Excellent service from start to finish. Mykonos Luxury took care of every detail on our trip to ensure my family and I had a wonderful experience. I’d highly recommend using them and trusting you will... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mykonos luxury can get you reservations at top places such as Nammos, Scorpios on short notice. Staff is very friendly. Angie was excellent, she will ensure you will have a great day, will always stay... Zobacz więcej
They made our trip to mykonos easy !! They organized everything and they arranged us last minute reservations even to the highest demand places in the island .. we highly recommend their services
Η εμπειρία μας ξεπέρασε κάθε προσδοκία. Τέλεια τοποθεσία, υπέροχη αισθητική, απόλυτη καθαριότητα. Αλλά εκεί που πραγματικά ξεχώρισαν ήταν στην εξατομικευμένη εξυπηρέτηση: μεταφορές, κράτηση σε εστιατό... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
A team of Mykonos insiders & the best property management company in Mykonos having the best exclusive collection of villas. Our success lies in our team and the Incredible individuals who work tirelessly to satisfy your needs. Multi-lingual, multi-cultural and multi-talented, with deep knowledge of the local context, our team is creative, dynamic and passionate about making your vacation, an unforgettable experience. No one knows Mykonos better than us.
Dane kontaktowe
Summit House, 170 Fincley Road , NW36BP, LONDON, Zjednoczone Królestwo
- +302170007777
- Info@mykonos.luxury
- www.mykonos.luxury
4,4
Doskonała
181 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bookers beware / unprofessional
I recently stayed at Cleopatra II villa run by Mykonos.luxury. Whilst the villa itself is impressive on first glance, there are fundamental issues with how customers are treated that are unacceptable. A company that purports to offer a luxury experience should have customer service to match but sadly this is not the case. How a company handles issues and disputes defines them and is part of the overall experience. Our party were accused of breaking a chair through 'improper use' (apparently 'sitting' is considered 'improper'). Upon reading the company's other responses it's clear that our party have been pre-judged or mis-judged simply for being a large single-sex party (we are not teenagers) and the fact there were empty wine bottles (neatly organised by the bins ready for the cleaners). We've been described as 'low budget clients' and I've not seen any acknowledgement by mykonos.luxury for the way we were treated or any reassurance that staff training or discipline will be put in place to prevent this happening to others.
Between us we've travelled the world-over and take great care and respect of our surroundings - I can assure you that if we had have caused the damage ourselves, there would be no question that we would pay in full - but this was not the case. We offered to pay for half the cost of the chair as a gesture of goodwill but goodwill was not entertained. When we mentioned that it would've been nice to have been informed about the neighbouring construction noise, but that we had not complained at all, the point was to highlight that we had focussed on enjoying our stay and not bringing issues to the management's door. Chris suggested that we had broken the chair on purpose in some kind of protest against the noise, a ridiculous suggestion. The proforma invoice for the chair was not provided up front but was on request. Chris called the police and told us that we were not allowed to leave until they got there and that we would all miss our flights and have to pay more to get home. Once we started to get our luggage into the cars Chris said the lead booker and the person 'who broke the chair' had to stay behind. We were pressurised into handing over the full amount of cash for the chair in order that he would let our transfers leave the property. Intimidating and bullying behaviour, definitely not indicative of a luxury experience.
Bookers beware of the subsequent spurious reviews singing Chris' praises in an attempt to restore faith.
Our party have no reason to lie, we gain nothing by doing so, and our reviews serve only to warn others who expect a luxury experience and spend their money in good faith. In terms of desired outcome, I would expect mykonos.luxury to address staff behaviour that has led to the honest reviews as well as an unreserved apology for their overall conduct in person and in response to the reviews.
Sadly I cannot recommend booking with this company after the way our party were treated and at the peak-season price of nearly Eur30,000 a week, I cannot accept the lack of seating and glassware for a property that sleeps 12, I understand plastic glasses are appropriate for around the pool but for dining, a selection of glassware for different beverages is a minimum. The sanitaryware has scratches on it. The walls have obvious paint touch-ups but the paint doesn't blend in. Some of the upholstery could do with a bit of a clean, most is fine but the standards aren't Eur30,000 a week standard.
It's not uncommon for pre-sales service to be impeccable as that's where the upsell opportunities are but I reiterate, it's the whole experience, start to end that leaves customers with their lasting impressions.
After reading the reply from mykonos.luxury I may have mis-quoted slightly as their previous response to Katie Sylvester's review described us as a 'low-budget reservations', not client, but feels the need to differentiate us 'low-budget reservations' from VIPs whilst claiming to treat both the same - not so if you have to categorise your customers in this way by their own words. We paid the advertised price for the property for that time of year. There is still a desire to 'fight' rather than accept responsibility for the way things were handled and once again, for yes, the twelfth time if you wish, the chair broke... it was not broken by an individual and yet we were treated like criminals as indicated by calling the police (no crime? no police surely?). Other guests may never have had breakages although by the lack of glasses, I'd say they have and these have not been replaced over time.
Sadly the reply is disappointing and does not fill me with any greater confidence. Per my title, Bookers beware.
