The Catalytic unit arrived the very next day and mechanic thought the unit needed an additional part to complete the assembly. A phone call to service dept, and got immediate attention and advice, whi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I gave them my Reg Number and I purchased a Diesel Particulate Filter, 2 Rubber mountings and a exhaust clamp. I fitted the Diesel Particulate Filter to my car using the rubber mounts and exhaust clam... Zobacz więcej
After using online automotive for the first time,i found the ordering process easy.The person i spoke to on the phone was helpful and went the extra mile to get the part i required ordered and shipped... Zobacz więcej
Reasonable prices and availability compared to other well known parts dealers who advertise but don't stock the part i required. The delivery service was excellent as the part arrived early next day a... Zobacz więcej
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Informacje dotyczące firmy
- Sklep samochodowy
- również w kategorii:
- Giełda części samochodowych
- Hurtownia akcesoriów samochodowych
- Sklep z akcesoriami samochodowymi
- Tłumiki
Napisane przez firmę
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Dane kontaktowe
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Zjednoczone Królestwo
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,2
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 86% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Online automotive
Online automotive
Wright review
Bought DPF exhaust filter paid by credit card £707.09 plus exhaust fitting kit £29.56 on PayPal, I was told by my mechanic that we don’t need to replace it so send it back. So I arranged to send it back was told to pay for postage so I did £29.68, Royal Mail pick it up from home on Tuesday 2/6/2026 it was delivered on Friday three days later, have been checking if the refund was submitted not yet on Tuesday 9/6/2026 so I called online automotive spoke to
George she said that they would get it sorted. the morning of Wednesday 10/6/2026 to ask why they have send £21.62 refund instead of the full amount £29.56, so they have short paid by £7.94 for the exhaust fitting kit. Still no answer from them.
There is no mention of penalty deductible fund on refund
Was refunded £697.14 on my credit card that I paid £707.09 that’s £9.95 short
Online automotive LTD policy
Returns & Refunds
At Online Automotive, we want you to be completely satisfied with your purchase. If you need to return car parts, our returns and refunds policy is designed to be simple, fair, and straightforward.
Whether you’ve ordered the wrong part or need to report an issue, below you’ll find everything you need to know about returning car parts online in the UK, including eligibility, refunds, and timeframes.
Eligibility for Returns
We offer a 30-day returns policy on all eligible car parts.
Returns are accepted within 30 days from the date of delivery.
Items must be unused, in their original condition, and include all original packaging.
This ensures all returned automotive parts can be safely resold or assessed.
How to Return Car Parts
To initiate a return with Online Automotive:
Complete our online returns form
Our team will provide a returns number and the returns address, along with full instructions
Once your return has been received and inspected, we will process your refund or replacement as quickly as possible.
Return Shipping Costs
If you’re returning car parts due to a change of mind, you will be responsible for the return shipping costs.
If your order is damaged, faulty, or incorrect, Online Automotive will cover the return shipping costs.
Refund Process
Once your returned item has been received and inspected:
You will be notified by email regarding the status of your refund
Refunds are typically processed to your original payment method within 3–5 business days
Please note: it may take additional time for the refund to appear in your account depending on your payment provider.
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I have done exactly as they have said
I’m now going to contact my credit card company and issue a complaint about this
11 czerwca 2026
Opinia niezależna
Odpowiedź od Online Automotive Ltd
Hi
Thank you for your detailed feedback, and we’re sorry for any confusion caused during the refund process.
As your order was returned as no longer required, the refund was processed in line with our returns policy. This means the original delivery charge is deducted from the refund amount, which accounts for the difference you’ve highlighted.
We apologise if this wasn’t made clear at the time and for any frustration caused. If you would like us to review this further or have any additional questions, please don’t hesitate to get in touch — we’re always happy to help.
Regards
Online Automotive
Odpowiedź od Online Automotive Ltd
Hi Steven,
Thank you for your continued support!
We’re really pleased to hear you’re happy with our pricing and that you choose to use us regularly. It means a lot to us.
We look forward to serving you again soon.
Regards
Online Automotive
Don't bother with this company
Don't bother with this company, have messed me around with a part. Firstly saying it was out of stock 2 days after I paid and that it will be in stock in a couple of days, how did I want to proceed.. then it was apparently dispatched...to then get another email a few days later saying it's out of stock and won't be in stock for a couple weeks, so I asked for a refund as I need to get the part. Still waiting for said refund, so I emailed asking what's going on as been 7 working days since they apparently issued a refund to be told that it hadn't been done and will be "chased up" and still heard nothing and no refund. I made the order on 21/05 and it is now 10/06!!
