They have the most beautiful pieces for the home and excellent prices. I have the grey half moon console table. It fits exactly where I wanted it. So easy to put together. Took minutes! Exceptiona... Zobacz więcej
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Zobacz, co mówią recenzenci
AVIOD!!! Customer service is absolutely shocking! I received the item that was much different to what was advertised on the website and straight away asked to return it waited days for a reply, bearin... Zobacz więcej
The product I purchased from Orsina was lovely but just didn’t look right in my room (completely my fault) and therefore I had to return the items. I had absolutely no issues returning the items. The... Zobacz więcej
Reakcja na opinię
I ordered a beautiful clock from their website which arrived very quickly however it was damaged on arrival. I emailed the Orsina team and William was so helpful. He resolved my issue straight away an... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Orsina, we’re all about helping you create a home you’ll love. From furniture and decor to kitchen and bath, we’ve got what you need to make it yours. We believe every home has a story, let’s make it happen!
Dane kontaktowe
10 Clydeholm Road, Glasgow, G14 0QQ, G14 0QQ, Glasgow, Zjednoczone Królestwo
- 07973801344
- hello@orsina.co.uk
- orsina.co.uk
4,0
Dobra
77 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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AVIOD!!
AVIOD!!! Customer service is absolutely shocking! I received the item that was much different to what was advertised on the website and straight away asked to return it waited days for a reply, bearing in mind we only have 14 days to return, I rang them for a lady to lie and say she has already sent them, I said no I have not received anything for them to say they had sent it to the wrong email address, I finally get the label and send it the same day and I am still yet to receive a refund or notification from them to say they have received the item or processed the refund! They are now ignoring my messages and phone calls. Not a good company.
18 kwietnia 2026
Opinia niezależna
They have the most beautiful pieces for…
They have the most beautiful pieces for the home and excellent prices.
I have the grey half moon console table. It fits exactly where I wanted it. So easy to put together. Took minutes! Exceptional price and beautifully made.
15 kwietnia 2026
Opinia niezależna
Buyer beware
I wish to notify potential customers that I am very disappointed with my level of response and service from Orsina and I now seriously doubt the reputable nature of this company.
A customer focussed organisation would wish to resolve a new customer’s issue as soon as possible, and in doing so, secure their potential repeat custom and the customer’s valuable word of mouth advertisement and/or social media reviews.
My experience to date is most frustrating. I have bought (online) a wooden vanity unit to the value of £199 and in return, Orsina provided a damaged /unfit for purpose set of self-assembly panels, which cannot be used or constructed due to 5 of the panels being damaged. I have provided timely, photographic evidence of the damage and yet I feel that I am now being ignored, despite telephoning and repeated emails to their (lack of) customer service team. Quite honestly, shame on Orsina!
I remain expectant to resolve but not hopeful and £199 is a large sum to lose.
Don’t buy from them!
19 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Emma,
Thank you for taking the time to leave your review, and please accept our sincerest apologies for the experience you have had.
We completely understand your frustration, and we want to assure you and anyone reading this, that the situation you experienced is not a reflection of the standards we hold ourselves to at Orsina.
After thoroughly investigating your case, we can confirm that the damage to your order occurred during transit and was caused by our delivery partner, rather than any fault with the product itself. We take all reports of damaged deliveries extremely seriously, and we are actively working with our courier to ensure this does not happen to future customers.
We sincerely apologise that your calls and emails did not receive the prompt responses they deserved. This fell below the level of service we expect our team to provide, and this has been addressed internally.
We are pleased to confirm that your item has been collected and a full refund of £199.95 has been processed. We hope this brings the matter to a satisfactory close.
To any customers reading this review we would like to reassure you that cases such as Emma's are taken very seriously. When things go wrong, we are committed to putting them right. We welcome any customer to contact us directly should they ever have a concern.
Emma, we are truly sorry that we did not get this right for you from the outset. You deserved a far better experience, and we sincerely hope you will give us the opportunity to demonstrate that in the future.
Kind regards,
Orsina Team
Tried to place an order
Tried to place an order. Money was taken but no email was sent confirming the order. I emailed them three times to complain and they just say they have no record of an order but they are too incompetent to see that unallocated payment must be sat on their sales ledger !
3 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Hi Delphi,
Thank you for your patience while we investigated this matter, and I’m truly sorry for the frustration and confusion caused.
We understand how concerning it must have been to see a payment taken without receiving any order confirmation. After reviewing this further, it appears that the transaction did not successfully generate an order in our system, which is why no confirmation email was issued.
That said, your payment has now been located and a full refund has been processed. You should have your money in your account.
We sincerely apologise for the inconvenience and for the earlier difficulty in locating your details.
