OneWeekDrivingCourse.co.uk LTD Recenzje 

This place is an absolute joke. The only good thing is that my instructor has been really helpful.
They decided to not tell me when a test had been booked at all - and then moved my test without checking if the instructor could do the date. Zero consideration for anyone but making their money.

They state they weren’t informed however I sent a message through their portal months ago. Had they informed me and COMMUNICATED WITH THEIR CUSTOMER I could have made arrangements for the earlier test date. But no, they decided not to communicate and completely ruin my driving experience and I’m now left an anxious mess with no idea when my test will be. Stand by what I said. An absolute joke.

Unfortunately, the great instructor I had (Rob), has been overshadowed by One Week Driving not informing you about extremely relevant mask rules which lead to my test being cancelled without a refund or re-booking. A great instructor overshadowed by a critical lack of important information and terrible customer support.

Appalling service, avoid at all costs!! the courses are cancelled last minute, whilst they've been sitting on your deposit for 3 months. Should not be allowed to operate, have spoken to someone who assures me that we will receive a refund, I will update this post once received.

Booked a course in early June paid in full for September 6th, found August 20th that my course was cancelled due to lack of instructors. Do not book.

Steve was an absolute delight to learn to drive with. Great advice and kept me calm. Really happy that I passed first time!

I had booked onto one of their courses over 3 months in advance. Three weeks before I was due to start the course, I emailed to ask why I no longer had an instructor assigned, as I previously had one assigned. The reply I received was along the lines of “we had to remove the instructor we assigned to you and we can’t find you an instructor. Would you like to wait an extra three months or would you like a refund?”

If I hadn’t have asked about my instructor, they wouldn’t have told me. With such short notice, I was unable to book anywhere else within the only time frame where I could complete my driving. Absolutely appalling communication would definitely avoid this company.

Waste of money gave me an instructor who couldn't be bothered teaching me didn't want to do sat nav, local routes , even stopping to the side of the road and then when I had a test at 8 in the morning she was late I rang her and she was still in bed so yeh waste of money

Arranged many months ago for my daughter who planned her intensive course returning from University overseas. We get notified with very short notice that could not find an instructor. It also turns out that the test was never booked for the last hour or even the last day of her course, or even in the same town that her course would have been. Read the many reviews like this and DO NOT USE THEM.

AVOID!!! Shocking company. Allocated us a useless driving instructor who failed to turn up for lessons or maintain positive communications. Company has only refunded us in part, still waiting on the rest of our money. We had to cancel our test date with DVSA, the refund was sent back to oneweekdrivingschool.co.uk and they are saying that we are not having it back because we should have changed the test date and not cancelled it! Money greedy company. AVOID AVOID AVOID!!!

Took a 5 day 30 hours course.
The office book everything and very quickly, it is a very easy process

The instructor was very patient with me and I passed first time.
I highly recommend this company and the intensive course, the nature of the course helps not to think as your driving everyday and don’t forget things that you would forget weekly.
It also took the pressure off taking the test, I didn’t have the time to work

Now that lockdown has ended again and driving tests are becoming available again I advise people NOT TO ARRANGE ANYTHING WITH THIS COMPANY. They will sell you a week's intensive course with a test at the end but will then tell you, AFTER YOU HAVE PAID YOUR DEPOSIT, that they can't actually give you a course with a test at the end. When you inevitably ask for your money back they'll tell you it is simply 'non-refundable'. DO NOT FALL FOR THIS SCAM.

Terrible company - please avoid, not even sure what they do but have told them due to private issues and covid I can't complete my remaining hours. Said they told me before I paid that there's no refunds, there is zero documentation saying this so they have just straight taken my money for nothing in return. Do avoid. They acknowledge I have 12 hours left but refuse to refund them even though I am unable to complete them, not due to failing as I actually passed my theory as they well know. I also never said it's because I don't think I'd pass and they have this on email! "Hi there,
I emailed one of your representatives who has been very unhelpful. I explained that I need to cancel my test booking and everything etc. as due to Covid I'm having to move back to London to care for someone. I appreciate the lockdown is out of your hands though I'm now not able to do my hours or a test as I'll have to be isolating for an unknown amount of time. I paid you guys to arrange my hours and tests and now that I'm asking for help you don't reply. Please look to resolve this ASAP." Unable to read as you can see in their reply.

Words fail me. My son paid a deposit of £380 for an intensive course in September 2020. It has since been cancelled 3 times due to covid , obviously this is expected however not my sons fault. My son is in the Navy and has now been posted away for 8 months, I telephoned and explained this and requested a refund. I got a repeated answer of "our policy states no refund on deposits". I understand that every company needs a policy for refunds, but companies also need to use their discretion in circumstances beyond our control. The government have set out guidelines about deposits being refunded due to the virus its such a shame in this terrible time that this company are obviously not taking these guidelines.
I am now having to go down the trading standards route as this company do not see reason.

