I wish I'd checked with Trustpilot before using Microsoft 365 as I can now see just how badly they are rated. Appalling customer service. I was chatting online with a customer service representativ... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It is very difficult trying to cancel a Microsoft Office Subscribtion. 7/5/26 MS Office charged my account the annual $108.24, when I tried to cancel and get my money back, they told me I need my acco... Zobacz więcej
To offer even a star is a step to far, it's almost impossible to renew my micro soft office 365. You follow steps to renew, a white screen with micro soft / challenge appears. its takes you no furth... Zobacz więcej
MS versucht seit Jahren die Anwender zu einem Jahresabonnement zu zwingen. Die Qualität lässt jedoch immer mehr zu wünschen übrig. Beispielsweise ist es mir in letzter Zeit mehrfach passiert, dass ein... Zobacz więcej
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Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
It's shameful ...
It's shameful the trouble I have to go through just to pay for my monthly Microsoft 365 subscription, despite being an early adopter of Microsoft products. I'm 70 years old and a telecommunications engineer, and the saddest part is, I couldn't even manage to pay. I got tired of changing passwords, dealing with authenticators—it was a never-ending maze. When you finally let me PAY and use Excel, let me KNOW!
Unfassbar
Unfassbar. MS Office 365. Kein automatisches Speichern mehr wenn nicht ONEDRIVE genutzt wird? Ihr solltet wegen unfairer Praktiken einen Mulitmilliardenstrafe bekommen... Ich gehe jetzt jedenfalls OpenSource. Keine braucht eure dumme KI, die eh nichts kann.
Outrageous % Price Increase
While the underlying product is good, increasing a family (£79.99) annual subscription by over 30% to £104.99 in one go appears excessive, disingenuous and downright greedy.
I say disingenuous because I understand that much of the extra cost relates to new AI capabilities. However, like many people, I do not need AI assistance. In fact, I don't even need some Office products: I use Word and Excel, but not PowerPoint, Outlook etc. so I am already paying for product that I don't use.
It is sad and disappointing to see an organisation that occupies (if not a monopoly then at least) a dominant market position abusing it by applying excessive price increases to a captive customer base.
As I am not prepared to pay a £25 annual increase, I've had to reduce my family subscription to a personal one for 2025-2026. Chances are that next year I will end a 30+ year period as a Microsoft Office customer. What a shame.
Truly awful customer support
Truly awful customer support. After many many calls and emails I still cannot log into my admin account. I just want to cancel my subscriptions but I can't even do this until I gain access. I'm essentaily paying more the worse the support is.
Furious
I have been trying to contact microsoft for 2 days. I bought in Dec 24 the license, without realising I cannot add it to my Del laptop as it has a VPN. I took the hit. But now my emails are ignored, I can't get anyone to answer the phone. And they have emailed me to say they are taking £84.99 on the 13thNov25. I had 2 days to cancel. The email is dated 13th Nov, so how on earth can I cancel. This is appalling. If microsoft bother to read these. Contact me
Office 365 just keeps going from bad to worse
Office 365 just keeps going from bad to worse. So many features I love have been broken over the past few years, and Word now has far more bugs than before. The last straw has been replacing the Outlook editor with something very crude/useless, and now none of my shortcuts work any more...
Please just revert to the versions you had a couple of years ago, and STAY THERE. Stop your amateur attempts to redevelop Office, you just keep screwing it up.
Terrible offer
Terrible offer, terrible web based experience, terrible treatment of client
Microsoft set up our Tennant…
Microsoft set up our Tennant incorrectly. They said they fixed it, they did not. I am now having to pay £2k for someone to come and set one up again and migrate all our data over to the new Tennant. Typical big business who doesn't care about anyone but themselves.
Microsoft 365-keine Kundendienst!
Microsoft 365-I paid for it on August 18th and suddenly Microsoft deactivated. Microsoft is not even acknowledging I have a subscription when I try to activate but my account shows I paid for it. Microsoft has no interest in providing customer service either. Use Pages, much more user-friendly! Microsoft sucks!
0 stars ..
