5G and still not signal absolute crap service the amount of business I’ve lost due to no signal customers can’t get through is shocking paying for a useless service that doesn’t work!! Avoid avoid avo... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit L51, Peel Avenue, M17 8BN Stretford, Trafford Park, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Here is a security edited version of our email to the regulator CISCAS:- Good evening, I hope you agree that it is important that service providers give priority to p... Zobacz więcej
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Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... Zobacz więcej
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I was attended to by Priya at the Trafford Centre store. Priya treated you not just as a customer, but also as someone she was interested in. It was because of her that I made the purchase I did. Priy... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Dane kontaktowe
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, Zjednoczone Królestwo
- 0161 747 0076
4,8
Doskonała
76 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Albright was very respectful
Albright was very respectful, efficient, and resolved my issue immediately. Excellent service throughout.
18 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for your feedback Tanya. We're pleased to hear that Albright provided respectful and efficient support and was able to resolve your issue straight away. It's great to know you received excellent service throughout your experience and we'll be sure to pass your kind comments on to make their day. Thank you for taking the time to leave a review.
Albright was really real helpful he
Albright was really real helpful he went above and beyond to explain and sort my issues out with so much professionalism and politeness. He’s a solid credit to O2Store
18 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for your lovely feedback John. We're delighted to hear that Albright was able to help resolve your issues and took the time to explain everything clearly. It's great to know that his professionalism, politeness, and dedication made such a positive impression. We'll be sure to pass your kind comments on to him. Thank you for taking the time to share your experience, and we're pleased that Albright's support reflected the high standards we aim to provide.
Great experience
Great experience. Albright was really helpful and sorted out all our difficulties with knowledge and patience. Thank you !
18 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi and thank you for your feedback. We're delighted to hear that you had a great experience and that Albright was able to help resolve all your difficulties with such knowledge, patience, and professionalism. It's wonderful to know that his support made a positive difference to your visit. We'll be sure to pass your kind comments on to him. Thank you for taking the time to leave a review.
Albright took his time to help me ..he…
Albright took his time to help me ..he managed to fix my phone for me im very happy with his service he provided .....
17 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi Androulla, thank you for taking the time to leave a review.
We're thrilled to hear that Albright took the time to help and successfully fixed the issue with your phone.
Providing friendly and effective support is what we strive for, and it's great to know Albright delivered that experience.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vxhpln
Facebook: https://bit.ly/4fJ3vYA
Odpowiedź od O2 - Trafford Centre
Hi and thanks for taking the time to leave a review. We're pleased to hear our team was able to help you with your query and thanks for choosing O2.
Very helpful staff
Very helpful staff it took a long time to do but Ari and Sarah were very patient and sorted out my account/app access. So great full to them both.
12 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thanks for your review Wendy. We're happy to hear that Ari and Sarah were able to help you regain access to your account and app. We understand it took some time, and we're pleased they provided patient and dedicated support throughout. We'll be sure to pass on your lovely feedback to them both and make their day.
New Sim only Contract and retaining existing mobile number
Got new Sim new contract but also wanted to retain my old number. Went to O2 at Trafford Centre. There was a little bit of waiting but when it was my turn everything happened quite fast. Ariene was very good and supportive. She did everything as I expected. My old number was retained in the new contact and I could start using my mobile almost immediately. I wish Ariene all the very best for her future.
14 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi Zaher, It's lovely to hear that your visit to our Trafford Centre store was such a positive experience. While we appreciate your patience during the short wait, it's fantastic to know that once you were seen, everything was handled quickly and efficiently.
We're especially pleased to hear that Ariene provided such supportive service, ensuring your old number was successfully transferred to your new contract and that you were up and running almost immediately. It's wonderful to know she met your expectations and made the process smooth and straightforward.
We'll be sure to pass your kind words and well wishes on to Ariene. Thank you for taking the time to share your experience, and we hope you continue to enjoy your new service with O2! 😊
Good customer service from the agent…
Good customer service from the agent (Albright) Trafford center Manchester.
14 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thanks for taking the time to leave a review. It's lovely to hear that Albright provided you with great customer service at our Trafford Centre store. We'll be sure to share your kind feedback with him, as recognition like this means a lot to our team.
Very helpful and kind
13 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi Antiochus,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you found the service very helpful and kind. Providing friendly, supportive and helpful assistance is what we strive for, so it's wonderful to know that you had such a positive experience with us.
Feedback like yours means a lot to our teams and helps us recognise the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Fixed our issue quickly and efficiently…
Fixed our issue quickly and efficiently Ari was amazing in finding the the issue and fixing it whilst providing brilliant customer service
12 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Ari was able to resolve your issue quickly and efficiently while providing brilliant customer service throughout. It's always great to know when our team members go the extra mile to identify a problem, explain things clearly and get everything sorted as smoothly as possible.
We'll be sure to pass your wonderful feedback on to Ari and the team. Recognition like this means a lot and helps us celebrate colleagues who deliver exceptional service.
Thanks again for your kind words and for choosing O2!
I was served by Albright he was a good…
I was served by Albright he was a good lad very helpful
11 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi Luke,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Albright provided such helpful service during your visit. It's always great to receive positive feedback about our colleagues, and we're pleased to know that Albright made a positive impression and was able to assist you.
We'll be sure to pass your kind comments on to Albright. Recognition like this means a lot to our teams and helps us celebrate the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Absolutely amazing service
Absolutely amazing service, tried everything and beyond, and fixed my phone issues when nobody else could
Trafford centre
Served by Albright
10 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi, thank you for taking the time to leave such a great review. We're glad to hear that Albright provided amazing service and was able to resolve the issues with your phone when others couldn't. We'll be sure to pass on your kind words to Albright 🙂
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ftctZZ
Facebook: https://bit.ly/4pf6s6B
Odpowiedź od O2 - Trafford Centre
Hi Sean, we're delighted to hear that your SIM swap was quick and easy 🙂We always aim to make things as simple and straightforward as possible for our customers, so it's great to know we delivered.
If you do need anything further, we'd be happy to help. Please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wCnfTz
Facebook: https://bit.ly/4pb4V18
Albright delta with with good customer…
Albright delta with with good customer service and changed my direct debit for me
9 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hey Garry,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f2PvHO
📘 Facebook: https://bit.ly/4f7DssN
Odpowiedź od O2 - Trafford Centre
Hi there,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44iPURB
📘 Facebook: https://bit.ly/4wEFeZG
Great face to face customer service
Arisen was knowledgeable, helpful, efficient, friendly and was quick to resolve my issue!
8 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi Alison,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wvkeEl
📘 Facebook: https://bit.ly/4aKKMcs
Great lads working there
Great lads working there. Greeted straight away. Albright fixed my problem straight away. He was friendly & polite
4 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Hi Steph,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44nqUbL
📘 Facebook: https://bit.ly/4vH4rBT
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T77hSR
Facebook: https://bit.ly/4wy7Tzx
Very helpful
Very helpful, after 4 days of frustration finally it is sorted out by Albright. Thanks for his patience it took around more than 1 hour to solve my problem.
4 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pavDav
Facebook: https://bit.ly/4aF8JSw
Excellant Customer Service
I went to the Trafford Centre Branch and had the most amazing person who worked there called Albright. He was very knowledgable and patient, excellant customer service. A credit to O2.
4 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vftL1g
Facebook: https://bit.ly/44h7Rji
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.