30 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Good evening,
You are the 12th individual from the same group who stayed at Villa Cleopatra II to submit a near-identical review across multiple platforms. While we respect every guest’s right to share their experience, we find it highly irregular and disproportionate that the same version of events has been publicly repeated a dozen times over an issue as minor as a damaged chair — a situation that, in our years of operation, has never escalated in this way.
The facts remain simple: a chair was broken during your stay. As with any high-end property rental, guests are expected to take responsibility for damages that occur while they are in residence. The charge requested was not arbitrary — it was based on a documented replacement cost. Your refusal to cover this cost is what led to further action.
Accusations of intimidation or discrimination are both unfounded and disappointing. No member of our staff used the phrase “low-budget clients,” and no assumptions were made about your group based on its composition. Our team simply followed protocol in addressing property damage, just as we would with any guest.
Furthermore, issues such as construction noise or missing amenities were not raised during your stay, but only appeared after the dispute regarding the chair — a pattern that strongly suggests retaliatory motives rather than objective feedback.
At Mykonos.Luxury, we are committed to offering exceptional service and transparent communication. But part of the luxury experience also includes mutual respect and accountability. We truly regret that your visit ended on a negative note.
We wish you well in your future travels.
Sincerely,
The Mykonos.Luxury Team
We met Christos last year and we booked…
We met Christos last year and we booked via Mykonos Luxury for our vacation in Mykonos. Everything was amazing and well organized thanks to Christos. He made our stay very easy and fun. We are so thankful and definitely recommend Mykonos Luxury.
29 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well organized.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
I had the best experience in Mykonos
I had the best experience in Mykonos! They provided the best villas
6 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Sophia,
Thank you so much for your wonderful feedback! We're delighted to hear that you had the best experience in Mykonos and that you enjoyed our villa selection.
Our team works hard to ensure every stay is seamless and unforgettable, and it’s truly rewarding to know we met your expectations. We hope to welcome you back again soon for another exceptional getaway.
Warm regards,
The Mykonos Luxury Team
Η εμπειρία μας ξεπέρασε κάθε προσδοκία
Η εμπειρία μας ξεπέρασε κάθε προσδοκία. Τέλεια τοποθεσία, υπέροχη αισθητική, απόλυτη καθαριότητα. Αλλά εκεί που πραγματικά ξεχώρισαν ήταν στην εξατομικευμένη εξυπηρέτηση: μεταφορές, κράτηση σε εστιατόρια, ιδιωτικός σεφ και καθημερινή υποστήριξη με ό,τι χρειαστήκαμε. Όλα με επαγγελματισμό αλλά και ζεστασιά, σαν να είχαμε φίλους στο νησί που φρόντιζαν για εμάς.
7 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Mary,
Thank you so much for your kind words and for taking the time to share your experience with us. It’s truly rewarding to know that your stay exceeded every expectation.
We’re especially glad that you appreciated the location, aesthetics, cleanliness, and above all, the personalized service — from transfers and restaurant reservations to the private chef and daily support. It’s always our goal to offer not only high-level professionalism but also the warmth and care of having friends on the island.
It was a pleasure having you with us, and we sincerely hope to welcome you back to Mykonos again soon.
Warm regards,
The Mykonos Luxury Team
Fantastic experience!!!
10 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Joanna,
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with us. It means a lot to our team, and we truly appreciate you choosing Mykonos Luxury.
We hope to welcome you back again soon for another unforgettable stay!
Warm regards,
The Mykonos Luxury Team
I booked everything via Mykonos luxury…
I booked everything via Mykonos luxury everything was perfectly organized and Christos always available
5 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Customer ,
Thank you for your wonderful feedback! We're so pleased to hear that everything was perfectly organized and that Christos was there for you every step of the way. Providing seamless service and being available whenever needed is exactly what we strive for.
It was a pleasure having you with us, and we look forward to welcoming you back to Mykonos soon!
Warm regards,
The Mykonos Luxury Team
Do not book with this company
The Management Co. tell lies
I was one of the group of ladies who recently stayed at a villa managed by Mykonos Luxury.
It’s apparent from reading the many copy and paste responses from the management team, specifically Chris, that this company likes to tell lies about situation’s when they don’t go well.
To address specific lies.
1. Being moved from our original, very high spec original villa - Mega Mansions II - to a superior villa due to ‘Technical Issues’. Here is the original email (15 Jan ’25) received from Mykonos Luxury giving reasons as to why we were moved:
‘So Lisa,
Please take a deep breath to hear the bad news and the good news simultaneously!
The bad news is that Mykonos is in Greece (a Balkan country....). This results in its inhabitants being irresponsible, unreliable and money-driven. I am giving this introduction to share with you the fact that the Mega Mansion Owner has received a request for a whole month, 3rd May to 1st June, for his villa Mega Mansion, with the effective result of cancelling on us as we only reserved last year and for 4 days....
Now the good news. The good news is that he will OFCOURSE fully refund, and that we can move your group to an even sexier property just 700 meters next to Mega Mansion, the famous and popular Black Villa. I am attaching the link, which you should press , as I can tell you are not breathing right now (as was I for two hours until I fixed this) and I promise you, once you press the link and look at an even better version of the Mega Mansion (Cleopatra Black) you heart will go back to its place....!
