 330 caravan awning on Oct 23 when on special deal from CampingWorld. Didn't get to use it till June when summer returned and was accommodating extra family. Arrived on site , unrolled it, no pump! Had to drive 60 miles there and back to nearest supplier to inflate. On inflating everything went ok, except for one front zipped window, both zips failed, all others ok. Contacted CampingWorld, who couldn't be more helpful. They had to contact (OR) as it was a warranty issue and so the email exchange began. Had to justify to them (OR)
in an email why it took so long for me to use to use my awning for the first time!! From the site, I had to supply pictures of my pitch method ( they only supply 4 hard pitch pegs, other thin pegs bent, although advertising all pitch awning), I pitched in accordance with an external youtube video, as they don'y provide that online, and having been a previous air tent user. Their guide is a 4 page document printed in China with minimal information. They don't even provide guide on max air pump inflation data. I collapsed the awning as in their words, incorrect install could cause damage! I sent pictures to them, and they stated my install was incorrect, and my caravan did not support that product, albeit I had not given them my caravan make/type!!!! I had prior to purchase checked and it did fit my caravan. If OR can justify how a 330cm awning won't fit a 6m top awning rail??? CampingWorld kindly had the awning returned to them at their expense, they inspected and took pictures themselves which they sent to OR. OR accepted it going back to them for inspection. I subsequently received an email from them stating they did not accept is as a warranty issue and returned it to me unrepaired. Strange how 3 other doorways worked except 1 and its my pitching method!!! So, not even an offer to repair the zip, just sent back, as useless as the company. They won't respond to this review as its negative, if you look back on previous, they only respond to positive reviews. This is my personal review, you make of it what you will, but my recommendation is to steer clear of this customer unfriendly firm. Like I said, tear up their lifetime Guarantee, its worth nothing, as they will dodge responsibility. Their firm is sale only, they have no repair facility, unlike better providers who provide a more comprehensive customer support, 3.9 trustpilot rating, says it all.

In response to OR reply
I wasn't aggressive in my replies, I was a dissatisfied cutomer annoyed you had not supplied a complete, fully working item. If your customer support did not identify that, you may have to work on understanding customers needs for a supportive response, not trying OR to defend a defective item. Please identify in your product documentation that states its the customers responsibility to confirm you have supplied a fully working product within 30 days. Are you admitting that your quality control measures are below standard and require the customer to act as an additional QC measure? You have stated a falsehood, as I did supply you with photo evidence, thats how you stated my pitching was incorrect. You advocate the pillars are pumped up till the safety release valve activates, surely that must put undue pressure on the pillars and sleeves and could cause damage to both, even external youtube users advise a max of 4psi to avoid damage, your manual does not give adequate inflation instructions. When you returned the item I was not made aware of any communication between you both, only you were rerturning the item, unrepaired. I do not accept your comment that it was damage caused by me. If you now state you can supply me with local dealers to rectify your product defect, I have no other course but to accept your offer as you will not accept your product is defective and repair/replace it, but why didn't you offer this after you had inspected it, rather than offering it now?

Update 6 Sep 24 - Customer support, nil. Despite their previoulsy published offer to provide help with a repairer to fix their faulty product, and emailing them to accept their offer, nothing heard.

Chris and Chelsea have been fantastic, customer service has been great both very friendly and happy to help resolve our issue. I purchased a tent via there ebay store which had a couple of issues sadly these things happen, however its how there then dealt with and resolved these guys have been great on both counts. Very happy with both the products and service, have already recommended the company to friends looking to start there camping adventures just like us .. Many thanks Simon

Outdoor revolution camp star 700se DO NOT WASTE YOUR MONEY. I have bought a few tents over the last 40 years and this is absolute rubbish. It collapses and leaks.

