Yad has been very helpful and very patient while I booked my course. He has helped me understand more what your guys do to support drivers like myself and I really appreciate it n hope it all words ou... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
So, the driving instructor i was assigned to lied and said we had done half of our lessons when we hadn't even started- releasing half the money. I booked a lecture with Yad- who was very kind a... Zobacz więcej
Reakcja na opinię
Syed the driver instructor was excellent He made me feel comfortable at all times Arrived on time every lesson And kept us informed at all times I would definitely recommend syed very highly... Zobacz więcej
Reakcja na opinię
Nadeem was a brilliant instructor, he gave me the confidence I needed and knew exactly what I needed to work on, but was also more than happy to go through anything I felt I needed more practice with.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Napisane przez firmę
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Dane kontaktowe
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Zjednoczone Królestwo
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4,3
Doskonała
8 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
She was excellent great communication…
She was excellent great communication and explained everything perfectly
17 marca 2026
Odpowiedź od National Intensive
Thank you so much for your kind words, Lucas! We’re delighted to hear that you had such a positive experience. Clear communication and making sure everything is well understood are really important to us, so it’s great to know that came through. We truly appreciate your feedback!
Regards
National Intensive
Emma was really helpful and informative…
Emma was really helpful and informative when looking for my test cancellation. Thank you Emma!
12 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you so much for your kind feedback! We’re delighted to hear that Emma was helpful and informative while assisting you with your test cancellation. We’ll be sure to pass along your lovely comments to her. If you need any further support, please don’t hesitate to get in touch 😊
Regards
National Intensive
Odpowiedź od National Intensive
Hi Alf,
Thank you for your 5-star review! We really appreciate your feedback.
We’re so glad to hear that Katie was helpful—she’ll be pleased to know she made a positive difference to your experience.
If you need anything else, we’re always here to help.
Kind regards,
The National Intensive Team
Service was brilliant
Service was brilliant. James was very professional and helped with my query. I will be joining national intensive.
16 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you so much for your kind review! We’re delighted to hear you had a brilliant experience. James will be really pleased to know his professionalism and support made a difference while helping with your query. We’re excited to have you joining National Intensive and look forward to supporting you on your journey. If you need anything in the meantime, please don’t hesitate to reach out!
Regards
National Intensive
I would not recommend this company for…
I would not recommend this company for multiple reasons, mainly that no cancellation was found and I took a test in standard waiting times. I also has a driving instructor who refused to provide dates that we could start lessons and spoke in circles. It was an aweful experience considering the money i was charged. The only saving grace to this whole experience was my newly appointed driving instructor, Shazia, who was so kind and patient. This was after I had already raised my concerns multiple times. I'm not impressed with the service that was provided at all and would warn anyone else against using them. Shazia you were lovely, but the company is deeply flawed.
5 marca 2026
Odpowiedź od National Intensive
We’re sorry to hear that you feel disappointed with your experience, although we would like to clarify a few important points.
Firstly, practical test cancellations unfortunately cannot be guaranteed. The nature of a cancellation checking service is that it relies entirely on test slots being released by other candidates or by the DVSA. While we continuously search for earlier dates, there is no way for any company to confirm when or if a cancellation will become available.
Part of the delay in your course also occurred when you requested a change of instructor, which required us to source and allocate a new instructor in your area. Instructor availability can vary, and arranging a replacement can sometimes add additional time while we coordinate schedules.
That said, we are very pleased to hear your positive feedback about Shazia, and we will certainly pass your kind comments on to her. We’re glad she was able to provide a supportive and patient learning experience once assigned.
We do take customer feedback seriously and are always working to improve our service. However, it is important to note that test availability and cancellations are controlled by the DVSA, and these factors are outside of our control.
Thank you for sharing your feedback.
Regards
National Intensive
Find a instructor yourself! Save £££
I'm friends with a couple people who had intensive courses through this business. Breaking down the costs, one was paying £70 per hour and the other £55 per hour. But the instructors own rate was only £37-40 per hour.
Just do the work yourself and find a instructor on your own and save a ton of money!