In your reply which you also fail to mentioned you do not cover the area he will be coming back into.

too add he is based at Portsmouth his home is in Lincolnshire which on the website is a place that is NOT covered and proof could be sent if the business owner was interested but he obviously isnt

What an incredibly disorganised and frustrating experience you have provided. You have already cancelled and changed instructor once, and now have left it until a week before it is due to commence to notify me of a mistake on your part, despite the booking being made over 3 months ago. It will now be too late for me to I put other arrangements in place as I have to work around the school holidays

Following the reply: Please take the time to read as I have already mentioned the reason for my late reply. Also, how would this be relevant to my issue? The fact that I write a late review has nothing to do with the fact that you don't offer the service you are getting paid for, either making me feel better about the whole experience. And just to make it clear: you couldn't provide the promise service, which was an instructor for the period I needed so I have asked for refund. I have mentioned all the details before doing the payment. You are lucky I have only wrote a review. That is a cheap price to pay for the way I have been treated by your customer service, not mentioning the actual issue with the instructor. I have never been so humiliated in my life. I am not going to argue about this anymore. There are so many reviews here specifically mentioning the customer service hanging up on other clients, just like it happened to me. There are also reviews about making the rules as you go along. It is my right to write my experience as complaning didn't solve my issues. Please prove yourself professional and accept you messed this up. That is what a good company will do, apologise and move on. You definitely prefer to argue with customers instead of looking to see if there is something wrong with your staff and procedures. I call this a joke.

No matter how desperate are you, do not book with them. They are not reliable. No communication between you, the company and the instructors. I would rate 0 if I could. More details to follow.

Update:
I actually just now seen the reply.
I have asked for my money back because when I wanted to book I have mentioned my Theory will expire on the 10th of December and the test was booked by myself a few days prior to that. I have been reassured that there is an instructor available so I have made the payment.
The instructor called, we had a chat (he was very happy I was not Russian). I have explained everything and he said he needs to find out if he can help me with the test date, as he was not sure if he is free. He then said he will call me the next day to confirm, which was much appreciated as I would've have to find another school or driving Instructor, so time was at the essence. He message me at 10pm on the day I called the company raising my concerns (yes, I had to call because he never came back to let me know and because I was running out of time , I chase this ). I am not sure if that was part of the plan to let the time pass so I will have the lessons on different dates but he said he cannot do it, as he is having a test or a lesson with someone else (which I am sure the company knew about). I have called him after reading this and he proposed to change the test date. I have told him this will be impossible because my theory is expiring a few days later (covid19 was the reason I got into this situation). The instructor then said to call the company.
Next day, I have called and they said that they cannot help me as they don't have another instructor and I said I will then need a refund. Wouldn't anyone ask for a refund in this case?!
There has been quite a few calls to them as they hang up on me multiple times and even pretend they don't understand my English. I have been working in Education ever since I moved to England, I am sure my English is not perfect but it is fine, no one complained before about this or had trouble understanding me.
THEY ARE VERY RUDE AND UNPROFESSIONAL. Yes, this was the first time I felt treated differently.
They agreed in the end to a partial refund as the company rules say they have an "admin fee" (which I was not made aware at the time of the payment).I was not ok with this because I have made myself clear of my needs and they failed to provide the service I paid for. Not to mention this happened over a few days, days that I had to waste trying to get my money back instead of spending the time to try to find another instructor.
If you need proof of how rude they are just look of how they address to their customers: "this lady". Thank you sir, but I do have a name. I am just really sorry I have not recorded the phone calls and take this further. You are, in my opinion, scammed me.
Fortunately, I did found another company and another instructor after this very upsetting and stressful situation that they caused.
I think you should be more careful when hiring. He was definitely xenophobic and the conversation about how happy he was for not being Russian was quite odd. And just to mention, that was not the reason I didn't want to have any lessons with him as I do not care about other people's beliefs. The reason was, both the company and the instructor have made a promise: the company to provide an instructor for my dates and the instructor to call me next day so I know if I should keep looking or not. The worst customer service ever.

absolute shambles of a company. Paid my deposit and booked a course which was changed weekly. No test booked then the instructor wanted me to do driving hours without even having a test booked which I refused. Got a test booked which the instructor refused to take me for as she didn't want to wake up that early asked for a new one which was refused safe to say I cancelled and wanting a refund which one week will not respond to my emails the company is an nightmare to deal with

this company also thinks its OK to breach data protection and waits 2 weeks before my new test with my own instructor to log on using my details and cancelled my driving test what gives you this right I got a refund of 92 leaving you with 63 the money to cover my already booked test
you changed my details on the dvsa to ur contact details and email !
Then email me after saying you have cancelled my driving test that wasnt even through your company 🙃 but thats OK you can wait for ur refund now im left waiting till December for another test !

Please read this before thinking about using them.
My son paid £1080 for a weeks course 30 hours after his 23rd hour the instructor stated he owed £70 for a tyre, when I complained to the instructor and asked him to provide writing proof of my son signing anything that stated this he backed down however I also stated that my son has no faith in him anymore and would like a refund of £252 he agreed to £175 as he stated that he was paid £750 for the 30 hours. So the web site took £330 for arranging this poor performance and then when questioned wash their hands of all responsibility.
This is borderline fraud in my eyes what other responsibilities are they ignoring? In your own interest avoid like the plague. I won’t be changing this review you have made your statement and hid behind your policies.
I hope karma comes around soon

I took this course one year ago, the driving instructor was changed, which was fine as the man I was originally meant to learn with no longer worked for the company. The new instructer I was given already had a number of students so was rushing to fit me in (luckily I had taken 2 weeks of work) otherwise this would have been impractical. My issue is that I was assured by the company that they are qualified to teach people with SPLDs. This appeared not to be the case as the instructor I was with was extremely impatient and often shouted at me. There was a complete lack of support towards being a new driver and as a result gave me extreme anxiety to be in the car with him. Also the location of my test changed three times resulting in me taking the test in an area I had very little knowledge of as I only had a few hours to get used to the roads there.
I now drive with a very professional driving instructer who has helped me correct my driving as the driving method I was taught on this course was wrong. It felt very rushed and just a money grab from the company and the instructor. I recommend any future learners please do their research before paying.

Great website, simple and easy to use.