Oak Furniture Hut  Recenzje 

Failed to deliver chest of draws twice cancelled in the end .Now can’t get refund will not reply to emails or phone message. Have had to apply for a charge back from credit card don’t buy from them.

Much the same as all of the other reviews listed recently. Ordered November for the opening of our new office. Promised delivery date came and went. Nothing! no emails no return calls. Requested refund, no reply. Clearly this company continued to take money knowing it was in financial difficulties. Now seeking legal advice.

Only gave them one star because I couldn’t give zero stars. Our situation is the same as many others, we ordered a sideboard in September and after many many excuses still no delivery. We contacted out credit card company a few days ago who have refunded the full amount we paid, great outcome for us. We had to send screen shots of our email communications in the last few months as proof. If you have paid by credit or bank card contact the company and hopefully you will get a refund like us. This experience has put me off ordering on line, needless to say we do not recommend this company and their underhand practices.

All of the positive feed back is wrong do not use this company. There are many customers trying to get their money back, I should know as I am one.

Zero stars! Ordered a wardrobe 9th September! After 5 months more than 20 emails and several phone calls and endless excuses it now looks like they’ve gone bust. I was told on 13th Jan that they would make a full refund but that seems to be a lie as well! Bank said I’ve waited too long to make a claim! Needless to say I’ll be taking it further ! £827

Yep, all same experience here, ordered a bookcase for Dec delivery, and here we are Feb 22, apart from many phone lies and excuses, nothing...

Let's assume (hope) they ship the goods to UK from India and is all delayed, hence excuses, or they are looking to file for bankruptcy soon....

So many bad reviews gives them no future is my guess...

** Update - their "mailbox is full" so you cant leave a message anymore so guess they won't be calling anyone back

Placed an order in June with a 12 week lead time.. from sept to jan constant excuses and delays. Promised a refund on the 20th Jan and have just been told aftet 4 weeks no refunds are being issued and to go through my card company.(just done that) Not sure what issues the company is going though but being lied to is no way to treat customers. I see i am not alone.. avoid at all costs.

Quick update.. send all the details to my credit card company and after just 5 days had a full refund. Shocking how this compnay still took orders in december and january with clearly no intention of supplying goods.

Ordered an extra large coffee table at the end of October having been told it was available. I rang up in mid November & was told that covid & shipping was causing problems. Which proved they had lied about them being in stock when I placed the order. After I emailed to complain in January, I later received a reply from Preet, telling me that the delivery company would be in touch, within the next 48 hrs by the end of the week 22nd January. I tried emailing again with no response, the phone says their voicemail inbox is full, each time I have phoned.
I have ask my credit card company get my money back.

AVOID THIS COMPANY LIKE THE PLAGUE.

after ordering my oak table in November 2022 I was told to expect Delivery in 6/8 weeks this came and passed so after numerous emails and phone conversations with Preet was given delivery update s which came and passed this man does not know when and how many lies he has told even to be given the promise of DHL Delivery on 2 separate occasions taking the day off work my advise to anyone ordering through this company is DONT the company is bogus and full of lies ,
after asking for full refunds through citizens advise and emails I eventually contacted my bank who thankfully claimed the money back for me
DO NOT ORDER FROM THIS COMPANY AT ALL COSTS

Same as everyone else. They took my money in November. They have lied over and over about the goods being delivered by a certain date followed by excuses...basically lies.
When asked for a refund they tried to talk me out of it but I insisted.
Emailed today to find that they have "ceased" trading.
I've emailed several times asking them to give me the date they ceased trading and why they are still listed as an active company on the Government Website Companies House.
They are not forthcoming with anything.
Basically they've been taking money from people for months with no intention of delivering the good paid for. In my eyes that's theft.
Apparently Surrey Trading Standards are "aware" of the situation and are "happy" with the explanation Oak Furniture Hut have given.
I implore all of you to contact Surrey Trading Standards with your experience backed up by any email evidence of the lies you have been told.
We all know that times are hard and I wouldn't wish anyone to lose their business but reading all of the other reviews it looks like they've been taking moneys unlawfully for quite a while.

Ordered in January. Advised tv stand was ready and available. Expected delivery date over the next 3 weeks , however no contact. So phoned , texted emailed company on over 8 occasions. Company went dark - no response. Read comments on trust pilot and came across request for change of address at company House. So have put in the hands of my bank, and refund received. Thank you trust pilot for being there.

