Nannytax Recenzje 

Phoebe and Mark - amazing. Thank you for all your help and support

Edit: I got a swift resolution to the situation described below after escalating the complaint, and a promise to address the shortcomings in support, so I've amended the star rating upwards.

Nannytax ignored a number of requests and queries about adjustments to my nanny's hours. When I sent a complaint, they opted not to apologise but instead quietly updated an already-issued payslip and attempted to blame me for the adjustments being missing. They apparently overlooked the fact that the initial query and the updated payslip were clearly dated so it was obvious the latter had been changed.

Very good value. Nannytax is really reliable. If you send a query, an expert helps you very quickly. This was really helpful for us!

When I had a problem with the P45 and it had a different name on it. It was only a matter of time and a way was immediately put in my name and all the payslip as well.
Mark Flavin your helping comes from your heart. Thank you . God bless

Just coming to the end of my Nannytax journey who have supported me as a first time employer for the last 6 years. Can’t recommend highly enough, always helpful and great service. Thank you!

Email reminders were very useful. Online renewal really easy and straightforward- took less than 5 minutes

Daniel was great and helpful!!! thank you so much!! You saved my life lol

Quick and easy to do but would have been helpful to see previous years insurance premiums paid for comparison

I just closed my account after using nanny tax for a year. The service from start to finish was spotless and made the process of hiring & managing a nanny so easy!
I used their full services, included the PAYE and employer liability insurance services. My subscription was automatically renewed for a year, and as I was planning to close my account in the next month (we do not need a nanny anymore), I called customer service and they sorted it out for me in a 10min call, with no fuss. I was served by Mark Flavin and Rachel Pereira, they were fantastic!
Thank you Nannytax for your impeccable service.

Amazing service, very helpful staff who answered any questions I had!

We have used Nannytax for just over 6 months and the entire process has been seamless - really takes the stress away from employing someone, payroll, tax etc and our Nanny has had the same experience too.

We also recently had to make a large contractual change, and the customer service on the phone was some of the best I’ve had in years. Mark Flavin efficiently and kindly guided me through the process, checked my queries for me with the Payroll team, and meant the entire change was done on a short phone call, entirely painlessly! He was excellent and a great example of the excellent service we’ve had with NT.

Good service - clear guidance and was very helpful.

Bluebell was very helpful - she quickly clarified then resolved my query.

Too many emails it gets really confusing and no one actually calls you to get things done you have to constantly call them. When you are paying such a hefty amount I’d think you’d get a more proactive service.

I needed help changing the address on my P45 and P60. Daniel was super helpful and sorted this all out for me.
Would highly recommend the service I received.

Excellent professional service that makes life a little easier for busy families

Always receive a coherent and prompt response from a real person who wants to resolve an issue not just repeat it back to you. Speaks to a broader characteristic of the firm: engaged, helpful and client-focused.

Excellent phone help, problem resolved quickly.

Simple renewal process and generally good payroll services.