Oak Furniture Hut  Recenzje 

331
•
Wynik TrustScore: 2.5 na 5

2,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Made an order in December for a coffee table. Called twice in Jan for updates, told they were awaiting stock and delivery would be early Feb latest. Called again today, straight to answerphone, check... Zobacz więcej

Oceniono na 1 z 5

Please avoid this company at all costs...took monies for goods being display cabinets 2 no. believed would be delivered, not received too date. Ordered November 2022...3 delivery dates given and all... Zobacz więcej

Oceniono na 5 z 5

Fabulous 12 draw, half coffer/trunk coffee table. Great communication all the way, read delivery times, be patient and you'll be more than happy. Will buy from again and highly recommend others... Zobacz więcej

Oceniono na 1 z 5

Yep, all same experience here, ordered a bookcase for Dec delivery, and here we are Feb 22, apart from many phone lies and excuses, nothing... Let's assume (hope) they ship the goods to UK fro... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Napisane przez firmę

Oak Furniture Hut is a family run and owned business with vast experience in the furniture industry with only one aim, to provide the best quality solid wood furniture at a very competitive prices, Oak Furniture Hut sells online via the internet, with over 50 different ranges of high quality furniture , you’re bound to find a suitable item for your home, whether you are looking to furnish your dining room , lounge or bedroom. All our furniture is constructed using traditional technique and built to last a lifetime. All our products are obtained from sustainable sources.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

331 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(331)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Great product, terrible delivery service.

This is probably a two-and-a-half star review. The Indian-style sideboard we bought was good quality and at a very reasonable price, compared to similar sideboards on other websites. Delivery and communication about delivery was poor. During the week when the item was supposed to be delivered, I rang for an update and was given a date for the following week. When no delivery slot was given on the website by the morning before delivery, I rang and was told that the delivery would be delayed due to driver sickness. I was offered the following Friday or Saturday, but as I would be away, I plumped for the following Tuesday. None of this was updated on my account on the website.
Then, suddenly, on the Saturday I was away, they attempted to deliver and banged our door so hard that our burglar alarm was set off.
Not a great experience and only rescued by a kind and resourceful neighbour.

12 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Beautiful Wood TV stand

Easy ordering process, advised on date of delivery and accommodated the fact I was on holiday. Delivered as promised. Beautiful piece of furniture that has already received many compliments.

31 sierpnia 2022
Oceniono na 5 z 5

Sydney tall boy

Very pleased with the service and Quality of drawers. Well made. Delivery was quick and kept informed. Will use this company again.

28 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent product

Excellent product; love my new desk which is exactly as expected. Required minimum assembly which is a huge bonus and was kept appraised of the minimal delivery delay of one day. Really impressive communications.

14 września 2022
Opinia niezależna
Oceniono na 1 z 5

DO NO USE!

DO NO USE!
Ordered a sideboard on March with 8-10 week delivery. May came around - no sign and no call. June came around - no sign and no call. When we called them to say we hadn’t received it and hadn’t had any contact from them, they actually said “Do you expect us to call all of our customers?” July came around - no sign and no call. August came around - no sign and no call. We kept calling only to be fobbed off with excuse after excuse. September came around - no sign and no call. We’ve finally given up and have asked for a refund which ‘has been processed’ but guess what - no sign and no call.

26 września 2022
Opinia niezależna
Logo Oak Furniture Hut

Odpowiedź od Oak Furniture Hut

Dear Rob,

Thank you for posting a review and sorry you have not had the best of shopping experience at Oak Furniture Hut

These delays are an ongoing issues within the industry , further impacted by supply chain issues , shortage of containers and space on vessels and more recently strikes in Felixstowe port.

The refunds take between 5-10 working days to appear back in the account , it is down to your card issuer to post refunds on your account once processed on our end , this is something we do not control.

All emails queries and calls were promptly answered as per our communication history. In addition to above , an alternative option was also offered or 15% discount on existing order for extended delays. This particular range is supplied by same UK supplier therefore lead time / availability is same nationwide.

We are sorry for inconvenience caused to you please accept our sincere apology

Regards
Oak Furniture Hut

Oceniono na 4 z 5

Really happy with my recent purchase…

Really happy with my recent purchase…
Really happy with my recent purchase of Trend Oak nest of tables. Product is excellent quality and what I expected. the delivery driver helped me to get it upstairs, item was packaged well. Only criticism would be that there was a bit of a delay in getting the item, not a big issue, Preet replied promptly to my emails and even sent a follow up email to ensure delivery was successful. Overall, happy customer!

7 września 2022
Opinia niezależna
Oceniono na 5 z 5

This was a completely trustworthy…

This was a completely trustworthy company. It did everything it said on the box. The oak tv stand is a marvellous feature in my living room. It came well packed no damage or marks. The delivery driver was fabulous and respectful. I will deal with Oak Hut again. Fabulous service. You just need a little patience on the order though. No complaints from me.
I do not write many reviews but this was worthy of a congratulations !

11 września 2022
Opinia niezależna

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