What made my experience great, a guy called chris from customer service.
I had a leak on a beam of our new tent when I done a trial run, he talked me through all the ways to get it sorted and when none worked he had me a new beam sent out in no time at all, made the experience simple, easy and drama free 👍 on my next camping trip the pump hose broke, and again Chris to the rescue he has one being sent out to me now, 2 issues sorted straight away, 10/10 customer service right there I’d say wouldn’t you.
I had heard some people saying outdoor revolution are hard work with issues but I am definitely not one of those people I have only glowing reviews from both my experiences, and Chris can take all the credit for this as he’s been a true legend saving our camping breaks :Not All Hero’s Wear Capes 👌

So I brought an outdoor revolution tent 3 years ago, we used it once and it worked fine but on this occasion it was sunny and no rain we then packed the tent away nice and neatly and stored it in our spare room in our house which is always at a good temperature no different then a store you would by the tent from, we then went camping last week and had to come home a day early as the tent wasn’t waterproof at all our daughter slept in a puddle and the water was pouring onto us all night, we emailed them about this hoping they would maybe take the tent off us and fix it or at least check it over to make sure they hadn’t sold us a faulty tent and all they had to say was your out of warranty , we clearly know we are out of warranty but unfortunately most people don't use a 12 man tent every week so we wouldn’t of known it wasn’t water proof, I feel like I’ve been robbed of thousands of pounds as we brought every extra the tent had to offer and now we can’t use it and it’s put my children and partner off camping all together, I will never by an outdoor revolution product again and I also feel like the customer service is terrible they should at least offer us the chance of sending them the tent to at least waterproof it for us, STAY AWAY FROM THEIR PRODUCTS it’s a rip off ! After seeing your reply, I can see what your trying to do here, the tent has been used TWICE and don’t worry I don’t want anything from you as I know your not doing anything about it your just trying to cover your self, if you claim there’s uv damage that’s even worse for you because the tents been used once in the sun so it shows your materials you use is poor and also you say that most of your customers water proof there tents and maintain the tents etc your missing the point the tent was used once why the hell would I need to waterproof it after one use I’d understand if I had used it a dozen times look I’m not after anything from you I just want your potential customers to know that everything you have just replied is completely irrelevant as I’ve used the tent twice it hasn’t done what it’s supposed to it’s not waterproof and it’s a crap tent in general ! Again stay away from outdoor revolution !

There’s nothing immature about my email the tent isn’t waterproof and unfortunately we haven’t used the tent often enough to realise this, again this tent in particular isn’t waterproof it has too many rooms to it where the water can hold, I wouldn’t have written this review if I didn’t have good reason, my daughter was completely soaked through so what would you expect , I understand you have to stick to your warranty so what I would say to customers looking to purchase from you, make sure you set the tent up before using and soak it for a good few hours and make sure your confident before using, I have a 1 man, 2 man , 4 man , hammock , and a 12 man tent as I go wild camping often and all of my other tents are completely fine I’ve been wild camping my hole life on Dartmoor as it’s my thing I like doing and I know what I’m talking about, please don’t make me out to be wrong , the tent isn’t waterproof so if you buy a tent from them just make sure to buy a water proofer and water proof it before use as after the warranty runs out they don’t care for there customers and also accuse you of lying as they’ve clearly said I’ve used the tent more then I actually have, I HAVE ONLY USED THE TENT TWICE.

I’ve set my logo picture as a photo of the flooded tent

Excellent Customer Service. We have a Evora 390
Pro Climate Awning purchased 4 years ago. While on holiday in July we had problems with the Bladder causing the awning to deflate. We did try a repair kit but sadly this did not work so our month holiday was a struggle. We spoke to Chris on the phone on our return who was very helpful and he arranged for a new Bladder to be delivered. As we had purchased at the Manchester Caravan Exhibition he said he would supply the new unit FOC. It arrived promptly it was easy to replace the bladder and next week we are away again using our awning. A big thank you to Chris and the team. Forgot to say Biscuits on their way enjoy.

Fantastic products and well worth the Money, we have purchase 2 caravan awnings sportlite air 320 and the 400, i have 2 Pronto 4 windbreaks and the lumi link tube lighting, and can honestly say they are the best i have come across, never had to contact customer services or had any issues with anything.
only gripe i have is the velcro tabs on the air tubes which allow for fixing of the lumi link lighting is way to short and me having sausage fingers i struggle to get them fixed in place.
Outdoor Revolution top quality and highly recommended.

