nhsapp.service.nhs.uk Recenzje 

TrustPilot you need to have the functionality to score No stars! The NHS App is awful. It has a mind of its own and works when it wants to and is very temperamental. Tried adding parents to the APP but oh no not possible as they're registered at a different GP's - Absolute Bonkers!!!. PLEASE PLEASE can you get this App functional so its usable or just switch it off and let's go old school and make a call and recieve letters!

App is so dysfunctional. Can’t understand how to request a sick note. When I call my GP who is experiencing a high level of calls and advices you to use the app. Once through to someone I explain what I’m looking for and say I can’t do it through the app as the system is down and I’m advised to try again in an hour.
I ask how I do it in an hour cause I don’t understand and the person on the other end of the phone doesn’t know how the app works so can’t help me out there. And can’t help me while the system is down anyway so my call was a waste of everyone’s time.
How this app is deemed as the way forward is beyond me.

Booked a Covid 19 vaccination for 10.45 0n Monday 4th May 2026 and received a reminder on the 2nd
When we arried we were told that there were no vaccinations on that day as it was a bank holiday
Totally wasted 1 hour journey for an 85 year old PD sufferer

Such a frustrating experience. App is on phone but you need cose on same phone so details disappear while you access the code. I had correct email and password, from then on, whole thing crashed. Software written by some corporate that has no inkling of what the NHS is about and probably paid zillions. Altogether, horrible experience.

This app totally crashed my iPhone. I am locked out of my device and it's a new phone.

The dots are there but as usual, no one bothered to join them up. This is yet another pathetic, badly designed government app that was obviously never beta tested prior to its release to the general public. Why is it the (so called) developers never attempt to use their creations themselves to identify the areas where they fall down???

Absolutely useless. Cannot get into my account. Checked that they have my email address. They have but it keeps asking for my old login details. I could count on one hand the number of the app has actually worked in over two years.

Was using the app successfully up and until last week when for some reason, (coinciding with an update) it stopped working. I do not have my password and have requested a new password numerous times but this does not arrive. There is no number for technical help and I am sick of going around in circles. Totally useless.

The most useless and annoying app on the planet. Half the time it doesn't work, when it does, it is to show me a message I don't need or want to see. Why do I want to rate my local surgery after every single visit, no matter how trivial, and the dozen other useless messages it bombards me with. Why is the user given absolutely no control over this. Why is there no way of providing feedback. Why can I not f respond to any message from my doctor or health centre. Why am I, as a primary user, provided with nothing that is actually useful to me.
Awful!

I use the NHS app for most GP contacts and its been ok but the recent change has made it worse. It has taken away the GP consultations section which was handy to check the patient and GP were both thinking the same thing - very disapointed bring back consultation section - thanks I have just updated 27th April and increased stars. I have found the consultation notes it's in the appointment section so the app is good.

This was coded - and NEVER stress-tested - by amateurs and the NHS believes that is good enough..It is not...

The new app is even worse than the old app. I understand this costs a fortune. The developers have no idea about UX and not much about UI. This needs to be investigated.

Have been invited to book a physio appointment but cannot access the NHS website despite providing proof of my identity.

Dreadful, dysfunctional app, presumably designed by unsupervised work experience children. Every use is a dangerous risk to my already high blood pressure. Confusing, badly written, poorly signposted, often unavailable.

Need to sack em all, employ some pros and start again.

Face to face with medical staff, NHS is excellent. Admin, tech, comms, as well as some waiting lists, undermine them.

I received an email advising that a referral appointment has been booked and I can get the details by logging into my NHS app. Using the link provided wouldn't allow me to log in. I went to the app on my I pad and again no luck. However when I pressed back, or home (can't remember) I discovered that I was logged in. However there was no point because attempts to look at any information provided nothing. When I am using the app I don't find it easy to navigate and not only is there the NHS app but we have Patients Know Best and Patches.
I can't understand why my email couldn't have displayed my appointment details.
UPDATE 23 APRIL 2026 2.28pm. An absolute disgrace. Still unable to access and if you want NHS technical support GOOD LUCK. It seems you can only get that by filling in an online form. I found a number for NHS England. Finally got to choose option 5. Then was offered another set of options. This time option 6.Spoke with a lovely advisor who explained the APP is DOWN. They do not do technical support but have had to endure complaints all morning. Given the government is desperate to have everything digital God help us. Considering the NHS app is now a vital support tool forced onto us surely it's important enough to have an alert system in place that send a message via email or text to advise of technical problems. I'm fed up and disgusted at the atrocious entire broken system.

Impossible to log in. The help button is anything but helpful. It just says access denied. Not good enough.

The new layout is awful does not let you assess some GP notes like the old layout did. Harder to use bring back the old layout please

I transfered to this because Patient Access went down. They now have me with the wrong christian name. I now have prescriptions in the wrong name. No record of hospital attendance or future referrals.

Completely frustrating. I expect many people will suffer in silence due to this ridiculous system. Yes it works for repeat prescriptions, mostly, but trying to book an appointment is difficult.

Waste of time never kept up to date keeps buffeting and you can't get off and start again while it's buffeting nhs ripped off again as usual top people getting thousands for sitting on their fat ##### probably never use it (private cover) no 12 month wait for them for consultation then 12 more months for the
treatment