Net Curtains Direct Recenzje 

4808
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Easy to order nets always come within delivery time stated, measurements options are perfect and easy to use. I've ordered over the years high end nets and cheap nets from here, and im always surprise... Zobacz więcej

Oceniono na 5 z 5

I had a problem of my own making with delivery. I contacted customer service and they were 5 star, really understanding and helpful. They resent the nets and they arrived next day. Nets are really g... Zobacz więcej

Oceniono na 5 z 5

When I needed new nets for my bedroom I looked at several websites but as my windows are not standard height I couldn't find what I wanted. Then I found that Net Curtains Direct website has lots of c... Zobacz więcej

Oceniono na 5 z 5

Glad I found this Company on line as struggled to find one locally. Website easy to use - package arrived promptly. Beautiful Sophie net curtains, delighted with quality and make-up. Would highly rec... Zobacz więcej

Informacje dotyczące firmy

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  3. Sklep z artykułami do dekoracji okien
  4. Sklep z zasłonami
  5. Zasłony, firanki, karnisze

Napisane przez firmę

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(4808)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 69

Napisz recenzję
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Oceniono na 5 z 5

i have dealt with this company over the…

i have dealt with this company over the years and still to day on my recent order they are efficient in their dispatch and well made curtains.nice people to deal with and products are very good in pricing.No doubt i will deal with them again in the future when needed.
Thank you.

9 maja 2026
Opinia niezależna
Oceniono na 5 z 5

I have used Net curtains direct for many years.

I have used Net curtains direct for many years.
This order was a large one so took a little longer but was despatched in line with their time line. Unfortunatly, Royal Mail did not deliver on agreed date, customer services contacted me checking if package arrived and I told them of the issue. Within an hour I had an email back from them saying that they had contacted Royal Mail themselves and updated me. Package arrived within a couple of days. Brilliant customer service from this company as well as brilliant net curtains!

24 kwietnia 2026
Opinia niezależna
Oceniono na 4 z 5

Not impressed

Asked for 2 curtains: 1 with a 80 cm width and another with a 230 cm width.
Received 2 curtains with a 80 cm width. No need to say that I cannot use them - not even 1 of them as they need to match.
Since they are non refundable, I simply wasted my money.
Edited: I have now received the correct size curtain. They look good. I will be making another purchase soon for another room.

27 kwietnia 2026
Opinia niezależna
Logo Net Curtains Direct

Odpowiedź od Net Curtains Direct

Hello,

Can we please ask whether you have contacted us regarding this prior to leaving a review?
We have also sent you an Information Request via TrustPilot as no name or order number has been provided.
Please do email us with details of the issue, your order number and images of the curtains laying flat with a tape measure against them so that we can look into this and better assist.

We look forward to hearing from you.

UPDATE: Thank you for providing your details so that we could look into this and work to get this resolved for you. We have emailed you directly with an update and resolution to this issue.

2nd UPDATE: We haven't had a response to the emails that we have sent you (although you have provided a positive rating to our customer service) but we can see from the tracking that was emailed to you that the replacement curtain has now been delivered. If you are happy with the resolution we would very much appreciate it if you could amend your review to be a true reflection of the service that you have received.

Oceniono na 5 z 5

Beautiful and Stylish

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality.
I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items.
I had a delay with my purchase, which was unavoidable, however I was kept well informed by Net Curtains Direct.
The packaging was sufficient and provided my order from being damaged in any way. My order was delivered on time.
I personally won't use any other company for my nets.

27 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

5 star experience

I would definitely recommend Net Curtains Direct, 5 star experience. When ordering my nets I made a mistake with one of my measurements, I emailed them and got a response the next day as it was late at night . They sorted it straight away and didnt charge me for the extra material which was quite a substantial amount . It was easy to order and very quick to be delivered. The net curtains are amazing quality, thick not thin and flimsy. Loads of patterns to choose from and an amazing price ,over 1/3 of the usual price i pay . Honestly you will not be disappointed 👌 .

18 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing Customer Experience

Ordered on Friday, express delivery, not realising it referred to the period after the curtains were made. I emailed them and explained why I needed the delivery so quickly and they literally pulled out all the stops to ensure I got my delivery today
Absolutely brilliant company to deal with - real personal customer service and not a robot!

27 marca 2026
Opinia niezależna
Oceniono na 5 z 5

outstanding - buy with confidence from this supplier

I ordered some net durtains for a bay window. The product was great. Sample service was great. But what really tells you whether you shoud buy from a company is how they treat mistakes, and on this they were fantastic. My curtains arrived 2cm too long so didn't fit. I contacted the company who asked for a reference number and a photograph. They then accepted fault, supplied replacements very quickly - all done with no unpleasentness or wriggling or corporate sludge that one experiences with so many supplpiers when things go wrong. They kept the whole experience pleasant and easy.

