OneWeekDrivingCourse.co.uk LTD Recenzje 

172
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have had a 36 hour course with Kevin, Kevin's patience and helpful skills is what has helped me progress over the course and this has led me to pass . Overall I would highly recommend Kevin to a... Zobacz więcej

Oceniono na 5 z 5

Highly recommend this school. Booking was easy and the driving instructor Zoltan Nagy (Zoli) was excellent! He helped me build the confidence I needed and I passed my test with only one minor.

Oceniono na 1 z 5

Don't give them a penny...how I guess it works you pay your deposit and then you pay the instructor the remaining balance on your course start date... only that's the only one you get has the driving... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I undertook an 18 hour week intensive driving course under the expert guidance of Mike Truss. He was patient and made driving simple. Championing personal responsibility, control and habits to ensure... Zobacz więcej

Informacje dotyczące firmy

  1. Szkoła nauki jazdy

Informacje przekazane przez różne źródła zewnętrzne

Pass your Test in a Week We have over 2000+ Customer reviews on our site http://www.oneweekdrivingcourse.co.uk/customer-reviews/video_testimonials.htm


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

172 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(172)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

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Oceniono na 5 z 5

A better way to learn

Bough the course for my nephew, who was struggling to make progress on weekly driving lessons. After a week, he went on to pass his test and got a lot more from it! Thoroughly recommend.

22 czerwca 2020
Opinia niezależna
Oceniono na 1 z 5

Incredibly Poor

Incredibly Poor

Had to wait for a month for any sort of intense booking only for the booking itself to be cancelled a few days beforehand with no information or contact given, poor communication and instructors. AVOID.

2 marca 2020
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

Things dont always work out - on this occasion an instructor having surgery in hospital.

In general , most companies are booked up for some weeks in advance.

As soon as the instructor informed us of his operation , which was just a few days before the course,
we did message the student both by email and text - but received no reply

I did speak to the student on the Monday morning - who said he works 7am to 9pm , so had been too busy to check his messages.

The deposit has been refunded and we apologise to the student
However the instructor having short notice surgery is beyond our control.

Oceniono na 5 z 5

Driving

Very good driving instructor helped me pass he keep clam throughout and didn’t over complicate anything

15 listopada 2019
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

We have passed on your message to your instructor Norman

Thanks from all at OneWeekDrivingCourse.co.uk

Oceniono na 1 z 5

I finished my driving course yesterday…

I finished my driving course yesterday with a failed test which is no surprise as my instructor was from Manchester and didn't know any of the test routes in York. Not only this, I was made to feel like I was always making mistakes. He was extremely critical and I wouldn't recommend at all.

14 listopada 2019
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

The instructors response to Bethany Carrs email

"I am very confused after reading this complaint email as every Day Bethany told me how much she was enjoying her lessons, how much she had learnt and how much more confident she felt day by day.

I will now address each section of the complaint....


1. my instructor was from Manchester and didn't know any of the test routes in York

That’s correct I am from Manchester but I have conducted many many courses in the york area with many passes too. -

I do not teach test routes and never will, I do however try to teach the pupil how to read the road ahead and show them as many roads/junctions especially the tricky ones (which Bethany really struggled with) as possible.

the test centre has recently relocated to a new location only 10 mins away from the old test centre so many of the roads used are the same as the old centre, however ultimately being 10 mins away they will use some new roads - I showed Bethany all the roads they could possibly use within the hrs she had booked while at the same time teaching/coaching her to drive and helping her with her ocd and anxiety also ( which she told me she had)

2. He was extremely critical and went on and on when I made a slight mistake which made me feel like crying and made me lose confidence

Again I am bemused as Bethany told me many times how I was the best instructor she had ever had and how much she had learnt and how patient I was compared to her previous instructors (one being a relative who she really did not get in with)

3. He asked me if I wanted to pick my daughter up from school and drive home, to which I said I don't have a car seat and he said it's okay it isn't far. Not only am I a learner it is illegal!

I did indeed ask her if she wanted to pick her daughter up but after asking if she had a car seat and her reply was no, I said it would be best not to

I think she has misheard me when I said in an emergency and providing it was a short journey it was ok to not use a child seat, however as this was not an emergency I would recommend against it.

4. I told him I was losing confidence due to how he was making me feel to which he said what do you want me to do, I said oh nothing I'll be fine. He kept telling me I was doing things that I knew I wasn't! He confused me on instructions like which lane to be in for example.