Please accept not only the swap but also the complimentary transfers for putting you through this temporary shock!
The payment you made stands, and the total budget is the same! I will send you the new contract for the new villa asap!
I hope you are alive and I also hope to meet you when you are on the island!
Best regards and 1000 apologies,
Stefi’
2. You ‘remained polite and professional throughout, even as I was met with yelling and threats’ …..This is a complete lie. As is documented in other reviews, you screamed and shouted at us in an intimidating manner, to the extent that your own member of staff told you to calm down. If anyone is reading this review and would like proof of this of this behaviour, please message any one of us and we can share more details.
3. Our housekeeper reported collecting over 30 empty bottles of alcohol the following day’ ……Given the fact we were all out most of the day and evening on a private catamaran I find it hard to believe that we would be able to consume 30 bottles of alcohol in one evening and I don’t think we actually purchased 30 bottles of alcohol during the entire duration of 4 night stay! Quite frankly, this is a ridiculous statement.
Please do not trust Mykonos Luxury with your holiday booking.
30 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
THIS IS TRULY UNBELIEVABLE, AS WE ARE DEALING WITH 12 REVIEWS THAT ALL SHARE THE SAME COMPLAINT ABOUT THE SAME RESERVATION, EACH SUBMITTED BY ALL 12 GUESTS. THIS IS THE FIRST TIME IN OUR 10 YEARS OF EXPERIENCE — DURING WHICH WE HAVE RECEIVED ONLY 5-STAR REVIEWS — THAT WE ARE FACING SUCH A SITUATION.
TO CLARIFY, WE USE COPY-PASTE RESPONSES BECAUSE WE HAVE RECEIVED OVER 10 SEPARATE REVIEWS, ALL REGARDING THE SAME BOOKING. HAD THIS BEEN THROUGH ANOTHER PLATFORM, LIKE BOOKING.COM, ONLY ONE REVIEW (FROM THE PRIMARY GUEST, LISA MATTINGLEY — REVIEW #1) WOULD HAVE BEEN ALLOWED AND CONSIDERED VALID.
After so many years in hospitality, your group is the only one to have left so many negative reviews. This raises the question of whether the issue was truly about service — or more about internal frustration.
We repeated our responses only because the complaints are identical and related to the same booking. Yet, there are contradictions: some call the villa beautiful, others disappointing. Some claim you weren’t informed about basic amenities (salt,oil,coffee e.t.c) or the proforma invoice — but we have written proof these were sent to Lisa, the primary guest. It seems that between your multiple and conflicting non-copy-paste reviews, the truth has become unclear, likely due to internal miscommunication among your group.
Here is our reply to this particular review:
Regarding the email you shared about the villa relocation — yes, the move occurred due to a technical issue in the booking process, specifically because the original villa became unavailable following a longer, higher-priority booking. This is a common issue in property management and falls under what we consider a technical reservation complication.
Due to the friendly relationship that had developed between our representative and Lisa (the primary guest), the message you received was written in a light-hearted tone to ease the stress of the last-minute change — not to mislead or offend. We worked very hard to secure an upgraded villa nearby, included complimentary transfers, and ensured the terms of your stay remained unchanged.
In response to your claim that you were threatened with police involvement: we must be absolutely clear that no one ever made such threats. I, Chris, followed standard protocol agreed between property owners and guests — that in the case of damage and no payment received, the issue must be resolved before departure. This is industry standard and would not have been necessary had a security deposit — common practice worldwide — been paid in advance. Nevertheless, you were allowed to remain in the villa, and we handled the matter with as much cooperation as possible.
Ironically, it was your side that repeatedly threatened us with bad reviews — both during and after your stay — and ultimately acted on that threat. Sadly, this seems to have been the main objective.
As for the mention of “30 bottles” — this was never meant to be taken literally or as a judgment. You are, of course, entitled to enjoy your holiday in whatever way you see fit, with or without alcohol. The point we were making is that the broken chair may reasonably have resulted from the aftereffects of a party, which again, is completely normal and nothing we are judging. However, when damage does occur — regardless of the cause — it must be covered
Attempting to offset the cost of the broken chair by referencing unrelated matters such as public noise or nearby construction is not a valid argument. In a similar spirit, we suggested a possible explanation for the breakage — not as a criticism, but as a reasonable assumption. And we truly hope you had a great time, regardless.
This is not intended to be a debate or an accusation. The chair broke during your stay due to improper use. We offered to split the cost — this was declined.
We value all feedback and remain committed to offering excellent service to every guest.
Kind regards,
Chris
Ha sido una experiencia estupenda
Ha sido una experiencia estupenda. La recomiendo a todos! Ha sido todo bien organizado y preparado para nosotros. Si queréis pasar un día visitando todas las islas de Mykonos alquilar este yatch es la opción mejor.
4 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Muchas gracias, Alessandra, por tu maravillosa reseña! Nos alegra muchísimo saber que tu experiencia a bordo fue tan positiva y que disfrutaste de la organización y del recorrido por las islas de Mykonos. Comentarios como el tuyo nos motivan a seguir ofreciendo un servicio de alta calidad. Estaremos encantados de recibirte nuevamente a bordo en el futuro. ¡Un cordial saludo de parte de todo el equipo!
