Very smooth and reliable service. Mykonos.Luxury helped us organise our stay and everything went exactly as planned. From booking the villa to small details during the trip, they were responsive,... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great experience from start to finish. We used Mykonos.Luxury for our stay in Mykonos and everything was smooth and well organised. The villa was exactly as described, communication was easy, and... Zobacz więcej
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Nice villa but would not recommend this company purely on the staff they employ. We had an issue whilst there which we tried to resolve calmly and in our mind fairly -however when the management te... Zobacz więcej
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Η εμπειρία μας ξεπέρασε κάθε προσδοκία. Τέλεια τοποθεσία, υπέροχη αισθητική, απόλυτη καθαριότητα. Αλλά εκεί που πραγματικά ξεχώρισαν ήταν στην εξατομικευμένη εξυπηρέτηση: μεταφορές, κράτηση σε εστιατό... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
A team of Mykonos insiders & the best property management company in Mykonos having the best exclusive collection of villas. Our success lies in our team and the Incredible individuals who work tirelessly to satisfy your needs. Multi-lingual, multi-cultural and multi-talented, with deep knowledge of the local context, our team is creative, dynamic and passionate about making your vacation, an unforgettable experience. No one knows Mykonos better than us.
Dane kontaktowe
Summit House, 170 Fincley Road , NW36BP, LONDON, Zjednoczone Królestwo
- +302170007777
- Info@mykonos.luxury
- www.mykonos.luxury
4,1
Dobra
174 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very smooth and reliable service.
Very smooth and reliable service.
Mykonos.Luxury helped us organise our stay and everything went exactly as planned. From booking the villa to small details during the trip, they were responsive, helpful, and easy to deal with.
It made a big difference having someone local who knows Mykonos well. Would happily use them again and recommend them without hesitation.
1 września 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear George,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well organized.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
Great experience from start to finish.
Great experience from start to finish.
We used Mykonos.Luxury for our stay in Mykonos and everything was smooth and well organised. The villa was exactly as described, communication was easy, and any requests we had were handled quickly and professionally.
It really made our trip stress-free, all the staff was great as they plan the whole trip for us. We’d definitely use them again and recommend them to anyone planning a trip to Mykonos.
25 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Tatianna,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well organized.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
Happy grandfather with grandchildren.
I stayed at villa Ivory in September 2025 for my 80th birthday with my children and grandchildren. The villa was clean and the view was breathtaking. Everything during our stay worked well and the mykonos luxury team was helpful. Mykonos is a paradise and I was very satisfied.
12 września 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Mr Dem,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well-organised.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
I stayed at Villa Martinez in Mykonos…
I stayed at Villa Martinez in Mykonos in June 2025 with my girlfriend and friends.
The villa was clean comfortable and as shown in the photos.
Mykonos luxury guys organised all our transfers with a Mercedes-Benz van driven by Elias. He was always on time, polite and patient. We also had a private cruise on the Princess 72, which was one of the best parts of our trip.
The concierge team helped us with reservations for restaurants and clubs every night, so we never had to worry about anything. Overall, we were very happy with the service and I would book with Mykonos luxury again.
23 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Dionysis,
Thank you very much for taking the time to share your experience at Villa Martinez.
We are glad to hear that you enjoyed the villa, the transfers with Elias, and the private cruise on Princess 72, and that our concierge team helped you relax and enjoy Mykonos without worries.
It was a pleasure having you as our guest and we hope to welcome you back to Mykonos.luxury in the future.
Thank you!
The Mykonos.luxury team
Stayed in the villa with 16 girls and…
Stayed in the villa with 16 girls and it was absolutely perfect. Had just the right amount of space and more and it was in an amazing location. SO RELAXING. Everyone who worked for the company was also nice in providing us with recommendations insuring we had the best experience. I could not be more impressed and recommend this villa to everyone who comes across it!!
18 września 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well organized.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
Abbiamo soggiornato in una villa a…
Abbiamo soggiornato in una villa a Mykonos e ci siamo trovati molto bene. La casa era spaziosa, curata e accogliente, con una piscina che offriva una splendida vista sul mare, ideale per rilassarsi nei momenti di tranquillità. Abbiamo apprezzato in particolare il servizio della spesa fatta in anticipo, che ci ha permesso di sentirci subito a nostro agio senza dover pensare a nulla all’arrivo. Anche il personale è stato sempre gentile e disponibile, pronto ad aiutarci in caso di necessità.