21 maja 2026
Odpowiedź od Online Automotive Ltd
We’re sorry to hear about your experience and understand your frustration with how this has been handled.
On rare occasions, stock discrepancies can occur, especially with high-demand parts, and we apologise for the conflicting updates you received regarding availability and dispatch. This is not the standard we aim to provide.
Regarding your refund, this should have been processed without delay once confirmed, and we sincerely apologise that this was not completed as expected.
We appreciate your patience and apologise again for the inconvenience caused. Please contact us directly with your order details if there are any further queries but I can see this has already been resolved for you
Regards
Online Automotive
Top notch service and price.
The part I bought I had found hard to source elsewhere, except a dealer, which of course was WAY more expensive.
Great to be able to very easily chat to a person who was extremely knowledgeable and helpful.
10/10.
I will definitely be back.
Thank You.
14 maja 2026
Odpowiedź od Online Automotive Ltd
Hi Richard,
Thank you for your fantastic feedback!
We’re really pleased we could help source the part for you and provide a more cost-effective alternative to dealer pricing. It’s great to hear that you found our team knowledgeable and easy to deal with — that’s exactly what we aim for.
We truly appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
Delivery ok BUT I DIDNT SIGN UP FOR…
Delivery ok BUT I DIDNT SIGN UP FOR BEING BOMBARDED WITH EMAILS
3 czerwca 2026
Odpowiedź od Online Automotive Ltd
Hi Steve,
Thank you for your feedback.
We’re glad to hear your delivery arrived as expected, but we’re sorry to hear you were unhappy with the follow-up emails.
We do not intend to send unwanted communications, and you can opt out of marketing emails at any time using the unsubscribe link included in all messages. We have also taken note of your feedback to review our communication settings.
Apologies again for any inconvenience caused, and thank you for bringing this to our attention.
Regards
Online Automotive
Parts ordered and received in 3 days
22 maja 2026
Odpowiedź od Online Automotive Ltd
Hi Andrew,
Thank you for your feedback!
We’re really pleased to hear your parts arrived quickly and that everything went smoothly. We aim to keep delivery times as fast and reliable as possible.
We appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
Website said a part was compatible
Website said a part was compatible, so ordered and it was incorrect. Tried to send back and was refused a refund and the customer service is shocking as replies can take days and now i'm being ignored. Avoid, unless you want to be left with a part you cannot use.
1 czerwca 2026
Odpowiedź od Online Automotive Ltd
Hi Lee,
We’re sorry to hear about your experience and understand your frustration.
Our compatibility tools are designed to guide customers, but in some cases additional checks are required to ensure the correct fitment.
We can confirm that we have already advised that the item can be returned to us, and instructions have been provided accordingly. We do not ignore customer enquiries, so we’re concerned to hear this and will review your case to ensure everything is progressing as it should.
Please contact us directly with your order details if you require any further assistance, and we will ensure this is followed through.
We apologise again for any inconvenience caused.
Regards
Online Automotive
Odpowiedź od Online Automotive Ltd
Hi Jay,
Thank you for your great feedback!
We’re really pleased to hear you found our service quick and efficient. That’s exactly what we aim to deliver for every customer.
We appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
Great price and service
Great price and service, these guys really care about service. Rather than send out the wrong component they checked and double checked.
I bought a radiator for my motorhome and the computer said NO as it couldn’t find it on the system, so I got a call the next morning to confirm it was the correct model. Great service.
14 maja 2026
Odpowiedź od Online Automotive Ltd
Hi Steven,
Thank you for your fantastic feedback!
We’re really pleased to hear you were happy with both the price and service. Taking the time to check and double check compatibility is something we take seriously, so it’s great to know that made a difference in your experience.
We’re glad our team could assist in confirming the correct radiator for your motorhome, even when the system couldn’t initially match it.
We appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
Odpowiedź od Online Automotive Ltd
Thank you for your feedback!
We’re really pleased to hear your order arrived quickly and that everything was correct. Providing fast and accurate service is exactly what we aim for.
We appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
Part Never aaruved when asked to be…
Part Never aaruved when asked to be redirected to post office that was post office fault but then promised refund. A month later not got it!!!
28 kwietnia 2026
Odpowiedź od Online Automotive Ltd
We’re sorry to hear about your experience and understand your frustration.
From what you’ve described, the redirection issue occurred with the postal service, which is unfortunately outside of our control. However, we do appreciate that the delay in receiving your refund has added to the inconvenience, and we apologise for this.
We can see this has all been resolved
Apologies again for the inconvenience caused.
