NWF Fuels Recenzje 

I’ve cancelled my account with this awful company and they owe me approximately £800… asked for it a few times now and also via email through contact us page… no response!!! I bet I get a response here though very soon… pretty dreadful that the only way to get a quick response is through trust pilot!!! Just give me my money back!!!

We have had delivery from NWF Fuels for over 50 years and have have never had any problems in all that time, great staff and service.

Dealing with NWF was quite the experience, originally I tried 3 times to place an order, no reply, by coincidence a few weeks later someone rang from NWF inquiring if I needed anything ( I was a longstanding customer of Evesons previously) I then placed 2 orders. As done previously I made it abundantly clear I needed confirmation the day before also the ETA, I needed to be present at the property to receive it as I needed to open gates and outhouse doors. I received a text message saying it would be delivered on the 31st October but no timeliness, I rang at 9.00 spoke to a lady who said she'd find out and let me know, she didn't, I rang at 11.00 and spoke to a chap who did the same, I then rang at 2.00 a chap answered said he would put me through to Fishers Pond, it went to head office then into a circle back to the same chap I was speaking to, I tried again and got an answering machine. At 3.30 I drove to NWF in Fishers Pond. I met the "manager" Paul to whom I dedicate this review, I explained my problem and was met with what do you want me to do about it, what an attitude and shameless disrespect to a customer, amounting to sheer bad manners! I have since went to a different company who have been fantastic. I put in a written complaint to NWF directly on the 26th of November and having received no response feel it appropriate to give them a review they deserve

Very nice and helpfuff team, specially Samantha help me go through all process with patient and understanding. Highly recomended.

We had been using a local firm for our oil for 14 years, who were always very competitive with oil prices. They were then bought out by NWF. We ordered some oil and didn’t think of asking the oil prices, as we had always been given the going rate. When we received the invoice from NWF we were horrified to find out that we had been charged 50% higher than the current oil price per litre. When we contacted them, the woman on the phone basically admitted that we had been scammed by them and yes we would have to pay 50% higher than the average fuel price, but it was our own fault for not asking the price per litre when we ordered. An absolutely appalling way to run a business. AVOID AT ALL COSTS. I don’t know how the people who work for this company can sleep at night.

Regular and attentive service plus keen prices. Andy Berry very helpful.

Excellent service from Deb Perry she always keeps us up to date with the market and knows our buying pattern.

Ref:Sam Bradley
First class
She can always organise and assist with everything I have to ask her
Very friendly and fully professional

Thank you once again Sam 👍👍

I am a supplier and every invoice is paid late.
Being a solo operator, cashflow is so important for my business. When NWF have an issue they give me a call to see If I can support. I always try my best to ensure they get their deliveries to their customers.
They agree top my payment terms before I deliver, but the invoices are always late. I have to continually chase and they pay them when they want. Really poor

NWF for me did what it said on the tin…… order placed without a problem….. delivered on time…
a good experience.

Awful customer service from the team at NWF fuels. We’ve used Evesons for years as they always used to be the best, but this year they have literally failed to deliver. Despite me calling every day for 4 days, and NWF reassuring me that a delivery was coming, we are yet to receive our oil. A complete lack of transparency and honesty from the company. If we knew it would take this long (8 days so far) we would have gone elsewhere.

Natasha Bass, Domestic Sales Manager, was very helpful in arranging our syndicate's deliveries of heating oil, timely, good terms and and overall, Sweet Fuels/NWF Fuels offered good terms and provided friendly, efficient delivery drivers. Natasha also prioritised those buyers who required urgent oil deliveries. Great job-Highly Recommended!

Avoid!!!!! Ordered through Boilerjuice, the supplier is NWF fuels. Still waiting for a delivery which is currently 4 days late, we have been told it may arrive tomorrow, which is a Sunday, which I doubt, as I can’t even get through to their offices. No explanation given for delay, just false promises that the delivery will arrive that day. We have no oil left, live with a disabled child, however, this has had no impact on NWF fuels when escalated by Boilerjuice. Going forward I will insist this supplier is not used for further orders.

Happy customer. We have dealt with NWF for years. They are always polite, efficient and deliver promptly. Their prices are competitive in a volatile market and deserve our loyalty.

This is a team of liars. Donna and Tom, sign you up and then continually lie.

The associated app does not work and you receive a scam invoice after 2 weeks

YES THE HEAD OF FUELS DID CONTACT ME PROMISING THE WORLD. CALLS WOULD BE REVIEWED WITH DONNA AND TOM AND A FORMAL INVESTIGATION WOULD BE CARRIED OUT. THE CREDIT NOTE DID NOT APPEAR AND NO FOLLOW UP CALLS OR INVESTIGATION EITHER. THE HEAD OF FUELS WAS CONTACTED SEVERAL TIMES ON HIS DIRECT NUMBER, HENCE NO REPLY.

THIS IS A SCAM COMPANY. AVOID THEM AS THEY ARE NOT PROFESSIONAL AND HAVE NO INTENTION TO RESOLVE ANYTHING.

Great service from ordering to delivery. Thanks for your help with our faulty gauge. Catherine

Never had a Problem with Booths oil before it was taken over by NWF now been using them for 18 years no problems since the take over im assuming all the billing admin staff etc are now at head office somewhere .they sent the Bill to my deceased Mothers Address who died 15 years ago i told the driver he said hed sort it but ive still not had an invoice to my address NO 10 i couldnt seem to get through to the woman i spoke to about the invoice going to my old mothers address she said she
d send me an e-mail which never arrived . Still waiting for the correct Invoice with my name and address on it from over a month ago not happy at all R Marshall

My Wife is disabled and we need to keep our house properly heated which is why we signed up for the Fox system so that we are automatically supplied with heating oil as we need it. Last week I noticed that the fuel was really low on our gauge in the kitchen and I asked NWF was there a problem. The lady checked our system which hadn't registered we needed fuel and was faulty, She immediately ordered fuel which would be delivered within seven working days, however, the next day it became very apparent that we were in grave danger of running out before then. I phone NFW Fuels and a young lady named Elena Melo immediately realised we had a serious problem and sorted out a next day delivery. My Wife and I can't thank this young lady enough, she phoned us two or three times to reassure us that the delivery was confirmed. Elena Melo is a fantastic ambassador for NWF Fuels, she really went the extra mile to ensure customer satisfaction. Thank you so much Elena and NWF Fuels.

I rang up today for a price on heating oil but they were more expensive than another company so he said he would go and see if he could get the price down left me hanging on for nearly 15 minutes so I gave up and rang back got a lady who said she would get him to ring me back as soon as he came of the phone nearly an hour and a half later so rang back got the same gentleman who said he couldnt' match the price I had got only to receive an email saying thanks for my order which I hadn't placed but they are shut now so going to sort it out when they open just keep your eye on your emails when ringing up for a quote