4 września 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well organized.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
Management company unprofessional
We are a group of twelve professional women who have collectively traveled extensively to numerous high-end and luxury destinations around the world. While we secured the villa at a favorable rate as advertised at the time of booking, this should not be interpreted as an indication that we are low-budget clients. It is inappropriate and concerning to suggest that this justifies any deviation in the standard of service compared to that provided to high-season guests.
During our stay, a minor issue was escalated unnecessarily by a company representative, who made an unfounded accusation regarding smoking on the premises—an allegation that is entirely false, as no member of our group smokes.
On the day of our departure, the operations director engaged with us in a confrontational and aggressive manner. He threatened to involve the authorities and restrict our departure over a damaged chair, despite our having offered to contribute to the cost of the damage.
We found the operations director’s conduct to be both unprofessional and intimidating. As a result of this experience, we will not consider using this management company’s services in the future.
12 listopada 2024
Opinia niezależna
Odpowiedź od Mykonos.luxury
Good evening,
You are the 13th individual from the same group of 12 persons who stayed at Villa Cleopatra II to submit a near-identical review across multiple platforms!! While we respect every guest’s right to share their experience, we find it highly irregular and disproportionate that the same version of events has been publicly repeated a dozen times over an issue as minor as a damaged chair — a situation that, in our years of operation, has never escalated in this way.
The facts remain simple: a chair was broken during your stay. As with any high-end property rental, guests are expected to be responsible for any damages that occur while they are in residence. The charge requested was not arbitrary — it was based on a documented replacement cost. Your refusal to cover this cost is what led to further action.
Accusations of intimidation or discrimination are both unfounded and disappointing. No member of our staff used the phrase “low-budget clients,” and no assumptions were made about your group based on its composition. Our team simply followed protocol in addressing property damage, just as we would with any guest.
Furthermore, issues such as construction noise or missing amenities were not raised during your stay, but only appeared after the dispute regarding the chair — a pattern that strongly suggests retaliatory motives rather than objective feedback.
At Mykonos.Luxury, we are committed to offering exceptional service and transparent communication. But part of the luxury experience also includes mutual respect and accountability. We truly regret that your visit ended on a negative note.
We wish you well in your future travels.
Sincerely,
The Mykonos.Luxury Team
Flawless experience from start to…
Flawless experience from start to finish. The team was incredibly helpful and took care of every detail, making our stay truly unforgettable.
31 lipca 2025
Opinia niezależna
Tutto perfetto
Tutto perfetto. Villa arion davvero bellissima.... complimenti alla concierge Angela che ha saputo gestire tutto al meglio. Consigliatissimo. Ci ritorneremo sicuramente
25 lipca 2025
Opinia niezależna
Wonderful Villa and wonderful people
24 lipca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well organized.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
Angie was great
Angie was great. She catered to every need that we had. Proficient, punctual. Booked everything we wanted.
Simply awesome.
18 lipca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well-organised.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
Exceptional Service for Our Pre-Wedding Mykonos Trip
I cannot recommend this agency highly enough!
My fiancée and I recently returned from the most incredible pre-wedding trip to Mykonos, and it was absolutely perfect thanks to the outstanding team here.
Special thanks to entire managing staff who went above and beyond to plan every detail. What impressed us most was how the representatives were available at any hour of the day to meet every single one of our needs - no request was too small, and their responsiveness was incredible.
The entire experience felt completely effortless on our end. We never had to worry about anything because we knew this amazing team had everything handled. For such an important milestone in our lives, having that peace of mind was priceless.
If you're looking for an agency that truly cares about making your trip perfect, look no further. The level of service, attention to detail, and genuine care they showed made our pre-wedding celebration absolutely magical.
Thank you to everyone on the team for giving us memories we'll treasure forever!
1 lipca 2025
Odpowiedź od Mykonos.luxury
Dear George and Maya,
Thank you so much for your wonderful words. It was truly our honour to organise such a special pre-wedding trip for you and your fiancée. Knowing that you felt completely at ease and cared for means everything to us, as this is exactly the experience we strive to provide each of our guests.
We wish you both an incredible wedding ahead and a lifetime filled with love, happiness, and unforgettable travels together. We look forward to welcoming you again in the future.
Warmest regards,
Mykonos Luxury
Excellent experience overall!Our…
Excellent experience overall!Our expectations and demands for the duration of our Mykonos stay have been met to the fullest and we are sure to come back and arrange our vacation with Chris again!Thank you for everything!
19 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear customer,
Thank you so much for your kind feedback. We’re delighted to hear that your experience in Mykonos met all your expectations. Chris and the entire team truly appreciate your trust and look forward to welcoming you back for another unforgettable stay very soon.