Bought a windbreak from them through decathlon the driver delivered it into my garden when I was at work when I got home the parcel was gone reported it missing a weekly later decided a drivers photo was enough to prove I recieved it told to phone 101. So now iam £70 out of pocket with no windbreak and a camping holiday this weekend thanks a lot

We have a full Outdoor Revolution set up now, thanks to the help and extensive knowledge provided by Benn.

The best camping gear we have ever bought and refuse to use any other brand moving forward.

Exceptional stuff, from tent, wardrobe, blow up sofas, camping kitchen, storage boxes, beds, lighting and everything in between

Horrendous instructions re inflation, no mention of a quarter turn of the inflation valve to get the air in spent hours trying to sort it out. Lucky a person on the site had the same and informed us what to do

I was interested in the Outdoor Revolution Sportlite Air 320 EX awning which claimed to be suitable for caravans and motorhomes. Many awnings that do both need adjusting because caravan and motorhome awning rails work differently.

Prior to buying the awning from an online camping shop, I contacted Blue Diamond (who manufacture the Outdoor Revolution brand) to check it would work with a Fiamma awning rail (which is a windout awning wound in and just the keder strip used) without any alterations. I was told "no alterations needed".

Unfortunately, this wasn't the case. There was an 8cm gap between the inflatable awning poles and the motorhome and the awning would collapse in the slightest wind.

When I contacted the online seller about this I was told I might need to buy both support pads and support poles - which to me count as alterations!

And when I went back to Blue Diamond about this, they said my initial email was "misleading". I was shocked. What kind of customer service is this? Misleading suggests I *purposefully* asked a question in a way as to get an incorrect answer. Which is nonsensical. Someone needs customer services training.

I returned the awning to the online seller for a full refund, but only after an exchange of 26 emails and 2 phone calls over a 12-day period with the online seller who eventually accepted a return without support from Blue Diamond.

I was able to return because I bought the 2024 model and the one I'd received had a production date of June 2022, plus had some differing design features that didn't match the website description/images.

(I've since bought a poled awning from another manufacturer that's specifically designed to work with motorhomes, and which held up in a freak coastal thunderstorm at 4am!)

Excellent Customer Service.
We have Evora 390 Caravan awning. Whilst on holiday this year, our air awning developed an air leak (pin hole puncture in one of the welded seam).
We looked around the area and contacted the closet OUTDOOR REVOLUTION agent (Sarah from Somerset Camping & Leisure, Wellington). After explaining the situation to Sarah, Sarah took charge and contacted Outdoor Revolution. 15 minutes later, Outdoor Revolution (via Sarah) informed me that the awning inflation system was under warranty and Outdoor Revolutions have arranged for overnight delivery of the replacement inflation system to Somerset Camping & Leisure. this was an excellent / brilliant response by their customer services.
The replacement inflatable system arrived and was installed within minutes with minimum effort.
We would not hesitate in recommending Outdoor Revolutions for their Product and for their after sales service in the future.

Excellent service!
I ordered the wrong part, my fault!
They were extremely helpful and friendly. They resolve my issue very quickly and without drama.

Chris was excellent. Contacted him about a faulty part and he sorted it immediately

I needed a replacement part for the lumi-link lights,emailed customer services to see if there was a replacement part,received a response the same day and the part was posted out the next day With tracking
Can't thanks chris enough for his excellent service.

What a company,service is superb & the products great,there a deffo 10 out of 10,if you want camping equipment buy Outdoor Revolution you won't be disappointed.😁

Customer service is second to none
So helpful and shared some very helpful tips for our awning which we are extremely happy with
Cannot fault them in any way

Great customer service. Had an issue with an air awning, manufacturing fault. Response was very quick, and in no time at all, courier was sent to collect it and a replacement delivered. All at the company's expense. Prompt and speedy communication, very friendly and understanding. I was kept up to date throughout.

I have bought the Ozone xtr 6.0 Safari last Year. It is a great Tent. Now i am looking for the Front Porch and the Side Wing but i cant contact the support by email. Please tell me when you get it back in Stock. Thanks