Yad has been very helpful and very patient while I booked my course. He has helped me understand more what your guys do to support drivers like myself and I really appreciate it n hope it all words ou... Zobacz więcej
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So, the driving instructor i was assigned to lied and said we had done half of our lessons when we hadn't even started- releasing half the money. I booked a lecture with Yad- who was very kind a... Zobacz więcej
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Nadeem was a brilliant instructor, he gave me the confidence I needed and knew exactly what I needed to work on, but was also more than happy to go through anything I felt I needed more practice with.... Zobacz więcej
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I am so pleased with the driving instructor I was assigned! After signing up to go through national intensive John rang the next day and we scheduled in my hours of the course so quickly. My skills de... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Napisane przez firmę
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
Dane kontaktowe
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Zjednoczone Królestwo
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
20% OFF ANY DRIVING COURSE DEPOSIT
4,3
Doskonała
8 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really happy
Really happy. James managed to get my test bumped forward by 2 months. Great communication. Very happy :)
26 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you so much for your fantastic review! We're thrilled to hear you're really happy with the service. It's great that James was able to move your test forward by two months—that’s a big win! We'll be sure to pass along your kind words about his communication.
Wishing you all the best for your test, and thanks again for choosing us! 😊
Regards
National Intensive
Pertinent info and kind
26 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
Katie was amazing
Katie was very quick with her responses and very knowledgeable
26 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you so much for your lovely 5-star review, Janine! We're really glad to hear you had a great experience with Katie. Her quick responses and knowledge are something we truly value, and she’ll be delighted to see your feedback. We appreciate your support and hope to assist you again in the future!
Regards
National Intensive
Rachel was lovely
26 marca 2026
Odpowiedź od National Intensive
Thank you so much, Anne, for your kind words and 5-star review! We're delighted to hear you had a great experience with Rachel—she’ll be so pleased to see your feedback. We really appreciate your support and hope to see you again soon!
Regards
National Intensive
Odpowiedź od National Intensive
It appears you’re continuing to leave multiple reviews, but you still haven’t provided any details for us to investigate this properly.
We’ve also checked our system, and it doesn't seem like you have made a booking with National Intensive.
If you’d like us to look into anything further, please contact our team directly so we can assist you.
Regards,
National Intensive
Had a 1 to 1 theory training session…
Had a 1 to 1 theory training session with yad and he was very professional and informative.
25 marca 2026
Odpowiedź od National Intensive
Thank you for your review, Chris.
Regards,
National Intensive
Reliable customer service
Quick and easy phone call, was able to resolve my issue/worry immediately. And was very understanding and patient through the whole process of updating information on my account.
24 marca 2026
Odpowiedź od National Intensive
Thank you for your lovely feedback! We’re so pleased to hear your issue was resolved quickly and that you found the process easy. It’s great to know our team was understanding and patient while helping you update your account.
We really appreciate you taking the time to share your experience!
Best regards,
National Intensive
Odpowiedź od National Intensive
Thank you for your review, Nitesh.
Regards,
National Intensive
Odpowiedź od National Intensive
Hello
Thank you so much for your kind words! We’re thrilled to hear you found our team helpful. Perhaps you could add the Agents name who dealt with you so we can pass on your comments
Regards
National Intensive
I’d been having trouble getting in…
I’d been having trouble getting in touch with a pupil but after Laurie helping me it was soon sorted.
25 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you for your feedback its great to receive this from our Instructors ! I’m glad I could help resolve the issue quickly and get things sorted for you. It’s great to know my support made a difference.
Regards
National Intensive
Helped me feel at ease with my inquiry…
Helped me feel at ease with my inquiry and gave me good advice
25 marca 2026
Odpowiedź od National Intensive
Thank you so much for your kind words! I’m glad I could help you feel at ease and provide useful advice. Your feedback means a lot, and I’m happy to have been of assistance.
Regards
National Intensive
Yad was Very helpful answered all my…
Yad was Very helpful answered all my questions
24 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you for your feedback. We’re really glad to hear that Yad was able to answer all your questions and provide the help you needed. We’ll make sure your kind words are passed on to him.