Warm regards,
Mykonos Luxury
Bookers beware / unprofessional
I recently stayed at Cleopatra II villa run by Mykonos.luxury. Whilst the villa itself is impressive on first glance, there are fundamental issues with how customers are treated that are unacceptable. A company that purports to offer a luxury experience should have customer service to match but sadly this is not the case. How a company handles issues and disputes defines them and is part of the overall experience. Our party were accused of breaking a chair through 'improper use' (apparently 'sitting' is considered 'improper'). Upon reading the company's other responses it's clear that our party have been pre-judged or mis-judged simply for being a large single-sex party (we are not teenagers) and the fact there were empty wine bottles (neatly organised by the bins ready for the cleaners). We've been described as 'low budget clients' and I've not seen any acknowledgement by mykonos.luxury for the way we were treated or any reassurance that staff training or discipline will be put in place to prevent this happening to others.
Between us we've travelled the world-over and take great care and respect of our surroundings - I can assure you that if we had have caused the damage ourselves, there would be no question that we would pay in full - but this was not the case. We offered to pay for half the cost of the chair as a gesture of goodwill but goodwill was not entertained. When we mentioned that it would've been nice to have been informed about the neighbouring construction noise, but that we had not complained at all, the point was to highlight that we had focussed on enjoying our stay and not bringing issues to the management's door. Chris suggested that we had broken the chair on purpose in some kind of protest against the noise, a ridiculous suggestion. The proforma invoice for the chair was not provided up front but was on request. Chris called the police and told us that we were not allowed to leave until they got there and that we would all miss our flights and have to pay more to get home. Once we started to get our luggage into the cars Chris said the lead booker and the person 'who broke the chair' had to stay behind. We were pressurised into handing over the full amount of cash for the chair in order that he would let our transfers leave the property. Intimidating and bullying behaviour, definitely not indicative of a luxury experience.
Bookers beware of the subsequent spurious reviews singing Chris' praises in an attempt to restore faith.
Our party have no reason to lie, we gain nothing by doing so, and our reviews serve only to warn others who expect a luxury experience and spend their money in good faith. In terms of desired outcome, I would expect mykonos.luxury to address staff behaviour that has led to the honest reviews as well as an unreserved apology for their overall conduct in person and in response to the reviews.
Sadly I cannot recommend booking with this company after the way our party were treated and at the peak-season price of nearly Eur30,000 a week, I cannot accept the lack of seating and glassware for a property that sleeps 12, I understand plastic glasses are appropriate for around the pool but for dining, a selection of glassware for different beverages is a minimum. The sanitaryware has scratches on it. The walls have obvious paint touch-ups but the paint doesn't blend in. Some of the upholstery could do with a bit of a clean, most is fine but the standards aren't Eur30,000 a week standard.
It's not uncommon for pre-sales service to be impeccable as that's where the upsell opportunities are but I reiterate, it's the whole experience, start to end that leaves customers with their lasting impressions.
After reading the reply from mykonos.luxury I may have mis-quoted slightly as their previous response to Katie Sylvester's review described us as a 'low-budget reservations', not client, but feels the need to differentiate us 'low-budget reservations' from VIPs whilst claiming to treat both the same - not so if you have to categorise your customers in this way by their own words. We paid the advertised price for the property for that time of year. There is still a desire to 'fight' rather than accept responsibility for the way things were handled and once again, for yes, the twelfth time if you wish, the chair broke... it was not broken by an individual and yet we were treated like criminals as indicated by calling the police (no crime? no police surely?). Other guests may never have had breakages although by the lack of glasses, I'd say they have and these have not been replaced over time.
Sadly the reply is disappointing and does not fill me with any greater confidence. Per my title, Bookers beware.
30 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Good evening,
You are the 12th individual from the same group who stayed at Villa Cleopatra II to submit a near-identical review across multiple platforms. While we respect every guest’s right to share their experience, we find it highly irregular and disproportionate that the same version of events has been publicly repeated a dozen times over an issue as minor as a damaged chair — a situation that, in our years of operation, has never escalated in this way.
The facts remain simple: a chair was broken during your stay. As with any high-end property rental, guests are expected to take responsibility for damages that occur while they are in residence. The charge requested was not arbitrary — it was based on a documented replacement cost. Your refusal to cover this cost is what led to further action.
Accusations of intimidation or discrimination are both unfounded and disappointing. No member of our staff used the phrase “low-budget clients,” and no assumptions were made about your group based on its composition. Our team simply followed protocol in addressing property damage, just as we would with any guest.
Furthermore, issues such as construction noise or missing amenities were not raised during your stay, but only appeared after the dispute regarding the chair — a pattern that strongly suggests retaliatory motives rather than objective feedback.