Short sighted management
Short sighted management
I have just returned from a stay at Cleopatra II, managed by Mykonos Luxury, with a group of ladies celebrating a 50th birthday. Our stay was very mixed. The Villa and surrounding area were beautiful but needs some changes.
- [ ] Shower heads were scaled and rusty in some places
- [ ] There were ants around the pool which should have been spotted before our arrival
- [ ] No basics left such as salt pepper coffee oil - which I suppose are just a nice touch’s , but that how you get luxury status.
These aside, there was construction work opposite and I don’t mean a bit of brick laying, there was what you would class as excavation work, which we weren’t warned about. We could possibly have adjusted our plans to take this into consideration…
Yes they provided a pick up/ airport drop for us and yes they let us check in at 10pm ish.
We had an issue with a chair that was being used as ‘sitting device.’. Our friend disappeared under the table with a loud cracking noise. Thankfully only bruising her arm, but if she had caught her chin the outcome would have been much worse.
We told the management straight away and as a result had our last days ruined by this company. The customer service was non existent. No - is the lady ok, no - can we replace the chair so you all have somewhere to sit… just confrontational shouting stating that we damaged the chair and refusing to let us leave the villa until we paid for a new one. We had offered to go halves in the chair anyway.
They said we hadn’t paid a security deposit - they sent an email stating there nothing to pay… !
The end result the management company held our transfer to the airport so we couldn’t leave and apparently called the
Police. We paid the full amount of the chair (minus delivery costs) so we could leave and come home.
The area is lovely, the villa has great potential to be amazing.
The management company however is possibly one of the worst I have ever encountered. I am giving this review one star in the hope that the villa
Owners see the review and move to another company. I would be livid if I knew guests staying in my villa were treated this way.
1 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Ladies,
Thank you for taking the time to leave your feedback. While we are disappointed to read your reviews, we would like to clarify certain points in the spirit of transparency and respect.
Last year, you booked a villa that was later removed from our portfolio due to unforeseen technical issues. As a gesture of goodwill, we upgraded your group to a more luxurious property at no extra charge. We also arranged complimentary arrival and departure transfers with our Mercedes minivan and provided free concierge services throughout your stay—services not standard in all bookings but provided as part of our professional commitment.
You described the villa as stunning in some reviews, which we’re pleased to hear. However, now some new complaints, such as insects and a broken shower, were never reported to our concierge team. A full inspection found no such issues. We always encourage guests to reach out to our 24/7 concierge for immediate assistance. For this reason, we are unsure if these comments reflect actual experiences or are retrospective.
Regarding basic provisions, the primary guest specifically asked if items like salt, oil, or coffee would be available. Our reservation coordinator clearly informed her these were not included in the villa setup. This conversation is documented.
Moreover, we would like to mention that your group was thoroughly informed in detail about every aspect of the villa from the moment of booking — which occurred several months in advance. Over the course of those months, every question you raised was answered fully, and all additional suggestions were promptly addressed — regardless of whether you decided to proceed with them. This level of attentiveness directly contradicts the suggestion in your review that our services are “selective” or dependent on whether a booking is in high or low season. We treat all guests equally.
Regarding the incident with the chair: after our senior team member visited the villa to investigate the damage, the situation was escalated to me due to your refusal to take responsibility. Upon arrival, I was immediately met with accusations that the chair was faulty and that the damage was our responsibility. However, this was a quality dinner chair, and breaking it would require significant force or misuse.
In fact, the manufacturer was contacted, and images were reviewed by an expert, who confirmed that such damage could only result from someone stepping or dancing on the chair — behavior clearly outside the expected use of the furniture.
Interestingly, in one review you stated the chair broke during dinner, but in person, it was said to have broken in the morning. Also, our housekeeper reported collecting over 30 empty bottles of alcohol the following day.
When I explained that the chair damage must be covered by your group — as per the terms of the legal rental agreement — the discussion quickly escalated. You raised other unrelated complaints such as plastic wine glasses (used for safety reasons) and external construction work on another part of the hill, demanding that these justify not covering the cost of the broken chair.
I remained polite and professional throughout, even as I was met with yelling and threats that you would leave “bad reviews” if we did not waive responsibility. Eventually, when you refused to settle your part of the already split damage charge, I had to let you know that I would be obliged to involve the police — as this is a standard procedure when a guest refuses to comply with basic rental terms. At no point was your departure from the island truly in jeopardy, but the process needed to be documented properly.
You described yourselves as experienced businesswomen, yet the reaction to a minor issue was unnecessarily hostile. Nonetheless, we followed policy and treated your group with fairness, as we do with all guests.
We value all feedback and remain committed to offering excellent service to every guest.
Kind regards,
Chris
Thank you so so much for this…
Thank you so so much for this experience Mykonos Luxury. You made this trip unique. I am so grateful to you and especially Christos who helped us so much and made our stay to the island simply amazing. Thank you guys !
2 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Katerina ,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly delighted to hear that you had such a memorable stay in Mykonos.
It was our absolute pleasure to assist you, and we’re especially happy to know that Christos made a positive impact on your trip. Your appreciation means a great deal to our team.
