Motocaddy Recenzje 6603

Had a small issue with a trolley that I purchased in September 2025. Contacted Motocaddy and Neve was quick to respond to my issue, and to my delight, the repair is covered under warranty. Neve went to the trouble of arranging both the return, but also suitable packaging which I did not have. Very impressed all round.

I had a small issue with the speed control switch on my M1 trolley. Issue was a broken rubber washer that was snagging when control was turned. I just neededa new washer not a new switch so contacted customer services to see if spares were available. Sadie responded very quickly and arranged for a washer kitto be posted out to me, at no charge. Kit fitted and trolley running perfectly again.

I reported a fault with my Cube push trolley on Monday morning. I spoke with Bethany who could not have been more helpful. I expected to have to arrange a repair however was delighted when Bethany offered to replace my trolley with a new upgraded one. I received this the following day! Customer service at it’s best.

Having just purchased a replacement Lithium battery from Motocaddy for my trolley, I experienced a technical difficulty whilst trying to register it on-line for Warranty purposes. I therefore wrote to Motocaddy to explain my problem, and within an hour Andreea in the Customer Service team had resolved the problem, and registered the battery for Warranty for me. Outstanding Customer Service ! Thank you Motocaddy.

After reading lots of reviews I decided to buy a pre-owned M5 connect trolly, all the reviews I’d seen suggested they were good as new (and come with a brand new battery).

The trolly arrived pretty quickly and did look as good as new but it was immediately clear that the buttons in the screen of the trolly were not working. I’ve did had to take to trolly to one of their service centers for the module to be replaced, but they had that fixed and ready to be picked back up within 24 hours.

I was initially disappointed that the trolly arrived with the fault, but after speaking with customer services I think this was a simple mistake, and the follow up service could not have been quicker or better.

I’d genuinely have no issues buying another pre-owned product, it looks brand new and after sales service has been amazing.

Thanks

Bethany at Motocaddy HQ dealt with a CS enquiry promptly, efficiently and was super helpful in arranging support. Really great to know their products are backed by a customer care approach that obviously values their customers.

as normal expert advise and response

Bethany responded really promptly and quickly.

I was looking for a spare part for a Motocaddy trolley and sent an email with a picture of the part. I received a response within a day from Neve Chalkley who identified the part and sent it out. Excellent service and turnaround!

I had a problem with registering a new battery and I sent an email to Motocaddy and received a reply first thing this morning. Neve dealt with my problem straightaway and it is all resolved completely. Neve was a pleasure to correspond with and I appreciate her kindness and professionalism.

I contacted Motocaddy when my trolley mechanism failed. I spoke with Andreea Tudor who was incredibly helpful and went above and beyond to solve the issue. The customer experience was first class and I will stay loyal to the brand because of this.

I’ve had a couple of interactions with Motocaddy lately around a year after purchase and all interactions have been positive thus far! Good customer care - thanks to Andreea and others in the team.

Button came off my laser rangefinder. I contacted motocaddy purely to find out which part I needed. I was contacted by Beth who not only found the part but sent it through to me for free. Very impressed. Thanks.

I have had a S1 PRO trolley for about 10 years now and it is great and NOT let me down. However, I had a couple of small issues (age related). I spoke to Neve in customer service and she was great! Not only did she sort me problem, but did it with professionalism, politeness and efficiency! A ACOMPANY WHO REALLY DOES SUPPORT THE CUSTOMER.

Absolutely fantastic from start to finish! Andreea was superb, great communication, fast and clear responses. I won’t be using anyone other other golf bag, trolley or accessory provider following this experience. 10/10. Thank you

Contacted them to get a spare part needed for my trolley. They responded very quickly and have offered to send me the part free of charge! Great service.

I contacted Motocaddy via email to advise that I had an issue with my carry bag. After a couple of emails, customer service support Mollie A sorted the issue with very little fuss. Quick, polite and no difficulties.
Its been a very long time since I have received customer service like this! It made me so glad I purchased from Motocaddy and will ensure that I do in future. Thanks!

I have used Motocaddy customer service a few times now.
They are really helpful, I spoke with a lady called Mollie today.
She went above and beyond to help me out. Top company, I couldn't fault them in anyway A*****

An amazing customer service, Bethany helped me with my query promptly and handled everything that I required efficiently with kindness. I greatly appreciated her help when I could not register my warranty for my golf trolley. 5* service, couldn’t ask for better, thank you Bethany.

Required information regarding an attachment I needed for my Motocaddy trolley.
Bethany dealt with my request from start to finish and I an absolutely amazed by the quality of customer service from this lady.
How very refreshing and hassle free communication, Motocaddy should be very proud to have employees like her making customer satisfaction an enjoyable experience.