At Mykonos.Luxury, we are committed to offering exceptional service and transparent communication. But part of the luxury experience also includes mutual respect and accountability. We truly regret that your visit ended on a negative note.
We wish you well in your future travels.
Sincerely,
The Mykonos.Luxury Team
We met Christos last year and we booked…
We met Christos last year and we booked via Mykonos Luxury for our vacation in Mykonos. Everything was amazing and well organized thanks to Christos. He made our stay very easy and fun. We are so thankful and definitely recommend Mykonos Luxury.
29 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that your stay in Mykonos was memorable and that Christos played such a key role in making everything smooth, enjoyable, and well organized.
At Mykonos Luxury, we strive to provide exceptional service and personalized experiences, and it’s always rewarding to know we’ve succeeded. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to welcoming you back to Mykonos for another unforgettable vacation!
Warm regards,
The Mykonos Luxury Team
I had the best experience in Mykonos
I had the best experience in Mykonos! They provided the best villas
6 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Sophia,
Thank you so much for your wonderful feedback! We're delighted to hear that you had the best experience in Mykonos and that you enjoyed our villa selection.
Our team works hard to ensure every stay is seamless and unforgettable, and it’s truly rewarding to know we met your expectations. We hope to welcome you back again soon for another exceptional getaway.
Warm regards,
The Mykonos Luxury Team
Η εμπειρία μας ξεπέρασε κάθε προσδοκία
Η εμπειρία μας ξεπέρασε κάθε προσδοκία. Τέλεια τοποθεσία, υπέροχη αισθητική, απόλυτη καθαριότητα. Αλλά εκεί που πραγματικά ξεχώρισαν ήταν στην εξατομικευμένη εξυπηρέτηση: μεταφορές, κράτηση σε εστιατόρια, ιδιωτικός σεφ και καθημερινή υποστήριξη με ό,τι χρειαστήκαμε. Όλα με επαγγελματισμό αλλά και ζεστασιά, σαν να είχαμε φίλους στο νησί που φρόντιζαν για εμάς.
7 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Mary,
Thank you so much for your kind words and for taking the time to share your experience with us. It’s truly rewarding to know that your stay exceeded every expectation.
We’re especially glad that you appreciated the location, aesthetics, cleanliness, and above all, the personalized service — from transfers and restaurant reservations to the private chef and daily support. It’s always our goal to offer not only high-level professionalism but also the warmth and care of having friends on the island.
It was a pleasure having you with us, and we sincerely hope to welcome you back to Mykonos again soon.
Warm regards,
The Mykonos Luxury Team
Fantastic experience!!!
10 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Joanna,
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with us. It means a lot to our team, and we truly appreciate you choosing Mykonos Luxury.
We hope to welcome you back again soon for another unforgettable stay!
Warm regards,
The Mykonos Luxury Team
I booked everything via Mykonos luxury…
I booked everything via Mykonos luxury everything was perfectly organized and Christos always available
5 czerwca 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
Dear Customer ,
Thank you for your wonderful feedback! We're so pleased to hear that everything was perfectly organized and that Christos was there for you every step of the way. Providing seamless service and being available whenever needed is exactly what we strive for.
It was a pleasure having you with us, and we look forward to welcoming you back to Mykonos soon!
Warm regards,
The Mykonos Luxury Team
Do not book with this company
The Management Co. tell lies
I was one of the group of ladies who recently stayed at a villa managed by Mykonos Luxury.
It’s apparent from reading the many copy and paste responses from the management team, specifically Chris, that this company likes to tell lies about situation’s when they don’t go well.
To address specific lies.
1. Being moved from our original, very high spec original villa - Mega Mansions II - to a superior villa due to ‘Technical Issues’. Here is the original email (15 Jan ’25) received from Mykonos Luxury giving reasons as to why we were moved:
‘So Lisa,
Please take a deep breath to hear the bad news and the good news simultaneously!
The bad news is that Mykonos is in Greece (a Balkan country....). This results in its inhabitants being irresponsible, unreliable and money-driven. I am giving this introduction to share with you the fact that the Mega Mansion Owner has received a request for a whole month, 3rd May to 1st June, for his villa Mega Mansion, with the effective result of cancelling on us as we only reserved last year and for 4 days....
Now the good news. The good news is that he will OFCOURSE fully refund, and that we can move your group to an even sexier property just 700 meters next to Mega Mansion, the famous and popular Black Villa. I am attaching the link, which you should press , as I can tell you are not breathing right now (as was I for two hours until I fixed this) and I promise you, once you press the link and look at an even better version of the Mega Mansion (Cleopatra Black) you heart will go back to its place....!
