5G and still not signal absolute crap service the amount of business I’ve lost due to no signal customers can’t get through is shocking paying for a useless service that doesn’t work!! Avoid avoid avo... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit L51, Peel Avenue, M17 8BN Stretford, Trafford Park, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Here is a security edited version of our email to the regulator CISCAS:- Good evening, I hope you agree that it is important that service providers give priority to p... Zobacz więcej
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Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... Zobacz więcej
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I was attended to by Priya at the Trafford Centre store. Priya treated you not just as a customer, but also as someone she was interested in. It was because of her that I made the purchase I did. Priy... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Dane kontaktowe
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, Zjednoczone Królestwo
- 0161 747 0076
4,8
Doskonała
76 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Joshua was absolutely amazing
Joshua was absolutely amazing - he sorted out both mine and my mum’s sim plans out and went above and beyond to help us! We’re so happy with the service! 5 stars!
13 czerwca 2026
Opinia niezależna
Albright was very helpful
Albright was very helpful in helping me set up my new phone and transfer my old number. Thanks!
12 czerwca 2026
Opinia niezależna
Shaun was fantastic!
Shaun was fantastic, he has helped me raise a ticket in the right way where customer services haven't, I'm expecting a call back from someone on Monday and hopefully what Shaun has done will fix my issues!
12 czerwca 2026
Opinia niezależna
Albright and Sarah have been absolutely…
Albright and Sarah have been absolutely fantastic! Really helpful and very efficient!
10 czerwca 2026
Opinia niezależna
Alright who helped was excellent
Alright who helped was excellent. He sorted my o2 extra problem which I wasn't able to sort out myself. Great service.
10 czerwca 2026
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Albright was great in sorting out my…
Albright was great in sorting out my issues with the phone. Really knowledgable and super patient. Great service!
6 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Sb0fvT
Facebook: https://bit.ly/4vzLQrD
Great service from Saim and Shaun…
Great service from Saim and Shaun today.
Upgrade made easy :)
Highly recommend a visit to sort your new handset/contact!
5 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4e4nlvk
Facebook: https://bit.ly/4oikXWQ
Went into O2 shop in Trafford centre…
Went into O2 shop in Trafford centre with issue regarding no signal while on recent holiday in Croatia service advisors Shaun talked me through issues and gave great advise on going forward with any other issues in future holidays and all other data and call issues that may occur found him really helpful and spoke in layman’s term
4 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x5ygOc
Facebook: https://bit.ly/4x6l2AG
Courtney was so helpful and lovely
Courtney was so helpful and lovely, made my experience in the shop feel easy and comfortable! Very pleasant customer service.
3 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4frsoIL
Fantastic service and very friendly…
Fantastic service and very friendly customer service from Shaun & minhaj thank you very much
3 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4oayf7N
Staff absolutely amazing
Staff absolutely amazing . Super helpful. Sorted an issue out on my phone and also got my husband a fabulous deal on sim only . Definitely recommend this store
3 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thanks so much for your kind words — we’re really glad to hear you had such a great experience 😊
If you ever need any help in the future, don’t hesitate to give us a call on 202 and we’ll be happy to help 💙
Jo at the Trafford Centre O2 store was…
Jo at the Trafford Centre O2 store was amazing, we had a long standing issue from January 2026 regarding several flags on an account which were proving to cause several issues when we wanted to swap our SIM cards. Jo was patient professional at all times and worked hard at solving our issues…WELL DONE Joan a credit to O2
2 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uNjHxi
Facebook: https://bit.ly/4ueJ61I
Fantastic customer service and patience…
Fantastic customer service and patience whilst dealing with myself and my wife
2 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4o17cf3
Facebook: https://bit.ly/43uavlz
I had issues with 02 online customer…
I had issues with 02 online customer services team, They have mess up everything. I have ordered 3 new sims, which never arrived, I have to call again still no luck, at the end I went twice to 02 Trafford centre office and the staff was very helpful. Online 02 customer service team has transferred my number incorrect and i was disconnects from my number for 5 days. Ist time i went Saim helped me and sorted out new sim cards, 2nd time i went Shaun and Callum sorted our the issue. 02 Trafford centre team are professional, polite and understand how to deliver a good job and a good customerservice. Thank you 02 Trafford centre team.
19 maja 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi Muhammad,
Thank you for taking the time to leave such a detailed review.
We're sorry to hear about the difficulties you experienced with your SIM card order and number transfer. We can appreciate how frustrating it must have been to have multiple SIMs fail to arrive and then find yourself disconnected from your number for several days due to an incorrect transfer.
That said, we're delighted to hear about the support you received from the team at our Trafford Centre store. It's wonderful to know that Saim, Shaun, and Callum were able to step in, assist with the replacement SIM cards, and help get the issues resolved for you.
Providing professional, polite, and effective support is what we strive for, so it's fantastic to hear that the Trafford Centre team delivered such a positive experience and restored your confidence after a challenging situation.
We'll be sure to pass your kind feedback on to Saim, Shaun, and Callum, who will be delighted to know that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wneLjx
📘 Facebook: https://bit.ly/4yIA7te
Thank you for choosing O2.
Came in to change to an ESIM
Came in to change to an ESIM. My attendant Albright was welcoming, polite and friendly. He handled all my questions with great ease and was very helpful.
1 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uegx4H
Facebook: https://bit.ly/4fTAGcr
Attention to detail
Albright was very attentive to our needs and gave us exactly what we were looking for in double quick time. We were seeking ESIMs for our phones.
1 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fVMevP
Facebook: https://bit.ly/43a0nOx
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.