Bethany never ever told me she was losing confidence as I’ve said above she told me many many times how confident she was compared to the day before

5. Also I performed an emergency stop like asked and yet again he criticized me saying my breaking was too hard. If a child ran out that is exactly the right thing to do. I then had to do it again which he said was too soft so I then did it again which he said was better, by this point he's made me feel stressed

This is correct I did explain that her 1st attempt at the E-stop was way too harsh and then the 2nd attempt was too soft which is why we tried a 3rd time which was the best of all - this is called learning!

6. I feel Darren doesn't really have a lot of patience and going on and on when ive made mistakes has made me feel very small and embarrassed.

I have the patience of a saint which again on many occasions Bethany praised me on.

This is a review from the last pupil I taught from York only a couple of weeks ago.....

“I did a 6 day course with Darren - at 60 years of age, I was very uncertain about learning to drive, but I needn’t have been.

Darren’s calm approach helped me get to grips with my nerves, and his thoroughness meant that by the time I took and passed the test, I felt ready to drive safely, not just tick enough boxes to squeeze through the test.

I’d recommend Darren to anyone who’s nervous about starting to drive, for whatever reason.”

7. On the way back home from my test he barely spoke 2 words to me and I cried when I got home

I did try to speak to Bethany about how she felt her went on her way home but all I got was a grunt or I don’t know when I asked her anything ( she was more interested in playing on her phone).

she did say it was the hardest route/roads ever but after reviewing her test via my dash cam it doesn’t appear to be as difficult as Bethany made out .

8. This whole experience has been a waste of a lot of money and I would appreciate a full refund

I totally disagree!!

Oceniono na 1 z 5

Trust the other reviews abou this…

Trust the other reviews abou this company they are all true and have the misfortune to experience them myself.
If I could give no stars I would !

14 sierpnia 2019
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

we replied in detail to the original lengthy review , which has now been removed by the reviewer.

Oceniono na 1 z 5

DO NOT BOOK

Do not book! Very unprofessional and such a waste of money. Search around and book with an instructor not a course, especially not with this company!

14 sierpnia 2019
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

we replied in detail to the original lengthy review , which has now been removed by the reviewer.

Oceniono na 1 z 5

READ BEFORE BOOKING WITH ONEWEEKDRIVINGCOURSE

The instructor cancelled the driving course 3 days before it was due to start, citing various excuses without even an apology. When phoned to discuss with the head office(which has liberal opening hours) I was made to feel like this was my fault and spoken to in a condescending and derogatory fashion, and then the gentleman refused to answer the phone and had his subordinate attempt to handle the matter completely emasculating himself. Fortunately I had paid the deposit with PayPal to secure it but even then I had to point out I would claim it back through PayPal’s recovery scheme before they came to there senses and refunded the money immediately. Never use this company as they are not reliable and have no concept of customer service. If you want to learn to drive choose anyone but these “instructors”
IN RESPONSE TO COMMENT BELOW:
the instructor contacted me via email with little time or regard to make preparations, and rather offering he had already made the decision himself, which is redundant, as his colleague(as with himself) couldn’t be bothered to pickup a phone, whilst using multiple excuses to shift the blame from himself, I feel awful for the instructor who is having family issues and think it’s distinctly unprofessional for the company to use his bereavement as an excuse as to why they not honour there business dealings, this would infuriate and embarrass me if I found out one of my colleagues was attempting this. The company’s response as with previous reviews is laughable and they still refuse to assume any responsibility for being incompetent and cannot understand why wasting someone’s time and money may be an issue. To confirm I had to phone 4 times and explain I would have paypal decide the matter regarding the refund. I repeat DO NOT CONSIDER ONEWEEKDRIVINGCOURSE at all

1 sierpnia 2019
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

unfortunately the instructor had contacted us to inform us that he had suffered a family bereavement and was going to contact the student to offer to either reschedule the course
or get one of his colleagues to carry out the course
The student refused this and asked for a refund , which was processed that morning, within 10 minutes

in response to the several edits

unfortunately when someone dies , there is no warning and therefore no opportunity to give notice.

the instructor made efforts to provide a solution , including another colleague to carry out the course.
Patrick Hawkes - refused this offer immediately

We refunded the course within 10 minutes of the initial phone call - so 4 phone calls within that time seems a little strange.
, so unsure what else we could have done.