Your feedback has been noted, and we are reviewing our processes to prevent situations like this from happening again.
If you need any further assistance or if the refund does not appear, please don’t hesitate to get back in touch.
Kind regards,
Orsina Team
Lovely set of drawers
Lovely set of drawers, look great in my bathroom. Excellent customer service from Zoe. Very pleased with my purchase. thanks
17 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Hi Karen,
Thank you so much for your lovely review!
We’re delighted to hear that you’re pleased with your set of drawers and that it looks great in your bathroom. It’s also wonderful to know you were happy with the service provided your kind words truly mean a lot.
If you ever need any assistance in the future, please don’t hesitate to get in touch.
Thank you again for your support!
Kind regards,
Orsina
Excellent Customer Service
The product I purchased from Orsina was lovely but just didn’t look right in my room (completely my fault) and therefore I had to return the items. I had absolutely no issues returning the items. The whole procedure from start to finish was easy an I was assisted by an excellent representative called Zoe. I would definitely purchase from Orsina again.
13 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Very efficient
I recently used Orsina and found them to be very efficient both in terms of getting me the product and then unfortunately I had to return the product as it was not quite right and everything handled by Zoe was vey quick and efficient. I would not hessitate to use them again
Shane Jackson
10 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Absolutely awful company to deal
Absolutely awful company to deal. Firstly quality of product dreadful then they make so much fuss with return. Posted items ages ago, still no refund. Rebecca not even answering email anymore! Avoid!!!
9 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Magdalena,
Thank you for your patience, and I’m very sorry to hear that your experience with us has been so frustrating.
I understand how disappointing it must feel to receive products that didn’t meet your expectations, and then have to follow up multiple times regarding your refund. That is certainly not the level of service we aim to provide.
As confirmed, your refund was processed on 10 March. Depending on your bank, it can take between 3–10 working days to appear in your account. Given the timeframe, it should be with you very shortly.
If the refund does not appear in your account within the next couple of days, please let me know and I will escalate this as a priority.
We sincerely apologize again for the inconvenience caused throughout this process and appreciate your patience while we worked to resolve this.
Kind regards,
Rebecca Brown
Orsina Team
Hi Orsina,
Hi Orsina,
Yours seems quite a biased version of the situation so I’m detailing the facts – it’s all on email so it will be easy for you to verify:
24th Feb – chairs arrived
24th Feb – I asked to return them
25th Feb – you replied suggesting I exchange them
25th Feb – I replied saying I’d like to return them
26th Feb – I followed up to you again asking to return them
27th Feb – you replied to me, an exact repeat of your message of the 25th Feb
28th Feb – I contacted you via your chat function and not email in case I could get information on how to return the chairs
2nd March – you replied to me saying that you’d sent details on how to return but you hadn’t
2nd March – I replied to you saying that I didn’t have any information on how to return them
2nd March – you replied to me asking for photos of the chairs
2nd March – I replied to you saying that your request for photos was 7 days after my initial return request and that the chairs had been boxed up for 7 days – for the info of any readers the chairs need to be assembled so leaving it unboxed wasn’t an option
2nd March - I called the number on your website 0141 737 4022 - no answer
3rd March – 8 days after my request to return, you tell me to choose a day Mon to Fri between 9 and 4.30pm
4th March – I ask for Monday 9th March
5th March – I ask for Monday 9th March
6th March – I ask for Monday 9th March
I don’t receive a reply from you
6th March - your reply to me on Trustpilot but spin the situation to make me look unreasonable when you requested images and blame this for the delay
6th March - Zoe calls me and we confirm collection for the 9th March
9th March - I wait in 9am to 4.30pm for your courier - your courier does not arrive
Please do feel free to verify this exactly from your side.
Sincerely
DJC
24 lutego 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Deborah,
Thank you for taking the time to outline your experience in such detail.
I’m very sorry for the frustration and inconvenience caused throughout this process. Having reviewed the full email thread, I completely understand your concerns particularly the delays in arranging the return, the repeated requests for information.
We always aim to provide the best possible service, and it’s clear that on this occasion we fell short. The communication you received should have been clearer and more consistent, and the delay in progressing your return request was not acceptable. I also appreciate how frustrating it must have been to feel that your requests were not being actioned promptly.
While we do require images in some cases to assess product issues, this should not have delayed your return to the extent that it did, and we acknowledge that this was not handled as efficiently as it should have been.
As confirmed, your refund has now been issued and should reflect in your account within the standard processing timeframe.
Please accept our sincere apologies again for the overall experience. Your feedback has been taken seriously and will be used internally to improve both our response times and return process going forward.
Kind regards,
Orsina Team
very prompt answering of phone and very…
very prompt answering of phone and very quick in getting back to me with an answer. very polite and informative and solved answer to my query.