Don't give a passive agreesive reply please, cause I ain't going to read it, sorry! There's just no way you can justify charging that much for simply getting a student in contact with a random local instructor.
1 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Firstly, we do have every right to respond in order to clarify inaccurate claims made about our business.
We do not agree with the assumptions in your review. The cost of an intensive course is not simply calculated by splitting the total price by the number of hours booked, so the hourly calculations you have suggested are incorrect. Our course pricing includes a range of operational costs such as VAT, administration, booking systems, customer support, instructor coordination, test booking services, and instructor top-up payments where required, among other overheads involved in running the service.
We also work with a large network of independent instructors and ensure lessons, test bookings, and course scheduling are organised for the customer. The service we provide goes beyond simply “putting someone in contact with a random instructor,” and includes the coordination and management required to deliver an intensive course.
Customers are, of course, free to book lessons directly with an instructor if they prefer. Our service is designed for those who want a structured intensive course with administrative support, test booking assistance, and course management included.
We are always happy to clarify how our services work, but it is important that information shared publicly about our business reflects the full picture rather than assumptions about how pricing is structured.
Regards
National Intensive
National Intensive stole my money
National Intensive stole my money.
I paid National Intensive over 400 for the services of booking my driving test, rental car for the test, driving lessons prior to the test and the cancellation checker to book my test. I paid them in September and they estimated that the test would be booked by November. By January my theory test expired and the company failed to provide any of the stated services. Under the Consumer Rights Act 2015 the company is required to provide a refund for services not performed in a reasonable time frame. The National Intensive provided an estimate of completion of 2 months from time of purchased and failed to book anything over double that amount of time. I contacted National Intensive and they were rude and unprofessional in tone and pointed me to their terms of service. Their view is that because when I paid them they "assigned a driver" to my account and that their role is complete and no refund is due. This to me is a scan. No service was provided and no refund was given. While National Intensive might provide legitimate business services to other people, they scammed me and are rude and uncooperative. I thoroughly regret ever paying them and would highly recommend others to NEVER work with them.
Response to National Intensive comment:
You are factually incorrect regarding the expiration of my theory test. It expired 26 Jan 2026 and I paid you in late September. You estimated you would have the test booked by 25 November and I provided double the amount of time than what you estimated. (This was removed in National Intensive edit).
Your staff was not “abrupt” they were rude. They attempted to intimidate me from escalating this matter to small claims court which is my right. You are a dishonest company.
You keep emphasizing it is not your fault the DVSA did not post more slots. If you read the above that is not my issue. My issue is I paid you to book the test AND provide driving lessons. You provided neither service. In effect I have paid for nothing, akin to stealing. Your terms claim that the service you are on the hook for is “assigning a driver” and I think this is a dishonest way to run your business and avoid ever having to take responsibility for your inability to provide a service.
31 października 2025
Opinia niezależna
Odpowiedź od National Intensive
EDIT
Thank you for your response. We’re sorry to hear how strongly you feel about your experience.
We would like to respectfully clarify that we do not agree with several points raised. Based on our records, the situation regarding timelines, services provided, and communication does not fully reflect the account described above. At no point is it our intention to mislead or withhold services, and we strongly refute any suggestion of dishonesty.
We also take concerns about staff conduct very seriously. Intimidation or rudeness is not something we tolerate, and this does not align with how our team is trained to communicate. That said, we are sorry if any interaction came across that way, as this was not our intention.
As outlined in our terms and conditions, the service we provide involves coordinating and assigning instructors and sourcing test availability, both of which are dependent on external factors. We understand this can be frustrating, particularly when time constraints such as theory test expiry dates are involved.
In these circumstances, we offer a free theory test resit, which we cover, to place you in a better position for obtaining a practical test date and activating our cancellation checker service. Unfortunately, we have so far been unable to proceed with this due to a lack of engagement/response, which has prevented us from moving things forward.
We genuinely regret that you feel dissatisfied and would welcome the opportunity to review your case again and work toward a fair resolution. Please feel free to contact us directly so we can look into this further.
Kind regards,
The National Intensive Team
We are sorry if any of our communication came across as abrupt, as that is never our intention. Our team aims to be transparent about what we can and cannot control, particularly when it comes to DVSA test availability.