0 stars ... Worst service ever, email used to be free, suddenly I pay a subscription to be locked out of my email, saying storage is full even though there's Microsoft 365 charges coming off my cc, as well as one drive and cloud, all charged from Microsoft, but no access to these services, not to mention the fact that you can't get a hold of anyone, but when I finally did, the guy tried to tell me I had to pay $150 for him update or something so it could work ..WTH
I will cancel everything, loose all my photos and old emails before paying another dime for this BS
Microsoft Greed
It's bad enough that Microsoft made this a "subscription" that has to be renewed every year, but now they increased the yearly subscription by over 40%. Is the software going to work better, do the customers get anything additional or is it because they included copilot and that justifies the hugh increase annually. This is what happens when companies have a monopoly over certain products or areas and do not have any competition. They can do whatever they want because most customers don't really have much of a choice.
I'd give it zero if possible
I'd give it zero if possible. 365 has been the biggest pile of rubbish since inception and now is worse than ever.
These morons need to realise being connected to the internet SHOULD BE secondary to every other function in the software.
I recently did a search in new outlook and i got a message saying there are no matching emails online do you want to search locally? Tards.
This is only the tip of the iceberg though, i tried to copy a pic from outlook recently and then tried to paste it into word via control v but guess what nothing was pasted other than a place holder. Now for some idiotic reason control v isn't enough you have to right click then click paste image, another clever move.
Then theres the ridiculous file page (used to be a menu) within all the office garbage. Browse should be the first thing to open when clicking save etc NOT the ambiguous crap for onedrive.
Onedrive takes over steals files and the only way to get the files back out in bulk is the most cumbersome program i have ever seen.
Imho Microsoft no longer deserves anyones business
Updates every other day
Updates every other day. Search function does not work. Slow and very needy , wants a lot of memory to achieve the worst possible office experience. Utter garbage.
It is not what it was cracked up to be
It is not what it was cracked up to be. Too many failures—setting the voice for spoken content is futile. 365 just either will not accept it, and you get the rankling computer voice—or, willy nilly, it will change voices while you’re listening, telling you to sign in before you can choose voice. I’m perpetually signed-in. And autosave. Woeful. Saving documents in general is a lottery. “Can’t save your document right now …” nor for the next four hours. Results in lost work and a spectacularly unsatisfactory experience.
Appalling customer service
Appalling customer service. Pick up the phone to your customers! Stop lying to customers!
I bought 365 personal and can't get it…
I bought 365 personal and can't get it to give me the 1tb of storage. It keeps telling me my storage is full at about 5% usage. Trying to contact Microsoft to get it sorted is like trying to speak to God.
Dog poo is more useful and much more…
Dog poo is more useful and much more thought used in its creation.
The programmers should be publicly flogged for crimes against humanity
I feel this is honest and truthful
Rip Off at 89.99 per year subscription
I renew my Microsoft Office every year so that I can use it on my MAC. I usually pay 59.99 but this year its gone up to 89.99 thats a 50% increase which is an absolute rip off. Ive cancelled now. They cannot keep ripping people off that are loyal customers.
Für Business nicht zu empfehlen.
Für Business nicht zu empfehlen. Die Programme sind inhaltlich gut und der Standard für Schreib- und Rechenprogramme. Das Gesamtpaket M365 darum ist schlecht und zeitaufwendig freizuschalten. Das Unternehmen ist im eigenen Admin-, und Zuständigkeits-Dschungel gefangen und eine reines Beschäftigungsprogramm. Für jedes einzelne Programm ist eine eigene Lizenz fällig. Das M365-Paket ist nicht als Gesamt-Paket nutzbar, monatlicher Business-Tarif hin oder her. Die eigene Darstellung in der Werbung hat nichts mit der Realität zu tun. Komfortzone ohne Bezug zur eigentlichen Wertschöpfung. Im Gesamtpaket zu zeitaufwendig gegenüber Mitbewerbern. Wer in der Lage ist, ein eigenes Rechenzentrum mit sinnfreien Arbeiten und auf Anwesenheitsnachweis zu beschäftigen, kann M365 gern benutzen.
I need help
I need help. I'm being charged €69 a year for Office 365, even though I don't have a subscription. I do have a Microsoft account, but it shows that I'm not tied to a subscription. The phone hotline only gives me an electronic message, and I'm fobbed off. No one answers my emails either. The support via the Microsoft website is a complete joke. I'm just being redirected from one page to another without any opportunity for personal contact. Please stop debiting my money.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