We hope to welcome you back to Mykonos in the future for another exceptional experience.
Warm regards,
Mykonos Luxury
Mykonos Luxury
Mykonos Luxury , Thank you very much !!!!
We had an amazing time our villa was beautiful and we could enjoy the sunset every day from our swimming pool!!!
The service and the people who tooke care of us they were amazing and we didn’t want to leave at all☺️
Huge thanks also to the transportation service they picked up our group in different day time and they were also available, AGAIN MANY THANKS
25 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Domenico,
Thank you so much for your kind words and for sharing your wonderful experience with us!
We’re truly delighted to hear that you enjoyed your villa and those unforgettable sunsets by the pool. It's always our goal to ensure every moment of your stay is exceptional, and we're so pleased that our team—and our transportation service—helped make your trip seamless and memorable.
It was a pleasure having you and your group with us, and we truly hope to welcome you back to Mykonos in the near future.
Warm regards,
Mykonos Luxury
An unforgettable stay in Mykonos!
Our experience with Mykonos Luxury was seamless from start to finish. The team was incredibly helpful, responsive, and truly went above and beyond to make sure everything was perfect during our stay. The villa was even better than the photos—spotless, stylish, and with breathtaking views. We felt taken care of every step of the way. Highly recommend them to anyone looking for a premium, worry-free holiday in Mykonos!
27 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear customer ,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re truly delighted to hear that your stay exceeded expectations—from the villa itself to the service provided by our team. It means a great deal to us to know that you felt supported and well cared for throughout your holiday. Creating a worry-free, unforgettable experience is exactly what we strive for.
We deeply appreciate your recommendation and would be honored to welcome you back to Mykonos in the future.
Warm regards,
Mykonos Luxury
Provided a fantastic service all round
Provided a fantastic service all round. The villa was exceptional, the staff friendly yet professional. Nothing was too much of a problem from last minute reservations in popular restaurants to changing boat itineraries multiple times. Great people. Great villa.
16 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Charlotte,
Thank you so much for your wonderful feedback.
We’re truly pleased to hear that you had such a positive experience with Mykonos Luxury. It’s always our goal to provide seamless service, and we’re glad our team could assist you with everything from last-minute reservations to itinerary changes. Knowing that you enjoyed both the villa and the support from our staff means a great deal to us.
It was a pleasure having you with us, and we hope to welcome you back to Mykonos very soon.
Warmest regards,
Mykonos Luxury
Unforgettable Stay!
Unforgettable Stay!
The villa was absolutely stunning—beautifully designed, spotless, and with breathtaking views. The areas were perfect for relaxing and enjoying the Mykonos vibe. Everything was curated to the highest standard. The staff was amazing: friendly, professional, and always ready to help. We couldn’t have asked for a better experience. Highly recommended!
2 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Angelica,
Thank you so much for your wonderful review and for sharing your experience with us.
We’re thrilled to hear that your stay was unforgettable and that you enjoyed every aspect of the villa—from its design and views to the relaxing atmosphere. It’s especially rewarding to know that our team made a lasting impression with their service and hospitality.
Your kind words and recommendation mean the world to us. We truly hope to welcome you back to Mykonos for another exceptional stay in the near future.
Warm regards,
Mykonos Luxury
Management company unprofessional
We are a group of twelve professional women who have collectively traveled extensively to numerous high-end and luxury destinations around the world. While we secured the villa at a favorable rate as advertised at the time of booking, this should not be interpreted as an indication that we are low-budget clients. It is inappropriate and concerning to suggest that this justifies any deviation in the standard of service compared to that provided to high-season guests.
During our stay, a minor issue was escalated unnecessarily by a company representative, who made an unfounded accusation regarding smoking on the premises—an allegation that is entirely false, as no member of our group smokes.
On the day of our departure, the operations director engaged with us in a confrontational and aggressive manner. He threatened to involve the authorities and restrict our departure over a damaged chair, despite our having offered to contribute to the cost of the damage.
We found the operations director’s conduct to be both unprofessional and intimidating. As a result of this experience, we will not consider using this management company’s services in the future.
30 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Ladies,
Thank you for taking the time to leave your feedback. While we are disappointed to read your reviews, we would like to clarify certain points in the spirit of transparency and respect.
Last year, you booked a villa that was later removed from our portfolio due to unforeseen technical issues. As a gesture of goodwill, we upgraded your group to a more luxurious property at no extra charge. We also arranged complimentary arrival and departure transfers with our Mercedes minivan and provided free concierge services throughout your stay—services not standard in all bookings but provided as part of our professional commitment.
You described the villa as stunning in some reviews, which we’re pleased to hear. However, now some new complaints, such as insects and a broken shower, were never reported to our concierge team. A full inspection found no such issues. We always encourage guests to reach out to our 24/7 concierge for immediate assistance. For this reason, we are unsure if these comments reflect actual experiences or are retrospective.
Regarding basic provisions, the primary guest specifically asked if items like salt, oil, or coffee would be available. Our reservation coordinator clearly informed her these were not included in the villa setup. This conversation is documented.