If you would like to discuss your case further, please contact our support team directly and we will be happy to review your account with you.
Regards
National Intensive
Thank you, Emma
Emma helped me very quickly and efficiently. No dilly dallying and straight to the point. Thank you
13 marca 2026
Odpowiedź od National Intensive
Thank you so much for your kind words. I’m really glad Emma could help quickly and get everything sorted for you.
Regards,
National Intensive
Excellent operative
13 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Hello Robert,
Thank you for your feedback. Please can you provide the name of the customer service member you spoken to, so we can show them your great feedback?
Regards.
National intensive
Odpowiedź od National Intensive
Hello Nick,
We really appreciate your feedback and we will pass this on to Yad for you.
Kind regards,
National Intensive
Rudest staff/response
Funniest replies to read, they’re all so rude😂 the company are so unprofessional watch them reply to this one with the most passive aggressive response. Staff are unprofessional and rude and all the reviews under this explain why. Do not waste your money with this company
12 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
It’s interesting that you’re criticising professionalism while commenting under an anonymous posting. Most of the replies here are simply responding to claims that were made without any context or accountability.
We’re certainly not rude, and we take pride in providing good customer service, which we consistently strive to maintain and improve. If someone has a genuine concern, the best approach is always to contact us directly so we can look into it properly and resolve it.
Posting anonymously and encouraging people not to use a business without any verifiable details doesn’t really give a fair or accurate picture. Anyone reading the thread is welcome to make their own judgement.
Regards
National Intensive
Shazia is brilliant
Shazia is brilliant, made me feel really confident and helped me pass first time!
12 marca 2026
Odpowiedź od National Intensive
Hello Beth,
We really appreciate your feedback and are happy that you have had a great experience with Shazia.
Congratulations on passing your test!!
Kind regards,
National Intensive
Appreciate you to change the manual to…
Appreciate you to change the manual to automatic
12 marca 2026
Odpowiedź od National Intensive
Thank you for your feedback. We’re glad we were able to assist in changing the vehicle from manual to automatic and appreciate you taking the time to leave a review.
regards
National Intensive
Best intructor around
Best intructor around, doesnt mess about, paul shows you how too be safe and be a good driver, highly recommend!!
12 marca 2026
Odpowiedź od National Intensive
Hello Shane,
We really appreciate your feedback and we are glad you are happy with your instructor Paul.
Kind regards,
National Intensive.
I’ve been confused about booking my…
I’ve been confused about booking my test for weeks but Yad helped me out within about 5 minutes and now I’m booked up and ready to go. Top geezer
12 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Hello,
We really appreciate your feedback and are happy that you have had a great experience with Yad, please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Called to find out more information and…
Called to find out more information and spoke to yad who was very helpful
12 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Hi there,
We really appreciate your feedback and are thrilled that you have had a great experience with Yad, please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
He was amazing
He was amazing, really helped with my anxiety, the best driving instructor I have had.
12 marca 2026
Odpowiedź od National Intensive
Hello Meg,
Thanks for the review. It is appreciated.
Regards
National Intensive
Being paid makes everyone happy
Being paid makes everyone happy.
Prompt & quick
Can’t thank Kate enough for sorting this out for me considering I was asking yesterday re payment
12 marca 2026
Odpowiedź od National Intensive
Thank you so much for your lovely feedback. We’re really glad everything was sorted quickly for you, and I know Kate will be delighted to hear your kind words. We appreciate you taking the time to share your experience.
Regards
National Intensive
I'm happy with the phone,specially…
I'm happy with the phone,specially thanks to Yad for helped me what i need.His communicating service is excellent.
Thanks Yad
12 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Hello Sabira,
We're really glad to hear Yad was able to help. We’ll be sure to pass your feedback on to him.
Regards,
National Intensive
Very good lesson
Very good lesson, fab teacher, made me feel very relaxed great start for a first lesson 👍
9 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Hello
Thank you for your feedback, much appreciated. We are glad to hear you are satisfied so far.
Regards,
National Intensive.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.