Myphotobook Recenzje 

239
•
Wynik TrustScore: 2 na 5

1,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Watching the tortuous delivery journey via UPS is like watching Race Across the World (in real time). Unless you're ordering six months in advance I'd avoid this company like the plague.

Oceniono na 5 z 5

I have now ordered 3 times from My Photo Book. When I placed my first order I was hesitant. It was the only company I could find where I could have 200 pages in my book. However, reviews were... Zobacz więcej

Oceniono na 1 z 5

Sure 1 star review means nothing to myphotobook team, but at least others can see what are they getting into. This is totally unreliable company, their delivery dates are meaningless and they surely... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

software is buggy and gives faulty results photobook cover is cut off; am told it's my fault, even though software did not give any warning/error; appalling; destroyed a xmas present and now it's too... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent oprogramowania

Informacje przekazane przez różne źródła zewnętrzne

We print your personal photobook! It's fast and easy...create a wonderful book with the free software for MAC and PC! We process your digital images with the highest quality and most advanced technology!


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

239 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(239)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great products …

I have used My Photobook for several years and have always been delighted with my products. I experienced delivery problems with my most recent order, which were very promptly resolved, confirming my confidence in this organisation - great products and great customer service.

27 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Super Company, Super Quality

I have used Myphotobook for many years. The quality of the books and printing is superb, customer service is excellent, orders are handled efficiency and deliveries are made in a timely fashion. There are also many excellent offers that make the notion of keeping images in books more advantageous. I recommend them without reservation

25 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Quick gift success

As an 'off the cuff' gift, this cup and plate order was a great success. The quality was excellent, reproduction of the images given was top class in accuracy and colour on both cup and plate. I can honestly recommend this company, and know you will be pleased too.

23 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Quality is lacking

The online template is not accurate and the image like the cover is off centre and a number of pages are not cut properly. (They white border at the edge of some pages is smaller on some pages compare to others). Also most of the pictures have come out very dark compared to the original. Delivery was late and also not as promised.

21 stycznia 2021
Opinia niezależna
Logo Myphotobook

Odpowiedź od Myphotobook

Dear Customer,

We are sorry to hear that your order has given rise to a complaint. Due to the automatic trimming of the pages, the view in the software may not match 100% with the produced item. This also affects the brightness as each monitor can be adjusted individually.

Please also note that delivery to the UK was not possible for a few days by Corona and therefore there were delays.

We would therefore like to apologise for the problems caused and wish you all the best.

Your myphotobook team

Oceniono na 1 z 5

No order recieved.

I ordered my calendar 24 days ago, it still hasn't arrived. I contacted customer services they said "it got damaged in transit"- I had to reach out to them a week after it should have arrived to hear this. Then got a text from DHL saying my address didn't exist. It was re sent out, and was meant to arrive yesterday, I received a message today saying they tried to deliver but no one was in. Due to the global pandemic, I am always at home and therefore this definitely is not the case.
Reaching out multiple times to Photobook's customer services, my responses have been generic with no attempt to resolve the situation.

20 stycznia 2021
Opinia niezależna
Logo Myphotobook

Odpowiedź od Myphotobook

Dear Customer,

we are sorry to hear that your order is cause for complaint. The shipment has been returned to us because, according to the shipping partner, delivery to the address on file was not possible.

We have already informed you about this and in the meantime we have also ordered a new production free of charge which we hope you will receive quickly.

We would like to apologize for the inconvenience caused by the delivery and wish you all the best.

Your myphotobook team

Oceniono na 5 z 5

Photo calender

Despite a problem initially getting the item delivered because of a fault with the correct address, I was really impressed that they contacted me promptly and managed to correct the address and send it to me very quickly. Will definitely be using them again

20 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Extremely disappointed in this product

Extremely disappointed in this product. The quality of the photos was dreadful. The preview showed that some would be blurred but they were far worse when printed. They also got printed with their blue ‘editing’ lines around some of the pictures. As far as I am aware all photo book/ picture software I have used before use these lines to indicate a photo that is e.g not centred but have never then printed in the final product!

Their customer service was appalling and when I explained about their software mistake they tried to suggest that I had added blue borders and said it could not be their software. When I asked for a refund- fully prepared to return the product- they stopped replying to my emails. Very disappointing!

17 stycznia 2021
Opinia niezależna
Logo Myphotobook

Odpowiedź od Myphotobook

Dear Customer,

we are sorry to hear that your order has given rise to a complaint. Your enquiry will continue to be investigated and responded to. We hope that we will then be able to help you further in this way and would like to apologise to you for the inconvenience caused.

Your myphotobook team

Oceniono na 1 z 5

Book was ordered in time for Xmas

Book was ordered in time for Xmas. At least that’s what it said on the website.
It didn’t arrive so ruined the present idea.
Was then promised a refund.
No refund
The service is really poor and anyone who wants to order a photo album MUST not rely on this company.
There are plenty online and unfortunately I chose the wrong one 😖

12 stycznia 2021
Opinia niezależna
Logo Myphotobook

Odpowiedź od Myphotobook

We are sorry that you have not yet received your refund. Please contact our customer service team again, so that your request can be checked again.

Oceniono na 5 z 5

Amazing Personalised Coasters

I bought 4 coasters with pictures on them for my dad for Christmas, amazing quality, fast shipping and exactly what I asked for, although I thought it was a little pricey (42 AUD) very worth it

27 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

I am really satisfied with the customer…

I am really satisfied with the customer service and my photo book! The book looks amazing and it was quite cheap for the large number of pages. I highly reccomend it!
I got an answer about my enquire following day and it was very precise and helpful.

19 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Calendar arrived with no grid lines

Calendar arrived with no grid lines, pretty useless to use as a planner which is what I wanted, customer support said it was my fault as each page needed a background set and I hadn't done it. Needed a graphics degree to figure it that out. Refused to redo it for me. £20 or so wasted.

19 grudnia 2020
Opinia niezależna
Logo Myphotobook

Odpowiedź od Myphotobook

Without an order number, it is unfortunately not possible to check what exactly happened. Please send us a message to support@myphotobook.co.uk. Your myphotobook team

Oceniono na 1 z 5

Avoid like the plague

I have given 1 star as there wasn't an option for 0 stars. Absolute disgrace. Avoid this company like the plague.
When they say they can put your photo or pictures on a glass expect them to print it on a post it note and stick that to the glass.

30 listopada 2020
Opinia niezależna
Logo Myphotobook

Odpowiedź od Myphotobook

Dear customer, we are sorry that you are not satisfied with the quality of the product. You are welcome to send us a complaint to support@myphotobook.co.uk

Oceniono na 5 z 5

Excellent firm…

I have used this company for the last 10 years and find their product(s) and customer service excellent. On one occasion I had to have one image reprinted and they reprinted the whole book promptly free of charge. They are not the cheapest company but their quality is very good. Highly recommend.

24 listopada 2020
Opinia niezależna

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