Moreover, we would like to mention that your group was thoroughly informed in detail about every aspect of the villa from the moment of booking — which occurred several months in advance. Over the course of those months, every question you raised was answered fully, and all additional suggestions were promptly addressed — regardless of whether you decided to proceed with them. This level of attentiveness directly contradicts the suggestion in your review that our services are “selective” or dependent on whether a booking is in high or low season. We treat all guests equally.
Regarding the incident with the chair: after our senior team member visited the villa to investigate the damage, the situation was escalated to me due to your refusal to take responsibility. Upon arrival, I was immediately met with accusations that the chair was faulty and that the damage was our responsibility. However, this was a quality dinner chair, and breaking it would require significant force or misuse.
In fact, the manufacturer was contacted, and images were reviewed by an expert, who confirmed that such damage could only result from someone stepping or dancing on the chair — behavior clearly outside the expected use of the furniture.
Interestingly, in one review you stated the chair broke during dinner, but in person, it was said to have broken in the morning. Also, our housekeeper reported collecting over 30 empty bottles of alcohol the following day.
When I explained that the chair damage must be covered by your group — as per the terms of the legal rental agreement — the discussion quickly escalated. You raised other unrelated complaints such as plastic wine glasses (used for safety reasons) and external construction work on another part of the hill, demanding that these justify not covering the cost of the broken chair.
I remained polite and professional throughout, even as I was met with yelling and threats that you would leave “bad reviews” if we did not waive responsibility. Eventually, when you refused to settle your part of the already split damage charge, I had to let you know that I would be obliged to involve the police — as this is a standard procedure when a guest refuses to comply with basic rental terms. At no point was your departure from the island truly in jeopardy, but the process needed to be documented properly.
You described yourselves as experienced businesswomen, yet the reaction to a minor issue was unnecessarily hostile. Nonetheless, we followed policy and treated your group with fairness, as we do with all guests.
We value all feedback and remain committed to offering excellent service to every guest.
Kind regards,
Chris
It is an amazing villa and staff
It is an amazing villa and perfectly situated and beautiful view. The staff was amazing at all times from Booking to check-in/check out, Concierge Service and all just beautiful time.
2 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Beat,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you enjoyed the villa, its location, and the views—and that our team was able to provide the level of service we strive for throughout your entire stay. From booking to check-out, our goal is to ensure everything is smooth, personalised, and memorable.
It was a pleasure to host you, and we truly hope to welcome you back to Mykonos soon for another beautiful stay.
Warm regards,
Mykonos Luxury
Unpleasant and unprofessional. What a shame.
A five day holiday at a stunning villa with incredible reviews ruined by the behaviour of the management of this company. Other members of our party of 12 professional and well-traveled women have already provided further context and detail in recent reviews about our overall experience/issues. I can see also that the management has responded with the same copy and paste response which appears to be an attempt at marketing their services whilst inaccurately presenting the documented facts about the security deposit and taking no accountability for issues experienced or for the appalling way we were treated on the final day of our stay.
The operations director arrived in the morning to 'resolve' an issue with a broken chair leg. After less than 30 seconds of pleasantries we moved into the living area where he proceeded to patronisingly demonstrate how a chair should be operated, repeatedly accuse our group of using the chair as a child may do so in a nursery, and shout at us, despite being asked calmly by several of the group, and indeed his own employee to stop raising his voice. Each attempt at reasonable discussion was met with interruption, hostility and refusal to engage. At one point, when asked to stop raising his voice, his rebuttal was that 'this is the Mykonos way', which could not be farther from the gracious hospitality we received elsewhere on the island.. As with the copy and paste responses on this site, there was no acceptance of or accountability for any of the issues we experienced during our stay. This individual's singular goal appeared to be to win an argument and prove that we were responsible for damage to a chair leg on a well-used chair. Ridiculous.
Far more concerningly however, the situation escalated entirely unnecessarily with with him threatening to sue the group, call the police (which he then proceeded (pretended?) to do, prevent our departure from the island and make sure we missed our flights. As the taxi firm we had used for the week were associated with the company he informed them that they could not leave until we had paid him money, which we subsequently did, as we were, at this point, frightened, intimidated and exhausted from trying to calmly engage with this rude, hostile man. A more junior staff member informed us several times that they would lose their job due to the issue. This gives some insight into the way the company treats not only its customers but its staff.
What should have been a relaxing, luxury experience ended in distress with one of the most unpleasant encounters I have ever had, in any context. I recommend booking elsewhere, or at minimum, maintaining thorough documentation and inspecting everything thoroughly on arrival if you choose to proceed with this company.
30 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Ladies,
Thank you for taking the time to leave your feedback. While we are disappointed to read your reviews, we would like to clarify certain points in the spirit of transparency and respect.
Last year, you booked a villa that was later removed from our portfolio due to unforeseen technical issues. As a gesture of goodwill, we upgraded your group to a more luxurious property at no extra charge. We also arranged complimentary arrival and departure transfers with our Mercedes minivan and provided free concierge services throughout your stay—services not standard in all bookings but provided as part of our professional commitment.