Regards,
National Intensive
Yad was really helpful and clear on my…
Yad was really helpful and clear on my options. I would highly recommend.
24 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you for your lovely feedback. We’re really pleased to hear that Yad was able to explain your options clearly and provide the support you needed. Your recommendation means a lot to us.
Thanks again for taking the time to share your experience.
Regards,
National Intensive
Application advice…
Called & spoke to Yad to get some advice on best ways to book & pay for the intensive course. He was most helpful & even advised on possible availability. All booked now so thanks for the help Yad.
24 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you for sharing your experience. We’re delighted to hear that Yad was able to give you clear advice and help you get everything booked smoothly. It’s great to know his guidance made the process easier for you. We’ll be sure to pass your kind words on to him.
Regards,
National Intensive
Yad- helpful and informative
I spoke to YAD today on the phone, he was informative, happy and helpful. Thank you
24 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you so much for your kind feedback. We’re really pleased to hear that Yad was able to help and that you found him informative, happy, and helpful. We’ll be sure to pass your comments on to him.
Regards,
National Intensive
Yad was so helpful with my questions…
Yad was so helpful with my questions regarding the course and cancellations. He made everything so straight forward and have now booked my course. Thank you so much
24 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you for your review. We’re really glad to hear that Yad was able to help and make everything straightforward for you. We appreciate you taking the time to share your experience.
Regards,
National Intensive
I called up regarding some extra…
I called up regarding some extra information about the courses that they provide before booking one and Yad was able to answer my queries both quickly and sufficiently.
24 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you so much for your kind feedback. We’re really pleased to hear that Yad was able to answer your questions quickly and clearly. We always aim to make the booking process as straightforward as possible, and it’s great to know you had a positive experience. We appreciate you taking the time to share your review.
Regards,
National Intensive
This company is a total rip off. Please, please don’t use them. Write me a hefty cheque for doing nothing instead!
Please, please don’t use this company, they are a total rip off merchant with a good website. Please write me a check for doing absolutely nothing instead!
Firstly, the advertised test dates are a total lie. I had been in their system for 6 months, had a test date some 3 months in advance still, whilst the website was still advertising test dates only a month in advance. If you phone them up to enquire about this they will repeat a clearly very well rehearsed and used speech about all the caveats on their website which don’t guarantee anything. Like everything else you will find about this company, it’s all a mirage….notice that whilst the sales contact number is open all day, the actual customer service number if you have a problem operates restricted hours. This again sums up the company. It is all about the sales and not delivery.
Next, having paid a hefty balance to National Intensive they will put you in touch with a driver. The driver separately requires you to pay everything upfront, meaning you will pay the whole balance with no actual guarantee of any services. After paying the driver directly, some time later I got an email from National Intensive asking me if I’d paid the driver. This lack of communication between the allocated driver and the company is a theme….
We initially had 3 lessons with the driver. Very, very bad lessons. English was poor, and I have found out afterwards that he came from 63 miles away to give a lesson.
Not knowing the local area is a real problem. All lessons were on little country lanes and dirt tracks which even experienced drivers may struggle with, but 3 hours of lessons didn’t involve one traffic light, proper road or roundabout, meaning you have no actual experience of the driving conditions which will apply at the actual test.
This is where things get really bad. Because the test date once allocated was so far in advance the driving instructor paused lessons and said he would pick up again nearer the test date. I heard nothing. Some 5 weeks before the actual test date I got in touch with him and he said he would send over some dates that night. He didn’t. I chased again. Same thing happened. Having chased over weeks he finally sent me through some dates he could do (no consultation around whether these times and dates worked for us). Not only did these dates involve totally silly times and suggestions (eg a 4 hour lesson starting at 7.30 am right before the test!) but he couldn’t fit in the 30 hours that I’d paid for and could only fit in 20 hours. When I complained about this, that 20 hours simply wasn’t enough time to have any real shot at passing the test, the sob story came out. He was only paid £32 an hour (I had paid £70 an hour), he had to drive from hours away and was loosing all this commuting time etc etc. Whilst I had sympathy for him as a human, being blunt this wasn’t my problem. I had paid the company a handsome sum
and it was their job to manage their suppliers, not mine. If I have in effect paid National Intensive £38 an hour for coordination effort, where is the coordination??!
