The Catalytic unit arrived the very next day and mechanic thought the unit needed an additional part to complete the assembly. A phone call to service dept, and got immediate attention and advice, whi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I gave them my Reg Number and I purchased a Diesel Particulate Filter, 2 Rubber mountings and a exhaust clamp. I fitted the Diesel Particulate Filter to my car using the rubber mounts and exhaust clam... Zobacz więcej
After using online automotive for the first time,i found the ordering process easy.The person i spoke to on the phone was helpful and went the extra mile to get the part i required ordered and shipped... Zobacz więcej
Reasonable prices and availability compared to other well known parts dealers who advertise but don't stock the part i required. The delivery service was excellent as the part arrived early next day a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep samochodowy
- również w kategorii:
- Giełda części samochodowych
- Hurtownia akcesoriów samochodowych
- Sklep z akcesoriami samochodowymi
- Tłumiki
Napisane przez firmę
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Dane kontaktowe
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Zjednoczone Królestwo
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,2
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 86% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I have bought car parts twice from…
I have bought car parts twice from online automotive and my experience has been very good. I had to return some parts as they were not need and they were helpful and very quick to refund me. I'll definitely be buying all my car parts from them.
15 czerwca 2026
Odpowiedź od Online Automotive Ltd
Thanks for your review!
We're pleased to hear you've had a great experience with us and that our returns process was quick and straightforward. We appreciate your continued support and look forward to helping you with your future orders.
Mix up with location for delivery so…
Mix up with location for delivery so delayed arrival by a week. After contacting by phone it was remedied very efficiently. Happily use again
20 czerwca 2026
Odpowiedź od Online Automotive Ltd
Thank you for your review.
We're sorry there was a mix-up with the delivery location, which caused a delay to your order. We understand how frustrating that can be.
We're pleased to hear that once you got in touch with us, our team was able to resolve the issue quickly and efficiently. It's great to know that despite the initial delay, you were happy with the service you received.
Thank you for your understanding, and we look forward to serving you again in the future!
Part ordered and delivered promptly.
Part ordered and delivered promptly.
Ended up not needing it but was able to return it for a refund. Great service, would use again
2 czerwca 2026
Odpowiedź od Online Automotive Ltd
Thanks for your review!
We're glad your order arrived promptly and that the return and refund process was straightforward. We appreciate your feedback and look forward to helping you again.
Odpowiedź od Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our online service. We appreciate your feedback and hope to see you again soon.
exceptional customer serves
exceptional customer serves, very helpful.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Online Automotive Ltd
Thanks for your review!
We're pleased to hear you found our team helpful and that you were happy with our customer service. We appreciate your feedback and look forward to helping you again.
Great service
Spoke to one of your agents to check what parts I needed before ordering. Was connected quickly and the agent was very helpful. My parts arrived on time and as ordered. Prices are competitive and the website was easy to use. Would definitely order from this company again should the need arise. Thank you :)
11 czerwca 2026
Odpowiedź od Online Automotive Ltd
Thanks for your review!
We're pleased to hear our team was able to help you find the right parts and that your order arrived on time. We appreciate your kind words and look forward to helping you again in the future.
Superb sevice, next day delivered
Ordered in afternoon, delivered next morning = brilliant.
Phoned them to check exact measurements of rear exhaust for an old vehicle (Toyota Spacecruiser). Spot on. very reasonable price incl gasket
12 czerwca 2026
Odpowiedź od Online Automotive Ltd
Thanks for your review!
We're pleased to hear your order arrived the next day and that our team was able to help you find the correct exhaust for your vehicle. We appreciate your feedback and look forward to helping you again.
Usual fast and efficient service at…
Usual fast and efficient service at reasonable prices.
18 czerwca 2026
Odpowiedź od Online Automotive Ltd
Thanks for your review!
We're glad to hear you're happy with our fast service and competitive prices. Thanks for your continued support!