You described the villa as stunning in some reviews, which we’re pleased to hear. However, now some new complaints, such as insects and a broken shower, were never reported to our concierge team. A full inspection found no such issues. We always encourage guests to reach out to our 24/7 concierge for immediate assistance. For this reason, we are unsure if these comments reflect actual experiences or are retrospective.
Regarding basic provisions, the primary guest specifically asked if items like salt, oil, or coffee would be available. Our reservation coordinator clearly informed her these were not included in the villa setup. This conversation is documented.
Moreover, we would like to mention that your group was thoroughly informed in detail about every aspect of the villa from the moment of booking — which occurred several months in advance. Over the course of those months, every question you raised was answered fully, and all additional suggestions were promptly addressed — regardless of whether you decided to proceed with them. This level of attentiveness directly contradicts the suggestion in your review that our services are “selective” or dependent on whether a booking is in high or low season. We treat all guests equally.
Regarding the incident with the chair: after our senior team member visited the villa to investigate the damage, the situation was escalated to me due to your refusal to take responsibility. Upon arrival, I was immediately met with accusations that the chair was faulty and that the damage was our responsibility. However, this was a quality dinner chair, and breaking it would require significant force or misuse.
In fact, the manufacturer was contacted, and images were reviewed by an expert, who confirmed that such damage could only result from someone stepping or dancing on the chair — behavior clearly outside the expected use of the furniture.
Interestingly, in one review you stated the chair broke during dinner, but in person, it was said to have broken in the morning. Also, our housekeeper reported collecting over 30 empty bottles of alcohol the following day.
When I explained that the chair damage must be covered by your group — as per the terms of the legal rental agreement — the discussion quickly escalated. You raised other unrelated complaints such as plastic wine glasses (used for safety reasons) and external construction work on another part of the hill, demanding that these justify not covering the cost of the broken chair.
I remained polite and professional throughout, even as I was met with yelling and threats that you would leave “bad reviews” if we did not waive responsibility. Eventually, when you refused to settle your part of the already split damage charge, I had to let you know that I would be obliged to involve the police — as this is a standard procedure when a guest refuses to comply with basic rental terms. At no point was your departure from the island truly in jeopardy, but the process needed to be documented properly.
You described yourselves as experienced businesswomen, yet the reaction to a minor issue was unnecessarily hostile. Nonetheless, we followed policy and treated your group with fairness, as we do with all guests.
We value all feedback and remain committed to offering excellent service to every guest.
Kind regards,
Chris
Our stay with Mykonos.Luxury
On arrival at the villa, we quickly got over the disappointment of being moved from our original booking, and were grateful for the free transfers you had arranged by way of apology for the inconvenience caused.
The villa was gorgeous with only a couple of issues, such as sunbeds and outdoor dining for 10, despite being assured in writing the villa would be set up for 12 guests. Whilst checking in, we were asked for a 2000 euro deposit in cash, which surprised us as we had received written correspondence stating a 0.00 euro security deposit was needed. As this was an error on their part, and to plicate them, we allowed them to take photographs of our credit cards, at their suggestion, as a holding deposit. We acknowledge a villa of this calibre would normally require a security deposit of this amount, however this was not what our paperwork stated. It became very apparent that the quality of the administration didn't match the quality of the villa. We were however grateful for the time the company spent in advance advising us on ways to maximize our stay in Mykonos, although this level of service is to be expected when staying at a luxury villa and is part of the offering on your website. I have read the website carefully about bookings made out of season like ours, because I was shocked to be told be the manager, and to read the same phrase used by the company in response to a different review, that bookings in May like ours deemed 'low budget' - am I to assume if you book in May, and pay the costs as advertised, you are somehow less deserving of a professional service? This same questionable level of professionalism was experienced when the company representative, who visited us a number of times during our stay expressed concern that they had not completed a pre villa assessment or collected the newly stated deposit amount from us. I can only assume, if she had visited the villa in advance to ensure everything was ready and suitable for us, she would have noticed the building site opposite that started work at 7am each morning and had pneumatic drills going until after 4pm. I fully appreciate this is not the companies fault, but to deny all knowledge of a building site clearly visible and audible is interesting! During our stay, a chair leg was broken, we offered to pay the cost of the chair in cash, but then were also accused of other damage already evident on arrival. If you are to book this beautiful Villa using Mykonos.luxury, I would treat with caution, check all paperwork, ensure everything is in writing and check the villa thoroughly on arrival so you are able to fully enjoy your holiday without fear of reprisal or accusation.
19 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Ladies,
Thank you for taking the time to leave your feedback. While we are disappointed to read your reviews, we would like to clarify certain points in the spirit of transparency and respect.
Last year, you booked a villa that was later removed from our portfolio due to unforeseen technical issues. As a gesture of goodwill, we upgraded your group to a more luxurious property at no extra charge. We also arranged complimentary arrival and departure transfers with our Mercedes minivan and provided free concierge services throughout your stay—services not standard in all bookings but provided as part of our professional commitment.
You described the villa as stunning in some reviews, which we’re pleased to hear. However, now some new complaints, such as insects and a broken shower, were never reported to our concierge team. A full inspection found no such issues. We always encourage guests to reach out to our 24/7 concierge for immediate assistance. For this reason, we are unsure if these comments reflect actual experiences or are retrospective.