Oceniono na 1 z 5

Avoid Avoid Avoid

IN RESPONSE TO THE BELOW: I was not struggling with the long hours, I never even did a full day (which I paid for). How do I know I would have struggled when I never got the hours in the first place? Yet more lies. The instructor was already booked up and didn't know he had lessons with me - I have messages proving this. You are, however, right that I had to end lessons with this criminal instructor (criminal because he does break the law - phones whilst teaching is not okay). I could not afford to take more time off of work. I booked an intensive course for a reason. The instructor has never been ignored, however I have been and continue to be by this company. PLEASE DO NOT BOOK THROUGH THIS COMPANY UNLESS YOU CAN AFFORD TO THROW THOUSANDS OF POUNDS AWAY! The trust pilot score speaks for itself. This company is disgusting and they only care about the £££. I have spoken to the instructor who tells me to speak to you - again I have evidence of this. It also doesn't take away from the fact that you have been no help at all when I am your customer, and you will hire anyone off the streets to teach people who put faith in your company.

I booked a 7 day course with this company and to be honest it's one of the worst decisions of my life.
I booked a 10 day course for £1400 and I've literally been absolutely conned. My instructor wasn't even aware I was due to start with him, then he just works me around everybody else.
Now let me tell you about the instructor
When I stalled he would clap and say "well done" sarcastically.
He would constantly insult my driving skills and brag on how good he is.
He would be constantly on the phone while I was driving.
He would change times last minute constantly. However if I tried to do the same (giving 24 hour notice) I would lose my time and money for that lesson.
But heres the worst thing he done three times. When I went to use the indicator or change gear unnecessarily, he would aggressively slap my hand to clearly cause pain. What instructor does that???
So I informed oneweekdrivingcourse of the issues and what happened. Guess what, they didn't care and had no interest at all on the matter.

This company will take your money and leave you high and dry if the anything bad happens.
This company is the most unprofessional, incompetent and waste of money and time I have ever encountered.
Do yourself the biggest favour in your life and find one through word-of-mouth locally.

AVOID THIS COMPANY LIKE THE PLAGUE.
SCAM SCAM SCAM

27 lipca 2019
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

Having spoken to the instructor he informs us that

Adam Gooding found the intensive hours too long and so reduced hours per day were offered.

The instructor delayed the test and told Adam he would need to take extra hours to be ready for the test,
This was refused.

We have told the student repeatedly to contact the instructor regarding any remaining outstanding hours and to discuss a solution with the instructor
He refuses to do this.

Oceniono na 1 z 5

Bunch of Cowboys

EDIT: I can assure you that this company is terrible even if it replies telling people about the .com version, that is just an excuse. This review is about this site and I can imagine most, if not all, of the others are too. My opinion is that .com probably has alot of the bad reviews meant for here!

I'd give zero stars if I could. Spent over £1000 on this course, got messed around with dates twice, then couldn't finish the lessons. I didn't even get the lessons in the place I first asked for.

The reason why? The ten day course IS NOT TEN DAYS! It's been over a month now and I still haven't had all of my lessons. My instructor had triple booked himself. He told me if I couldn't go with his timings then I'd lose all of my money. His timings? Two hours a day. But of course none of this came to light until I had paid in full. I have since had to say I can't attend them. The reason I booked this course was due to time constraints and getting the time off work, now I have had to go back to work because I simply cannot waste more time waiting around for lessons which has put me at a massive loss.

Esyas is a horrible instructor. He would hit my hand and arm, be on his phone whilst teaching, tut and make sarcastic comments, laughed about making other students cry, would change times last minute, would always turn up late, shouted a lot, sarcastic clapping from lesson three onwards for making mistakes, swearing at me, calling me names, laughing at me, would always go on about how he's amazing at driving and how terrible I was. He made me a nervous wreck when driving and I'm actually worse now than when I started because I physically shake when I'm in a car.

I then told this company about what had happened and all they could do was show the terms and conditions saying any dispute goes straight to the instructor and offered no support with this. They have basically said "not my problem". But it is your problem. I booked through YOUR company. You took MY money. Surely you have a duty of care to the people purchasing through yourselves, surely you should vet the instructors before trusting them with your company name.

I've since been offered £100 in compensation from the instructor which doesn't even cover the lessons I couldn't take because it had passed the four week point, and the test I couldn't take because my instructor didn't have the time for me once he had the money.

It's a complete and utter joke - this is a cowboy company and if you've had a good experience, you've been lucky enough to get a good instructor because this company does not care about you once it has your money.

I didn't get what I paid for, I didn't learn how to drive, I was lied to from the off. I should add that I can drive forklifts, tractors, telescopic handlers, etc. I was doing this to get road smarts more than anything else.

PLEASE DO NOT BOOK THROUGH THIS COMPANY! If you want a 10 day/week long/5 day course, ring driving instructors near you for quotes instead of booking through this money grabbing company. They do not care and do not offer a single level of protection. They take your money to do what you can do yourself and do a bad job at that.