Regards
Online Automotive
Would have given 5 stars if I didn’t…
Would have given 5 stars if I didn’t have to modify the mounting for my Audi A3. The mountings supplied were unused, I had to use the original mounting brackets with some adjustments.
The quality of the silencer is superb as was the communication with Joe and the delivery process. Next day free delivery excellent!!
I could not get this silencer from Audi as it is not available any more, and it was out of stock from all other motor factors !!
All in all a great service
5 maja 2026
Odpowiedź od Online Automotive Ltd
Hi Chris,
Thank you for your detailed feedback!
We’re really pleased to hear you were happy with the quality of the silencer, our communication, and the delivery service. It’s great to know we could help source a part that’s no longer available elsewhere.
We appreciate your comments regarding the mounting adjustments and will take this on board as feedback.
Thank you again for your support, and we look forward to helping you again in the future.
Regards
Online Automotive
Great service and communication
Great service and communication, would definitely recommend.
20 maja 2026
Odpowiedź od Online Automotive Ltd
Hi Sammie,
Thank you for your great feedback!
We’re really pleased to hear you were happy with our service and communication. Your recommendation means a lot to us.
We appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
I would give them 0/5 stars if it was…
I would give them 0/5 stars if it was possible, ordered an exhaust and was told it was the correct one for the car they then phoned me after placing the order to tell me it wasn’t the correct one we then emailed for 2 weeks regarding the correct one and they wanted additional money for the supposed correct one, I asked for a refund and I’m now on week 3 of waiting for this refund, I would highly recommend anyone from not using this site as it seems like a scam and they’ll do anything to not give you a refund. Absolute shambles of a company.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Online Automotive Ltd
Hi Calum,
We’re sorry to hear about your experience and are concerned by the points you’ve raised.
In some cases, initial part selections can require further verification to ensure correct fitment, which is why our team contacted you before dispatch. We understand this can be frustrating, particularly when you need the part urgently.
Regarding your refund, this should have been processed promptly once confirmed, and we apologise for the delay you’ve experienced.
Regards
Online Automotive
Asking for more money for the parts ordered at later email.
Ordered complete exhaust system online and within 24hrs after taking payment for parts that were shown by the vehicle registration search showed compatible now they emailing saying the parts are not all compatible with my vehicle now even though the exhaust was ordered as one complete system including the catalytic converter. Wanting over £125 extra now but it was their fault and they know the system online does this regularly to customers u fairly as their system when you enter your registration clearly states parts are compatible.in the first instance.. rude customer service who blamed the consumer for ordering.
25 maja 2026
Opinia niezależna
Collected on the morning of ordering.
25 maja 2026
Odpowiedź od Online Automotive Ltd
Hi Terry,
Thank you for your feedback!
We’re really pleased to hear your order was ready for collection so quickly. We aim to make the process as convenient and efficient as possible.
We appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
Great company, fast delt
Middle silencer ordered which arrived a few days later. Well packed, no marks from shipment which is great.
I would use this company again for any part i need for the car.
22 listopada 2025
Odpowiedź od Online Automotive Ltd
Hi Henri,
Thank you for your great feedback!
We’re really pleased to hear your order arrived safely and well packaged, and that you were happy with the overall experience. It’s great to know you’d choose us again for future parts.
We appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
Odpowiedź od Online Automotive Ltd
Hi Colin,
Thank you for your continued support!
We’re really pleased to hear you consistently receive good service from us. That’s exactly what we strive for every time.
We appreciate your loyalty and look forward to helping you again in the future.
Regards
Online Automotive
Excellent customer service
Excellent customer service, always exceptional big thumbs up 👍🏻👍🏻
17 maja 2026
Odpowiedź od Online Automotive Ltd
Hi Jay,
Thank you for your fantastic feedback!
We’re really pleased to hear you’ve had consistently excellent service from our team. Your support and kind words mean a lot to us.
We look forward to helping you again in the future.
Regards
Online Automotive
Customer First
Ordered a pair of shocks, one arrived. The other was sent but packaged differently. I was asked for photographs & waited a week for confirmation that I had a pair. Seemed that sorting out your supply problem was more important than getting my car back on the road.
13 maja 2026
Odpowiedź od Online Automotive Ltd
We’re sorry to hear about your experience and understand how frustrating this must have been, especially with your vehicle off the road.
In situations like this, we do request photographs to confirm what has been received so we can accurately resolve any discrepancies with supply and ensure the correct parts are provided. We appreciate this can cause delays, and we apologise for the inconvenience caused while this was being checked.
Thank you for your feedback.
Regards
Online Automotive
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