Regarding basic provisions, the primary guest specifically asked if items like salt, oil, or coffee would be available. Our reservation coordinator clearly informed her these were not included in the villa setup. This conversation is documented.
Moreover, we would like to mention that your group was thoroughly informed in detail about every aspect of the villa from the moment of booking — which occurred several months in advance. Over the course of those months, every question you raised was answered fully, and all additional suggestions were promptly addressed — regardless of whether you decided to proceed with them. This level of attentiveness directly contradicts the suggestion in your review that our services are “selective” or dependent on whether a booking is in high or low season. We treat all guests equally.
Regarding the incident with the chair: after our senior team member visited the villa to investigate the damage, the situation was escalated to me due to your refusal to take responsibility. Upon arrival, I was immediately met with accusations that the chair was faulty and that the damage was our responsibility. However, this was a quality dinner chair, and breaking it would require significant force or misuse.
In fact, the manufacturer was contacted, and images were reviewed by an expert, who confirmed that such damage could only result from someone stepping or dancing on the chair — behavior clearly outside the expected use of the furniture.
Interestingly, in one review you stated the chair broke during dinner, but in person, it was said to have broken in the morning. Also, our housekeeper reported collecting over 30 empty bottles of alcohol the following day.
When I explained that the chair damage must be covered by your group — as per the terms of the legal rental agreement — the discussion quickly escalated. You raised other unrelated complaints such as plastic wine glasses (used for safety reasons) and external construction work on another part of the hill, demanding that these justify not covering the cost of the broken chair.
I remained polite and professional throughout, even as I was met with yelling and threats that you would leave “bad reviews” if we did not waive responsibility. Eventually, when you refused to settle your part of the already split damage charge, I had to let you know that I would be obliged to involve the police — as this is a standard procedure when a guest refuses to comply with basic rental terms. At no point was your departure from the island truly in jeopardy, but the process needed to be documented properly.
You described yourselves as experienced businesswomen, yet the reaction to a minor issue was unnecessarily hostile. Nonetheless, we followed policy and treated your group with fairness, as we do with all guests.
We value all feedback and remain committed to offering excellent service to every guest.
Kind regards,
Chris
Bellissimo
Sono stata a Mykonos per una settimana, la mia prima volta.
Ho organizzato tutto con l'agenzia Mykonos Luxury, mi hanno trovato una bellissima villa dove son potuta stare con la mia famiglia, 5 stanze e una piscina incredibile.
Non volevo più lasciare l'isola!!!
Grazie mille
25 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
CaraGiuseppina,
Grazie di cuore per le sue splendide parole!
Siamo felici di sapere che la sua prima esperienza a Mykonos sia stata così speciale e che abbia apprezzato la villa, la sua comodità per tutta la famiglia e, naturalmente, la piscina! È per noi una grande soddisfazione sapere che non avrebbe voluto lasciare l’isola—significa che abbiamo fatto bene il nostro lavoro.
È stato un piacere averla come nostra ospite, e speriamo di rivederla presto per un’altra vacanza indimenticabile a Mykonos.
Cordiali saluti ,
Mykonos Luxury
Sadly wouldn’t recommend.
Nice villa but would not recommend this company purely on the staff they employ.
We had an issue whilst there which we tried to resolve calmly and in our mind fairly -however when the management team arrived they were nothing but rude, aggressive, arrogant , threatening , condescending and overall a bully. Sadly, not at all what you expect from a luxury company .
26 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Julie,
We are truly sorry for the stress caused to all on the last day.
The fact is that as a company, both our Sales Representative and the MD herself, invested ample time for many many months before your arrival, in advising you, sending you links to hip beach bars and restaurants, responding to all of your extra requests like massages, yoga, yachts, car rentals, chefs etc, and, what’s more, we offered complimentary transfer for 10 pax plus luggage from and to the Airport with a Mercedes Benz Van which you gladly accepted and used.
In addition we checked you in late at night, way beyond the villa’s check in time, and at a time in the night outside our working office hours, and, most importantly we accepted to check you in even though – as per your signed agreement- you did NOT provide the security deposit required by all villas of this calibre worldwide.
On the day after your arrival, our MD personally contacted you in written via WhatsApp asking you if “everything was ok” and you responded “Everything is great!!!! Thank you” using FOUR exclamation marks!
We were never informed -but only until the last day- that there was -indeed- a bulldozer at a land plot nearby making noise (which any way is not something we knew or could control as the Law allows the operation of construction sites during specific hours). We don’t understand, as the chair did break as per your own confession and having described the how, how and why this specific damage of the total cost of 420 euros (280 euros for the chair replacement and 130 euros for the delivery from Salonica) should be in anyway an offset to the noise that some random nearby construction site made during your stay.
Yet, and having NO security deposit from you, we AGREED to split the cost with you, as you paid the chair cost and we will pay the delivery costs from the shop in Salonica to the villa. So, we DID split the damage born by you, and we are both surprised and sad to see this review after all the extra miles we walked for your convenience, which by the way is something we do for both low budget reservations like yours and for VIP guests from around the globe. We have always been praised both by individuals and corporations, in thousands of ways literally, for our high-quality sophisticated services.
Thank you.
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