27 lipca 2019
Opinia niezależna
Oceniono na 1 z 5

AVOID !!! The worst driving company going

Absolutely shocking company !!! From my experience I would AVOID at all costs !!! And before they comment I am referring to oneweekdrivingcourse.co.uk !!!
I was given an instructor in January last year who I was immediately unhappy with the style of teaching was poor and unsafe, he made comments which made me in turn feel very uncomfortable to include cat calling 3 women on the pavement saying “Pia drop me off here”. In my opinion this is not professional behaviour !!
The company were unprofessional in their response even hanging the phone up on me when I requested a new instructor or my money back.
Later into my lessons my instructor was arrested (and has just been convicted for numerous sex offences) the company stilllwe me a considerable amount of money (£800) to which they are refusing to give me!!!
My phone calls are usually avoided and dealt with in a rude and Abusive manner !!!
I’m very upset by my experience with this company and think as a result they don’t deserve any custom !!!
They have however given me my test fee back which in my opinion proves liability, so money outstanding is still however quite a considerable fee! I’ve not had an explanation about this even now to which I do feel like I really deserve one !!

23 marca 2019
Opinia niezależna
Oceniono na 1 z 5

RIP OFF MERCHANTS

Paid a deposit and had no replies from them in over a week, chasing these guys for a full refund seems to be a nightmare ,even though according to the Terms and Conditions i am due a full refund getting hold of them seems to be nigh on impossible.
i had booked my own theory test and their t & C clearly state they cant action anything till you pass this test so i shouldnt come under any sort of admin charge.
AVOID THIS COMPANY AT ALL COSTS THEY ARE RIP OFF MERCHANTS
the reply below, unfortunately your company does not have a website so my review here stands

3 sierpnia 2018
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

please check carefully which company you have booked with

we are OneWeekDrivngCourse.co.uk

I think you have booked with a company ending .com

check the address your emails are from and if you have a reference number that is definately the case.


Please email bookings@oneweekdrivingcourse.co.uk with your full name and postcode , as without this we cannot look any further


please remove this review if the above is correct.


?? we have given you the website address as above - so clearly you are unaware of which company you have booked with
by all means call us on 03333 200417 the number on our website to clear this up



Despite repeated attempts to contact this person, including the find reviewer trustpilot option we have still had not contact from this person.

This is clearly for another company - as nowhere on our website does it give such information

Oceniono na 5 z 5

Really happy with this course

This course was amazing, it truly helped me improve in areas where I didn't feel as though I was confident. My instructor was calm and very laid back whilst maintaining a high level of professionalism. I would recommend this course to anyone who needs to do there driving test quickly and get the best score they possibly can.

1 lutego 2018
Opinia niezależna
Oceniono na 5 z 5

A really great experience

A really great experience! The website was simple to use, the company were happy to answer my questions after I had made the booking and the instructor I was assigned was fantastic - I passed first time after taking the 36 hour course!! So pleased!!

29 stycznia 2018
Opinia niezależna
Oceniono na 5 z 5

Fantastic experience

Fantastic knowledgeable teacher with loads of great advice... exactly what I needed to push me over the line from learner to passed and this kind of course is great if your always working and can only get a week off work as I did :D highly recommend this to anyone and everyone

28 stycznia 2018
Opinia niezależna
Oceniono na 1 z 5

One word AVOID

One word AVOID! Please research the company and look further than there website for reviews.
I have never come across a company quite like it after paying just under a grand for a 6 hour a day course my instructor short changed me nearly an hour a day. His attitude in the car is extremely unprofessional. I can't quote the language and distasteful comments he made towards women however all I'll say is he is by far the worst person I could have dealt with

I'm seeking legal advice against the company. There are so many other companies out there for less money and much better service AVOID AVOID AVOID

17 listopada 2017
Opinia niezależna
Logo OneWeekDrivingCourse.co.uk LTD

Odpowiedź od OneWeekDrivingCourse.co.uk LTD

we do not tend to ask for reviews on trustpilot , our main source of reviews being freeindex.

Abigail Brown's course was from Monday to Friday -
She contacted us at the end of the 3rd day to say she felt the hours were not correct.
We advised her to speak to her instructor, who I understand arranged to add extra time to the Thursday and Friday.
Unfortunately the instructors car broke down on the Thursday morning and he was unable to get a replacement in time to complete the course.
Abigail indicated she did not wish to continue with this instructor , so the instructor agreed to refund her 2 days of tuition and we booked her another test ( as the fee for the Friday test was now lost ).
It is not possible to have standby instructors on hand at such short notice to complete the course. Normally the instructor would have completed the course once his car was repaired , but the student did not wish this.
We do not operate as a "not for profit" company.

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