Ordered furniture. Did not receive information about delivery, asked for update and email correspondence from company referred to terms and conditions but ultimately was fobbing me off for time. Eventually time passed from the expected delivery date in terms and conditions. Asked for further update, refund etc no response back to several emails or phone calls. Item has not arrived. 3 weeks have passed since final delivery date expected. Thousands of pounds spent on furniture not received and no reply to emails or phone call asking for details. Have had to make claim through bank for money lost. Very dissappointed explained to company in late pregnancy and wishing to resolve quickly but no response to plea

I was promised so many times that they would deliver the bookcases I ordered. When I took days off to wait for a delivery that never came, now trying to get a refund with no success. DO ORDER from this company it will only disappoint you.

If I could put minus stars I would!!
Absolutely appalling experience, shocking customer service, ordered a sideboard on 9th December, as with all other reviews delivery dates given and goods not delivered, always blaming delivery company, never themselves.
Finally asked for a refund on 27/01/23, still waiting, very much doubt I will get it, also paid by debit card so it will be down to my bank to see if I can recover any money.
Sent emails and tried to call but no response, no explanation, no apology.
Do not buy from this company
AVOID AVOID AVOID!!!!

Ordered a wardrobe 4th May 2022 and guess what after numerous calls and empty promises of delivery dates NO WARDROBE. Not answering phone calls now so no need to lie to customers anymore. Don't suppose I will see my payment again. DO NOT GO NEAR.

One star as no option for zero stars. As others have said, do not buy from this company...no furniture will arrive, no payment will be refunded, and your calls and emails will be blocked. Definitely a fraudulent company.

As the other reviews have said, payment taken and no delivery. I have also telephoned and emailed and just now tried ringing again. The message box states it is full and can no longer take messages. I have checked Company House and they seem legit but have probably gone out of business and taken our money. I have also raised this with my credit card provider and raised a dispute, which could take up to 60 days. Should get the money back though, so fingers crossed. I will be reluctant to order over the internet again. It is a shame as I really liked the glass display cabinet I ordered. Other sellers sell it but will be careful. Even checking Companies' House doesn't guarantee, safety. At least it will tell you who owns the company and you can make a decision from there. Wish I had checked in the first place, as I wouldn't have ordered from this company.

Very poor experience after placing my order on 28 September 2022. I checked delivery dates which said 8-10weeks and after 10 weeks I still had no communication. I initially reached out to enquire about delivery timings and was told a timeframe a week later but that came & went. I was then told it wouldn't be until mid-january due to supply chain issues. I still had very poor communication in that I was the one who kept having to reach out to enquire about where my item was and when I could expect delivery. After no further guidance and the money already having been taken from my account, I asked to cancel my order & to arrange a refund on 6 February 2023. I still have not had any confirmation that they have processed this and do not have my money back so I have also raised with my bank. Awful communication and service overall given I never received my device. I will never recommend this company.

Still no apology or explanation from this company! Terrible customer service. However, please contact your bank if you have not received your goods – I paid with debit card and mine have refunded the money while they investigate. There's hidden protection on debit cards called 'chargeback', so look into this.

Having monitored the number of 1 star reviews over the last couple of weeks, Oak Furniture Hut have clearly processed numerous orders & received thousands of pounds from customers for furniture that has not been delivered to date.
Same story for me - lack of communication, chasing for updates by phone & email, missed delivery dates, blame being placed on the delivery company - and yet the company kept taking more new orders until last week? This seems to have started about August/September 2022.
I trusted this company - I trusted the company Director (& only person that appears to work in the company - asked to remove name - see Companies House GOV. UK) when he gave me reason after reason for missed delivery.
Having finally given up & requested a refund on 1 February I, like many others, am still waiting. The company Director did respond 2 February & advised he would issue a refund. Continuing to chase, he was still advising 6 February that a refund would be processed.
After yet more chasing, I was then advised (by generic OFH email 9 February) that no refunds are currently being processed No further update received personally & no recent update on OFH website.
As with other customers, I have raised a charge back request with my credit card company 6 February. It is currently under investigation (25 days service level) & I await an update in hope that I might be able to recover the money spent through that route.
What I cannot understand is how a company/person can behave in this manner.
Certainly will make me think twice about using smaller companies which is such a shame for all those decent & honest smaller businesses out there.
On a final note I have a full & detailed mail trail of my ongoing correspondence with OFH dating back to my original order on 27 September 22 to the final one I received on 9 February 23. Makes sorry reading & has been provided to my credit card company as evidence.