Eventually the driver said he couldn’t deliver the required hours and we got back in touch with National Intensive. Because their customer service hours are so restricted this is a time consuming process, eg you will email them and they won’t reply till the next day, meaning we were getting closer and closer to the test date with no resolution. In total I spent 22 hours chasing and trying to resolve this issue. They said they would find me a new instructor. I had to agree to pay this new instructor up front again, even though I still, many, many weeks later haven’t had the refund from the original driver. I continue to chase this and am now having to get a lawyer involved as the money is still owing.
Eventually, only 2 weeks before the test itself National Intensive said they couldn’t find an instructor and I was on my own. Whilst they refunded some of the payment I had made them, they refused to refund some to cover their “administration” as they had given me 2 weeks notice before my test and this was plenty of time to pass apparently. You try finding an instructor with 30 hours spare in his diary over the coming fortnight with absolutely no notice……
It’s not just the money that makes me angry. It’s not just the total lack of customer care or concern and the arrogance of the company that bothers me. I am now back to square one 10 months later trying to get a test date when if I had just gone ahead and organised it all myself I would be 10 months closer to getting the test!
Please, please don’t use this company. You are paying for nothing but hassle and empty promises and a very deceiving website…..
23 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
EDIT INSTRUCTORS RESPONSE TO SHOW THAT THERE WSS OBSTRUCTION FROM THE START
The total course booked is 30 hours. So far, 3 hours of lessons have been completed, leaving 27 hours remaining.
For the first lesson, although the lesson itself was 3 hours, I spent approximately 6 hours of my day due to travelling time and organising the session. I accepted this because I wanted to support the pupil and complete the course professionally.
However, I have been experiencing very difficult communication with the pupil’s mother. She has been disputing lesson hour calculations minute by minute and the tone of communication has become confrontational.
I explained that longer sessions (5–6 hours) normally include a 30-minute break, which is standard practice for safety and concentration during intensive driving lessons.
I have tried to remain flexible and supportive by:
Offering additional lesson slots where possible
Explaining the hours clearly
Offering a refund for any unused hours if required
Unfortunately the communication has become stressful and I feel the situation is becoming unreasonable.
REGARDS
NATIONAL INTENSIVE
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to respond.
Please note that all instructors cover more than one area and can cover the necessary curriculum anywhere.
As outlined in the terms and conditions agreed to at the time of booking, we did allocate an instructor and secure a driving test for you. Your test was also placed on our cancellation service, which is designed to try and bring test dates forward where possible. However, due to the nature of this service, test dates cannot be guaranteed or predicted, as they depend entirely on cancellations becoming available within the DVSA system.
We understand your frustration regarding the instructor. Unfortunately, the allocated instructor had to undergo cancer treatment during this period. While we appreciate this situation was not your fault, it is also not something that could have been foreseen or avoided, and we do not present this as an excuse but as context for the disruption caused and as such a sensitive issue should be given some sympathy to the situation.
We were working to source a replacement instructor, which was difficult—particularly at short notice and for intensive hours—can be extremely limited. This is also reflected in our terms and conditions.
We regret that your experience did not meet expectations, but we maintain that the services provided were in line with what was agreed at the time of booking. We did refund some of the monies to you even though a full refund was not eligible as the course had begun and some lessons completed.
Kind regards,
National Intensive
Very good and polite talk from…
Very good and polite talk from Katie,great service
23 marca 2026
Opinia niezależna
Odpowiedź od National Intensive
Thank you so much for your kind words! We're delighted to hear that Katie provided you with such polite and helpful service. We'll be sure to pass along your feedback to her—she’ll really appreciate it. We look forward to welcoming you again soon!
Regards
National Intensive
Had a slight issue that Emma was able…
Had a slight issue that Emma was able to resolve politely and efficiently. Great customer service.
23 marca 2026
Odpowiedź od National Intensive
Hello
Many thanks for your feedback, much appreciated. We are glad to hear you are happy with the course so far.
Regards,
National Intensive.
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