NWF Fuels Recenzje 

Zuzanna contacted me to let me know thst i wss £1400 in credit on my account and would i like the money transferred back to my bank account.
It was quick and easy to arrange the transfer. Thank you so much

Very happy ordering with NWF. Never a problem speaking to someone. The only criticism I make, is that they could / should give a more accurate delivery date and time. I don't need to know the date more than 24 hours before delivery. But I do expect to be told am or pm. We have electric gates, that require someone to open them. Hence the need to have a 4 hour delivery slot.

We have had fuel cards with NWF for over a year now and can not fault the service we have received. Always friendly and helpful over the phone and the fuel prices have been competitive. Excellent service, have recommended to others. Thank you

Been with NWF for over 2 years now.

I moved from another company as they were offering a similar price to what I was already paying but without the hidden fees or charges for printing new cards

Moving to NWF wasn't about the price but about the transparency they showed me from the off

I kept my old cards for several months and some weeks they were more expensive other weeks they were cheaper however I didn't revert myself or my team back to the competitor as they just didn't offer the same level of customer service.

Joanne my account manager has been amazing from the word go gradually extending my payment terms to free up that little bit of cash flow small businesses need.

Would highly recommend to anyone whether it be one man in a van or a transport manager running a fleet.

I use NWF for one of my fuel cards (Keyfuels) and not had any problems in the year or so I’ve been using them, other than they are a few pence per litre for diesel dearer than Fastfuels that I also use. This means I use fastfuel up to the limit, then use Keyfuel which of course means they lose out

Office staff very polite but ringing two weeks before an invoice is due to be paid asking for a payment date, and then asking, is it possible it can be paid before then end of the month, even though its not due to the 6th Is very unprofessional.

If we chased our customers two weeks early for payment I guarantee we would be told to do one.

Apart from the chasing of Payments I do recommend them.

Excellent communication. Every effort to delivery when promised. First class Company

Prices compared to other suppliers is a little higher and it feels trapped other suppliers on your case to use them but the service we have received from Kev the driver keeps us using NWF Fuels. Kev is a great guy calls in morning with a rough time he is arriving then calls when he leaving Stanlow to update us his arrival time. Kev goes above his job role to work with us and there never an issue when he delivers but when NWF sub the delivery out to a 3rd party thats when you have issues.

Very efficient process ordering over the phone with knowledgeable team. Deliveries are always advised beforehand by text and/or phone as requested with oil promptly added to our tank without any fuss or mess. Highly recommend to all.

Staff always helpful,I prefer to order by phone and that is not a problem.Delivery drivers very courteous and deliveries on schedule.Prices very competitive.Couldnt be happier.Jane Borrows.

Fabulas company exelent customet service

Ordered oil, fair price, kept updated on delivery, driver was lovely

NWF has gone way downhill since Mandy left, the service is now non-existent with deliveries not available like they were with Mandy servicing us. Shame we have now decided to search for alternative providers that care about their customers and can offer good service.

The administration is great - the staff are friendly. However, to be the best there is - give exact delivery dates, with an AM or PM time.
Lots of people (including me) have to have the oil tank behind a locked and alarm protected gate. So when you give an on or before date - it’s not very helpful.
Other than that - well done.

They definately live up to the Reviews already posted! Called them to check when they would deliver and this fellow was so incredibly rude I am amazed he still has a job! Order was placed through Boilerjuice and he did not have any record he said which is absolute rubbish! I spoke with Boilerjuice and cancelled the order and had them blocked from every being included again!! No more deliveries from this bunch!!

Worst Customer Service in the UK

I requested to have my email address updated and asked for the last five invoices to be sent to the new email. It has been a month, and despite calling them every week, I kept getting the same excuse—that their system was down and they couldn’t send the invoices manually or update my email.

The customer service was rude and completely unprofessional. The representative struggled with English, forcing me to repeat my email address over 20 times.

Terrible experience—avoid at all costs!

If I could 0 stars I would. There driver knocked down part of our wall. They acknowledged it straight away, but this was in January. After numerous messages I was promised some oil as a "good will gesture ". It's now middle of March and I still haven't received it despite constant messages. Do not recommend anyone uses this company.

From ordering to delivery excellent service. Easy to order, pay by direct debit which helps with budgeting . Always kept updated on delivery schedule and the priority club gives you premium oil for less . The delivery is always quick efficient and very professional. Highly recommend.