4 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Excellent customer service
Excellent customer service, Zoe solved my issue fast and efficiently, thank you!
2 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Do not recommend
I've been trying for 7 days to get them to send me details on how to return some chairs and they keep repeating holding emails and using delaying tactics ie today 7 days after requesting to return I've been asked to photograph an item that has to be assembled, well it's boxed up to return to you obviously - when I call the number for customers services on their website it just says 'canceled' and hangs up. Sincerely worried they've gone into receivership hence have been using these delay tactics - very bizarre behaviour from them. Dealing with a Rebecca.
24 lutego 2026
Opinia niezależna
Odpowiedź od Orsina
Hello Deborah,
We are very sorry to read your review and to learn that you feel frustrated with the return process. That is certainly not the experience we aim to provide.
To clarify, we responded to your return request and offered both a refund and an exchange option. Once you confirmed that you wished to proceed with a refund, we requested photographs of the item prior to arranging collection. This is a standard requirement under our returns procedure for larger furniture items, as it allows us to confirm the condition before transit and ensure the return is handled correctly now a collection date has been scheduled in line with your availability.
We regret that the request for photographs felt like a delay to you. It is not a tactic, but part of our standard process for larger furniture items to ensure smooth handling and avoid disputes during transit.
We remain committed to resolving this matter promptly and professionally, and your refund will be processed as soon as the returned items are received and inspected.
Kind regards,
The Orsina Team
Order delivered quickly and well…
Order delivered quickly and well packaged. Unfortunately the item was damaged. Emailed the company quickly and got a response from William. Issue now resolved.
2 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Unfortunately the goods I ordered were…
Unfortunately the goods I ordered were damaged in transit but I was really pleased with the response from customer support (Zoe James) a choice of discount, replacement or refund was given by Zoe very quickly.
I would recommend this company to anyone
2 marca 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Excellent customer service
Excellent customer service off Rebecca,received a vase sadly was damaged in transit,sent a replacement immediately and received in perfect condition. Very Happy would definitely buy from again…
27 lutego 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Great customer service from William
I ordered a beautiful clock from their website which arrived very quickly however it was damaged on arrival. I emailed the Orsina team and William was so helpful. He resolved my issue straight away and sent me a brand new clock without having to send the faulty one back. He was very polite and helpful and I really appreciated how quickly and easily my issue was dealt with! Great company and William is an asset to the team, thanks so much again will be shopping here in the future.
23 lutego 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
One of the pieces of the desk I had…
One of the pieces of the desk I had received was broken. I had contacted orsina about it and Zoe was great help. She processed my replacement very quickly and I had received the replacement the next day! She was amazing,
Thank you
15 lutego 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Parcel Force shocking
Zoe in customer service kept us inform at all times and her manner was great but the goods were broken on delivery they insisted on tables and separate trays being return rather than just the trays at no point did we ask for a discount we just wanted new tray tops sent out but this was against there company policy so we package up a table 3ft by 2ft and then Parcel force didn't pick up on four occasions between 0900-1630 each time so we lost two days of holiday and two days unpaid leave just because there courier company are terrible. Then they offer us 15% discount and we send just new trays out we refuse on principle.
17 lutego 2026
Opinia niezależna
Odpowiedź od Orsina
Hello Helen,
Thank you for taking the time to share your feedback.
We are very sorry that your trays arrived damaged this is never the experience we want for our customers. We completely understand how frustrating that must have been.
The repeated missed collections by Parcelforce were clearly unacceptable. We can see from our internal records that multiple bookings were made and escalated directly with the courier’s account support team in an effort to resolve the issue as quickly as possible. Unfortunately, despite those escalations, the collections were not carried out as scheduled. We fully acknowledge the inconvenience this caused, particularly where time off work was affected.
We also note your kind comments regarding Zoe’s service. She made repeated attempts to push the courier for resolution and keep you informed throughout, and we appreciate you recognising her efforts even during a very frustrating situation.
Your feedback regarding courier performance has been taken seriously and has been shared internally. While we cannot undo the inconvenience caused, we do genuinely regret the experience you had.
Kind regards,
The Orsina Team
Lovely wine glasses & fast delivery
Fabulous service! From ordering some wine glasses, I received constant updates of my delivery. On delivery the wine glasses were packaged well. Just what we’d been looking for. What a great find & a very quick delivery. Thoroughly deserve 5 stars! Thank you
17 lutego 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Customer Service is Five Star!
William has been extremely helpful throughout the entire ordering process and I would have no hesitation in utilising this company again in the future. I definitely recommend it to others who wish to experience 5-star customer service and communication!
16 lutego 2026
Opinia niezależna
Odpowiedź od Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
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