Mix up on my order but very quick to…
Mix up on my order but very quick to correct. Very good on the phone. Really good service thank you.
22 czerwca 2026
Odpowiedź od Online Automotive Ltd
Thanks for your review!
We're sorry there was a mix-up with your order, but we're pleased we were able to resolve it quickly. Thanks for your kind words about our team, and we appreciate your feedback.
The staff were really helpful and made…
The staff were really helpful and made sure the parts I required were correct for my model8
8 czerwca 2026
Odpowiedź od Online Automotive Ltd
Hi Peter,
Thank you for your kind feedback! We're really pleased to hear our team was able to help and ensure you received the correct parts for your vehicle. Providing accurate advice and support is a top priority for us. We appreciate your support and look forward to assisting you again!
Regards
Online Automotive
Parts arrived promptly ,were good…
Parts arrived promptly ,were good quality & the exact fitment as described.
24 czerwca 2026
Odpowiedź od Online Automotive Ltd
Hi Peter,
Thank you for your great feedback! We're really pleased to hear your parts arrived quickly, were a perfect fit, and met your expectations for quality. We appreciate your support and look forward to serving you again!
Regards
Online Automotive
First class service fast delivery and…
First class service fast delivery and expert advice and good price . Would use this company again .
17 czerwca 2026
Odpowiedź od Online Automotive Ltd
Hi,
Thank you for your fantastic feedback! We're delighted to hear you were happy with our service, delivery speed, expert advice, and pricing. It means a lot to us that you’d choose to use us again. We look forward to helping you in the future!
Regards
Online Automotive
Odpowiedź od Online Automotive Ltd
Hi Frank,
Thank you for your kind feedback! We're really glad to hear you had a positive experience with our team and that your order arrived quickly. Providing friendly service and fast delivery is what we aim for every time. We appreciate your support and look forward to helping you again!
Regards
Online Automotive
Refund never issued
I've returned an item personally and been promised that I will get the refund in 3 to 5 working days . After 10 days nothing !every time I contact costumer care same answer! I raised the matter to account service! Never use them again!
12 czerwca 2026
Opinia niezależna
Odpowiedź od Online Automotive Ltd
Hi there,
Thank you for your feedback. We're sorry to hear that you were left feeling disappointed with the refund process.
We can confirm that your refund has been processed and was issued via bank transfer. We appreciate that waiting for a refund can be frustrating, and we're sorry if the timescales weren't communicated as clearly as they could have been.
If you haven't yet seen the funds in your account, please feel free to contact our customer service team with your order details and we'll be happy to confirm the payment details and help resolve any queries.
Best regards,
Online automotive
4x4 15dci duster replacement DPF
1st June 26 a Monday -searched Online Automotive online site - possible dpf - online advice contact to confirm part correct - Vehicle registration given over phone - confirmed over phone that there was dpf that would fit a 2017 Duster 4x4 fit - payment sent and order confirmed. Informed it would arrive end of week.
Wednesday am -DX freight txt to inform a delivery that day - later that day a email arrived from DHL to say they would deliver on Thursday. Arrived late on that day.
Friday arrived and dpf taken to garage for them to fit (that’s a different story). Dpf was incorrect.
Informed Online automotive of problem - told to take photos to compare Dpf different size and mountings etc and attach to email. Sent fri pm.
A number of phone calls made - emails sent - result a Thursday 11/6 - DX freight collection number sent but No follow up information date of collection - Nothing happened there. More emails and phone calls - Wednesday 17/6 am/pm - again more emails and phone calls - even to the actual supplier/manufacturer - sent a returns label for a APC overnight collection - Hopefully a Thursday (18th)a collection.
I won’t hold my breath - fingers crossed - the next instalment will be Refund and how long that will take.