11 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Poor customer service

I ordered a holdback for my curtains and paid extra for quick delivery. When it arrived, it contained the wrong item. I immediately contacted the company and informed them they sent the wrong item. They requested proof of order and details of the error which I supplied straight away. Instead of sending the correct item and apologising for their error, they refused to send the correct item without proof of returning the wrong item. This company made a mistake and failed to rectifying it swiftly. They certainly have not put me first as a customer or recognised the inconvenience caused by their error. I would not recommend or use again. The wrong item has been returned and I am still without my order or refund for failure to deliver. Order number NCD172731

2 marca 2026
Opinia niezależna
Logo Net Curtains Direct

Odpowiedź od Net Curtains Direct

Hello Jane,

Thank you for your feedback. We're really sorry to hear that an incorrect item was sent and that you weren't happy with the way in which this was resolved.

I have reviewed the email threads and can see that you sent us images of what you received in error which was really helpful and greatly assists us in ascertaining what has gone wrong and how we can best remedy the issue both for the customer and also going forwards.
From the image you sent we could promptly identify what had gone wrong and put steps in place to prevent this happening again whilst sending you an email apologising for the error and including a link to a prepaid returns label with which to return the incorrect item to us ensuring that you didn't incur any returns costs.

Once you had confirmed that this was on it's way back to us, a replacement was dispatched to ensure that you weren't kept waiting whilst the incorrect item came back to us and was processed by our team.

We value all feedback and will certainly take your comments on board with regards to how this was handled and look to implement changes to our processes to try and improve this for customers.

If there is anything further that we can help you with please don't hesitate to let us know.

Kind Regards

The NCD Team

Oceniono na 1 z 5

Ordered white voile curtains as I have…

Ordered white voile curtains as I have done many times before and they have turned up lilac. I'm being told they're white by net curtains direct but they are definitely lilac. I wish I could add a picture. They have agreed a return out of "goodwill" but it took two days of going back and forth. The quality doesn't seem to be the same as it used to be which is a shame.

3 marca 2026
Opinia niezależna
Logo Net Curtains Direct

Odpowiedź od Net Curtains Direct

Hello,

Thank you for your review. We're sorry to hear that you weren't happy with the dye lot of the curtains that you received. Can we please ask whether you ordered a sample of the fabric prior to placing an order? We would always recommend this with anything custom made, cut to size or altered to fit. Even if you have ordered previously, dye lots can vary so a sample is always advisable.

Whilst we do endeavor to respond to all emails as quickly as possible we do advise that we will respond within 1-2 working days.

We sent you a request a while ago via Trustpilot asking you to confirm your order number and email address etc so that we can identify your order and look into this further for you but unfortunately we received no response to that request.

Kind Regards
The NCD Team

Oceniono na 4 z 5

excellent after sales service

I had used the company a number of times with complete satisfaction. I wasn't too happy with the making of the last order but didn't get round to contacting them for a few months. Nonetheless, their response was immediate and I was just asked to return the voiles for them to assess, and they were remade for me. All in the fastest and most courteous turnround. Kudos and thanks to Frances and team

24 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Voile champagne curtains …

Just beautiful ready made voile look as good online when ordered as I receive them very very happy beautiful made so very very pleased very good quality Just perfect

6 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent products and services

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple and the site gave the opportunity to name each curtain so you could easily identify them when they arrived. Combined with their prices to cover all wallets, it was a great, easy process. I highly recommend them.

2 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic

Fantastic service price & delivery so much cheaper to order easy to use website great definitely recommend

17 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Received curtains but one curtain…

Received curtains but one curtain didn't come hemmed as requested . Contacted there costumer service. They said would send another out. Never received. Contacted again . Bo reply. I did also order more nets for other rooms . But they came and they was ment to be white. But looked more blue. Contacted them again. Said keep in sunlight. But still no difference. Never had this problem before.

6 czerwca 2025
Opinia niezależna
Logo Net Curtains Direct

Odpowiedź od Net Curtains Direct

Hello Lea,
We’re really sorry to read about this experience, and we completely understand how frustrating this must have been — especially when you’ve taken the time to contact us more than once and didn’t receive the resolution you were expecting. That’s certainly not the level of service we aim to provide.

Issues such as an unhemmed curtain, a replacement not arriving, and colour concerns with your nets are understandably disappointing, and we’re very sorry that this hasn’t been resolved properly so far. We truly do want to look into this fully and make things right for you.

To do that, we’ll just need to be able to locate your order on our system. Please could you reply to this review or contact us directly with your order number (starting with NCD), or alternatively the email address or full name used when placing the order.

As soon as we have those details, we’ll be more than happy to review everything and work towards a proper resolution for you. Thank you for bringing this to our attention — we really appreciate the opportunity to put this right.

Kind regards,
The Net Curtains Direct Team

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