nhsapp.service.nhs.uk Recenzje 

Although I love the convenience of the NHS app. Its of no use if the GP's and Pharmacist don't use it correctly or they are not getting the information required to complete a simple repeat prescription. On numerous occasions both me and my family, have done a repeat prescription request only to arrive at the pharmacy two weeks later (not having received a text saying its ready) to be told there is no prescription ordered. We know we raised a request as the app will not allow us to order more. Then you have to start the whole process again and wait a week without heart medication because someone has not clicked the box. Notification are needed that the GP has authorised the request and the Pharmacist have received the request and the prescription will be ready for collection in 5 working days. SIMPLE. That is the only way you'll know when to visit the pharmacy to collect.

I received a text saying that there's a new message for me in the NHS App.
1) I do NOT have / use the NHS !
2) I called my GP surgery who know absolutely nothing about any message
3) being able to have a quick look at the App - like most things in thi country - it's completely useless. It says on upcoming appointments ( 4 for next week!) Action needed.
That's nonsense: I use my hospital's EPR and have confirmed those appointments ages ago.
Another mess by the NHS - which will cause confusion and upset to many patients!!

I always thought the Gov website was the worse ever until I tried to use this useless pile of crap, I think a child of 5 or less could have made a better app. It never let's you get an appointment, it only tells me to go waste the ER at 3 different hospitals. My local doctors surgery has had a massive upgrade on the building and now there are no doctors willing to do anything for the money they get paid.

Useless - have to keep signing in. Can find what information need easily. Ridiculously over complicated.

I have a data breach on my account shared my personal information and also put somebody else’s medical record on my account . Contacted GP and NHS app nobody wants to deal with it .
This is serous and disgusting that nobody is concerned !!!!!!

System can't even connect to GP to interact. Nothing works. Deep down in the NHS basement is a dark locked room. In that room is a very drunk baboon with a keyboard. Welcome to the NHS IT department.

The new update is useless the layout is rubbish and gp health records can’t be found and all data missing. Why can’t you leave things alone.

Absolute rubbish! What’s the point of this app? Only very basic info from GP surgery is on it, which is often incorrect and/or incomplete. If referred to and/or seen by any other practitioner not in the surgery, you’ll never find any correspondence , notes or test results on it as the systems don’t “talk to each other”. The eye watering £££££s that must have been and continue to be wasted on this could have been far better spent on patient care and treatments.

Garbage
Download it upload ID then another photo of me exactly the same and this crap says cant recongnise it.
Wont be using this rubbish again, not worth the hassle it a total joke and no doubt fake

App is brilliant until there is a problem, my e mail was hacked is now frozen i can't close my old nhs account or change it to a new email as I can't access old email acc I have sent many emails explaining this to the laughabley called helpdesk........Nada. Come on ffs close my account so I can start again

How an earth NHS can say the March update has made the App easier to use is beyond me . They need to fix what they’ve broken . Where current app users involved in the update / I suspect not .

This was such an easy to use intuitive App before they meddled with it . It’s practically useless now & a huge step backwards .

You NHS idiots ... app was wonderful before and now I can't find anything.... nhs idiots taking money from our tax and nin payment... why you need change it .... just laid off your main it manager ... he is complete imbecile .... terrible

Clearly, the current NHS App/online system is designed to reduce GP appointments rather than genuinely help patients. It acts as an effective gatekeeper: if you persist long enough you might get what you need; many people simply give up, ignore symptoms, head to A&E, or stop treatment altogether.

My latest experience trying, to continuing a prescription, is typical and perfectly illustrates the problem:
I completed a long, largely irrelevant online questionnaire.
The next day, waiting by the phone for a call, I received an automatic email rejection: “No, you can’t have that.”
I tried to book a proper appointment on the app — blocked with the message “you cannot request prescriptions this way.”
I walked into the surgery. The receptionist told me “you should be able to do this on the app,” then submitted the request manually while making me feel in the wrong.
Now I have no idea whether a prescription has been approved or not. No notification will be given. If nothing appears at the pharmacy in 5 days (as I suspect), I get to walk back in and start the whole process again and see if I can actually see a doctor.

Ten years ago, this was simple: a quick phone call or word with the receptionist, a short appointment (often same or next day), the GP - who knew you - would check what was needed (quick exam if required), and the matter was sorted in minutes.
Today, what used to take 5–10 minutes of doctor time has turned into hours of patient and receptionist effort - questionnaires, dead-end messages, conflicting advice, repeated visits and phone calls - with no guarantee of success.
The system is highly inefficient, stressful, and confusing. It is actively driving patients away from routine care. (For anxious, elderly, less tech-savvy or time-poor people it is simply inaccessible.) The end result? More serious conditions downstream, more cost, more pressure on A&E, and an enormous waste of time for everyone.
This is not a teething problem with the app. It is a policy choice that has replaced a straightforward, human process with an over-engineered bureaucratic mess.
The digital-first approach is working brilliantly at one thing: reducing productive GP appointments. Unfortunately, it is doing so at the expense of timely, safe patients care.

I accessed the new NHS app today, replacing the old one. Access to repeat prescriptions, test results, health history and documents have all completely disappeared. These were all available with the previous version.
Also access to communicating a problem or request directly to my GP surgery has been moved to the most inappropriate place, and I only found it by accident. The NHS app has changed from being really helpful and useful for patients, to something completely and utterly useless.

Fairy Tail of the NHS App advert on commercial radio. Who had the ideaof this advert? They have never tried using the app to tell your GP whatis wrong with you or to book an appointment. In Basingstoke you have 8am trying to get an online form to get a chance of an appointment in  the current month..  I draft what I want to say in a draft email, then  .7.55am start trying to get the online form - pressing refresh every 20 seconds until one pops up. Then cut and paste from my draft and success. It's like trying to get Oasis tickets!

Completely useless.
Login is so erratic.

An appointment was arranged for me by phone at 11.00am on 19/3/26. A message appeared on the app early this morning giving a time of 9.00am. I only saw this at 9.05 so I thought I had got the time wrong. I found out when I phoned the hospital that 11.00 was the correct time. So the information I was sent was incorrect and nearly caused me to miss my appointment.

I was trying to log in to the nhs app today and was not happy with the way they were wanting me to send my id information to them.

I will not do that under the data protection act. As I find this a violation of my human rights.

Also would recommend that everyone stays clear of this app.

It's rubbish trying to up date my tell phone number now got to wait a hour for get it

Really poor system -just logging in is complicated. easier to ring you GP which is saying something !