(The supplier/manufacturer seemed surprised the Dpf ended up being delivered by DHL)
If anybody reads this review so far - You decide if it’s reasonable or not - the dust is still at the garage - by the way the Dpf wasn’t cheap £££.00 - you can either laugh or cry or both - fingers crossed
1 czerwca 2026
Odpowiedź od Online Automotive Ltd
Thank you for taking the time to leave such a detailed review.
We’re sorry to hear about the issues you experienced and understand how frustrating this has been, especially with your vehicle off the road.
Following your report, we requested images to confirm the discrepancy and ensure the issue was handled correctly. Once verified, we arranged a return and have now provided a returns label for collection so the item can be sent back to us as quickly as possible.
We appreciate that there were delays in communication and collection arrangements, and we apologise for the inconvenience caused. This is not the level of service we aim to provide, and your feedback has been noted so we can improve these processes moving forward.
As soon as the item is returned to us, your refund will be processed promptly in line with our returns procedure.
If you need any further assistance in the meantime, please contact us
Regards
Online Automotive
Good value and prompt delivery
25 maja 2026
Odpowiedź od Online Automotive Ltd
Thank you for your kind feedback!
We’re really pleased to hear you were happy with both the value and the delivery. We appreciate your support and look forward to serving you again in the future.
Regards
Online Automotive
I found the service very good
I found the service very good, I was looking for a catalyst converter for a vw passat year 2000 I phoned up and they had the one I needed it fitted perfect
8 maja 2026
Odpowiedź od Online Automotive Ltd
Hi Terry,
Thank you for your great feedback!
We’re really pleased we could help you find the correct catalytic converter and that it fitted perfectly. Our team always aims to provide accurate advice and make the process as smooth as possible.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Regards
Online Automotive
Ducato 2.2 4hv full exhaust
First off,£300 cheaper,than anywhere else for complete exhaust system of the same make for van.
Arrived with slight delay,while waiting on all parts.
Rubber hangers were missing from order,but was resolved quickly by sales team.
Some cosmetic blemishes on back box,but again was resolved quickly.
Was sceptical after reading some of reviews on here,my experience was a good one.
With bulky items,and the best will in the world,there are always some issues,but as I say dealt with very quickly on sales side.
That's why it's 5 stars from me.
1 czerwca 2026
Odpowiedź od Online Automotive Ltd
H Andrew,
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear you were happy with the value and that your overall experience was a positive one. We also appreciate your understanding that with larger, bulky items there can occasionally be minor issues, but we always aim to resolve these as quickly as possible.
I’m glad our team was able to sort the missing parts and cosmetic concerns promptly for you. Your feedback means a lot, especially as you mentioned being initially sceptical.
Thank you again for your support, and we look forward to helping you in the future.
Regards
Online Automotive
Excellent customer service
Excellent customer service, extremely helpful, great price, prompt delivery.
8 czerwca 2026
Odpowiedź od Online Automotive Ltd
Hi Ronald,
Thank you for your great feedback!
We’re really pleased to hear you found our customer service helpful and that you were happy with the pricing and delivery. Providing a smooth and reliable experience is exactly what we aim for.
We appreciate your support and look forward to assisting you again in the future.
Regards
Online Automotive
Promised refund never arrived
Item never arrived (potentially delivery company issue). However once online automotive told me they were refunding the payment, they repeatedly did not send a refund. This went on from 22nd May, and as we stand today (11 june) still no refund has been sent. PayPal has now had to step in.
11 czerwca 2026
Odpowiedź od Online Automotive Ltd
Hi Jon,
We’re sorry to hear about your experience and understand your frustration regarding the delay.
In cases where a parcel is lost or delayed by the courier, we do rely on their investigation process before issuing a refund, which can unfortunately take some time. However, we appreciate that this is not ideal from a customer perspective.
We sincerely apologise for the delay and inconvenience caused, and this is something we are reviewing internally to improve our response times in situations like this.
If there is anything further you need, please contact us directly and we will ensure this is followed through to completion.
Regards
Online Automotive
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.