Please accept not only the swap but also the complimentary transfers for putting you through this temporary shock!
The payment you made stands, and the total budget is the same! I will send you the new contract for the new villa asap!
I hope you are alive and I also hope to meet you when you are on the island!
Best regards and 1000 apologies,
Stefi’
2. You ‘remained polite and professional throughout, even as I was met with yelling and threats’ …..This is a complete lie. As is documented in other reviews, you screamed and shouted at us in an intimidating manner, to the extent that your own member of staff told you to calm down. If anyone is reading this review and would like proof of this of this behaviour, please message any one of us and we can share more details.
3. Our housekeeper reported collecting over 30 empty bottles of alcohol the following day’ ……Given the fact we were all out most of the day and evening on a private catamaran I find it hard to believe that we would be able to consume 30 bottles of alcohol in one evening and I don’t think we actually purchased 30 bottles of alcohol during the entire duration of 4 night stay! Quite frankly, this is a ridiculous statement.
Please do not trust Mykonos Luxury with your holiday booking.
30 maja 2025
Opinia niezależna
Odpowiedź od Mykonos.luxury
THIS IS TRULY UNBELIEVABLE, AS WE ARE DEALING WITH 12 REVIEWS THAT ALL SHARE THE SAME COMPLAINT ABOUT THE SAME RESERVATION, EACH SUBMITTED BY ALL 12 GUESTS. THIS IS THE FIRST TIME IN OUR 10 YEARS OF EXPERIENCE — DURING WHICH WE HAVE RECEIVED ONLY 5-STAR REVIEWS — THAT WE ARE FACING SUCH A SITUATION.
TO CLARIFY, WE USE COPY-PASTE RESPONSES BECAUSE WE HAVE RECEIVED OVER 10 SEPARATE REVIEWS, ALL REGARDING THE SAME BOOKING. HAD THIS BEEN THROUGH ANOTHER PLATFORM, LIKE BOOKING.COM, ONLY ONE REVIEW (FROM THE PRIMARY GUEST, LISA MATTINGLEY — REVIEW #1) WOULD HAVE BEEN ALLOWED AND CONSIDERED VALID.
After so many years in hospitality, your group is the only one to have left so many negative reviews. This raises the question of whether the issue was truly about service — or more about internal frustration.
We repeated our responses only because the complaints are identical and related to the same booking. Yet, there are contradictions: some call the villa beautiful, others disappointing. Some claim you weren’t informed about basic amenities (salt,oil,coffee e.t.c) or the proforma invoice — but we have written proof these were sent to Lisa, the primary guest. It seems that between your multiple and conflicting non-copy-paste reviews, the truth has become unclear, likely due to internal miscommunication among your group.
Here is our reply to this particular review:
Regarding the email you shared about the villa relocation — yes, the move occurred due to a technical issue in the booking process, specifically because the original villa became unavailable following a longer, higher-priority booking. This is a common issue in property management and falls under what we consider a technical reservation complication.
Due to the friendly relationship that had developed between our representative and Lisa (the primary guest), the message you received was written in a light-hearted tone to ease the stress of the last-minute change — not to mislead or offend. We worked very hard to secure an upgraded villa nearby, included complimentary transfers, and ensured the terms of your stay remained unchanged.
In response to your claim that you were threatened with police involvement: we must be absolutely clear that no one ever made such threats. I, Chris, followed standard protocol agreed between property owners and guests — that in the case of damage and no payment received, the issue must be resolved before departure. This is industry standard and would not have been necessary had a security deposit — common practice worldwide — been paid in advance. Nevertheless, you were allowed to remain in the villa, and we handled the matter with as much cooperation as possible.
Ironically, it was your side that repeatedly threatened us with bad reviews — both during and after your stay — and ultimately acted on that threat. Sadly, this seems to have been the main objective.
As for the mention of “30 bottles” — this was never meant to be taken literally or as a judgment. You are, of course, entitled to enjoy your holiday in whatever way you see fit, with or without alcohol. The point we were making is that the broken chair may reasonably have resulted from the aftereffects of a party, which again, is completely normal and nothing we are judging. However, when damage does occur — regardless of the cause — it must be covered
Attempting to offset the cost of the broken chair by referencing unrelated matters such as public noise or nearby construction is not a valid argument. In a similar spirit, we suggested a possible explanation for the breakage — not as a criticism, but as a reasonable assumption. And we truly hope you had a great time, regardless.
This is not intended to be a debate or an accusation. The chair broke during your stay due to improper use. We offered to split the cost — this was declined.
We value all feedback and remain committed to offering excellent service to every guest.
Kind regards,
Chris
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